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欧洲巴塞尔铂尔曼酒店 4 星

客户意见评级 4.6/5 5,711 评论

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欧洲巴塞尔铂尔曼酒店
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酒店其他优惠

  • 141 间典雅客房,配备免费无线网络、可欣赏花园景观的健身房、车库

  • “Bistro Europe”含酒吧,供应各色当地和全球美食

  • 位于市中心,步行可达莱茵河、老城和巴塞尔展览中心

  • 免费提供 BaselCard 卡,可免费乘坐公共交通工具并可享受其他优惠

  • 7 间现代化的会议室,拥有自然采光和顶尖设备

酒店位置

欧洲巴塞尔铂尔曼酒店

Clarastrasse 43
4058 巴塞尔
瑞士

电话: +41616908080

传真: (+41)61/6908880

从 15h00 办理登记入住手续

从 12h00 办理退房手续

  • BASEL TRAM :  1;2;6;14;15;21 Messeplatz

  • 乘飞机

    BASEL MULHOUSE EUROAIRPORT 达到 9.5公里 / 5.9 英里

  • 乘飞机

    ZURICH AIRPORT 达到 80公里 / 49.71 英里

  • 乘火车

    DB BAD BAHNHOF 达到 0.5公里 / 0.31 英里

  • 乘火车

    SBB CFF 达到 1.5公里 / 0.93 英里

GPS :47.563069, 7.59784

酒店服务

BISTRO EUROPE

铂尔曼酒店是与朋友相交的好地方。酒店的"Bistro Europe"就是绝佳证明,在那里您可以与朋友共同享用轻松的午餐或是晚餐,品尝当地和全球特色佳肴。

酒店及周边服务

办理登记入住手续 - 从 办理退房手续

概要

  • 停车
  • 餐厅
  • 可供轮椅出入的酒店
  • 空调
  • 无限网络
  • 早餐
  • 酒吧
  • 会议室
餐饮服务
  • 1 餐厅
  • 0 酒吧
  • 早餐
    • 自助餐 额外收费
  • 客房服务
    • 冷餐
    • 热菜
会议/活动
  • 7 会议室
无障碍环境
  • 可供轮椅出入的酒店
酒店服务和设施
  • 酒店信息
    • 141 间客房
    • 4 间残疾人士客房
    • 0 间家庭客房
    • 8 间相通客房
    • 141 间禁烟客房
    • 6 多个楼层
  • 酒店使用的语言
    • 意大利语
    • 法语
    • 英语
    • 德语
  • 洗衣/代客泊车服务
    • 干洗/熨衣
  • 无限网络
    • 公共区域提供无线网络
    • 高速无线网络
    • 酒店提供无线网络
    • 高速网络
  • 空调
    • 空调
  • 针对行动不便人士提供的设施
  • 100% 无烟酒店
  • 入住/退房设施
    • 快捷退房
    • 快捷入住
  • 行李寄存
    • 行李寄存
  • 礼宾服务
    • 礼宾服务
  • 提供办公桌设施
    • 桌面插头和转换插座
    • 擦鞋机
  • 熨斗
    • 接待处提供熨斗
  • 货币兑换
    • 货币兑换
入住酒店
  • 欧洲 CO-OP 额外收费
    • 酒店内
    • 100 多个停车位
    • 公共

我们的客房

我们的客房面朝花园或城市,配备高品质的床、私人浴室、迷你酒吧、免费无线网络和 LED 电视,帮助您有效放松。客房配备双人床、大床或特大床。

您的会议和活动

我们的会议室

  • 会议室数量:10

  • 最大面积:335 平方米

  • 最大容量:250 个人

  • 最大宴会容量:260 个人

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欧洲巴塞尔铂尔曼酒店 的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级 4.6/5

5,711 评论

TripAdvisor 评级 4.5/5

1,086 评论

2021 TripAdvisor 卓越认证
卓越奖 2021

Excellent hotel

Tripadvisor 评级 5.0/5

ennisobrien 20/08/2021 经 TripAdvisor 认证的评论

Excellent breakfast, friendly and helpful staff and comfortable room. Parking is a bonus but is expensive. There is a tram stop just outside and a Basel card is included. This gives free public transport and 50% off most museums.

Dear ennisobrien, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Your team of the hotel Pullman Basel Europe

Not suitable to stay during summer

Tripadvisor 评级 2.0/5

trajderkar 19/08/2021 经 TripAdvisor 认证的评论

Was a very bad experience during our stay in Aug. We were awake while night since it was very warm inside the room. It was summer and the temperature outside was 30 degree plus and the AC was not working. According to Hotel Management, they cannot do anything as the setting is to maintain 2 degree less than outside temperature. This is ridiculous. I am a Gold Accor member and I do not find anything special treatment as well which I normally get in other Accor hotel. I was upgraded but the room was warm.

