Sofitel Macau at Ponte 16

Customer review rating (ALL Rating) 4.8/5 334 reviews

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Description

Hotel extras

  • Explore Macau's historical heritages with walking distance.

  • Fabulous city, harbour or river views with floor to ceiling windows.

  • Mansion Suites all with spacious living room and walk-in bathtub.

  • Two outdoor swimming pools with terrace and garden combined, the fun is guaranteed.

  • Family rooms set up, kid's friendly restaurants and Angry Bird Game Center are all fun.

Our accommodation(s)

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Hotel location

Sofitel Macau at Ponte 16

Rua do Visconde Paco de Arcos
MACAU
Macau SAR, China

GPS:22.196944, 113.535833

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  334 reviews

TripAdvisor Rating  4.5/5  6,414 reviews

Certificate of excellence 2023

Logistical Nightmare

TripAdvisor rating 1.0/5

Patman8 Couples - TripAdvisor review

Logistical Nightmare! Bus from Port staff was yelling at her kids on the phone the entire ride. Room wasn’t ready at 5 to check in. Staffs English Language wasn’t even basic. Casino was just old and tired. Drop us off at the wrong destination when time to leave I guess the difference between a ferry and a bridge is subjective 🤔

A very good experience

TripAdvisor rating 5.0/5

Meander17617755326 TripAdvisor review

They're morning buffet tasted amazing, as they are freshly made. The hotel is also located in the middle of the town of Macao, with amazing shops and food nearby. There are also many free shuttles to other tourist attractions in Macau. The service in the hotel are also good.

Excellent, comfortable and value stay

TripAdvisor rating 5.0/5

Wong Y TripAdvisor review

The club service is excellent and I had a great service from Catherine, Kristine and Macy. Very satisfied with the service provided. The room is very comfortable, clean and nice. Definitely a value stay in Sofitel Macau at Ponte 16. Sure will come back next time :D

Friendly hotel for families vacation

TripAdvisor rating 5.0/5

Sightseer54093636320 TripAdvisor review

I am for family vacation. The room is clean and big. The states is very friendly. I booked club level room with club lounge access. The staffs are friendly, especially Catherine, Kristine and May are all very helpful. They always proactive come forward to help us.

Premier stay at Sofitel Macau

TripAdvisor rating 5.0/5

Jonathan W TripAdvisor review

My wife and I, along with our two adult children, just returned after a 4-night stay at Sofitel Macau at Ponte 16, celebrating our 45th wedding anniversary. From beginning to end, everything about our stay was excellent. Special thanks to Charlene for being so helpful with arranging our booking. We were upgraded to the Prestige Suite with a connecting room. The prestige suite is a spacious, corner suite with striking views of the city. The Sofitel Macau is within walking distance of many of Macau’s major tourist sites, like the ruins of Sao Paulo (St. Paul’s) and the historic centre of Macau, allowing one to experience the genuine, local flavor of Macau. But what really makes the difference between this five-star hotel and others in Macau is the very personal attention that staff show to their guests. On arrival, we were immediately greeted and escorted to the Club floor for check-in. Thanks to Doreen and the staff of the Club Millesime, we enjoyed the club lounge for happy hour every evening during our stay. Happy Hour included a wide variety of excellent food choices, both sweet and savoury. The menu was changed on a daily basis, so we never got tired of eating there. Drinks were promptly refilled so that our glasses were never empty. Breakfast was offered at either the Club Millesime or the hotel’s Mistral restaurant. We really enjoyed the breakfast at the Mistral, especially the freshly made croissants! Ordering eggs, cooked as we liked, was easy, thanks to Chef Roberto’s friendly attentiveness to our requests and very professional service. Chris, the manager at the Mistral, always made us feel welcome. He was the most responsive manager I have seen in a restaurant, always attending to the needs of his guests, and making sure we all enjoyed our breakfast. Sofitel Macau is very fortunate to have such hard-working professional staff, like Charlene, Dawn, Doreen, Chris and Roberto, all of whom went out of their way to make sure we had the best hotel stay possible. Everyone, and I mean everyone, is genuinely friendly, caring, and very professional. If you are going to Macau and really want to have a great hotel experience, I strongly recommend staying at the Sofitel Macau. The next chance we get to go back to Macau, we definitely will stay at the Sofitel Macau.

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Other web-users rate our hotel

  • 7,077 reviews 9.4/10 Location
  • 6,244 reviews 8.2/10 Room
  • 7,678 reviews 8.8/10 Service
  • 51 reviews 4.8/10 WiFi
  • 2,438 reviews 9.2/10 Cleanliness
  • 2,437 reviews 9/10 Food
  • 1,294 reviews 9/10 Breakfast
  • 74 reviews 8.3/10 Sustainability

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