Mercure Winchester Wessex Hotel 4 estrelas

This is the 4 time i have stayed at the Mercure with my family as we like to visit the Christmas markets. Every time we come we hope that the hotel will have had a refurb and once again we have been disappointed. The hotel is dated and shabby, the carpets in our rooms were dirty and the place generally feels unloved. The staff are always very helpful but I just dont understand why the owners dont want to spend the money to make it the hotel it should be. It is ideally situated for everything in Winchester and if it was given a bit of tlc it would be amazing. Very sad.

Room was spacious but furniture dated and carpet stained. Bed clean and comfortable. Corridors smelled musty and damp Whole place is an eyesore on the beautiful cathedral with a rotting facade. Breakfast was plentiful but cold (at 7.10 ) Glad I was only here 1 night .

I went on for a drink as a break from shopping and I have to say the lady behind the bar Erin who was a credit to your company even though she was on her own and it was very very busy she always made sure I was ok and tended to my needs and had such a great smile. Never once when she was run off her feet did she stop. Thank you so much Erin and Mecure I will use you as my shopping break drink forever more.

Really disappointed! My husband booked us a privilege room so we could over look the cathedral in the evening after visiting the Christmas markets. When we arrived, we were told the computers were down so were unable to check in, we were given a drinks voucher and told to go to the bar. After nearly 45 minutes we went back to the desk to ask about our room as it was 5.30pm by this point. The lady told us we could leave our bags behind reception and head off to the markets if we wished but then the manager came out and informed us we were not on the check in. He told us they had no rooms available and they were fully booked. I feel more disappointed that they were going to let us go out to the markets, have a bite to eat, then return to then find out we had nowhere to stay. Eventually we were allocated a standard room after making some phone calls which over looked the side of the travel lodge, no mini bar, no bath and no luxuries. We stayed in room 123 which has a big crack in the ceiling above the bed, two broken tiles on the bathroom floor and then charged £120 for the pleasure. We will not be returning next year as we could of had the same experience in the travel lodge for half the price. My husband had gone to a lot of effort to give me a surprise night away and it was completely ruined. Honesty is always the best policy and that is what I feel most upset about, I can't believe they were happy for us to leave and come back late evening, knowing they had no room to offer us. Unbelievable!

Bem localizado, no coração da cidade, com conforto e excelente café da manhã.