泰晤士河畔斯泰恩斯美居酒店 3 星

客户意见评级 (ALL 评级) 3.8/5 3,990 评论

安心悦界(ALLSAFE)认可酒店

+ 15 服务

酒店其他优惠

  • Nearby Thorpe Park, Legoland and Chessington

  • Situated by the River Thames with scenic terrace area

  • In-house bar & restaurant serving authentic local dishes

  • Function room capable of holding up to 40 guests

  • Close to the town centre and train station

酒店参加 Planet 21 计划,积极推动酒店业可持续发展。

酒店位置

泰晤士河畔斯泰恩斯美居酒店

Thames Street
TW18 4SJ 斯泰恩斯
英国

电话: +441784334800

传真: (+44)1784/454858

从 14h00 办理登记入住手续

从 12h00 办理退房手续

  • Staines :  STAINES

  • 乘飞机

    LONDON CITY 达到 71.8公里 / 44.62 英里

  • 乘飞机

    LONDON GATWICK 达到 60.7公里 / 37.72 英里

  • 乘飞机

    LONDON HEATHROW 达到 7.2公里 / 4.47 英里

  • 乘火车

    STAINES 达到 0.5公里 / 0.31 英里

GPS :51.431839, -0.511763

酒店服务

RIVERSIDE RESTAURANT 非合约照片

The Riverside Restaurant invites you to sample the very best in food and beverage. Choose from a wide range of traditional and international dishes, prepared from only the freshest and highest quality ingredients.

酒店及周边服务

办理登记入住手续 - 从 办理退房手续

概要

  • 停车
  • 餐厅
  • 可供轮椅出入的酒店
  • 无限网络
  • 早餐
  • 酒吧
  • 会议室
餐饮服务
  • 1 餐厅
  • 1 酒吧
  • 早餐 当前不可用
    • 自助餐 额外收费
  • 客房服务
    • 冷餐
    • 热菜
会议/活动
  • 8 会议室
  • 商务中心
    • 自助商务中心
无障碍环境
  • 可供轮椅出入的酒店
酒店服务和设施
  • 酒店信息
    • 88 间客房
    • 2 间残疾人士客房
    • 17 间家庭客房
    • 10 间相通客房
    • 88 间禁烟客房
    • 3 多个楼层
  • 酒店使用的语言
  • 洗衣/代客泊车服务
    • 干洗/熨衣
  • 无限网络
    • 高速无线网络
    • 公共区域提供无线网络
    • 酒店提供无线网络
  • 100% 无烟酒店
  • 入住/退房设施
    • 快捷退房
  • 接待处提供保险箱
    • 接待处提供保险箱
入住酒店
  • Limited car park -non guaranteed
    • 酒店内

我们的客房

水星斯坦斯泰晤士酒店拥有 88 间设施齐全的卧室,大多数客房可俯瞰泰晤士河。所有卧室均设有套间淋浴间、迷你酒吧、32 英寸纯平电视、电话以及茶和咖啡器具。 所有卧室均设有套间淋浴间、迷你酒吧、32 英寸纯平电视、电话以及茶和咖啡器具。

您的会议和活动

我们的会议室

  • 会议室数量:1

  • 最大面积:30 平方米

  • 最大容量:40 个人

  • 最大宴会容量:24 个人

了解更多信息

泰晤士河畔斯泰恩斯美居酒店
的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级 3.8/5

3,990 评论

TripAdvisor 评级 3.5/5

1,017 评论

A wild goose chase trying to find it!

Tripadvisor 评级 2.0/5

R105 L 25/11/2021 经 TripAdvisor 认证的评论

It's not actually called the "Mercure London Staines-upon-Thames Hotel" if that is what you were expecting to look for. When you eventually manage to find the hotel, you discover it's named "The Thames Lodge". Very helpfully, none of the signs outside are illuminated in any case, so be prepared to waste a lot of time trying to find the place in the dark.

Several opportunities for improvement. - Including contaminated food issue.