City Break

Tripadvisor 评级 5.0/5

266volker Couples - 08/08/2021 经 TripAdvisor 认证的评论

nice, well equipped balcony room (not too big though, no coffee maker) decent breakfast but not fully on expected level for Pullman hotel good location (Tram free with Basel card or walking) spacious in-house parking friendly staff

Lieber 266volker, Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen, Ihr Team des Hotel Pullman Basel Europe

Perfect

Tripadvisor 评级 5.0/5

grafu 08/02/2021 经 TripAdvisor 认证的评论

It's the first time I stayed in this hotel. Everything was perfect, the location, its really near the center. Easy access by local transportation. Also easy access by car. The personnel was kind and professional. The room cleaned. The bed comfortable

Dear Grafu, We very much appreciate your comments regarding your stay at the Pullman Basel Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tobias Giessler Front Office Manager Hotel Pullman Basel Europe

Really nice hotel in the Hart of Basel!

Tripadvisor 评级 5.0/5

ibelenkov Business - 21/08/2020 经 TripAdvisor 认证的评论

It was very pleasant stay again with this very good hotel. Everything is very good organized and managed in this hotel, you start to fill it already upon arrival at the reception desk, because all the staff are very friendly and gentle (This time my special thanks for the Mr. TOBIAS GIESSLER, he was very pleasant). The breakfast was very good and delicious, all staff was very gentle as well. Location of the Hotel is great also, because its just 5 minutes walk to city center. I also used the gym with pleasure in the morning with my daughter. Thank you very much for this pleasant stay, I hope to stay soon with you!

Dear ibelenkov, Thank you for choosing to stay at Pullman Basel Europe and for taking the time to share your experience with us. I am very glad to know that we are always exceeding your expectations, and that Tobias, our Front Office Manager, made your stay truly memorable. I will make sure to share your comments with him, and I know he will be delighted to hear them. Thank you again for sharing your feedback, and we look forward to welcoming you back soon for another wonderful experience. Kind regards, Nicolas Rimelin Hotel Manager

Modern hotel one of the best in Basel but room was too hot in winter

Tripadvisor 评级 4.0/5

gavin m Business - 12/01/2020 经 TripAdvisor 认证的评论

Modern & comfortable hotel the only small detraction is that the room was so hot it was difficult to sleep. By the 2nd night I had progressively adjusted the heating controls to minimum which made it better. As I stayed in January it seems the heating in the hotel was turned up too high.

Dear gavin m Thank you for your great rating and your feedback. I'm really sorry to read that you room were to warm during your stay. It would helps me to clarify if you could let me know in which room you stayed. Feel free to write me: patricia.randazzo@balehotels.ch Best regards Patricia Randazzo Front Office Manager

Relaxed, friendly and well equipped

Tripadvisor 评级 5.0/5

EnglandNorth Couples - 05/01/2020 经 TripAdvisor 认证的评论

Great place, welcoming check-in, spotlessly clean room, nespresso coffee machine, free water. Helpful reception staff. Good location next to tram stop. Free transport on trams and buses with complimentary Basel card.

Dear EnglandNorth, wow... Thank you on behalf of the entire PULLMAN Basel Europe Team for your terrific rating and such nice feedback. I will not miss to share it with the entire team. We all hope to welcome you again for your next stay at Basel. Regards Patricia Randazzo Front Office Manager

great spot

Tripadvisor 评级 5.0/5

nickjH2780LR Family - 04/01/2020 经 TripAdvisor 认证的评论

Great hotel - friendly efficient actually really would have liked to eat there but as always you think to yourself got to go out such a great spot - walk in 10 mins - tram you are there I would stay here again in a heat beat

Dear nickjH2780LR, wow... What a fantastic rating and feedback. I'm really pleased to read that you enjoyed it so much with us and hope to welcome you again. Best regards Patricia Randazzo Front Office Manager

Beautiful stay in Christmas

Tripadvisor 评级 5.0/5

elecorp90 Family - 29/12/2019 经 TripAdvisor 认证的评论

We had a great time at this hotel, our requests were done before our arrival. Our baby puked at night and the baby cot was changed within 10 min. We had everything we hoped for. The room is confortable with enough space.

