Hotel Mercure Valence Sud 4 sterren

Avis-klantbeoordeling (ALL beoordeling) 4.2/5 1.424 beoordelingen

Hotel Mercure Valence Sud - Image 1
Hotel Mercure Valence Sud - Image 2
Hotel Mercure Valence Sud - Image 3
Hotel Mercure Valence Sud - Image 4

Omschrijving

Extras van het hotel

  • Ideale ligging op de kruising van de A7 en A49. TGV treinstation op 20 minuten afstand

  • Gerenoveerde Standard kamers en Privilege kamers met moderne en gezellige inrichting.

  • Gratis onbeperkt WiFi in het hele hotel.

  • Buitenzwembad, uitzicht op het Château de Crussol.

  • Gratis afgesloten, beveiligd parkeerterrein.

Onze accommodaties

Boek dit hotel
Kamer 1

Hotel locatie

Hotel Mercure Valence Sud

2 rue de Chantecouriol
26000 VALENCE
Frankrijk

Gps:44.903015, 4.879295

Toegang en transport

Hoteldiensten

Inchecken vanaf - Uitchecken tot

Op het terrein
  • Parking
  • Restaurant
  • Rolstoeltoegankelijk
  • Wifi
  • Airconditioning
  • Ontbijt
  • Bar
  • Vergaderzalen
  • 100% niet-roken accommodatie
  • Roomservice

Onze beoordelingen van gasten

Onze beoordelingen van gasten

100% gecertificeerde beoordelingen van gasten die echt bij ons hebben overnacht

Meer informatie

ALL beoordeling  4.2/5  1.424 beoordelingen

Avis-klantbeoordeling 4.5/5

Antoon L. Gezinnen - ALL bevestigde berichten

Dear Guest, Thank you very much for your excellent score ! We are delighted to hear that you appreciated our convenient location, especially for your journey to Spain. We are pleased to be a convenient and comfortable stopover along your route. We look forward to welcoming you back on your next journey! Kind regards, Marion Front Office Manager - Mercure Valence Sud

Avis-klantbeoordeling 0.5/5

Isabelle A. Gezinnen - ALL bevestigde berichten

Dear Guest, Thank you for taking the time to share your feedback. We are truly sorry to read that your experience did not meet your expectations. We sincerely regret the issues you encountered regarding the baby cot, as well as the noise disturbance you experienced during the night, especially after such a long journey and while travelling alone with your child. We completely understand how frustrating and exhausting this must have been. In order to review your situation thoroughly, we kindly invite you to contact us directly by email at h6…, providing the name on the reservation and the date of your stay. This will allow us to investigate your concerns and discuss your request personally. We look forward to hearing from you and once again offer our sincere apologies. Kind regards, Marion Front Office Manager Mercure Valence Sud

Avis-klantbeoordeling 4.5/5

R H. Gezinnen - ALL bevestigde berichten

Dear Guest, Thank you very much for your wonderful review! We are delighted to hear that our hotel was the perfect stopover on your journey to Spain. It's great to know that you appreciated our convenient location close to the motorway, the spacious room, the parking facilities, and our swimming pool. We're especially pleased that you were able to relax and enjoy a nice bath after your journey. We truly appreciate your kind feedback and look forward to welcoming you back on your next trip. Kind regards, Marion Front Desk Manager

Avis-klantbeoordeling 0.5/5

Daphne K. J. Gezinnen - ALL bevestigde berichten

Dear Guest, Thank you for taking the time to share your feedback. We are sincerely sorry that you and your daughter felt uncomfortable during your stay. The safety and well-being of our guests are our highest priorities, and we regret the distress this situation caused. Following your report, we immediately reviewed our CCTV recordings and carried out an internal investigation. We found no evidence of a naked individual walking through the hotel as described. Nevertheless, we took your comments very seriously and have since placed additional signage reminding guests returning from the swimming pool to wear appropriate clothing in all public areas, out of respect for everyone's privacy and comfort. We are sorry that this experience affected your perception of our hotel, especially after your previous stays with us. Please be assured that we remain fully committed to providing a safe and welcoming environment for all our guests. Kind regards, Marion Front Office Manager Mercure Valence Sud

Avis-klantbeoordeling 1.0/5

Marco J. Stellen - ALL bevestigde berichten

Dear Mr J., Thank you for taking the time to share your experience with us. We are truly sorry to hear that your stay did not meet your expectations and that there was some confusion regarding the half-board package you had booked. Clear communication regarding the services included is very important to us, and we sincerely apologize that this was not satisfactory in your case. We also take your comments regarding the welcome and the attitude of our team very seriously. Providing our guests with a respectful and attentive service is one of our top priorities. We have also taken note of your remark regarding the availability of information and menus in different languages, and we will review how we can better meet the expectations of our international guests. We regret that your stay left you with a negative impression and we hope to have the opportunity to welcome you again in the future and provide you with a more positive experience. Kind regards, Marion Front Desk Manager

Andere internetgebruikers beoordelen ons hotel

  • 404 beoordelingen 9.3/10 Locatie
  • 927 beoordelingen 5.3/10 Kamer
  • 760 beoordelingen 8.4/10 Service
  • 8 beoordelingen 1.7/10 Wifi
  • 538 beoordelingen 4.3/10 Comfort
  • 371 beoordelingen 8/10 Ontbijt
  • 260 beoordelingen 5.2/10 Netheid
  • 221 beoordelingen 8.7/10 Sfeer

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