ibis Будапешт Площадь Героев 3 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.2/5 Отзывов: 543

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Описание

Особенности отеля

  • Total 139 guestrooms, including 24 sweet rooms

  • Bar open 24 hours.

  • Next to the Heroes Square, and few minutes from the city center

  • Accommodate your car, motorcycle or bike in front of the main entrance or in the garage.

  • Nestle yourself for big city events like: Sziget, Hungaroring, Marathons, Papp L. Sportarena.

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Расположение отеля

ibis Будапешт Площадь Героев

Dozsa Gyorgy ut 106, NTAK: SZ19000372, szálloda
1068 БУДАПЕШТ
Венгрия

GPS:47.515974, 19.075011

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При отеле
  • Доступ на инвалидном кресле
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Курение на территории отеля запрещено

BAR

Бар: приятное место, где можно назначить встречу в любое время дня.

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Рейтинг ALL  4.2/5  Отзывов: 543

Рейтинг TripAdvisor  4.0/5  Отзывов: 1 063

Great location, staff and overall hotel!

Примечание: Tripadvisor 4.0/5

Celyn W Реальные отзывы TripAdvisor

This was a great place to stay if you’re travelling to Budapest! On arrival, we were able to check in early and check in was easy and quick! Beds were very big and comfy. Room was clean and staff were accommodating. Breakfast was a typical continental, we did have to get creative to make a hearty breakfast. The area was near to bus stops and underground lines which made it easy to travel around Budapest during our visit. Plenty of storage space for clothing and cases also. Overall a great hotel to stay in whilst exploring Budapest with plenty to do around the area if you don’t want to travel out far from the hotel.

Dear Celyn, Thank you for your positive words regarding the nearby area, th transportation, breakfast and the service. We are always on the line to make a pleasant stay for our guest. Greetings, Ibis Budapest Heroes Square

Worst experience with this hotel and no values for All Accor members.

Примечание: Tripadvisor 1.0/5

MillerCasablanca Реальные отзывы TripAdvisor

Disappointing Stay at ibis Budapest Heroes Square Our recent stay at ibis Budapest Heroes Square was quite disappointing and far from the standards we expected. Here are some of the key issues we faced: • Unprofessional Staff: The staff were unprofessional throughout our stay. The reception staff never smiled and were not welcoming. • False Advertising: There is an advert on the wall claiming that if there are any issues during your stay, the "smile team" will fix them within 15 minutes. This is simply not true. • Kettle Issue: The kettle in our room was not working. I had to go downstairs to request a new one and waited for nearly 20 minutes. Then, I had to go back to my room and bring down the broken kettle myself. • Room Cleanliness: The room was never cleaned properly. Dirty coffee cups remained in the room for days despite my complaints. On the fifth day, I left all the dirty cups (8 in total) and other items on top of my bed, hoping they would be taken away. They were finally removed, but no new cups or replenished tea and coffee were provided. • Soap Refill Delay: The soap in the shower was empty for six days before it was refilled. Although I had my own toiletries, this is the lowest standard I have ever seen within All Accor hotels. • Non-functional Amenities: The phone in the room did not work, and neither did the remote control for the TV. We eventually gave up trying to get these issues fixed and focused on enjoying our holiday despite the poor service. • Breakfast Quality: Breakfast was acceptable but had limited options. Sometimes, the food seemed recycled rather than fresh. • Language Barrier: The staff’s English proficiency was poor, and we often had to repeat our questions for them to understand. • Poor Treatment of Loyal Members: As an All Accor Gold Member, I expected better service. This was one of the worst experiences I’ve had with such awful service, and I didn’t feel valued as a member. We did ask for a late check out 4 days prior to our departure, as it was available and as a Gold member I could request it, free of charge. I was told first that I needed to be charged for this. The reception team didn't even know what the different memberships entitles too. Then, they say that it was fine and that they were going to action it on the system. However, they didn't and although I re check with them, still no action on the system was done and eventually on the last day I was being called to leave the room, after which I really complaint and finally the let us check-out later. • No Follow-up for Feedback: I usually receive an email from the hotel to leave a review on the All Accor website. However, I never received this, which makes me think they avoided sending it to prevent negative feedback. We definitely won’t be staying at this hotel in the future. We hope our next stay in Prague will be a better experience with our All Accor booking. We do not recommend staying at ibis Heroes Square. Find another option.

