欧洲巴塞尔铂尔曼酒店 4 星

客户意见评级 (ALL 评级) 4.7/5 1,305 评论

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欧洲巴塞尔铂尔曼酒店 - Image 1
欧洲巴塞尔铂尔曼酒店 - Image 2
欧洲巴塞尔铂尔曼酒店 - Image 3
欧洲巴塞尔铂尔曼酒店 - Image 4
Clarastrasse 43, 4058 巴塞尔, 瑞士

描述

酒店其他优惠

  • 141 间典雅客房，配备免费无线网络、可欣赏花园景观的健身房、车库

  • “Bistro Europe”含酒吧，供应各色当地和全球美食

  • 位于市中心，步行可达莱茵河、老城和巴塞尔展览中心

  • 免费提供 BaselCard 卡，可免费乘坐公共交通工具并可享受其他优惠

  • 7 间现代化的会议室，拥有自然采光和顶尖设备

我们的客房

酒店位置

欧洲巴塞尔铂尔曼酒店

Clarastrasse 43
4058 巴塞尔
瑞士

GPS:47.563069, 7.59784

电话

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 欢迎宠物
  • 餐厅
  • 轮椅可通行
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

BISTRO EUROPE

铂尔曼酒店是与朋友相交的好地方。酒店的"Bistro Europe"就是绝佳证明，在那里您可以与朋友共同享用轻松的午餐或是晚餐，品尝当地和全球特色佳肴。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.7/5  1,305 评论

TripAdvisor 评级  4.5/5  1,163 评论

Free Tram ~ Walkable area ~ Excellent Hotel

Tripadvisor 评级 4.0/5

Robyn A 经 TripAdvisor 认证的评论

We stay here for 3 nights in room 617 after disembarking a cruise. Room was large and very nice decor. Breakfast was included and many options available. I had an omelet cooked each morning as well Tram stop located outside hotel which is free for tourists and took us to the Christmas Markets which was the purpose of our stay. Supermarket also located very close to hotel which also had a pharmacy. Very walkable area. My only complaint was we disembarked our cruise a 9:30 on a Sunday morning. Check-in was not until 3:00pm. It was a wet day, no shops are open in Switzerland on a Sunday and Markets didn't open until 11:00. We spent most of our day in the foyer of the hotel waiting for our room to be ready. Room still wasn't ready at 3:30pm As this was a preferred hotel of Scenic/Emerald Cruises we thought we would have priority to access our room early. We spoke to management and although they were apologetic and offered a bottle of wine it still was upsetting. In hindsight If I had known better I would have booked the night before as well so we could have accessed our room as soon as we arrived, however at $570AUD per night this would be a large extra cost. We stay here again for the tram and central location.

Efficient, well located

Tripadvisor 评级 4.0/5

Sheenite 经 TripAdvisor 认证的评论

Well, it’s Swiss. That means well designed, ultra efficient and ultra clean. Nice modern rooms with a very efficient shower. Bar food limited but decent (I believe there is a restaurant with a wider choice as well). Two niggles- street side rooms may have quite a lot of tram noise so if that disturbs you try and find a room away from that side. The upside of course is that you are extremely well connected in terms of transport. And it was great they had a socket board with U.K. plus but because of the wooden flap on it actually quite difficult to get the plug in. Otherwise, all good.

Dear Sheenite, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Fraser Currie Front Office Manager

I would not recommend.

Tripadvisor 评级 2.0/5

Stacy_900 经 TripAdvisor 认证的评论

The hotel is nice enough..nice decor, bed was comfy and friendly staff. However the hotel outlines that they do not have a ‘traditional air con system’. This means they set the temperature and you can only adjust slightly. However we found by changing the thermostat it made no difference at all as no air came out of the vents. This meant the room was constantly warm and stuffy with no ventilation. To sort this we had to leave the window open all night. As we were on the street side there is trams running most of the time and also some pubs/nightclub beside the hotel to add to the noise. Then in the early morning you had the joy of listening to delivery vans and road sweepers. Also to note, after we booked we read similar reviews and we contacted the hotel to ask for a quiet room…so don’t rely on their good well as it never worked for us. Don’t waste your money like we did and book somewhere else!

Dear Stacy_900, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. Traditional Air Conditioning is highly restricted, by law, in Switzerland due to it massive negative environmental impact. Therefore we have a version that does not impact the environment. With this system there is no blowing air, like with the traditional loud and unhealthy versions. Therefore you do not feel wind when it is cooling down. The downside is that it takes longer to cool the room down. There is ventilation in every room. The vent in the room is the ventilation and not the "A/C" and it constantly circulates fresh air. All our windows are soundproofed to the highest level possible, so what we recommend to people when they come to speak to us is to leave their key in the holder when they go out (with the windows closed) then the room will cool down whilst the are out and they no longer need to open the windows. Unfortunately, like with every city hotel worldwide, there will always be city noises. I can fully understand it being too loud if you have the window open though. We do everything possible to grant all requests for each and every guest. However, it is not always possible and I regret that this was the case when you were staying with us. That being said, we have made a note of this on your account with the company in an attempt to be able to grant you your request next time. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Your Pullman Basel Europe Team

Decent Rooms, but Tech and Gym Need Work

Tripadvisor 评级 3.0/5

TriGuy1 经 TripAdvisor 认证的评论

The Pullman is a nice hotel with friendly staff and comfortable rooms, and the beef filet on the dinner menu is excellent. Still, there are a couple of areas where it could improve compared with other Basel hotels in the same price range. First, the in-room TVs. For a modern 4-star hotel, it’s surprising that they still don’t support streaming from mobile devices. What’s more frustrating is that the TV menus offer the option to connect devices, but the feature doesn’t work—something staff confirmed again during this stay. I raised this issue back in early summer 2024, so it’s disappointing to see no progress more than a year later. Second, the gym setup. While the selection of weights is good, there’s only one bench despite there being plenty of space for another. Most comparable hotels in Basel offer at least two benches, and adding one would make a noticeable difference. These are relatively small improvements, but they would significantly elevate the overall guest experience.

Dear TriGuy1, Thank you for taking the time to share your feedback. We have the upgrade of the TV system planned, but unfortunately it takes time. I have passed on your feedback about the gym. Thank you for that. We hope to welcome you back to our hotel very soon! Sincerely, Fraser Currie Front Office Manager

客户意见评级 4.0/5

Yuan Y. 商务住宿 - 所有已确认评论

希望酒店早餐的品种丰富一些

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Fraser Currie Front Office Manager

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其他网络用户评价我们的酒店

  • 652 评论 9.3/10 位置
  • 809 评论 8.6/10 房间
  • 756 评论 9.3/10 服务
  • 10 评论 8.4/10 上网
  • 444 评论 7.7/10 舒适度
  • 417 评论 8.9/10 早餐
  • 285 评论 8.9/10 清洁度
  • 19 评论 9.7/10 酒吧和饮品

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