Pullman Zhuhai

Pullman Zhuhai

Nota clientes Avis (Classificação ALL) 4.5/5 180 comentários

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Extras do hotel

  • Ao lado do grande complexo comercial

  • Acesso Wi-Fi de alta velocidade gratuito

  • Quartos familiares e parque infantil para crianças

  • Centro de fitness, piscina exterior e sauna

Hotel aprovado por ALLSAFE

Localização do hotel

Pullman Zhuhai

No 2029 Jiuzhou West Avenue, Gongbei District, Guangdong
519000 Zhuhai
China

GPS:22.234268, 113.540286

Acesso e transporte

Serviços do hotel

Check-in desde as - Check-out até às

Em resumo
No local
  • Piscina
  • Estacionamento
  • Restaurante
  • Hotel com acesso para cadeira de rodas
  • Bem-estar
  • Ar condicionado
  • Wi-Fi
  • Pequeno-almoço
  • Bar
  • Salas de reunião

As nossas opções de alojamento

Pullman Zhuhai offers 266 modern rooms, bright, airy and fresh. Sleek, minimalistic contemporary styling is their hallmark. When you wake up in a Pullman hotel room, you feel crisp and refreshed.

Avaliações dos nossos clientes

Avaliações dos nossos clientes

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Classificação ALL  4.5/5  180 comentários

Classificação do TripAdvisor  4.5/5  674 comentários

It may no longer be a Pullman hotel if Accor does its inspection more seriously

Nota Tripadvisor 2.0/5

BingX2643WF Solo travel - Avaliação com certificação TripAdvisor

In my previous review, I wrote that Sofitel Guangzhou saved my last hope with the Accor. In this review, I would say, if I am a bit less prudent in reviewing a hotel group, Pullman Zhuhai would have eradicated that bit of last hope. I did not expect much since I know the market segment the Pullman brand targets is merely the moderate upscale market. However, what has happened with you, Pullman Zhuhai? I suppose this is perhaps one of my shortest comments on the hardware of a hotel since nothing inside Pullman Zhuhai deserves any elaboration. Everything, from the lobby to the room, is more typical and boring than typical and boring. You cross the front door, which has no bell person stationing at, then you see the teeny tiny lobby on your left. Being small is not necessarily a problem; see MO Guangzhou and MO Guangzhou. The problem is that – alas, I really do not know how to describe it – the tiny lobby space has nothing there at all. You get one long bench for check-in desk, and that is basically it! It is under-articulated to the extent that I doubt if the hotel hired anyone to do any design with its lobby at all. I would not be surprised if now someone told me the lobby was just randomly assembled on-site without any design in advance. I think it is really a shame to a Pullman that its guests need to put it with an Atour hotel side by side: I stayed at one Atour hotel when I was in Zhuhai, and, interestingly, I found the lobby of that Atour hotel much more articulated than the one in Pullman Zhuhai. Its room is even worse. If the lobby was assembled without a designer, I could still see that it was assembled by a construction man with some common aesthetic sense. The room was the same, but by someone without even that common sense. It was, again, more typical than typical: you see a short corridor once you open the door and on the left is the small bathroom and toilet; walk three steps then you see the bed, facing the TV; walk three more steps you see a sofa, then the window, then that is it. It is the layout that has been copied and pasted to countless hotels which do not care about design at all in China for countless times. Unfortunately, Pullman Zhuhai is just part of this club. However, Pullman Zhuhai has two things more. Firstly, it is small; I mean, really small; small to the extent that I would definitely have hit my head right against the window if I closed my eyes and walked ten straight steps from the door (or I may have already hit the bed in between). Secondly, it was coarse. The room blindly celebrated the color scheme of yellow and gold, which is just not the right thing for anyone born after 1970! Simply put, I do not know how to appreciate this small, dull, and shocking golden room. Can the service make the hardware up? Unfortunately, it cannot. No one queued up when I checked in, so I do not understand why the check-in lady still needed to rush things as if ten thousand people were waiting for check-in behind me. She just simplified everything to the extent that she just said three things to me: (1) you checking in?, (2) I may need to use your ID card?, and (3) your reservation includes no breakfast and the elevator is over there. Alright! Efficiency and being cold are not the same thing, and it cannot be clearer that Pullman Zhuhai is the latter. They just did not intend to show their guests a bit of hospitality; even the staff in the McDonald's next to Pullman Zhuhai managed to welcome their customers more passionately than Pullman Zhuhai did! So, is Pullman Zhuhai the Burger King in the hotel industry? I always regard the check-in as the most critical moment for a hotel to leave a good impression to its guests. It is the moment that almost defines how a guest would perceive the level of service in a hotel. Unfortunately, Pullman Zhuhai scored zero here. However, after some thought, I believe I should not say that the service of Pullman Zhuhai is a zero-point one. Doing so is not fair to other zero-point hotels like Atour and Yitel. The services at Pullman Zhuhai deserve something even less than zero. Here I need to mention one story I encountered during my stay at Pullman Zhuhai. I left the hotel to have my dinner nearby at around 10 PM. I saw a bell person standing at the center of the lobby (perhaps that was why I could not see any bell person stationing at the entrance – they were all having their good time in the lobby doing nothing). I randomly said hello to him while I was walking. I did that out of the simplest etiquette since I was walking toward his side (so I saw him and he saw me). Guess how he responded? He glared at me for a few seconds, then turned and walked away. I was so shocked that I wondered if I was doing anything offensive! I have been to some hotels where staff did not respond to the greeting from guests (like the infamous W Guangzhou); I have even encountered some hotel staff who would just look at me when I greeted them (like the fictitious Four Seasons Macau. However, it was my first time facing a hotel staff who would glare at me and angrily walk away when I greeted him. I am extremely curious what thought he had in his mind that would prompt him to act in such a way, a way that we would not behave in even if we are just encountering a random person greeting us on the street. But this is still not the end of the story. Two days after I checked out, the hotel called me as a standardized practice to do a survey with me. I told them about that weird encounter with the bell person. What surprised me was that they did not seem to understand how annoying the issue was but said, "oh, so you think the bell person is not hospitable enough." I am really puzzled how a hotel can take a guest's feedback on such an annoying issue so casually and uncaringly. She did not ask me for any further information and said they would work to improve, of course, in a really SOP tone and sentencing. To be honest, how can a guest believe that a hotel would really treat this issue seriously when the hotel simply thought it was a simple issue about the degree of hospitality and without any further inquiry? It is like how a victim of theft can trust that a police officer would work on his case when the police do not even ask him what has been stolen? Sorry, Pullman Zhuhai, but you really do not serve to be called the Pullman. IHG has recently stopped allowing a number of properties in the US to use the logo of Crowne Plaza since they are not up to that standard. I won't be surprised that if Accor does the same in China, Pullman Zhuhai will no longer be called Pullman Zhuhai. Also, if I am not prudent and judge the whole Accor group by looking at this hotel alone, I would never ever stay at any Accor property again either. Being typical and boring is not a fatal problem, but when a hotel is boring, overly standardized, eliminates design to the minimal extent, and has rude staff, it is a fatal problem.

