Kia Ora Qiong, Thank you for taking the time to share your feedback with us. We are pleased to hear that you appreciated our convenient location. However, we sincerely apologize that the cleanliness of your bathroom did not meet your expectations. This is not the standard we aim to provide, and we appreciate you bringing this matter to our attention. Your comments have been shared with our Housekeeping team so we can review our cleaning procedures and ensure greater attention to detail moving forward. We also appreciate your feedback regarding breakfast and will continue looking for ways to improve our guest experience. Thank you again for your feedback. We hope to have the opportunity to welcome you back and provide a more enjoyable stay in the future. Ngā mihi nui, Bella Phillips Assistant Manager

Dear Xiangping, Thank you for choosing to stay with us and for taking the time to share your wonderful feedback. We are delighted to hear that you enjoyed our excellent location, the convenience of the surrounding area, and the comfort of our spacious room and bed. It is especially rewarding to know that you were satisfied with the cleanliness, WiFi, and overall comfort of your stay. We also truly appreciate your kind recognition of our team and our sustainability efforts. Your encouragement motivates us to continue delivering memorable experiences for all our guests. We are honored to have been part of your trip with your friends, and we sincerely appreciate your recommendation. We look forward to welcoming you back again for another enjoyable and comfortable stay in the future. Warm regards, Jenny Guest Service Agent Novotel Cathedral Square

Dear Yiqin, Thank you very much for taking the time to share your wonderful feedback following your recent stay with us. We are absolutely delighted to hear that you enjoyed your experience and that you found everything very clean, comfortable, and well presented. It is especially rewarding to know that you enjoyed our breakfast selection and found it both varied and delicious—thank you for your kind! Your perfect scores across most areas, including cleanliness, breakfast, team service, and overall experience, mean a great deal to us and are truly appreciated by the whole team. We are also very pleased that you enjoyed our sustainable food initiatives. We have also noted your feedback regarding WiFi, particularly ease of access and connection speed. Thank you for highlighting this, as it helps us continue to improve the guest experience in practical and meaningful ways. It was a pleasure having you stay with us, and we hope to welcome you and your friends back again in the future for another excellent stay in Christchurch. Warm regards, Joshua Guest Services Manager

Dear Yingshi, Thank you for taking the time to share your positive experience with us. We are delighted to hear that you enjoyed our convenient location and found the hotel clean and comfortable during your family stay. It is especially pleasing to know that our front desk team helped make your experience even more enjoyable. We look forward to welcoming you and your family back again for another comfortable stay in the future. Regards, Jenny Guest Service Agent Novotel Cathedral Square

Dear Guoxin, Thank you very much for sharing your feedback following your recent stay with us. We are delighted to hear that you enjoyed our excellent location and found it convenient for exploring Christchurch. It’s also wonderful to know that you were pleased with your accommodation, cleanliness, breakfast, and the service provided by our team. We truly appreciate your recognition of our sustainability initiatives, including our efforts with local and seasonal food and reducing single-use plastics. Comments like yours are very encouraging and motivate us to continue improving our environmental practices. We hope to have the pleasure of welcoming you and your family back to Novotel Christchurch for another enjoyable and sustainable stay in the future. Warm regards, Joshua Guest Services Manager

Dear Mengyao, Thank you very much for sharing your wonderful review and for rating your stay with us so highly. We are delighted to hear that you enjoyed our excellent location and the wide variety of dining options nearby, as well as our well-equipped facilities and clean, comfortable environment. It’s especially pleasing to know that you had a smooth arrival and departure experience and that our team made a positive impression during your stay. As a valued ALL Accor Classic member, we truly appreciate your loyalty and your recommendation of our brand. Thank you also for your feedback regarding cleanliness and WiFi. Your comments are important to us and help us continue to improve the experience we offer our guests. We hope to have the pleasure of welcoming you back again soon for another enjoyable stay. Warm regards, Joshua Guest Services Manager Novotel Cathedral Square

Kia Ora Dongliang, Thank you for choosing to stay with us and for taking the time to share your feedback. We’re delighted to hear that you enjoyed our convenient location, easy parking, and smooth check-in and check-out experience. We also truly appreciate your kind recognition of our front desk team. Regarding your comment about the deposit, we would like to kindly clarify that our hotel does not charge or retain any deposit at check-in. If you notice a pending amount on your account, this may be a temporary pre-authorization placed by the bank or card provider, which is usually released automatically within a few working days depending on the bank’s processing time. Thank you sincerely for your support as an ALL Accor Classic member and for recommending our hotel. We look forward to welcoming you and your family again in the future. Kind regards, Joshua Guest Services Manager Novotel Cathedral Square

Dear Gang, Thank you very much for sharing your wonderful feedback! We are thrilled to hear that you and your family enjoyed your stay and found our hotel’s central location so convenient. It’s fantastic to know that you appreciated the cleanliness, comfort, and well-maintained facilities, and that you found the overall value of your stay to be excellent. We’re especially pleased that your check-in, accommodation, Wi-Fi, and interactions with our team met your expectations, and that our sustainability initiatives and ALL recognition enhanced your experience. Your perfect scores and recommendation truly mean a lot to us and inspire our team to continue providing exceptional service. It was a pleasure having you and your family stay with us, and we very much look forward to welcoming you back for another comfortable and enjoyable visit in the future! Warm regards, Joshua Guest Services Manager Novotel Cathedral Square

