Peppers The Hills Lodge 4,5 stelle

Giudizio clienti (Valutazione ALL) 4.5/5 1.656 recensioni

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Descrizione

I plus dell'hotel

  • Stylish and elegant boutique hotel, located in Sydney's north west

  • 97 fully refurbished hotel rooms and suites

  • Conferences and events for up to 200 guests

  • Superb facilities including day spa and outdoor swimming pool

  • Home to Nobles Restaurant, TripAdvisor's Number 1 restaurant in Norwest

Le nostre sistemazioni

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Posizione dell'hotel

Peppers The Hills Lodge

1 Salisbury Rd, Cnr Windsor Rd
2154 CASTLE HILL
Australia

Coordinate GPS:-33.730104, 150.973204

Accesso e trasporti

Servizi alberghieri

Check-in dalle - Check-out fino alle

In sede
  • Piscina
  • Parcheggio
  • Ristorante
  • Accessibile con sedia a rotelle
  • Centro fitness
  • Wifi
  • Aria condizionata
  • Colazione
  • Bar
  • Sale riunioni
  • Proprietà 100% non fumatori
  • Servizio in camera

NOBLES RESTAURANT

Lo Chef Ryan Goetzke ha ideato un menu perfetto per ogni palato, con raffinate proposte alla carta e piatti pensati per chi viaggia spesso e preferisce un pasto meno formale.

Le recensioni dei nostri clienti

Le recensioni dei nostri clienti

Recensioni certificate al 100% lasciate da ospiti che hanno realmente soggiornato presso le nostre strutture

Per saperne di più

Valutazione ALL  4.5/5  1.656 recensioni

Giudizio TripAdvisor  4.5/5  672 recensioni

Different - in a good way

Punteggio Tripadvisor 5.0/5

PeterG873 In coppia - Recensione certificata TripAdvisor

Peppers The Hills Lodge Castle Hill as Accor Diamond member. Uber has this listed as a Grand Mercure and I’d say the level here is a bit higher than most Mercure properties I’ve stayed in. It’s on a busy road but our room was almost absolutely silent. Plenty of underground and open air parking. There’s not much around - it’s a long walk to the metro, there’s a half decent Lebanese restaurant about 500m away otherwise there’s a number of buses close by. The in-house restaurant is closed on a Sunday night but there is a room service menu (no Plus discount with that). Checkin was basic, no mention of status. I asked about breakfast and was informed it’s 50% off for Plus members. I said I was diamond and she said it’s free then. Received a room upgrade (thank you), cookies and a small bottle of water in the room with a note. Welcome drinks in the bar. Room was very spacious, bedside power points were at floor level, wifi not that great (our room was at the very end of the corridor) and couldn’t get casting to work. Aircon good, pay tv channels available. Breakfast basic but sufficient. Barista coffee. Nice bar area. There was a laundry room along the corridor. We had almost zero road noise, some rooms do face the road so seek out a pool or garden facing room. Checkout much more friendly with a really engaging lady. I’d stay here again. — at Peppers The Hills Lodge.

Friendly and helpfull staff

Punteggio Tripadvisor 5.0/5

HenrySpurling7 Per affari - Recensione certificata TripAdvisor

I work away from home, and I really enjoyed staying at The Hills Lodge. The staff is very friendly and will go out of their way to help you. The facilities are very good and clean. I cannot fault Peppers The Hills Lodge and I have decided to stay here for all my business trips.

Front of House Superstar Darlene

Punteggio Tripadvisor 5.0/5

Kerry M Recensione certificata TripAdvisor

Was so lovely to be greeted by Darlene at Front of House. She is a ray of sunshine So warm and friendly. Exceptional service. Very genuine person and you can see that she loves what she does with a full heart. Will be back for sure. Lovely surrounds to unwind.

Lovely accommodation with a negative for me

Punteggio Tripadvisor 4.0/5

daniellesL6959PI Recensione certificata TripAdvisor

I had mixed feelings about leaving a review as even though this hotel is lovely and has many positive aspects I had a negative experience. I’d specifically booked an accessible room (plus left a note about this in my booking) but when it came to checking in I was told they didn’t have an accessible rooms. I was pointed to some stairs and told that’s where my room was. It was only that I said I’d probably fall down the stairs (as I have balance issues) that an accessible room was then sourced. I had to wait however for quite some time for it to be ready. I had had a long drive to get there, had to be at a function in less than two hours and this delay meant I felt flustered and rushed and was late. I’d recommend if booking an accessible room to double check that there is one available. I’d also recommend the room service breakfast booking form be left on the desk with the other hotel information. It was on a low shelf with the tea and coffee facilities so I didn’t see it. The hotel is however very pleasant and the rooms are nicely furnished and very clean. The buffet breakfast is good too with “barista” coffee available. For most people without accessibility requirements I would recommend.

Thank you for sharing your mixed experience at our hotel. We apologize sincerely for the mistake with your accessible room booking and the subsequent delay. We understand how frustrating and stressful this must have been, especially given your time constraints. We appreciate your feedback on how we can improve our processes, including double-checking accessible room availability and making our room service breakfast booking form more easily accessible. On a positive note, we're glad you enjoyed our hotel's ambiance, rooms, and buffet breakfast. We appreciate your recommendation for guests without accessibility requirements. Once again, we apologize for the issues you faced and appreciate your constructive feedback.

Una certezza

Giudizio clienti 4.0/5

Riccardo B. Azienda - Avvisi confermati di ALL

Soggiornato per la seconda volta per motivi di lavoro, struttura tradizionale stile "English" di livello medio-alto; ottima qualità del ristorante anche se la scelta del menù andrebbe aumentata

Signor B., Thank you for choosing to stay with us for the second time and for sharing your feedback. We are pleased to hear that you enjoyed the traditional English-style ambiance of our property and the quality of our restaurant. We take note of your observation regarding the menu selection, and we will consider this as we aim to enhance the culinary experience for our guests. We appreciate your loyalty and look forward to welcoming you back in the future. Best regards, Fazleen Khan Office Manager

In collaborazione con TripAdvisor

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