Dear Marika, Thank you very much for taking the time to share your feedback following your recent stay with us. We are delighted to know that you had a comfortable stay and that you appreciated our convenient location, the cleanliness of the hotel, and the comfort of your bed. It is especially rewarding to hear that our team was able to make you feel welcome during check-in and check-out. We understand that communicating in a foreign language can sometimes be stressful, so we are very pleased that our staff's kindness and patience helped put you at ease. We also sincerely appreciate you bringing the issue with the bathroom door lock to our attention. Please accept our apologies for the inconvenience this caused. Your comments have been shared with our maintenance team so that the lock can be inspected and addressed to help prevent similar situations for future guests. Thank you once again for your valuable feedback and for recommending us to other travelers. We truly hope to have the pleasure of welcoming you and your friends back on your next visit. We look forward to providing you with an even better experience. Warm regards, Joshua Guest Services Manager

Kia Ora Asami, Thank you very much for taking the time to share your detailed feedback with us. We are delighted to hear that you enjoyed your three-night stay and that you found our location convenient, your room spacious and clean, and our team friendly and welcoming. We truly appreciate your positive comments about our sustainability efforts and in-room amenities. It is wonderful to hear that you enjoyed the quality of our bathroom products and appreciated our approach to providing only what is needed while maintaining a comfortable experience. Thank you also for sharing your observations regarding the room facilities, including the number of chairs in some twin rooms, the heating, and the bathroom sink drainage. Your feedback is valuable, and we will share these points with our team to review and ensure we continue improving the comfort and functionality of our rooms. We are very pleased to know that, despite these small points, you had a satisfying stay and would recommend us to others. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you and your family back again in the future. Warmest regards, Joshua Guest Services Manager

Dear Kazuhiro, Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to hear that you appreciated our convenient location, the friendliness of our front desk team, and the cleanliness of your room. Your kind comments are greatly appreciated and will be shared with our staff. We also thank you for your valuable suggestion regarding room preferences. We understand that having the option to choose between a shower-only room and a room with a bathtub before arrival would enhance the guest experience. For future stays, if you have a preference for a room with a bathtub, please feel free to include this request in the notes section of your booking. While we cannot guarantee all requests, we will always do our best to accommodate them based on availability. Thank you once again for your review and recommendation. We hope to have the pleasure of welcoming you and your partner back for another enjoyable stay in the future. Kind regards, Jenny Guest Service Agent Novotel Cathedral Square

Dear Hisako, Thank you very much for sharing your kind review following your recent stay at Novotel Christchurch Cathedral Square. We are delighted to hear that you enjoyed our convenient location, especially with easy access to nearby bus stops, and that you found the double bed comfortable for a good night’s rest. It is also wonderful to know that our team and cleanliness standards made a positive impression on your stay. At the same time, we appreciate your feedback regarding the bathroom layout. We understand that this did not fully match your expectations based on prior reviews, and we are sorry for any disappointment caused. Your comments are very valuable, as they help us better communicate room features to future guests. Thank you again for your thoughtful feedback. We hope to have the pleasure of welcoming you back on your next visit to Christchurch. Warm regards, Joshua Guest Services Manager

Dear E., Thank you very much for sharing your feedback following your recent stay with us. We are delighted to hear that you enjoyed our convenient location, cleanliness, and overall comfort during your visit. It’s wonderful to know that our team contributed positively to your experience. We also appreciate your honest comments regarding the bed firmness. Your feedback is very helpful, and we will review this carefully to see how we can improve guest comfort in the future. It was a pleasure having you stay with us, and we hope to welcome you back soon for another enjoyable visit. Warm regards, Joshua Guest Services Manager

Dear Sukhwan, Thank you for taking the time to share your feedback with us. We are very sorry to learn that your overall experience did not meet your expectations, particularly regarding service, accommodation, and cleanliness. As your comments were brief, we would genuinely appreciate the opportunity to better understand what went wrong during your stay. Your insights would help us identify areas for improvement and ensure a better experience for our future guests. Please accept our sincere apologies, and we hope you may consider giving us another opportunity to provide you with the level of service we strive to deliver. Kind regards, The Novotel Team

Dear Hasegawa, Thank you very much for sharing your kind review and for rating your stay so highly. We are delighted to hear that you and your family enjoyed our excellent location and that breakfast was a highlight of your stay. It’s wonderful to know that you found the breakfast both delicious and comfortable, with plenty of space to relax and enjoy your meal. We are especially grateful for your kind words about our team. Your comment regarding how our staff responded when your child accidentally broke a plate truly means a lot to us. Providing warm, understanding, and respectful service—especially to families—is very important to us, and we’re pleased this moment left a positive impression. Thank you also for recognising our efforts in sustainability, including sustainable food choices and reducing single-use plastics. Your support and feedback encourage us to continue these initiatives. We truly appreciate your recommendation and hope to have the pleasure of welcoming you and your family back again in the future. Warm regards, Joshua Novotel Cathedral Square

Dear Megumi, Thank you very much for taking the time to share such a kind and thoughtful review with us. We are delighted to hear that you enjoyed our convenient location and found it ideal for sightseeing, dining, and shopping. We are also very pleased to know that our team was able to respond promptly to your concerns, including the bathroom door, and that this contributed to your overall satisfaction with our service. Your positive feedback is truly appreciated and will be shared with our team, as it is a great encouragement to all of us. It was a pleasure to welcome you and your family, and we are honored that you would recommend our hotel to others. We sincerely hope to have the opportunity to welcome you back again in the future and provide you with another comfortable and enjoyable stay. Warm regards, Joshua Guest Services Manager Novotel Cathedral Square

