Novotel Liverpool Centre 4성

고객 평점 (ALL 평가) 4.3/5 1,584 리뷰

아코르호텔 그룹 전 세계 호텔 최저가 보장
Novotel Liverpool Centre - Image 1
Novotel Liverpool Centre - Image 2
Novotel Liverpool Centre - Image 3
Novotel Liverpool Centre - Image 4
40 Hanover Street, Merseyside, L1 4LN LIVERPOOL, 영국

호텔설명

호텔 추가 정보

  • Central location, close to Liverpool One shopping centre

  • Leisure facilities including swimming pool, Sauna and gym

  • Green Key certified hotel

  • Family rooms suitable for a maximum of two adults and two children.

  • Q-Park Hanover Street offers a 30% discount pre-booking only parking for guests of Novotel

숙박

호텔 위치

Novotel Liverpool Centre

40 Hanover Street, Merseyside
L1 4LN LIVERPOOL
영국

GPS:53.403169, -2.984534

전화
팩스 +44 151 702 5110

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 애완 동물 동반
  • 레스토랑
  • 휠체어 이용 가능
  • Wi-Fi
  • 조식
  • 바
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스
호텔 인근
  • 주차장

ROPEWALKS BAR AND KITCHEN

Experience a warm and inviting atmosphere to enjoy a lunchtime treat, evening meal or relaxing drink with your friends and family.

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.3/5  1,584 리뷰

TripAdvisor 평가  4.1/5  3,308 리뷰

Communication lacking at Novotel

트립어드바이저 평점 3.0/5

434alisone TripAdvisor 인증 리뷰

There are some really simple things this hotel could do to make guest experience better. They are all tied to communication. On booking it would be so easy to add plain information about the need to pre book the multi story carpark next door with the discount code, add that if you wish to use the pool facilities you need to pre book, so that when you arrive and try to go for a swim, you aren't disappointed to find that the pool is fully booked that evening, to make it clear before you go down to the basement that you have to go to reception to get a key to get into the pool, to make that key different to your room key, so that you know which is which, to write somewhere in the room or on the welcome email that tells you what time you need to check out. The room itself was clean, warm, spacious and quiet enough (front facing). The separate toilet to the bathroom is fine in the room but I find the lack of a basin in the toilet absolutely disgusting. The central location of the hotel was excellent.

Good time in Liverpool

트립어드바이저 평점 4.0/5

802derrickn TripAdvisor 인증 리뷰

Stayed for three nights with friends we all liked the hotel it is in a very good location and the rooms were comfortable and clean they have 3 lifts so you never wait long to get to your floor we were on 7th and the bar and restaurant was very nice thay have a swimming pool and fitness centre but we never used it as we didn't get the time as we like all the shops all in all we had a nice time and will stay here again the next time we are in Liverpool.

Very poor customer service by management and Team.

트립어드바이저 평점 1.0/5

wendy f TripAdvisor 인증 리뷰

Disgraceful customer service. Rooms fully paid in advance and they will not facilitate the booking to 24 hours later and move the check in date to following day. I Have emailed the manager and declined to help in any way as they stated the room was pre paid. Simple request declined and a hotel with this reputation could treat a paying customer this way. It is a very reasonable request and willing to pay the same out of money for the 2 nights in return for only 1 night.

Terrible customer service, staff rude and won’t ammend a future booking by 1 single day even though it’s fully paid

트립어드바이저 평점 1.0/5

michael c TripAdvisor 인증 리뷰

Absolutely disgusted they would not ammend a future booking made for 29th of December for 2 nights prepaid in full. They will not accommodate in anyway for the following day for check in on the 1st January. Staff are rude on the phone and not willing to change the date even with availability. Terrible customer service with plenty of opportunity to rectify a simple request for a paying customer.

Great location , friendly staff but temperature issue

트립어드바이저 평점 3.0/5

marklawl0r TripAdvisor 인증 리뷰

Location excellent and staff excellent however there was fundamental flaw with room temperature which was cold , there was sign in room saying extra heater and duvet available upon request so it must be prevailing issue . We were moved to different room which was slightly warmer but window wasnt sealed properly and there was cold draught and noise from street as if window was in open position even though it was closed . Excellent hotel otherwise but it was surprising for hotel of its price and stature to have such basic flaw .

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 2,160 리뷰 9.7/10 위치
  • 2,355 리뷰 6.8/10 객실
  • 1,927 리뷰 8.3/10 서비스
  • 21 리뷰 8.2/10 인터넷 가격
  • 975 리뷰 6.6/10 청결도
  • 829 리뷰 7.3/10 조식
  • 650 리뷰 6.8/10 수영장
  • 225 리뷰 7.8/10 웰니스 센터

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