Tripadvisor 评级 2.0/5

Dunkirk_DunesTourist 18/10/2021 经 TripAdvisor 认证的评论

As a previous Gold Card holder, before COVID-19, I have stayed at many Accor hotels across Europe and have always been very happy with the service and accommodation provided. I therefore booked three nights at the Mercure Hotel at Staines. (And a further five nights at another Mercure hotel.) As anticipated, the welcome at Reception was both friendly and professional. Our room was on the second floor with a private roof terrace overlooking the Thames. Yes, the decor was a bit shabby (peeling paint, tatty curtains, etc) but it reminded us of some romantic stays we had had in some private French hotels years ago. Opportunities for improvement: 1) Frustratingly, there was a constant vibrating noise in our room during the three nights. This noise was caused by one or more of five large pipes leading from an adjacent building into the wall under the floor of our room. (Later investigations suggested that the noise within the room opposite ours was even louder. Also, the noise was travelling down the stairwell area and vibrating in the ceilings of some of the rooms on the floor below.) 2) More seriously, on the first morning we found a lacewing (a large flying insect with wings about 3/4 inch long) in the mushrooms of my breakfast. As expected, the waiting staff were very apologetic. However, when returning to the hotel that afternoon, it appears that Management and Reception had not been informed. We suggested that, as a goodwill gesture, as has been offered before at an Accor hotel abroad (Krakow or Kiev?) when an issue had arisen, the hotel supplied us with two free dinners that evening; excluding wine. However, initially, Reception offered not to charge me for the breakfast with the insect in it. "No!" Reception then offered to supply one dinner for me only. But my usual steak & chips would have a surcharge that would need to be paid for by me. No! At this point I advised Reception that I would be making a formal complaint and see what happens. 3) we were surprised by how many security staff are employed at the Mercure Staines. Typically, there were four security staff. I mention this because I felt very uneasy, perhaps intimidated, by their being three of the security staff standing not far from me when I checked out. Therefore, rather than raising the lacewing in the mushrooms issue at that time, I asked for an itemised invoice so that I could see whether I had been charged for the two steaks & chips. I had been! There is more.

Pleasant stay in Staines upon Thames

Tripadvisor 评级 4.0/5

bernadetteastridge 30/09/2021 经 TripAdvisor 认证的评论

We really enjoyed our stay at this Hotel, the staff were really helpful and very friendly.We had a problem with our room on arrival but was sorted out within 5 mins .It's in a very good location, with a lovely view of the river .

Dear bernadetteastridge, Thank you for taking the time to write a review. I am delighted that you had an enjoyable stay and the staff were helpful and friendly. We look forward to welcoming you back soon. Kind regards, Vijay Pampana

Leisure trip

Tripadvisor 评级 2.0/5

paulsvaughan 12/09/2021 经 TripAdvisor 认证的评论

As per previous reviews, the property is dilapidated and in need of total refurbishment. We stayed three nights and our room was never cleaned. We had to ask for clean towels and tea\coffee everyday. The only plus point to our room was the air conditioning. At breakfast the bread was covered in mould, not just a small odd spot but large dark green areas. The bread was removed and replaced after it was pointed out to the staff member. The fruit salad was past it's best and tasted 'zingy'. The staff were friendly but we're dealing with a premises which is not fit for purpose.

Dear paulsvaughan, Thank you for taking the time to tell us about your experience at the Mercure London Staines upon Thames Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Our new owners have earmarked us for a refurbishment and I hope this will happen sooner than later. It is our company policy due to Covid 19, that guest bedrooms are cleaned once every 5 days of their stay and this information is available in all our bedrooms. However, our reception team are always available to provide additional towel and any other amenities during your stay. I noted your comment about the mouldy bread at breakfast. For which i would like to offer my apologies. I expressed my disappointment with my Food and Beverage Manager for the lack of attentiveness from him team and asked to him to take action immediately so such incidents do not recur in future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Vijay Pampana

by the river

Tripadvisor 评级 3.0/5

tedhill50 14/08/2021 经 TripAdvisor 认证的评论

This hotel has been around in Staines for a long time. My experience with this hotel goes way back. The hotel was ok but a bit tired, it could do with some upgrading, and given the location next to the river with a terrace overlooking the river, Accor hotels may wish to consider an upgrade investment. On arrival, the room I was given was quite old but not as old as the bed, which was very uncomfortable, springs and back come to mind. Have to say that when this was pointed out the next morning the hotel changed my room straight away with no quibble. The car park is interesting, if you don't register with the reception within 20 mins of arrival (so I was subsequently told) you could incur a fine of £100. The reception didn't make make aware of this on arrival and due to the rain throwing it down, I failed to see the signs, which were not too prominent. so make sure you register your car if you are driving to this hotel. Overall a reasonable stay

Dear Tedhill50, Thank you for taking the time to review your stay here with us at Mercure London Staines. We are pleased to read you have enjoyed your stay here with us overall. I'm sorry to read the first room was not as expected however, I'm pleased to read the staff were able to resolve the matter the next morning and the second room was as expected. Our car park is monitored by Parking Eye and available at an extra charge. We do have various signs displayed in the car park informing our guests of the time limits and the front office team do require the car registration number upon check in. Once again, thank you for sharing your experience here with us and we hope we will get the chance to welcome you back in our hotel in the not too distant future. Kind Regards, Laura C. Guest Relations

Disappointing hotel that could be great with a complete refurbishment.

