Mercure Manchester Norton Grange Hotel & Spa 4 estrellas

The spa was for my two grown p grand daughters who reported it as generally good. However we were not warned that children would be using the pool. My problem wit the spa concerns the car park. I assumed (wrongly) that it was the hotel care park rather than one owned by a separate company. I arrived a little early to pick up my grand daughters and had to wait 17 minutes for them to come out of the spa, unaware that was meant to pay for this. was fined £100 for this mistake. As a result I will never visit another Norton Grange spa ever again. Others need to be aware of this.

Staff were very friendly and helpful. Nothing was an issue for them. Especially Emma on the front desk. Lovely lady. Rooms were very clean. Thanks to the cleaners. Food was very good (not the microwave rubbish) Shower in the room was fab. Lovely hot water. Spa was amazing. Especially the hot tub. Again that was vey clean. Bad Points:- 1. Hotel a bit out dated. 2. Cooked breakfast on 1st day was cold, but was soon sorted by a lovely lady and was all good from them on. 3. Pillows not very comfy, but hey, can’t have it all 4. TV sound was rubbish, couldn’t hear it very well. (No I’m not deaf) 5. Wish I had paid for breakfast in with price as £10 each on the day, I though was a bit steep. 6. Wish I didn’t book a Premium Room as you only got a Nespresso Machine and mini fridge extra of which neither of them I used. But again, my fault All in all:- Friendly, clean hotel and would definitely visit again Thankyou for a warm welcome and pleasant stay ❤️❤️❤️❤️❤️❤️ Picture below is the hot tub ( defo to be used)

We had a great experience of the day spa from booking with Amber via telephone through arrival and treatments. All the staff were knowledgable and attentive. The spa was clean and calm and my treatments with Charlotte were professional and relaxing. Fantastic Day Spa experience

Típico hotel inglés con moqueta por todos los lados, habitación sin aire acondicionado. Para ser un Mercure necesita una pequeña reforma. Habitación normal. Desayuno bueno. Personal simpático y atento. Tienen spa y piscina cubierta. Bonita localización pero en medio de la nada, cerca de polígono industrial, bus 17 y estación de Castleton relativamente cerca. Para estándar español es un 3 estrellas.

Las habitaciones un poco standard, nada que resalte. El personal amable y respetuoso. El hotel esta algo alejado del centro de la ciudad, pero esta bien para relajarse un poco en un entorno bastante tranquilo.