Mercure Box Hill Burford Bridge Hotel 4 gwiazdki

Ocena klientów (Ocena ALL) 4.1/5 Liczba opinii: 837

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Opis

O hotelu

  • Outdoor heated swimming pool available to guests. Seasonally open.

  • Quiet location overlooking the tranquil River Mole and close to National Trust walks.

  • Onsite private parking available to guests.

  • Ideal for meetings, private functions and weddings for up to 180 people.

  • Emlyn's Restaurant offers hearty seasonal local dishes.

Nasze pokoje

Lokalizacja hotelu

Mercure Box Hill Burford Bridge Hotel

At the Foot of Box Hill
RH5 6BX DORKING
United Kingdom

Pozycja GPS:51.254146, -0.321841

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Restauracja
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

EMLYN RESTAURANT

Emlyn Restaurant is open to residents and non-residents alike. Overlooking the gardens, you can experience fine British contemporary cuisine in an exquisite setting. Al fresco dining is available in our beautifully landscaped gardens.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.1/5  Liczba opinii: 837

Ocena TripAdvisor  3.5/5  Liczba opinii: 1 012

Great Place to stay

Ocena na stronie TripAdvisor 5.0/5

Vivian W Rodziny - Opinia zatwierdzona w TripAdvisor

Lovely venue for our special family event we attended. The staff were all lovely , and our room was fantastic with an amazing view of Boxhill . Would definitely recommend this hotel if you want a weekend away in the Surrey countryside , Dorking town centre is a nice walk away which has lovely independent shop , and lots of countryside walks nearby .

Vivian. Thank you for your lovely review of our hotel and team, it is greatly appreciated. We look forward to welcoming you back soon.

Incredible team!!

Ocena na stronie TripAdvisor 5.0/5

S7360XZhannahb Rodziny - Opinia zatwierdzona w TripAdvisor

Karima and her team were unbelievably kind and thoughtful to us on a particularly stressful day (we lost our car keys!). They truly looked after us, giving us materials to make a sign and holding the kitchen open late. Cannot rate them highly enough. Thank you!!

Thank you for your wonderful Feedback I am delighted we could take some of the strain on such a stressful day. Karima will be delighted to receive a personal mention. We look forward to welcoming you back soon.

Family celebration

Ocena na stronie TripAdvisor 5.0/5

Mark S Opinia zatwierdzona w TripAdvisor

We just had a family event here and wow everything from check in to check out was amazing. The rooms are impeccably clean, staff are so welcoming and polite and very attentive to your needs. Manni did an amazing job with his service team and our guests were very impressed. William the general manager was overseeing ever detail and really made sure our day was perfect, we really can't thank the whole team enough for such and amazing experience , we will certainly return and highly recommend for any special occasion. Matt & karima

Marks Thank you so much for taking the time to share your experience, it is very much appreciated. The team and I were delighted to play a small part in your wonderful celebrations.

Disappointing

Ocena na stronie TripAdvisor 2.0/5

kit b Opinia zatwierdzona w TripAdvisor

Only 1 bath and 1 hand towel in bathroom. No bath mat and soap dispensers so high I couldn't reach them. On arrival we were told that breakfast was served until 11am in Sundays. We arrived in the dining room at 10.20am, and were told that we had "just made it." Staff member didn't look happy, insisting that breakfast was only served until 10 30am. Dirty knife on table. Breakfast offering below par for a staggering £16 each. All in all, the accommodation was over priced, I wasn't happy paying for parking at a rural hotel and wouldn't stay there again.

Thank you for taking the time to leave a review, I am sorry your experience was not as we would have liked it to be. Each bedroom has an additional set of towels in the wardrobe, our Privilege rooms have the addition of bathrobes and slippers. I apologies for the confusion over breakfast hours, I can confirm breakfast is served 6:30am to 10 am Monday to Friday and 7am to 11am Saturday and Sunday. When hotel residents add breakfast to their room only rate the charge is £14, for this guests can choose hot items from the menu or the buffet which also consists of muffins, pastries, croissants, crumpets, sourdough bread, three types of yoghurt, four types of sliced fruits, two local cheese, local Honey, jams, spreads, fruits juices, tea and coffee. I feel this is bountiful and represents excellent value for money. The car park is a facility owned and operated by third parties, guests who book direct enjoy complimentary parking. Once again I am sorry your stay was not as enjoyable as it could have been on this occasion.

Slipping standards

Ocena na stronie TripAdvisor 2.0/5

James S Opinia zatwierdzona w TripAdvisor

I’ve been staying here on-and-off for the past few years and I’m disappointed to say the standard has dropped considerably in that time. The rooms have always been dated (as noted on most reviews), but the overall experience had been saved by some of the hotels other offerings. This is no longer the case. The breakfast selection is very poor. Minimal hot offerings, watered down juices, and terrible coffee. During quieter times you have the option to have food made to order, although it’s hit and miss that you’ll end up with what you want. Parking used to be free. It’s now £10 a night for the privilege of leaving your vehicle in an often flood car park. Service at the bar is often slow, particularly when out of season. Every floorboard creaks, slamming doors rattle the building and the fire alarm was intermittently sounding during my most recent stay. The only saving grace is the majority of staff are pleasant and helpful. I try to stay at Denbies Wine Estate wherever possible now. Cheaper, more modern, free parking, plenty of electric car chargers, and a better breakfast selection.

Dear James, Thank you for leaving your review, I am disappointed to read you are your finding standards to be slipping. We have recent invested significantly in the quality of bedrooms and public areas. We have retained the most popular items on the Hot Buffet and offered the rest from the kitchen, guests have several choices of freshly cooked hot breakfasts, or they can grab a quick bite from the buffet in a rush. On the cold buffet we have introduced local, cheese and honey with a bountiful selection of fresh fruits, breads and pastries. We have recently engaged a number of new bar staff who will be dedicated solely to that area of our business, I am confident this will improve the bar experience all round. Guest who book direct with the hotel either via accor.com or at the hotel enjoy complimentary parking, those who book via commission driven sites such as booking.com, hotel.com will be asked to pay for their parking. James I am at your disposal during your next stay, I hope you will see a significant improvement from the bar in the coming days.

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 280 Liczba opinii 8.1/10 Lokalizacja
  • 764 Liczba opinii 6/10 Pokój
  • 745 Liczba opinii 7.8/10 Obsługa
  • 7 Liczba opinii 4.2/10 Internet
  • 279 Liczba opinii 6.5/10 Śniadanie
  • 258 Liczba opinii 5/10 Czystość
  • 199 Liczba opinii 9.3/10 basen
  • 144 Liczba opinii 5/10 Dobra oferta cenowa

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