Dear Yan, Thank you very much for your wonderful review and for awarding us a perfect score. We’re delighted to hear that you enjoyed our excellent location and found it convenient for visiting the Botanical Gardens. It’s also great to know that you were pleased with your family stay and that your arrival, accommodation, cleanliness, and service from our team all met your expectations. Thank you for recommending our hotel and for sharing your review with fellow travelers. We truly appreciate your kind feedback and hope to welcome you and your family back again in the future. Warm regards, Joshua Guest Services Manager Novotel Cathedral Square

Dear Xin, Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed our convenient location, dining options, and proximity to local attractions and the airport. At the same time, we sincerely apologize for the issues you experienced with the replenishment of toiletries, the cleanliness of your room, and the WiFi connection. Your comments are very important to us, and we will address these points with our housekeeping and maintenance teams to ensure improvements for future stays. We appreciate your feedback on our sustainability initiatives and are glad you noticed our efforts. We hope to have the opportunity to welcome you back and provide an even better experience next time. Warm regards, Joshua Guest Services Manager Novotel Cathedral Square

Dear Yunfei, Thank you very much for sharing your feedback with us. We’re delighted to hear that you enjoyed our convenient location and the spacious, comfortable, and quiet room during your stay. It’s wonderful to know that these aspects helped make your trip with friends more enjoyable. We appreciate your positive ratings across our check-in, accommodation, WiFi, cleanliness, and team service. Your recognition means a lot, and we are pleased that our efforts contributed to a pleasant experience. Thank you also for recommending us—your support is truly valued. We hope to have the pleasure of welcoming you back again soon and offering an even more memorable stay. Warm regards, Joshua Guest Services Manager Novotel Cathedral Square

Dear Xiaofeng, Thank you sincerely for sharing your recent experience with us. We’re grateful for your time and thoughtful feedback. It’s wonderful to hear that you and your family appreciated our convenient location and the attentiveness of our staff. We strive to provide a warm and welcoming atmosphere for every guest, and we're pleased that this came through during your stay. At the same time, we acknowledge your comment regarding the condition of some of our facilities. Please accept our apologies if this affected your overall comfort — your feedback is incredibly valuable, and we are actively working on improvements to enhance the guest experience. As a Silver member of the ALL – Accor Live Limitless programme, we’re especially thankful for your loyalty and are pleased to hear you felt recognized during your visit — and that you enjoyed your welcome drink and dining experience with us. 再次感谢您选择与我们下榻，并给予我们宝贵的建议。希望不久的将来能再次欢迎您和您的家人，让您体验到更加舒适与焕然一新的环境。 Warm regards, Joshua Guest Services Manager Novotel Cathedral Square

Dear Wenwen, Thank you so much for taking the time to share your lovely review with us, and for choosing to stay at Novotel Christchurch Cathedral Square during your family trip. We’re delighted to hear that you enjoyed our unbeatable location near the Cathedral and InterCity bus stop, and that you found our facilities modern, clean, and thoughtfully laid out. It's great to know that our hotel served as a convenient base for your travels around Christchurch. We're especially grateful for your kind mention of the front desk team — we’ll be sure to pass along your compliments to the receptionist who assisted you so professionally and efficiently. Thank you also for your constructive suggestions regarding the bathroom. We truly value feedback like yours, which helps us consider future improvements, such as upgrading toilet facilities and improving door ergonomics. We're also looking into ways to enhance WiFi speed for a more seamless experience. It was a pleasure having you with us, and we hope to welcome you and your family back again in the near future. Warm regards, Joshua Guest Services Manager Novotel Cathedral Square

Dear Lei X., Thank you very much for taking the time to share your feedback with us following your recent stay at our hotel in Christchurch. We’re truly pleased to hear that you enjoyed our central location and appreciated the sustainable initiatives we’ve implemented, including the use of local produce and eco-friendly alternatives. Your high ratings for our breakfast, booking experience, and check-in/out process are very encouraging, and we’re especially grateful for your continued loyalty as a valued ALL – Accor Live Limitless Platinum member. That said, I would like to extend my sincere apologies for the housekeeping lapses you encountered. We take cleanliness extremely seriously, and it’s disappointing to learn that your bathroom was not up to our usual standards. Please rest assured that your comments regarding the toilet, toilet paper, and the replacement of disposable amenities have been shared with our housekeeping leadership team for immediate review and action. I would also like to kindly mention that your reservation did include a complimentary room upgrade, which was applied based on availability. I’m sorry if this wasn’t clearly communicated at the time — your feedback highlights the need for us to ensure guests are better informed of such benefits during check-in. We genuinely appreciate your candid comments and suggestions, especially around the importance of hygiene — your words will guide us as we work to ensure a more seamless and spotless experience for all our guests moving forward. We hope to have the pleasure of welcoming you and your partner back again soon and provide you with the high standard of hospitality you rightfully expect and deserve. Warm regards, Joshua Guest Services Manager Novotel Cathedral Square

Dear Weiqiong, Thank you for sharing your detailed feedback. We are pleased to hear that you enjoyed our central location and the cleanliness of your room. Your kind words about our sustainable initiatives are also appreciated. We sincerely apologize for the difficulties you experienced with your early morning departure and the lack of assistance with your tour transport. We understand how frustrating it must have been, and your comments will help us improve our support for guests during early departures or when external arrangements are involved. We hope to have the opportunity to welcome you back to Novotel Cathedral Square and provide an even smoother and more supportive experience on your next visit. Warm regards, Joshua Guest Services Manager Novotel Cathedral Square