Bilgi mesajı

Mercure Winchester Wessex Hotel 4 yıldız

Avis müşterileri puanı (ALL Puanlama) 3.8/5 5.630 görüş

ALLSAFE onaylı otel

+ 11 Hizmetler

Otel ekstraları

  • Five fully-equipped meeting rooms for up to 200 guests

  • Wedding facilities capable of accommodating 200 guests

  • Nearby attractions include Winchester Cathedral

  • Enjoy traditional British cuisine at the Wessex restaurant

  • Pet friendly hotel

Bu otel Planet 21'e katılmakta ve Olumlu Konukseverlik lehine hareket etmektedir.

Otelin konumu

Mercure Winchester Wessex Hotel

Paternoster Row
SO23 9LQ wınchester
unıted kıngdom

Tel: +441962861611

Faks: (+44)1962/849617

Check in başlangıç saati: 15h00

Check out bitiş saati: 12h00

  • Uçakla

    BOURNEMOUTH INTERNAT 59,4km / 36,91 mil mesafede

  • Uçakla

    LONDON HEATHROW 86,7km / 53,88 mil mesafede

  • Uçakla

    SOUTHAMPTON 19km / 11,81 mil mesafede

  • Trenle

    WINCHESTER 1,6km / 0,99 mil mesafede

GPS :51.06123, -1.311941

Otel servisi

WESSEX RESTAURANT

The Wessex Restaurant is closed at the moment

Otelde ve yakınındaki hizmetler

Check in başlangıç saati: - Check out bitiş saati:

Özetle

  • Restoran
  • Wi-Fi
  • Kahvaltı
  • Bar
  • Toplantı odaları
Yiyecek-içecek hizmetleri
  • 1 Restoran
  • 1 Bar
  • Kahvaltı
    • Express
  • Oda servisi
    • Soğuk atıştırmalıklar
    • Sıcak yemekler
Toplantılar/Etkinlikler
  • 5 Toplantı odası
Otel Hizmetleri ve Ekipmanları
  • Otel bilgileri
    • 94 oda
    • 0 engelli kişiler için oda
    • 2 aile odası
    • 2 bağlantılı oda
    • 94 sigara içilmeyen oda
    • 3 katlar
  • Otelde konuşulan diller
    • German
    • English
    • French
    • Italian
    • Dutch
  • Çamaşır Yıkama / Vale Hizmetleri
    • Dry cleaning / Ironing
  • Wi-Fi
    • WiFi in the communal areas İlave ücret
    • WiFi at the hotel
  • Engelli kişilere özel Olanaklar
  • %100 Sigara İçilmeyen Otel

Konaklama olanaklarımız

The hotel offers executive and classic bedrooms, some available with an interconnecting option. All rooms are non-smoking, have WiFi access and 24-hour room service. All bedrooms are equipped with a hair dryer, ironing facilities, flatscreen TV with international channels, complimentary toiletries and tea and coffee making facilities.

Compact Double Room

  • Maksimum kişi sayısı: 2
  • Genişlik: Başlangıç 10 / 108 sq ft
  • Wireless internet in your room
  • Business Desk
  • Bathroom products
  • Iron
  • Direct dial telephone

Toplantılarınız ve etkinlikleriniz

Toplantı odalarımız

  • Toplantı odalarının sayısı: 5

  • Maksimum büyüklük: 218

  • Maksimum kapasite: 200 kişi

  • Maksimum ziyafet kapasitesi: 200 kişi

Daha fazlasını öğrenin

Mercure Winchester Wessex Hotel
oteli için konuklarımızın yorumları

Otelimizde konaklayan konuklarımızdan %100 onaylı yorumlar

Daha fazla bilgi edinin

ALL Puanlama 3.8/5

5.630 görüş

TripAdvisor Derecesi 3.5/5

2.058 görüş

Great Winchester Welcome

Tripadvisor puanı 5.0/5

Helg1940 Business - 03/10/2021 TripAdvisor onaylı yorum

We had a good stay and all the staff were excellent and really friendly. A stunning view of the cathedral and welcoming bar, breakfast and restaurant area. The food was tasty and the service was excellent. Thank you.

I’m so glad that you had an enjoyable time during your stay at The Mercure Hotel Winchester Wessex. I hope we can welcome you back to the property in the near future.

