Mercure Camboriu Hotel 4 gwiazdki

Ocena klientów (Ocena ALL) 4.4/5 Liczba opinii: 2 412

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Mercure Camboriu Hotel - Image 1
Mercure Camboriu Hotel - Image 2
Mercure Camboriu Hotel - Image 3
Mercure Camboriu Hotel - Image 4
Av Atlantica 2010, 88330012 BALNEARIO CAMBORIU, Brazylia

Opis

O hotelu

  • No charge for children aged 8 or under staying with their parents

  • Modern event room for up to 400 people

  • Hotel in Balneario Camboriu w/ heated pool, gym, sauna and Live Spa Beauty

  • Beachfront hotel on the city's main avenue

  • 40-minute drive to Navegantes International Airport

Nasze pokoje

Lokalizacja hotelu

Mercure Camboriu Hotel

Av Atlantica 2010
88330012 BALNEARIO CAMBORIU
Brazylia

Pozycja GPS:-26.98726, -48.63257

Telefon
Faks +55 47 3367-3430

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Zwierzęta mile widziane
  • Transfer
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Całkowity zakaz palenia na terenie całego obiektu

Śniadanie

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.4/5  Liczba opinii: 2 412

Ocena TripAdvisor  4.2/5  Liczba opinii: 2 537

Awful place to stay

Ocena na stronie TripAdvisor 1.0/5

TomP333 Couples - Opinia zatwierdzona w TripAdvisor

Avoid never stay here. There is a massive tower being built next door so get ready to wake up at 7 am to heavy construction it will be going on for 5 years. Then at night you are next to a night club which is pumping music until 1 am. The room is cheap the sheets are terrible the bed had poop stains all over it. If I owned Accor I would get rid of this property it is not a mid level asset it is awful and ruins the brand

Hotel was adequate but service and responsiveness needs improvement.

Ocena na stronie TripAdvisor 2.0/5

Cheryl K Opinia zatwierdzona w TripAdvisor

I am owed a refund by the hotel. When I checked out, I asked the desk clerk a question, and she said she would speak to the manager and get back to me, but she confirmed that I was due a refund. They never got back to me and I did not get a copy of the receipt. Nor have I received a credit on my credit card. I have emailed the hotel twice with no response. This is unacceptable.

Good location but poor service and cleanliness

Ocena na stronie TripAdvisor 2.0/5

chrisandlorenah Couples - Opinia zatwierdzona w TripAdvisor

Great location but the horrific customer service and dirty common areas. We reserved and paid for our room in July 2023 in full. When we checked in, staff demanded to see the CC used for the reservation (July 2023) which was canceled by AMEX due to fraud. The staff demanded to see the card otherwise they would charge us in full again or we couldn’t check in. Despite showing the staff the reservation email confirmation showing the payment in full - which they had in their system, they still insisted in seeing “the cancelled credit card or proof of cancellation”. I asked for the legality of the ask and to speak with the manager which they refused to facilitate. After forwarding an email we received from AMEX letting us know the new card was on its way (from several months ago), they let us check I. I asked for the contact of their Regional manager next day so I could file a formal complaint and I was given the Hotel manager. She apologized and told me they would train the staff on proper procedures. The following interactions with staff when asking from assistant was not much better. Front desk offered to book us a car to drop us off at our New Year Party which I confirmed with the front desk. The staff never did the booking which resulted in us being almost 2 hours late to the party. The following day we asked for some assistance booking a restaurant reservation as our call would not go through. Bianca at the front desk told me “No, we don’t do that - we don’t have concierge services”. As far as the property,the gym equipment and floor was extremely dirty - pictures attached. I spoke with the front desk coordinator and staff 3 times - ask for a cleaning/ spray bottle and towels so guests can clean equipment between uses- it never happened (pictures are over a 4 day period). The hot tub was also filthy- pictures attached. The bathroom in the room also had a horrible sewage odor. Breakfast was one of the positives- definitely the only staff that had it together, and the area was actually clean. Accor needs to take a look at this property and overall, the staff. It was embarrassing for me to suggest the Hotel to family and friends that accompanied us in this trip.

