Grand Mercure Shanghai Hongqiao

The stay was greatly enhanced by the great service at breakfast. There is a caring lady named “Lovely” who was very proactive in her service, not only with me but with all guests as I observed. This is remarkable; she was genuine and attentive, remembering the previous days beverage preferences, etc. Thank you and well done!

Stayed there for a group outing for 3 nights, the most perfect choice for our big group that needs sharing rooms, so some extra space in the room is beneficial. The breakfast selections are wide and the in-room dining team was efficient to cater our late night order. Housekeeping team is a pro, the keep our room clean. The room has pantry and a washing machine, wow! Our twin bed room consists of two queen size beds, which is great size for those who is looking for comfort of a room. The Front Desk team and Bell Desk team were super helpful, they gone out of their way to assist us, although we can be quite demanding, and language barrier can be a challenge but overall they did an excellent work. We would like to thank the General Manager Mr Gilbert for personally welcoming and looking after us, and Mr Duty Manager for smooth check-in and check-out. The quality of service, the rooms, the efforts from all the staff of Grand Mercure Shanghai Hongqiao I would not hesitate to recommend it to anyone visiting Shanghai.

The hotel is located in the city area. The hotel services are fine but the facilities are already old, some wear and tears around. The attitudes of all staff are good with smiles and helpful. It is still worthy to stay.

Stayed here for business, the location was perfect for my trip. The rooms were surprisingly large and great value for money. What brought the score down was the breakfast buffet. They had "western" options, but they were not great. Might have been better just sticking with the Asian options. The service at breakfast was also slow, lots of staff but they seemed more interested in talking to each other than the customers.

Over the last few visits to Grand Mercure Shanghai Hongqiao, I found that the Priority Desk at lobby was unattended. Besides, the quality of breakfast went down since the foreign chef left (12 years ago ?). And we are asked to use straws (not spoons) to take yoghurt.