Thank you so much for your detail and heartwarming feedback. We are extremely delighted to hear your voice, and thanks again for patronizing Pullman Zhuhai and staying with us. Particularly services provided by our Concierge team during your stay in Pullman Zhuhai, that I had to apologise for our improper action which not met our professional service standard. All of our team members who really should be there to cater for your every needs, whatever and whenever are available. We look forward to welcoming you again to show our ownership to you by offering a top-quality experience in town.

Excellence Experience

Nota Tripadvisor 5.0/5

jonnaf882 Friends getaway - Avaliação com certificação TripAdvisor

The hotel stay was very pleasant and comfortable.The staff was approachable and helpful. They always provide immediate help if required, and considerate suggestions. The location was convenient for getting around.

We very much appreciate your comments regarding your stay at the Pullman Zhuhai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Pullman hotel is the one to book a second stay without hesitation.

Nota Tripadvisor 5.0/5

PerterRRR Couples - Avaliação com certificação TripAdvisor

Pullman hotel is the one to book a second stay without hesitation. The personal welcome on my and my wife arrival, the room upgrade and welcome gift showed his appreciation. Special thanks for Mr. Zhong, the front desk will always arrange suitable and affordable transport for me. The staff are friendly, helpful and, above all, caring their guests. It is making a stay at this Pullman hotel particularly enjoyable. This hotel manages to continue to guarantee health and hygiene during COVID-19, without you as a guest experiencing any inconvenience. The rooms are comfortable, spacious, neatly clean and sufficiently equipped with everything you need during your stay. The restaurant is spacious and provides a wide range and varied breakfast.

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again. Best Wishes~

Not the best stay I've ever had but still OK

Nota Tripadvisor 3.0/5

B6083WRjh Friends getaway - Avaliação com certificação TripAdvisor

The location is excellent but the service and all the facilities is not worthy. First of all, Front Service Agent offered us a free upgrade because I am traveling with my friend who came to Zhuhai for the first time, which I am really appreciate that. But I don't think staying in this hotel gave her any good memory. The air condition of my room has noise all night and in the morning around 6:00 there's many staff and guests at the corridor talking loudly and the guest who stayed next to my room always opens the door of his room but the sound of his door closing is also a noise for us because we can hear it from our room and the sound of if would make you feel like it's your door being open and closed by someone else, which makes me cannot sleep all night. And we asked for HDMI cable at night, GSC replied that they already borrow them out to other rooms so I said if you have one, please hold one for me. In the next morning, my door was knocked on to send me a cable which I ask for even when I turned on DND. I thought they will just hold it for me until I turn off DND or wait until I call GSC instead of waking me in the morning. Anyway, I don't really feel comfortable staying here. The room is ok but there's noise from the air condition and the room next door. The swimming pool is a bit too small but the water is clean which is excellent. The service I received is not up to my standard but I think Katrina who helped me to check out really offered me the best service which is that she smiled and she helped me with my check in efficiently.

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience. We hope see you again, Best Wishes!

Excelente localização

Nota clientes Avis 5.0/5

Paula M. Casais - Comentários confirmados de ALL

Funcionários muito prestáveis e atenciosos. Hotel muito bem localizado.

Exmo Senhor (a) M., Agradecemos os seus comentários no seguimento da sua estada no Pullman Zhuhai. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipa . A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível. Na expectativa de o (a) acolher de novo, queira aceitar os nossos melhores cumprimentos.

Em parceria com TripAdvisor

Outros utilizadores da Web classificam o nosso hotel

  • 846 comentários 9.5/10 Localização
  • 758 comentários 6.2/10 Quarto
  • 864 comentários 8.9/10 Serviço
  • 6 comentários 6.3/10 Internet
  • 456 comentários 8.4/10 Atmosfera
  • 335 comentários 2.8/10 Conforto
  • 317 comentários 8.9/10 Comida
  • 243 comentários 8.5/10 Limpeza

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