Dear Mr. Casablanca, Thank you for sharing your detailed feedback regarding your recent stay at ibis Budapest Heroes Square. We sincerely apologize for the disappointing experience you encountered during your time with us. We regret to hear about the issues you faced, particularly with the unprofessionalism of our staff. Rest assured, your concerns are being taken seriously and will be addressed with the relevant teams to prevent such occurrences in the future. We deeply value your loyalty as an All Accor Gold Member, and we apologize for not meeting your expectations in this regard. We appreciate your feedback as it helps us improve our services. We understand your decision not to return, but we hope to have the opportunity to regain your trust in the future. Should you reconsider, please do not hesitate to reach out to us directly. Warm regards, Roland Viglási General Manager ibis Budapest Heroes Square

good location

Примечание: Tripadvisor 3.0/5

Deeno50 Реальные отзывы TripAdvisor

Here goes... Situated in a fab place easy to get around from there, and if not walking, the tram stops outside or download BOLT as there are hundreds around. City Park, heroes square and the zoo are all within 15 mins walk. The hotel generally has what you need, but it's basic. We had room 425, windows face the side of the building. It was warm, with windows open the traffic on the road is very noisey from before 8am! Only found 2 English TV channels. Hot shower, hairdryer is on the wall and unless you have short hair isn't that effective, not great for styling. There is x1 container (2 in bathroom) for shampoo/soap/shower gel. Younger reception team are welcoming but we found older staff less interested in visitors. We didn't enjoy Breakfast. Biggest disappointment for us was no fridge and/or tea/coffee making facilities. It was expected that you'd buy from the hotel, it was inconvenient, expensive and little variety! There is a supermarket 2 mins walk away, but again no where to store or keep cold any purchases. They're is a luggage store for your return home bags, a car park if you're driving.

Dear DEENO, Thank you for sharing your feedback with us. We are delighted to hear that you appreciated our hotel's convenient location near City Park, heroes square, and the zoo. We take note of your comments regarding the room amenities and the noise from the road. Your feedback is valuable to us, and we will address these concerns internally. We regret that the breakfast and the lack of a fridge or tea/coffee making facilities did not meet your expectations. It's our standard to provide a comfortable stay for our guests, and we apologize for any inconvenience caused. Please know that your comments will be taken into consideration for future improvements. We appreciate your kind words about our reception team and the services provided. Should your travels bring you back to Budapest, we would be grateful for the opportunity to host you again and offer you an improved experience. Best regards, ibis Budapest Heroes Square

Was just ok stay.

Примечание: Tripadvisor 3.0/5

Velvon A Couples - Реальные отзывы TripAdvisor

Welcoming and friendly reception staff. Room is decent sized but no amenities. Comfortable bed and clean linen. Bathroom good size (not too small), cleanliness was ok - found a pill in the bathroom from previous guest. Position of WC is in the corner so can be challenging for a tall person. Shower pressure is bad. Locking bathroom door is an another mission.

Dear Velvon, Thank you for your feedback. We appreciate your kind words about our reception staff and the room size. We apologize for the oversight in cleanliness and the issues you faced with the bathroom amenities and shower pressure. Your concerns will be shared with the relevant teams for improvement. We hope to welcome you back to show you the positive changes. Best regards, ibis Budapest Heroes Square.

Rude reception staff.

Примечание: Tripadvisor 1.0/5

isabelgunn Реальные отзывы TripAdvisor

Very rude unhelpful reception staff. Paperwork said 2pm check in. Receptionist abruptly said it was wrong. She never checked to see if room was ready. Never mind, could we buy a coffee til 3pm. Answer no. Because she’d hurt her wrist & couldn’t make it! I kid you not. The reception staff seemed to have no knowledge of the city they lived in. Couldn’t help with taxis etc. very dismissive. There were other instances similar to this & we weren’t the only guests to find this. The reception & bar staff seemed only interested in sitting at a table & chatting. God forbid they actually had to get up & attend to a guest. In the four nights I stayed I never saw any supervision or management of reception staff, which could be the problem? Continental breakfast ample & staff in breakfast room helpful & pleasant. Room basic but clean. I doubt this hotel will be open long. Any management reading this?

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