Thank you for taking the time to share your detailed feedback about your recent stay with us. We sincerely apologize for the challenges you encountered, and we appreciate your candid remarks as they help us identify areas for improvement. Firstly, we deeply regret the inconvenience caused during check-in regarding the credit card situation. We understand the frustration and confusion it may have caused, and we will review our procedures to ensure a smoother process in the future. Your feedback about the staff's attitude and refusal to facilitate a conversation with the manager is concerning, and we will address this matter with urgency. Regarding the cleanliness issues in the common areas, particularly the gym and hot tub, we apologize for the lapse in our housekeeping standards. Rest assured, we will investigate the matter thoroughly and take corrective actions to ensure a cleaner and more pleasant environment for our guests. The lapses in service, including the failure to book the car and the unhelpful response about restaurant reservations, do not align with our service standards, and we appreciate you bringing this to our attention. We will reevaluate our staff training and communication protocols to prevent similar incidents in the future. Your pictures and descriptions of the cleanliness issues are valuable, and we will use them to address the concerns raised promptly. We take your comments seriously, and we assure you that necessary steps will be taken to rectify these shortcomings. We understand that your experience fell short of your expectations, and for that, we sincerely apologize. Please be assured that your feedback is instrumental in our commitment to providing an improved experience for future guests. We genuinely value your patronage and hope you will give us another opportunity to regain your trust on your future visits. Kind regards, Anatália Bernardi - General Manager

Great Location

Ocena na stronie TripAdvisor 3.0/5

alejandroz292 Opinia zatwierdzona w TripAdvisor

Good hotel and is located in a perfect location which is its strongest point. It is central to Balneario in front of the beach. Staff is very good. Hotel could do with some refurbishing in my modest opinion.

Mr Alejandro Thank you for your feedback regarding our hotel. We're glad to hear that you found our location central and perfect, right in front of the beach. We also appreciate your positive comments about our staff. Your suggestion about refurbishing is noted, and we continually strive to improve our facilities based on guest feedback. We hope to have the opportunity to welcome you back in the future and provide an even better experience. If you have any specific suggestions for improvement, please feel free to share them with us. Your input is valuable to us. Thanks Anatalia Bernardi - General Manager

Good Hotel

Ocena na stronie TripAdvisor 3.0/5

alejandroz292 Opinia zatwierdzona w TripAdvisor

It is a nice hotel, but there is nothing special about it. Location is excellent and this is the reason we stayed here. My wife had business meetings. Overall the rooms need an upgrade in my opinion.

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 820 Liczba opinii 9.4/10 Lokalizacja
  • 1 088 Liczba opinii 5.9/10 Pokój
  • 1 086 Liczba opinii 7.3/10 Obsługa
  • 63 Liczba opinii 2.6/10 Internet
  • 775 Liczba opinii 8.2/10 Śniadanie
  • 526 Liczba opinii 4.4/10 Komfort
  • 513 Liczba opinii 5.5/10 Czystość
  • 200 Liczba opinii 3.1/10 Dobra oferta cenowa

Zarządzane przez Trustyou

Inne nasze placówki w pobliżu

Balneario Camboriu - wszystkie nasze hotele

Minimalna, szacunkowa cena za 1 noc dla 1 osoby w danej kategorii cenowej pokoju, bez usług dodatkowych, bez śniadania. Odpowiada najniższej cenie zwykłej obejmującej wszystkie podatki (Niektóre podatki należy opłacić po przybyciu do hotelu (np. podatek turystyczny) zgodnie z obowiązującymi przepisami lokalnymi.) w danym obiekcie, dostępnej danego dnia na stronie https://all.accor.com/, za pobyt na jedną noc rozpoczynający się w ciągu kolejnych 20 dni. Cena zmienna uzależniona od okresu i dostępności. Cena jest gwarantowana tylko w momencie rezerwacji. Opłaty za wszystkie rezerwacje (zagraniczne) dokonywane są w walucie kraju, w którym znajduje się hotel. Gwarantowana jest tylko kwota potwierdzona podczas rezerwacji w walucie kraju, w którym znajduje się hotel. Szacunkowa wysokość opłaty w Twojej walucie może zostać wskazana, ale nie stanowi ona ceny umownej. W momencie płatności Twój bank może obciążyć Cię opłatami bankowymi i/lub opłatami za przewalutowanie.