Superb location

Tripadvisor puanı 4.0/5

davidchrissythai 23/09/2021 TripAdvisor onaylı yorum

As a value type hotel, this is top draw. Great location, by the cathedral, in the city centre. Rick Stein’s Restuarant five minute walk. The hotel is a little tired but represents good value for money.

Thank you for your kind review, we hope to welcome you back soon.

Not to Accor standard

Tripadvisor puanı 2.0/5

FlyingSeagull 16/09/2021 TripAdvisor onaylı yorum

Complete indifference from the young man at reception upon arrival. Breakfast room staff left a lot to be desired. The man responsible for our room on the second floor and numerous others was really hardworking and helpful. Corridor carpet had some absolutely disgusting stains - I shudder to think what they were. Room furnishings have seen better days. The bed was comfortable.

I noted your comments about the general condition of the building and the dated décor. I am pleased to inform you that our new owners will be investing in the hotel soon, including a refurbishment of all 94 bedrooms.

Leisure

Tripadvisor puanı 4.0/5

Mjohnhall 02/09/2021 TripAdvisor onaylı yorum

Hi my partner and myself stayed at the Wessex Hotel and found it very comfortable the location superb the criticism could breakfast wasn't very hot on the first morning but absolutely excellent on the second morning. Will be staying again thanks

I’m so glad that you had an enjoyable time during your stay at The Mercure Hotel Winchester Wessex. We hope we can welcome you back to the property soon.

Staff very personable and supportive but hotel tired and over rated

Tripadvisor puanı 1.0/5

leighjm29 01/09/2021 TripAdvisor onaylı yorum

Staff very personable and supportive but hotel tired and over rated. Central reservation system challenging to navigate, hotel building, rooms and soft furnishings all in desperate need of refurbishment. Menu limited and basic. Staff were over worked with need for additional staff on duty

Thank you for your review and I noted your comments about the general condition of the building and the dated décor. I am pleased to inform you that our new owners will be investing in the hotel soon, including a refurbishment of all 94 bedrooms. I hope we can welcome you back to the property in the near future. Those of us within the hospitality industry are well aware that we face a staff crisis; there is no disputing that we are experiencing rising worker shortages, with job vacancies at higher-than-ever levels. Kind regards, Eric-Enno Snel, General Manager.

Dissatisfied

Tripadvisor puanı 2.0/5

linadenkova 28/08/2021 TripAdvisor onaylı yorum

Really bad condition in the room . The noise from outside was horrible especially 6-7o’clock in the morning .We booked our reservation upfront and had to check-in 2 pm , but the room wasn’t ready and we had to wait 3 hours . There was a problem with the card-key and I had to visit the reception 2 times to open the room door .Was just for one night ,but I wouldn’t recommend the hotel to nobody.Very expensive for this poor room condition.

Thank you for taking the time to tell us about your experience at the Mercure Winchester Wessex Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

rundown hotel

Tripadvisor puanı 2.0/5

charlesgilmartin 25/08/2021 TripAdvisor onaylı yorum

needs refurbishment. worn out . hotel needs modernisation. the decor was yellow with age. the fabrics were threadbare. really felt ripped off by companies overcharging customers. avoid this hotel if you want high quality

Thank you for taking the time to tell us about your experience at the Mercure Winchester Wessex Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

Desperatly needs update

Tripadvisor puanı 2.0/5

carnethichouse 02/08/2021 TripAdvisor onaylı yorum

very poor reception, general air of neglect throughout property, I would certainly not consider staying again until considerable referbishment has been undertaken. Having said that, cleanliness was good and hotel position with central parking good.

I’m sorry that you were disappointed by your experience saying with us at The Mercure Winchester Wessex Hotel

Ideal location for Cathedral and shops

Tripadvisor puanı 4.0/5

markbJ4295WK 01/08/2021 TripAdvisor onaylı yorum

Check-in was easy and the staff were friendly throughout our stay. Our room was spacious with tea & coffee supplies and a fridge. The bathroom was adequate and hot water was plentiful although an update was overdue. Breakfasts served in the main restaurant area and evening meals served in the bar area were all fine. Overall a pleasant and relaxing stay as returning guests.

Many thanks for the review. We always welcome feedback and my team and I are glad that you enjoyed your stay with us at Mercure Hotel Winchester Wessex. I hope we can be part of your future travel plans.

