欧洲巴塞尔铂尔曼酒店 4 星

客户意见评级 (ALL 评级) 4.7/5 1,280 评论

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欧洲巴塞尔铂尔曼酒店 - Image 1
欧洲巴塞尔铂尔曼酒店 - Image 2
欧洲巴塞尔铂尔曼酒店 - Image 3
欧洲巴塞尔铂尔曼酒店 - Image 4
Clarastrasse 43, 4058 巴塞尔, 瑞士

描述

酒店其他优惠

  • 141 间典雅客房，配备免费无线网络、可欣赏花园景观的健身房、车库

  • “Bistro Europe”含酒吧，供应各色当地和全球美食

  • 位于市中心，步行可达莱茵河、老城和巴塞尔展览中心

  • 免费提供 BaselCard 卡，可免费乘坐公共交通工具并可享受其他优惠

  • 7 间现代化的会议室，拥有自然采光和顶尖设备

我们的客房

酒店位置

欧洲巴塞尔铂尔曼酒店

Clarastrasse 43
4058 巴塞尔
瑞士

GPS:47.563069, 7.59784

电话

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 欢迎宠物
  • 餐厅
  • 轮椅可通行
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

BISTRO EUROPE

铂尔曼酒店是与朋友相交的好地方。酒店的"Bistro Europe"就是绝佳证明，在那里您可以与朋友共同享用轻松的午餐或是晚餐，品尝当地和全球特色佳肴。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.7/5  1,280 评论

TripAdvisor 评级  4.5/5  1,146 评论

卓越奖 2023

Most excellent hotel and staff!

Tripadvisor 评级 5.0/5

Trail59638873256 Friends getaway - 经 TripAdvisor 认证的评论

What a wonderful staff and service! Samuel at the front desk was so welcoming and friendly and helpful. He made sure to answer all of our questions and graciously provided such excellent and hospitable service. Alexander accommodated our room needs as we had a group of 6 travelers. We did need some adjustment on one room and he accommodated all of our needs with kindness and generosity. Such a pleasant gentleman. Sophia at the bistro was so adorable and friendly and made us feel like family. Sven at the front desk was also extremely helpful. Always smiling and seemed to genuinely want to give us the best of service. The rooms were clean and comfortable and the food at the Bistro was excellent. Don’t miss the breakfast buffet! It was a real highlight for us. Thank you to all of the wonderful staff who made our stay such a wonderful experience!

Nice - be sure to set your own alarm if you have an early morning flight.

Tripadvisor 评级 3.0/5

ShariLukens Friends getaway - 经 TripAdvisor 认证的评论

The hotel is located outside the hustle and bustle which made it nice and quiet but easily walkable to where we wanted to go. It has a nice lobby and the rooms were nice. Bed was comfortable. When checking in , we did request a 3am wake up call and a taxi for our trip to the airport. Neither were arranged. We called down in the morning at 3am to confirm our 4:45am taxi and were informed that one was not scheduled. Glad we were proactive.

Dear Shari Lukens, Thank you for taking the time to share your feedback regarding your recent stay at Pullman Basel Europe. We are pleased to hear that you found our location to be quiet and convenient, as well as enjoying our lobby and comfortable accommodations. However, we sincerely apologize for the oversight regarding your wake-up call and taxi arrangement. We strive to provide our guests with impeccable service, and it is disheartening to learn that we fell short in this instance. While our front desk team is always available to assist with such requests, it is important for guests to set their own alarms as a precaution, especially for early morning departures. We appreciate your proactive approach in contacting us at 3am, and we understand how crucial timely transportation can be for your travel plans. Your experience is invaluable in helping us improve our services. We will ensure that our team is reminded of the importance of confirming such requests thoroughly, so we can better serve our guests in the future. We hope to have the opportunity to welcome you back, where we aim to provide a flawless experience. Kind regards Paulina Sell Assistant Front Office Manager