Dear elecorp90 wow.. Thank you so much for your amazing rating and such nice feedback. We are all pleased that you had such a lovely stay with us. I will not miss to share your great comment with the entire team and we do look Forward to welcome you again with us for your next visit at Basel. Best regards Patricia Randazzo Front Office Manager

First stay at an Accor Hotel

Tripadvisor 评级 5.0/5

556arleene Business - 16/09/2019 经 TripAdvisor 认证的评论

This particular hotel was clean and the staff was exceptional. The room was very small and had minimal space if your the type person who likes to "unpack". The location of the hotel was convenient. There's a grocery store right next to the hotel and the bus stops right in front of the hotel. The bus is the only way to travel inside the city.

Dear 556arleene, wow... full score. I am very pleased to read that you have appreciated our location so much. I am also very pleased that the staff has remained so positive in memory. It will be my pleasure to share your great feedback with all colleagues. We very much hope to be able to welcome you to your next visit to Basel. Best regards Patricia Randazzo Front Office Manager

挺干净的

客户意见评级 3.5/5

Dimay 情侣住宿 - 14/08/2019 所有已确认评论

挺干净的,

亲爱的迪米, 感谢您对我们酒店的精彩评论!我们十分高兴听到您在我们酒店过得愉快,并十分期待您的再次光临。 祝好, Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

Overpriced

Tripadvisor 评级 3.0/5

Q31Sugar Couples - 23/03/2019 经 TripAdvisor 认证的评论

We booked 3 nights via the Accor reward scheme, of which we are members. A total price for 3 nights was quoted and we booked the B&B no refund deal as it seemed the best value. Only after booking was the price broken down and we realised that the second night was twice as expensive as the first night and the third night 3 times as expensive as the first night. We subsequent found out this was a price hike due to a trade show in the exhibition centre. We also thought parking was very expensive at 24 CHF per night. It seemed very much a business traveller style of hotel.

Dear Q31Sugar Thank you for visiting us and taking the time to give us your feedback. In fact, Baselworld took place during your stay. This is the biggest jewellery and watch fair. Unfortunately I can't take a closer look at your booking as I can't assign you by nickname. The price differences described by you refer according to availability and demand. We have a dynamic pricing structure, hence the different rates per night. With 24CHF per night for our hotel guests, we are in relation to the prices for the parking in the midfield or in comparison even below the usual tariffs in closer surroundings. Thank you again for your visit and feedback. We would be pleased to welcome you again. Kind regards Patricia Randazzo Front Office Manager

Well located

Tripadvisor 评级 4.0/5

TREX100 Solo travel - 28/12/2018 经 TripAdvisor 认证的评论

Enjoyable stay, made to feel welcome at check in.Breakfast could be improved upon - quite limited.Decent, clean room.Service was generally good throughout.Convenient location for trams/connections.

Dear TREX100, Thank you for being our guest and your really good rating and feedback. I will be pleased to use your mentioned point regarding the breakfast for your next meeting for improving it. We would be happy to welcome you again for your next visit at Basel. Till then kind regards Patricia Randazzo Front Office Manager

Not the Pullman you may be used to

Tripadvisor 评级 1.0/5

Connector58506556442 Business - 04/11/2018 经 TripAdvisor 认证的评论

I've spent lots of time at the Pullman hotel in Redwood City, California - nice property. This place is very different. The bathroom smelled as if someone had an "accident" in there. The odor pervaded the room and it didn't help that the HVAC didn't work. I complained to the front desk about the HVAC and smell and nothing was done. The room was quite noisy because of a fair that went into the night at the Messeplatz. The envelope that contained my keycard had the room number scribbled illegibly. I had to go back to the lobby for it to be deciphered. The front desk booked me a taxi to the airport and told me it would be a metered rate between 40 and 50 CHF. It ended up being 65 CHF (no meter).

Dear Connector58506556442, Many thanks for your visit and the feedback on your stay. I'm sorry that it didn't meet your expectations. Unfortunately, I cannot call up your booking on the basis of the nickname in order to better understand the points raised. However, I would also be pleased to clarify this internally and would be grateful if you could tell me your room number and the date of your stay anew. Only in this way can I clarify and check the mentioned point with the smell in the room with our housekeeping and also the technician. I am sorry that you paid a different price than announced for the trip to the airport. But be assured that all taxis ordered by us are licensed taxis and also drive with a taxometer. The average price - with normal traffic - is as communicated between 40-50CHF. If this is higher, there will probably be delays in the traffic or a delay in the agreed pick-up time. Also here I can unfortunately not understand when the journey was in order to better understand and clarify it. If the ride was not with taxometer, I ask you to inform me also that I can announce it according to the central office since this is not permissible. Do not hesitate to contact me directly at: patricia.randazzo@balehotels.ch I still hope to welcome you as our guest again and to convince you of us and our product and service. Kind regards Patricia Randazzo Front Office Manager