Tripadvisor 评级 2.0/5

Roamer1301 12/08/2021 经 TripAdvisor 认证的评论

In need of a complete refurbishment. Rooms do not look like the website photos. As soon as we entered the room we wanted to leave. If we could have had rooms at the Premiere Inn nearby we would have left but it was fully booked. We also did discuss leaving and returning home but decided as we had travelled so far(South Wales) we would stay. The carpeted corridors were trip hazards and were threadbare and dirty. We had a small shared balcony (my Sister and partner had a room next door) . These balconies needed cleaning and painting as did the small patio doors. Chipped furniture and trimmings hanging off. We had a fridge and hospitality tray in a cupboard. Unfortunately when I opened the fridge I was face with a black mass at the back of it?? I nearly vomited and got really upset. We told reception and they apologised profusely when I showed them a photo of it. She told us she would get it sorted, which she did as when we came back from a few hours out, it had been cleaned but I was too afraid to use it. My Sisters room didnt have a fridge? Definitely a health and safety hazard. I must admit the bed was clean and comfortable and the bathroom had clean fluffy towels for us to use. Breakfast was also ok. Staff were lovely and cleaned the tables away quickly. and had all you needed to set you up for the day. Accor Live apparently have elevated hygiene and prevention measures with an Allsafe label. And assure that these standards have been met, not in this hotel it hasn't. For what we paid for these rooms we all felt was overpriced and very under pa for the Mecure brand.

Dear Roamer1301, Thank you for taking the time to review your stay here with us at Mercure London Staines. We are sorry to read on this occasion we did not meet your expectations; please allow me to express my sincerest apologies. Our new owners have earmarked our hotel for a refurbishment which would address most of the matters mentioned including the carpets and furniture. I have noted your feedback regarding the mini bar condition and please rest assured I have expressed my disappointment to our Head Housekeeper as this is not the standard which we strive to achieve. I'm pleased to read the breakfast was as expected and the staff were lovely. Please rest assured this has been shared with our Food and Beverage Department as they always strive to ensure our guests have a pleasant breakfast experience. Once again, thank you for sharing your experience here with us and we hope you will give us the chance to better serve you in the near future. Kind Regards, Laura C. Guest Relations

Staines upon Thames

Tripadvisor 评级 5.0/5

Dreamer39083422508 Business - 03/04/2021 经 TripAdvisor 认证的评论

A great hotel on the river so fantastic sunsets when weather permits. The team present a clean and safe environment with minimal contact throughout. My stay was for permitted business along with all others staying at the time. I did not sample the breakfast, however, it smelt good when `I was leaving. WIll definitely use again in the future. :)

Dear Dreamer39083422508, Thank you for your kind comments and compliments. I am delighted that you enjoyed your stay and the location. We look forward to welcoming you back again soon. Kind regards, Vijay Pampana (General Manager)

Good Hotel

Tripadvisor 评级 4.0/5

adey906 25/09/2020 经 TripAdvisor 认证的评论

My second stay in a month. As before the staff were excellent, the hotel is probably the best located in Staines and right next to the River. The only issue is that the hotel is in need of a refurbishment and looks very tired in places, particularly the main public areas. Otherwise thoroughly recommended.

Dear adey906, Thank you for taking the time to review your recent stay with us. I am pleased that you appreciated our location and found the team to be friendly and efficient. We had hoped to have had a refurbishment earlier in the year which would have addressed the tiredness of the hotel. Unfortunately, this was postponed to a later date, which has not yet been confirmed. Despite these concerns, I sincerely hope that we will have the opportunity to welcome you back again soon Kind regards, Vijay Pampana (General Manager)

Old and too hot

Tripadvisor 评级 1.0/5

86natalies86 13/08/2020 经 TripAdvisor 认证的评论

we stayed here for a wedding. The previous night we stayed in the Premier Inn for cheaper. That room was great clean and had air conditioning. In this hotel we were also told to wear face masks. However upon our arrival at the mecure this was not the case. We were greeted by a nice and helpful lady in reception. However, she was the best part of the hotel. Our room was on the bottom floor along a old and tired corridor where the carpet looked accident and very worn. We went into our room that was average size. We were hit by the heat. It had one portable fan that wasn't on. It had two tiny windows. The patio doors you could only have open if you didn't mind the constant stream of the general public watching you get changed. Therefore the room was a sweat box. It completely ruined my getting ready process for my best friends wedding. You could obviously not have them open on the night either. The bathroom had no fan so was hot and smelly. The rooms decor was old and tired and was moderately cleaned. The bed was ok however, we didn't sleep due to the heat. the TV only had 5 channels. Overall the stay was not pleasant and I wish we had continued our stay at the Premier Inn. DO NOT RECOMMEND.