It’s the location

Tripadvisor puanı 4.0/5

L4448HEadrianp 31/07/2021 TripAdvisor onaylı yorum

We stay every year, and we do love it. Obviously this year has been affected by Covid so we could not expect everything to be as we would have liked, but the hotel were working hard to make things normal. Sadly the decor is now quite tired - and even though we were in a Privilege room, when we arrived a table was missing, one cup was chipped and a lampshade was cracked. The staff sorted the table and cup. Due to Covid, the room was cleaned on request rather than daily, but we’d like to make a special mention of the housekeeping team who were so helpful. It would have been good to have had fruit salad available at breakfast, and perhaps more bread choice.

Many thanks for the review. We always welcome feedback and my team and I are glad that you enjoyed your stay with us at Mercure Hotel Winchester Wessex. I hope we can be part of your future travel plans.

Great Service

Tripadvisor puanı 4.0/5

ColinHRoberts 30/07/2021 TripAdvisor onaylı yorum

Great location in centre of town next to the Cathedral. Excellent service. Arrived early and called in to the hotel around 12:00 to see when we could access the room; I was expecting to be told a time. Instead the receptionist upgraded us, gave us a cup of coffee and got us into the room in 15 minutes. Couldn't ask for more.

Many thanks for the review. We always welcome feedback and my team and I are glad that you enjoyed your stay with us at Mercure Hotel Winchester Wessex. I hope we can be part of your future travel plans.

Earnest staff but standards fall short

Tripadvisor puanı 3.0/5

LingliBoon 12/08/2020 TripAdvisor onaylı yorum

Bathroom had little hairs on the floor; which was bad form especially as the hotel was trying to be COVID safe. A tray stacked with dirty, smelly dishes - with a loo brush on TOP of the pile - sat in the corridor for two days. Breakfast offering of a packaged baguette was unsealed when it should have been sealed.

Dear lingliboon Many thanks for letting us know your thoughts, and rest assured we will look into this matter. Contact me at any time on 01962 861 611 or email me at H6619-gm@accor.com if you’d like to discuss things further. With kind regards, Eric-Enno Snel General Manager

So so

Tripadvisor puanı 3.0/5

EveryoneLoveSunshine Business - 28/02/2020 TripAdvisor onaylı yorum

The best asset of this hotel is its location and the view on the cathedral and breakfast variety, although the coffee was not great. This is a pretty old hotel that deserves refurbishing and/or maintenance. Heating was not working and I had to use a mobile heater which is not comfortable at all. Shower water was not warm enough. Large bed is actually two small bed combined and not firm mattress (some people may like it this way though).

Dear EveryoneLoveSunshine Thank you for your review and I noted your comments about the general condition of the building and the dated décor. I am pleased to inform you that our new owners will be investing in the hotel soon, including a refurbishment of all 94 bedrooms. I hope we can welcome you back to the property in the near future. Kind regards, Eric-Enno Snel, General Manager.

Amazing view

Tripadvisor puanı 5.0/5

traceyk36 26/02/2020 TripAdvisor onaylı yorum

Check in was lovely and smooth and after returning from shopping in the city there was a birthday treat waiting in my room. Kian on reception was friendly, welcoming and professional. Can't wait to stay again.

dear Tracey Many thanks for the positive comments; I’m happy we were able to make your stay with us so enjoyable. I hope we can welcome you back to the Mercure Hotel Winchester Wessex. again very soon. Kind regards, Eric-Enno Snel General Manager.

Our Anniversary stay

Tripadvisor puanı 5.0/5

paul_bruinwood 04/02/2020 TripAdvisor onaylı yorum

Both Annette and I really enjoyed our stay at the Mercure Wessex Hotel. We look forward to the next one - Thanks to all your staff. Paul Godfrey The only concern was the lack of parking in the HOTEL Car Park.

Dear Paul I’m so glad that you had an enjoyable time during your stay at The Mercure Hotel Winchester Wessex. I hope we can welcome you back to the property in the near future. Kind regards, Eric-Enno Snel General Manager.

