宜必思巴塞尔班霍夫酒店 2.5 星

客户意见评级 (ALL 评级) 4.6/5 1,605 评论

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宜必思巴塞尔班霍夫酒店 - Image 1
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Margarethenstrasse 33-35, 4053 巴塞尔, 瑞士

描述

酒店其他优惠

  • 您可免费使用整个巴塞尔市的公共交通

  • 步行 3 分钟即可到达火车站，乘坐公交车 20 分钟即可抵达机场

  • 乘坐有轨电车 16 路和 2 路可前往老城和展览中心，两个车站都在酒店外面

  • 免费无线网络覆盖整个酒店

我们的客房

酒店位置

宜必思巴塞尔班霍夫酒店

Margarethenstrasse 33-35
4053 巴塞尔
瑞士

GPS:47.546829, 7.584274

电话
传真 +41 61 201 07 17

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 欢迎宠物
  • 轮椅可通行
  • 无限网络
  • 早餐
  • 酒吧
  • 100% 无烟酒店
  • 客房服务

BAR

在酒吧尽情放松：宜必思酒吧全天候开放，是您约见朋友、放松身心的绝佳场所。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.6/5  1,605 评论

TripAdvisor 评级  4.0/5  1,133 评论

卓越奖 2024

No communication

Tripadvisor 评级 1.0/5

DanOrlando1 Friends getaway - 经 TripAdvisor 认证的评论

Booked the hotel a while ago, unfortunately our flights were changed by the airline which left us unable to use the booking. Contacted the hotel and was met with no response at all. I understand rates are non refundable but the to be completely ignored is very disappointing and has put me off using the Accor brand in the future.

Dear Dan, We sincerely apologize for the lack of communication and the inconvenience caused by the situation with your booking. We understand your frustration and regret any disappointment experienced. Rest assured that we will address this issue internally to prevent such occurrences in the future. Thank you for bringing this to our attention. We hope to have the opportunity to welcome you back and provide a better experience. Best regards, ibis Basel Bahnhof

Clean and quiet close to Basel SBB with free public transport tickets provided

Tripadvisor 评级 5.0/5

MrsBa13 经 TripAdvisor 认证的评论

Stayed here for a night in June as a connection stopover before getting the ICE train to Germany.  The hotel is in a fantastic location for Basel SBB central station, being a five minute walk to and from there.  The hotel additionally provides an unlimited public transport ticket to get you around the city for free for the duration of your stay (as a one night stay we had a 48 hour ticket for each of us), which was absolutely fantastic and enabled us to see a lot more of the city than we probably would have as public transportation can be very pricey in Basel.  Whilst the room was slightly dated (this is a budget hotel after all!), it was meticulously clean and quiet which as a connection hotel for us was very important to get a good nights rest in after a long day travelling, and another ahead of us.  The staff were very friendly and extremely helpful and spoke several languages to help guests with their queries seamlessly.  We opted into the breakfast as we had an early connection to make and this was plentiful, fresh and of good quality.  There was a staff member constantly checking food to ensure it was replenished. There are additionally many cafes in the close vicinity and at the station if you have more time however.  Would absolutely recommend for a quick, clean and quiet stopover.

Dear MrsBa13, Thank you for choosing to stay at ibis Basel Bahnhof and for taking the time to share your experience. We are delighted to hear that you found our hotel clean, quiet, and conveniently located near Basel SBB. It is wonderful to know that you appreciated the complimentary public transport tickets provided, allowing you to explore the city easily. We are glad that you enjoyed the breakfast and the service provided by our friendly and multilingual staff. Your feedback on the room is duly noted, and we will strive to make improvements where possible. We truly value your recommendation and hope to welcome you back for another quick, clean, and quiet stopover in the future. Warm regards, ibis Basel Bahnhof

Clean, tidy, helpful.

Tripadvisor 评级 4.0/5

Kevin D 经 TripAdvisor 认证的评论

Nice clean and tidy hotel. Basic as you should expect from Ibis. But nothing to complain about. Very friendly and helpful staff. Everyone spoke English which helped me as I am ashamed my German is very poor. Also good location. Near to the railway station and with two tram stops right outside.