Dear 86natalies86, Thank you for taking the time to write a review. Whilst I am pleased to read that, the lady at reception was friendly and helpful. I am sorry that your overall experience was not a positive one, and wish to offer you my sincere apologies for this. I am sorry that the room your were in was hot and you had an uncomfortable night stay due to hot weather we had recently. Air-conditioning can only be guaranteed when staying in one of our upgraded privilege rooms and I apologise if you had booked one of these but did not receive it. We were due a refurbishment earlier in that would have addressed the issues you highlighted. Unfortunately, this had to be postponed due to current situation in hand (Covid 19) and left us short on time in making the improvements ourselves Our maintenance team, as part of their ongoing property improvement programme is focused on improving the fabric and décor throughout the hotel and I have asked them to attend to the room you were in and address the issues you highlighted immediately. Despite your disappointment, I do hope that you will return in the future, and allow us the opportunity to better serve you. Kind regards, Vijay Pampana

Nice hotel but needs a makeover

Tripadvisor 评级 4.0/5

MDebono Business - 09/02/2020 经 TripAdvisor 认证的评论

The hotel has a charm all of its own. Staff and Food quality excellent. It just needs upgrading. Did not appreciate the fact that there was no breakfast on Saturday morning . I needed to check out early and was told i would have to order breakfast. This is just not on .

New Years Eve

Tripadvisor 评级 4.0/5

Guide539412 Couples - 04/01/2020 经 TripAdvisor 认证的评论

Really enjoyed ourselves - reception was excellent on arrival. However, when we got up the next morning there was no milk to make a cup of tea and only one two bath towels which we had used on arrival, so no clean ones anywhere we could see. Normally hotels usually give you spare towels and not just two !! The amount of people on the night was much better than the previous year ( not lots of kids running around) we did notice that there were no canapes on arrival for the evening and no champagne/possecco at midnight which was disappointing. Overall we did enjoy ourselves and will definitely return for next New Years Eve.

Dear Guide539412, Thank you very much for taking the time to write a review. I am pleased to read that you had a pleasant stay. I noted your comments about the extra towels and no prosecco/champagne was offered at midnight. For which i apologies I shared your comments with the relevant department heads to ensure such incidents do not recur in future. I look forward to welcoming you back again soon. Kind regards, Vijay Pampana General Manager

Staines by the Thames

Tripadvisor 评级 4.0/5

Mark S Business - 13/12/2019 经 TripAdvisor 认证的评论

Nice hotel right by the side of the River Thames. Staff were welcoming and i was fortunate to have a room overlooking the river. Easy parking and well located for routes into London or other local attractions.

Tired and unengaging staff

Tripadvisor 评级 2.0/5

Helen M Couples - 21/10/2019 经 TripAdvisor 认证的评论

A very tired hotel in a great location with huge potential. Not what I would call Mercure UK standard Staff generally very young and totally unengaging with customers, with the exception of the 2 gentlemen at breakfast. Will not return without something changes

Dear Helen M, Thank you for taking the time to write a review.. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Our refurbishment was unfortunately postponed earlier in the year which would have addressed the tired décor and the overall condition of the room. I have however asked Maintenance that whilst we wait for the refurbishment to take place, they prepare a revised property maintenance plan that focuses on the bedrooms/bathrooms that will bring them up to a better standard . I do hope that you will reconsider and return in the future when you will see the amazing transformation the refurbishment will have made. Kind regards, Vijay P

Surprising Hotel

Tripadvisor 评级 4.0/5

Jill4499 Couples - 09/10/2019 经 TripAdvisor 认证的评论

This hotel is a real surprise....from the outside you cannot see the hidden beauty. This hotel is very comfortable....picturesque outlook onto the Thames ....good rooms...good beds....good pillows....great food...just a nice atmosphere....home away from home....