好酒店

客户意见评级 4.5/5

走. 家庭住宿 - 12/09/2018 所有已确认评论

地点好酒店好服务好,进停车场的路难找。

尊敬的 Lan Q.: 感谢惠赐有关下榻 Pullman Basel Europe 的宝贵意见。听到您对我们工作的肯定,十分开心。 我会将您的意见与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验,我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

非常温馨

客户意见评级 5.0/5

H. M. 商务住宿 - 12/09/2018 所有已确认评论

酒店环境非常好,工作人员都很积极,很努力的在帮助我们,一进酒店就感到很温馨舒适,以后我会继续选择!非常感谢

尊敬的 M. H. M. 感谢惠赐有关下榻 Pullman Basel Europe 的宝贵意见。听到您对我们工作的肯定,十分开心。 我会将您的意见与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验,我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

Very bad service at reception

Tripadvisor 评级 1.0/5

R H Business - 19/08/2018 经 TripAdvisor 认证的评论

The hotel is situated close to the "Basler Messe" which is good. The people at the front desk seem not to like to do their work properly. Maybe it was just the women that attended us. The rooms were too hot and the air was sticky. I will never go back to that hotel. I am very disappointed with Accor group. They did not reply to my complain about the reception.

Dear R H Thank you for taking the time to tell us about your experiences at Pullman Basel Europe. I am sorry that your experience did not meet your expectations; please allow me to apologise sincerely. At Pullman, we strive to provide every customer with a first-class service experience, so your feedback is very important to us. In order to be able to assign your feedback better I would be very grateful if you would tell me again personally your impressions to the points mentioned. Do not hesitate to contact me directly. Nevertheless, I hope to be able to welcome you again as a guest to convince you of us and our service. Kind regards Patricia Randazzo Front Office Manager

Another excellent stay...

Tripadvisor 评级 5.0/5

Hussingtree Couples - 24/07/2018 经 TripAdvisor 认证的评论

Why? Because of the warm welcome, the spacious, very comfortable, spotlessly clean rooms with good bathrooms. The green credentials that are really followed (eg not changing the towels daily when you've indicated you're happy with that). The eco-friendly, quiet and effective air-conditioning in the room (it was in the 30s whilst we were there). The excellent breakfast and especially the staff, the reception and the breakfast staff (special mention to the French lady wearing the tricolore head piece after France's football victory). They are a credit to the hotel. We are already looking forward to our next stay!

Hello Hussingtree wow... thank you very much for your great evaluation. I am also pleased that you appreciate our ecological thinking and above all that we were able to convince you so positively with our staff. It will be a pleasure for me to share your great feedback with all colleagues and I am sure they will be very happy about it. I also look forward to welcome you again soon. Kind regards Patricia Randazzo Front Office Manager

欢迎饮料非常出色

客户意见评级 4.5/5

Suhongyu 朋友住宿 - 16/07/2018 所有已确认评论

酒吧的服务员热情,手艺出众。提升了酒店的品质

尊敬的 Suhongyu 感謝惠賜有關入住 Pullman Basel Europe 的寶貴意見。聽到您對我們工作的肯定,十分開心。 我會將您的意見與我們的團隊一起分享。一直以來,我們堅持不懈地提升服務質量,我相信您的反應,將給我們所有的員工帶來莫大的鼓舞。 再次感謝您與我們分享您的體驗,我們真誠地希望您的下一次光臨,會像前一次一樣愉快。 謹啟 Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

Shame about the breakfast coffee

Tripadvisor 评级 4.0/5

gazzasnowball Couples - 28/06/2018 经 TripAdvisor 认证的评论

Modern clean and very comfortable hotel. Close to the conference centre and a steady walk from the river and old town. Plenty of trams past the front door and from the main train station just round the corner. Only real issue was those silly coffee machines they have in the bistro/breakfast room instead of a proper waitress/table service you should expect in a hotel of this quality.

Hello gazzasnowball, Thank you for your stay and the time you have taken to give us feedback. I am pleased to read that you enjoyed your room and that you had a pleasant stay - except for the point about coffee in the breakfast room. I will be pleased to take your suggestion for improvement and pass it on to our executives and the F&B department. I hope to welcome you again as our guest for your next visit at Basel. Many greetings Patricia Randazzo Front Office Manager

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