Modern hotel with reasonable rates for a Swiss city

Tripadvisor 评级 4.0/5

MelS48 经 TripAdvisor 认证的评论

This is a very pleasant, modern and efficient hotel which is easily accessible by tram from either of Basel's railway stations. Our room (521) was clean and spacious with a bathroom which, unusually, had two entrances! Dinners in the hotel were so good that we ate there on all three nights of our visit. The summer bowl was one of the best salads we've ever had. On the basis of the room and the evening meals, this review would merit five stars. However, unlike some other reviewers, we weren't that impressed by the breakfasts; they only merit three stars. There were no fried eggs and the bacon was very greasy. Furthermore, the buffet needs to be arranged in a better way. The most 'popular' items - the bread, the solitary coffee machine, and the hot food - are all located in one corner of the room, which therefore tends to become quite crowded. A nice touch is that prosecco is provided for anyone who wants alcohol at that time of the day. We certainly hope to return to this hotel, but if we do we'll probably book an arrangement that doesn't include breakfast.

Dear Harsham, thank you for sharing your experience with us. We're glad to hear that you enjoyed our modern and efficient hotel, as well as the dinners during your visit. We appreciate your feedback regarding the breakfast experience. We'll take note of your comments about the buffet layout and the food options to see how we can improve. It's great to know that you are considering returning, and we hope to welcome you back soon. If you decide to come back, feel free to reach out if you need any assistance with your booking. kind regards Pullman Team

Disappointing Stay

Tripadvisor 评级 3.0/5

GIMD 家庭住宿 - 经 TripAdvisor 认证的评论

I am not sure if hotel star ratings are different in Europe compared to North America (I don’t think they are) but I cannot see how this can be considered a 4-star hotel. The rooms are ok with average amenities and bedding. The air conditioning is weak and does not keep the rooms at a comfortable temperature when it is warm outside. The hallways and elevators look better suited to an office building rather than a hotel. The service is mediocre. When I arrived, I expected to valet park my car but this is not an option. I was to self-park around the corner in an underground parked which is connected to the hotel. I asked if a bellman could help me with my many bags. The front desk attendant seemed surprised but did manage to find someone - I am not actually sure if he was a bellman or just a random employee then assigned to help me. The employees I interacted with seemed annoyed to have to speak to me (in English) and seemed sort of “fake-friendly” most of the time. The breakfast buffet is okay; room service is limited and not great but you can get Uber Eats from nearby restaurants. Overall, a disappointing stay, I would not stay here again.

Dear Victoria, Thank you for sharing your feedback with us. We're sorry to hear that your stay fell short of expectations. We take your comments seriously and will address the issues you've highlighted with our team. We apologize for any inconveniences you experienced with the room amenities, air conditioning, and service quality. Our aim is to provide a pleasant and comfortable stay for all our guests, and we regret that we did not meet this standard during your visit. We appreciate your feedback as it helps us improve our services. Should you reconsider staying with us in the future, we would love the opportunity to make it right for you. Kind regards Pullman Team

I would definitely stay here again, even if it’s just for the legendary breakfast experience alone!

Tripadvisor 评级 5.0/5

PatrickSCD Solo travel - 经 TripAdvisor 认证的评论

Amazing in all ways. I read the reviews about air conditioning in summer. It felt a bit hot and I was struggling with climate control. But then my colleague in Basel told me they did this for the environment. When I understood this, the stay experience is even more enhanced. Legendary breakfast! I would never imagine the breakfast or any food, as a matter of fact, to be good in Switzerland but I was wrong in all accounts! The hotel breakfast has an amazing selection of quality food. The room is clean and so comfortable. The house keeping team extremely efficient . I had a young man serving me at the Reception, even though he was polite, he was short with his words. I’d love a bit more info. Otherwise everyone made me feel welcomed and they are very helpful. I’ll come back

Dear Patrick We very much appreciate your heartwarming comments regarding your wonderful stay at the Pullman Basel Europe. It is always a pleasure to receive positive feedback. Especially if it is related to our team, because it shows our effort and motivation is greatly recognized. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant as the previous one. Sincerely, Alexander Dolderer Front Office Manager

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其他网络用户评价我们的酒店

  • 572 评论 9.3/10 位置
  • 756 评论 8.7/10 房间
  • 728 评论 9.4/10 服务
  • 13 评论 8.9/10 上网
  • 409 评论 7.9/10 舒适度
  • 352 评论 8.7/10 早餐
  • 262 评论 9.4/10 清洁度

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