Dear Jill4499, We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vijay P

干净安静环境优美

客户意见评级 4.0/5

Anny 家庭住宿 - 03/10/2019 所有已确认评论

入住及退房办理效率高,在欧洲国家少见。酒店所处环境看上去不好, 靠近马路及火车道,其实一点都不影响,房间靠近河边空气清新,关上门后很安静,总体感觉不错下次还会来住!

尊敬的 Zhang S.: 感谢惠赐有关下榻 Mercure London Staines upon Thames Hotel 的宝贵意见。听到您对我们工作的肯定,十分开心。 我会将您的意见与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验,我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 Laura Cocue Reception Team Leader

great location

客户意见评级 4.5/5

Christine H. 商务住宿 - 30/09/2019 所有已确认评论

地點很好, 附近就有兩個購物商場, 還有一些不錯的餐廳 飯店設施有點舊但是基本上都還不錯

Need renovation

Tripadvisor 评级 2.0/5

Nejma Business - 22/09/2019 经 TripAdvisor 认证的评论

This hotel needs to renovate the rooms urgently. My room was smelling due to an old leak on the carpet. furniture as sofa must be changed because it’s dazmaged. The bathroom need to be renovated too. Tap leaking in the bathroom Breakfast ok.

Very run down hotel in bad need of renovation

Tripadvisor 评级 1.0/5

Adventurer566211 Family - 16/09/2019 经 TripAdvisor 认证的评论

Was very disappointed by the state of this hotel. Furniture was broken, paint was scratched, chipped and worn, carpets stained, light bulbs broken in bathroom, oil over the door, moisture stains on ceiling, drains blocked. The reception and shared areas are no better. Additionally insulation is very poor, you can hear all noises of the room above and of the corridor. The only saving element was the attempt by the lady on reception to do her best to fix what she could.

Dear Mr Adventurer566211 Thank you for taking the time to write a review. This is very much appreciated. Whilst I am pleased that the staff member at the front desk was helpful, I am sorry that the overall condition of the hotel did not meet your expectation. Unfortunately, our refurbishment planned for last year that would have addressed the issues you highlighted had to be postponed. We are hoping that it will not be too long before it takes place. This does not preclude from the fact that the bedroom/bathroom was not cleaned properly and has oil stains on the doors and stains on the ceiling. In offering my apologies please, rest assured that I have expressed my concern and disappointment with the Housekeeper. Despite your concern, I hope you will give us the opportunity to better serve you in the future Yours Sincerely Vijay Pampana

Tired,old and dirty

Tripadvisor 评级 1.0/5

TraceyW2220 Couples - 11/07/2019 经 TripAdvisor 认证的评论

The room we had was very tired and in need of an update. In addition it was not clean, finding hair in the shower and carpets dirty. We would not recommend staying here. The only high point was one of the reception staff members providing advice in finding our way around

Dear Tracey2220, Thank you for taking the time to write a review. This is very much appreciated. I am sorry that on this occasion we did not meet the expected level of service. We have an ongoing maintenance programme in place to ensure we maintain and improve the quality of our product. I am sorry over the cleanliness of the room. This will be addressed with the Head Housekeeper and the necessary retraining will be done with the team members concerned. I am glad the Reception team members were helpful. Once again my sincere apologies over our shortcomings on this occasion. We do hope we can welcome you back to the Mercure brand in the not too distant future. Kind regards, Anne C

Relaxing and lovely location

Tripadvisor 评级 3.0/5

Holidaymakers17 Couples - 12/06/2019 经 TripAdvisor 认证的评论

The hotel is looking very tired inside and out and despite being a Platinum member, there wasn't any water in the fridge nor any biscuits, so it was a very standard stay. We asked for water and were promised some would be put in our room, but it didn't materialise and the water in the cold tap (which was unmarked as the H & C had worn away) was tepid all the time. The breakfast was OK but the Melon on both days tasted 'Fizzy' as if it had started to ferment and the yogurts were not nice. The hot food was nicely cooked. The exterior and the interior was worn and in need of new paint, new furniture and a general face lift.

Dear Holidaymakers17, Thank you for taking the time to write a review. I am sorry that on this occasion we did not meet the expected level of service. My sincere apologies over this and any inconvenience caused. I will certainly ask my team to look into our shortcomings and the necessary retraining will be done with the team members concerned. I will likewise share your comments regarding the condition of the hotel with our Head Office Team. We are hoping to have a refurbishment to both our rooms and public areas in the not too distant future. We do hope you will continue to use the Mercure brand in the not too distant future. Kind regards, Anne C

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