Hotel Sofitel Macau at Ponte 16

A great stay at their prestige club suite. It comes with a in room jacuzzi which both kids and adults will love alike. They pamper you like anything. Service is commendable. Also they have a themed play area for kids on the 3rd floor. A must stay!!

I didn't expect to have an upgrade. Front desk told us to do the check-in on 17th floor, because the room was list on that floor, first was a Female staff who guide us, than a male staff we need to follow him until a bell-boy carrying 2 big luggage and 2 long coat, He was the one who guide us to 17th floor and very friendly too. But at the end another Female staff from 17th floor told us there were no more room left on the 17th floor. Next time I prefer to to check in on the front desk Lobby, because I feel more comfortable, friendly and much more welcome. Thank You

You will find the excellent service from this hotel. All of staff is lot of service mind. The location is good. The hotel is not far from the main attraction area. You can walk to that place. There is a convenience store near by the hotel. The shuttle bus services from macau terminal and from the border gate. The room is good and clean.

+ points: 1. free shuttle from / to outer harbor ferry 2. excellent check-in services, seeing me with my family they offered me free extra bed, 3. the room is spacious, with bathtub, great quality of toiletries 4. fast checkout process - point none that i can think of

The food variety at Level 6 cafe is limited. Should try to improve. Provide more selections for the guests. Should have more western and asian foods ie hor fun, chicken burger, pasta with tomato sauce, etc.

I've stayed a number of times here using my AccorPlus card. Each time the service here has been amazing. Staff go out of their way to make the stay very pleasant and enjoyable. Staff are always friendly and approachable.

Hotel locates in good and convenient location, just 10 min walk to Senado square. Despite there are 2 casinos in the same building, but hotel itself is quite neat and private. It is very easy access by bus. Very good price performance.

We have stayed at Sofitel Macau At Ponte 16 many times. The moment we arrive we feel like we are home.The team in Club Millesime can only be described as very special. The staff in all departments are friendly and only too happy to please. We recommend all the restaurants, food and service extremely good. Hotel management should be congratulated on running a First Class Hotel. To all in Club Millesime thank you for always making our stay a special one. Miss you all.

serviço perfeito, Limpeza Pequeno Almoço e jantar

Muito boa, o acolhimento da equipa do 17 andar é extraordinário

Value for money and very good services. Location is excellent, close to restaurants and shopping spots. Both restaurants and spa facilities in the hotel are very good and price attractive. Only thing is that the hotel needs an overhaul.

Apart from the convenience of the hotel location, it has nothing to compare with glamour hotels in Macau. Hotel decoration fade out, quality of food in the hotel restaurant was bad in terms of less choices. Cleanliness of the hotel room toilet was bad as well which does not match the brand name Sofitel.

Estadia muito agradável. Tudo foi feito para satisfazer os nossos interesses e necessidades. Saliento a constante disponibilidade e simpatia dos funcionários Simon e Eric. O único (e ligeiro) reparo terá a ver com o pequeno almoço. Inferior em termos de qualidade e quantidade relativamente a hotéis de igual nível.

Gostei muito da estadia no hotel. Quartos espaçosos e com muita luz. Limpeza impecavel e serviços na hora.

Quando cheguei ao hotel, a gerente Jenny já tinha preparado tudo pronto. E ainda ofereceu o apartamento de onde deu a visita de fogos de artifício.