Dear Kevin, Thank you for sharing your feedback with us. We are delighted to hear that you found our hotel clean, tidy, and our staff helpful. We take pride in offering a comfortable stay in a convenient location. It's great to know that our team's friendliness and English-speaking skills enhanced your experience. We look forward to welcoming you back in the future. Warm regards, ibis Basel Bahnhof

Just a "Meh..." hotel

Tripadvisor 评级 3.0/5

Clear_Brook_Rae 经 TripAdvisor 认证的评论

I was prompted to write this review because I honestly didn't think this hotel deserved high ratings other than its location was central and within walking distance to train station and bus stops. I was attending a conference and there was a direct bus there from here. The service at the front office was dubious and was told that I needed to come down to check my wifi password everyday as it changed daily... what the...?! Of course this was just a snide remark and you wondered what kind of intention this person had especially from a personnel in hospitality? The only time she smiled nicely was asking you to purchase their buffet breakfast which l declined. The additional stars I gave was the dailly tidy and clean room service and the nice young receptionist who kindly directed me the way to my next destination. The hotel was not cheap and I found out that there were better and cheaper ones around too.

Dear Clear_Brook_Rae, We appreciate you taking the time to provide us with your feedback. We are sorry to hear about your less than satisfactory experience during your stay at our hotel. It is disappointing to learn about the issues you encountered with our front office service and the inconvenience regarding the daily wifi password change. Please accept our apologies for any inconvenience caused. Your comments are valuable to us, and we will address these concerns internally. We are glad to hear that you found our room service and one of our receptionists helpful. We strive to provide a comfortable stay for all our guests, and we regret that we did not meet your expectations. We will take your feedback into consideration to improve our services. Thank you for choosing ibis Basel Bahnhof. Warm regards, ibis Basel Bahnhof

Watch out there’s a thief about

Tripadvisor 评级 1.0/5

Mike N Solo travel - 经 TripAdvisor 认证的评论

Watch out there's a thief about Jun 2024 Be very carful in this hotel arrived late on wed had 180euro and £120 in my wallet ordered a pizza. From the night porter and payed in cash when I woke had a quick breakfast very poor quality and left walked 500 yards to train station to get my train to Frankfurt within 5 mins of me getting on train I went to buffet car to get a coffee opened my wallet to find all my cash honest could only of happed in the hotel on my return from Frankfurt 24 hour later I went to hotel to speak to manager and he couldn't even be bothered to come out and talk to me didn't want to know I think if I was the manager I would want to to know if one of my staff was a thief' the only time my wallet was out of my sight was when I was asleep scary to think I hat someone came in my room and robbed me appalled Ibis Basel Bahnhof Hotel Written 20/06/24 1 1 traveller found thie holofuL + Explore Search Plan Review Account

Dear Mr N, Thank you for sharing your experience. We deeply regret the unfortunate incident you described during your stay at Ibis Basel Bahnhof Hotel. The safety and satisfaction of our guests are our top priorities, and we take such matters very seriously. We understand your concern, but we would like to emphasize that it's dangerous and unfair to accuse the staff without any concrete evidence. Our hotel has been operating for 15 years, and we have never encountered such an incident. We assure you that we do not steal from our guests. In fact, any items left behind by guests are kept for six months before being disposed of. It is also impossible for someone to enter your room during the night. Our cleaning service is only conducted once the guest has departed. You must also consider the possibility that you may have lost your money on the way to the train station or at the station itself. It appears that you have chosen the easiest solution by accusing the hotel staff without any proof. Additionally, we must clarify that it is not true the manager refused to meet with you. I was absent on the day of your return, which is why I was unable to speak with you at that time. Best regards Ismail Elouazzani - General Manager

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其他网络用户评价我们的酒店

  • 1,224 评论 9.7/10 位置
  • 1,078 评论 6.7/10 房间
  • 1,165 评论 9.4/10 服务
  • 32 评论 9.1/10 上网
  • 510 评论 8.1/10 早餐
  • 431 评论 8.2/10 清洁度

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价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。