Well located but very tired rooms

Tripadvisor puanı 3.0/5

Bigcdot Couples - 06/01/2020 TripAdvisor onaylı yorum

Great location which is why we stay two or three times a year near to family. Unfortunately, most long-time staff seem to have changed, and rooms are now very tired. Our room (Privilege, so in theory the top tier) had a heating system which did not work, a plug-in heater with withstand broken leg, a nightstand socket that was coming off the wall, a bedside lamp that was leaning perilously, and an empty fridge (not restocked on first day despite it being part of the room - not an issue for us as we had paid only for an executive room, and it was restocked the next day).

Dear Bigcdot Thanks for leaving your thoughts here. The team and I are glad that you enjoyed your stay, and we’ve taken note of your comments about the condition of the room and I will discuss this with my team. The team and I hope we can welcome you back to the property in the near future. Kind regards, Eric-Enno Snel General Manager

Mercure Wessex Hotel in Winchester

Tripadvisor puanı 2.0/5

537petercc Couples - 26/12/2019 TripAdvisor onaylı yorum

Mercure managed to commit two breaches of the Data Protection Act with my personal data and that of the other guests staying the weekend before we even arrived The hotel is tired as is its decor and fittings - The fire alarm went off 3 times on the Saturday due to a smoke machine at a Wedding disco and the staff seemed unable to manage the situation effectively The breakfast buffet was not kept restocked and the sight of a member of staff in lounge wear, no socks and casual shoes on the Monday morning taking hot food orders was straight out of Fawlty Towers Our room was not cleaned or the bed made up on the Saturday

Dear 537petercc I’m sorry we failed to live up to your expectations. The team and I at The Mercure Winchester Wessex Hotel appreciate your feedback, With regards to the fire alarm, I am sorry if you think we were unable to manage the situation as we have strict procedures we follow, this was also explained to you by the Duty manger that evening. Eric-Enno Snel General Manager

Not as good as it used to be

Tripadvisor puanı 3.0/5

Jeri B Family - 21/12/2019 TripAdvisor onaylı yorum

This hotel has deteriorated over the past few years. It used to be much better before. The food & drinks selection is reduced, the beds and pillows are very hard and worst of all the water pressure in the bathrooms is non-existent. Had to have a shower with a trickle of water. Management needs improvement for sure.

Dear Jeri B Many thanks for taking the time to comment. I’m sorry that you were disappointed by your experience saying with us at The Mercure Winchester Wessex Hotel. I noted your comments about the general condition of the building and the dated décor. I am pleased to inform you that our new owners will be investing in the hotel soon, including a refurbishment of all 94 bedrooms and I hope we can be part of your future travel plans. With kind regards, Eric-Enno Snel General Manager

Stuck in lift

Tripadvisor puanı 5.0/5

joelocker Couples - 17/12/2019 TripAdvisor onaylı yorum

Great location, excellent room and facilities, BUT.... we were stuck in the lift a few inches above the ground floor(immediately after it had been serviced and the staff didn't know what to do. The lift service man couldn't come back for 25 minutes, so eventually the Fire Brigade came and managed to open the doors. It was disappointing that there was little in the way of an apology, nor any offer of some form of compensation. Otherwise all was fine.

Dear joelocker We at the Mercure Winchester Hotel very much appreciate all your thoughts. We are pleased that you enjoyed your stay, and having noted all your comments about the lift. Unfortunately only trained lift engineers or the fire brigade are authorised to open lift doors hence we were only able to talk to you in informed you about the progress. We look forward to welcoming you back in the near future. Kind regards, Eric-Enno Snel General Manager

Winslow

Tripadvisor puanı 1.0/5

bwin45 Couples - 15/12/2019 TripAdvisor onaylı yorum

Not very good 3 Rooms in 4 nights Dust cart loading 4.30 in the morning 4 Times until 5.15 ROOM 1 Room 2 Knocking sound from heating + Sink would not drain Room 3 Toilet did not flush first time & took over 4 min to re-fill low water pressure parking very bad cost £48

Dear bwin45 I’m sorry that you were disappointed by your experience saying with us at The Mercure Winchester Wessex Hotel. I noted your comments about the general condition of the building and the dated décor. I am pleased to inform you that our new owners will be investing in the hotel soon, including a refurbishment of all 94 bedrooms. We hope to welcome you back after the refurbishment. Kind regards Eric- Enno Snel General Manager

En yeni 20 yorumlarımız

ile iş birliği içinde TripAdvisor

Yakındaki diğer otellerimiz

wınchester şehrindeki tüm otellerimiz