Dear Sato, Thank you very much for choosing to stay with us again and for taking the time to share such a thoughtful review. We are truly delighted to learn that your second stay exceeded your expectations and that you found your room especially comfortable. It is wonderful to hear that our team’s friendly service and the quality of our breakfast contributed to a satisfying and enjoyable experience. We are particularly grateful for your kind mention of our young trainee staff member. Your encouraging words mean a great deal and will certainly be shared with both the individual concerned and the wider team, as they are a great motivation for us all. Thank you as well for your valuable feedback regarding the WiFi speed. We appreciate you bringing this to our attention, and your comments have been noted as part of our ongoing efforts to improve our services. Once again, thank you for your continued trust and high recommendation. We sincerely hope to have the pleasure of welcoming you back for another comfortable and memorable stay. Warm regards, Joshua Guest Services Manager Novotel Cathedral Square

Dear Mari, Thank you very much for your kind review, and for choosing to stay with us at Novotel Christchurch Cathedral Square! We’re so pleased to hear that you found our location convenient and that our team made a positive impression with their friendly and attentive service. It’s always our goal to ensure every guest feels welcomed and well taken care of — and your feedback reassures us that we’re on the right track. It’s wonderful that you had a smooth check-in and enjoyed a comfortable stay with your friends. We also appreciate your loyalty as a Classic member of ALL – Accor Live Limitless, and we hope to continue welcoming you on your travels. We’d love to see you again here in Christchurch — and next time, we hope to make your experience even more special. Warm regards, Joshua Guest Services Manager Novotel Cathedral Square

Dear Harata, Thank you so much for sharing your thoughtful feedback with us! We\'re delighted to hear that you enjoyed our convenient location and had a comfortable stay overall. We sincerely appreciate your comments regarding the laundry service. We understand that having the service available at our sister hotel, the ibis, may have been inconvenient, and we apologize for any disruption this caused. Rest assured, your feedback is invaluable as we continue to enhance our guest experience. Once again, thank you for taking the time to share your insights and for recommending us to others. We truly look forward to welcoming you back in the future and providing you with an even better experience. Warm regards, Joshua Guest Services Manager

Kia Ora Yoko, Thank you so much for taking the time to share your wonderful feedback! We’re thrilled to hear that you had a comfortable and enjoyable stay with us. It’s great to know that the room size met your expectations, and you were able to relax and unwind. We’re also pleased that despite the heavy rain, you had a satisfying dining experience with our room service. We always strive to offer our guests the best possible experience, and we’re delighted to hear that it exceeded your expectations. We truly appreciate your kind words and hope to welcome you back soon for another memorable stay. Kind regards, Joshua Guest Services Manager Novotel Cathedral Square

Kia Ora Harumi, Thank you so much for taking the time to share your wonderful feedback. We are delighted to hear that you enjoyed your stay with us and that both the location and our team contributed to a comfortable and relaxing experience. We are also pleased that you appreciated the cleanliness of your room, the spaciousness, and the thoughtful touches like the glass cups. Sustainability is important to us, and it’s fantastic to know that you valued our efforts in this regard. Your kind words truly mean a lot to us, and we are grateful for your high ratings across all areas of your stay. It was a pleasure having you and your family with us, and we look forward to welcoming you again in the future. Thank you once again for choosing our hotel, and we hope to have the pleasure of hosting you again soon! Warm regards, Joshua Guest Services Manager

Kia Ora, Thank you so much for your kind words! We're thrilled to hear that you had such a comfortable and convenient stay with us. It’s wonderful that you enjoyed the view of the cathedral and the proximity to the lively shopping district. We hope to welcome you back again soon for another memorable experience! Warm regards, Joshua Guest Services Manager

Kia Ora, Thank you for your kind review! We're delighted to hear that you enjoyed our convenient location and appreciated being able to use the family room after checkout. We always strive to provide a comfortable and accommodating experience for our guests, and we're glad we could meet your expectations. We hope to welcome you back soon! Warm regards, Joshua Guest Services Manager

Kia Ora, Thank you so much for your kind review! We’re so happy to hear that you enjoyed our great location and that our team’s polite service and thorough room cleaning made a positive impression. Your feedback means a lot to us, and we truly appreciate you taking the time to share your experience. We hope to welcome you back soon for another wonderful stay! Kind regards, Joshua Guest Services Manager

Kia Ora, Thank you so much for your thoughtful review! We're absolutely delighted to hear that you enjoyed your stay with us. It's wonderful to know that you appreciated the cleanliness of the room and the beautiful view of the cathedral right outside. We're also glad you had a great experience in our restaurant, and that you found the food both delicious and reasonably priced. We always aim to provide a pleasant dining experience for our guests, so it’s fantastic to hear that we succeeded in that. It’s also great to know that our friendly team made a positive impact on your stay. We truly believe that the people make the place, and we're thrilled that you felt welcomed by our staff. We appreciate your feedback about the amenities and are grateful for your understanding. Our focus is always on providing a quality experience, and we’re happy that our company values resonated with you. We truly hope to welcome you back for another enjoyable stay in the future! Thank you again for taking the time to share your experience. Best regards, Joshua Guest Services Manager

Kia Ora Misaki, Thank you so much for sharing your wonderful feedback! We are thrilled to hear that you enjoyed our convenient location, which made it easy for you to explore the area while having the comfort of returning to the hotel whenever you needed. It's great to know that the cleanliness of the room and overall comfort contributed to your positive experience. We always strive to provide our guests with the best possible experience, and your feedback helps us ensure we’re meeting those expectations. We hope to welcome you back soon and offer you another memorable stay. If there is anything else we can do to make your next visit even better, please don’t hesitate to let us know. Best regards, Joshua Guest Services Manager