马尼拉索菲特菲律宾广场酒店

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马尼拉索菲特菲律宾广场酒店 5 星

客户意见评级 (ALL 评级) 4.2/5 843 评论

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酒店其他优惠

  • 现代法式和菲律宾酒店主题

  • 海湾边的城市度假区

  • 空间宽敞的套房设有环形阳台

  • Enjoy special privileges for children with MyKids program

  • Indulge in our unique drink experience with MyGlass package

酒店参加 Planet 21 计划,积极推动酒店业可持续发展。

酒店位置

马尼拉索菲特菲律宾广场酒店

CCP Complex Roxas Boulevard, Pasay City
1300 马尼拉
菲律宾

  • 乘飞机

    CENTENNIAL AIRPORT - TERMINAL 2 达到 5公里 / 3.11 英里

  • 乘飞机

    NINOY AQUINO INTL AIRPORT 达到 7公里 / 4.35 英里 - 班车服务 付费

  • 乘船

    CCP FERRY STATION 达到 0.5公里 / 0.31 英里

GPS:14.55346, 120.980791

酒店服务

办理登记入住手续 - 从 办理退房手续

概要
酒店内
  • 游泳池
  • 停车
  • 穿梭巴士
  • 餐厅
  • 可供轮椅出入的酒店
  • 护理
  • 空调
  • 无限网络
  • 早餐
  • 酒吧
  • 会议室

我们的客房

泻湖泳池、设有水上高尔夫球场的占地 4.9 公顷(12 英亩)的热带花园、小型高尔夫球场、网球场和法式滚球场以及慢跑道。全天候营业的 Le Spa 和 SoFit 中心。金宝贝室内儿童俱乐部和户外游乐场,孩子们可以在这里尽情开展丰富多彩的娱乐和体育活动。 共有 609 间客房,包括宏伟的帝王公寓、2 间歌剧院套房、32 间索菲特套房和 12 间普通家庭套房,装饰精致,设施豪华,入住舒适,让您在城市中休养身心。

我们的客人评论

马尼拉索菲特菲律宾广场酒店
的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.2/5  843 评论

TripAdvisor 评级  4.5/5  7,041 评论

卓越奖 2022

Amiss with Sofitel Manila

Tripadvisor 评级 3.0/5

vinpao13 经 TripAdvisor 认证的评论

I stayed for a night together with my family last Saturday at Sofitel Philippine Plaza. Upon entering the lobby, there are two things that got my attention, I miss the flower centerpiece and the staff manning it less a little less friendly. Long line greeted me at the check in counter. The key card tapper holder fell and I asked the bellboy to fix it but he just can't. No one came to fix it though. At the sunset bar a can of soda took 40 minutes and 5 follow ups to be served. At 8am the lines reach the lift area at the Spiral for the breakfast. There is something amiss with this stay. Hopefully today's Sofitel experience will be better.

A major letdown for a five star hotel

Tripadvisor 评级 1.0/5

Abraham H 商务住宿 - 经 TripAdvisor 认证的评论

I am utterly dismayed with the service I received form this hotel, which has a reputation as one of the classy 5 star hotels in the metro. There was no ALL check in priority and I had to wait a long time for check-in. Upon entering the room, there was no complementary snacks, letter and drink which was the custom/ practice in other ALL hotels. I also noted a foul stench coming from the ventilation which was addressed late already by the housekeeping staff. To ad don my disappointment, the room was also poorly lit and even the toilet was very dark. The check out was the last straw for me. I was not allowed for a late check out because the front desk said they were expecting a lot of guests which I understood. However, upon reaching the lobby, there were no incoming guests and there are only 2 staffs manning the 6/7 counters and handling us. I had to wait for a very long time before someone approached me to address my concern. This hotel is a major letdown and utterly a disappointment. I would suggest a revamp on hospitality 101 and perhaps have a reference in other ALL hotels on how guests should be treated.

Service even better than hotel

Tripadvisor 评级 5.0/5

Nicole B 经 TripAdvisor 认证的评论

Everything was great during our stay. All facilities are clean, including the pool. We booked 3 bedroom unit, they provided everything. Housekeeping is also fast if we have request even if it is indicated that housekeeping is not available during holidays before we checked in. They also allowed us to check in at 2pm, even if standard check in time is at 3pm. For the breakfast the buffet part is ok, except for the longganisa I ordered on our first day, it was a bit sour and feels like the meat used is already old or I think it is already old stock?? Other than that I liked everything else. Will come back for sure

Bonjour Mabuhay Martylio! Thank you for taking the time to share with us feedback. I am pleased to inform you that we have looked into your breakfast comment and suspect it might be the Vigan longganisa you are referring to. This variant is garlicky and with a different texture to the usual sweet and juicy longganisa. We wish you safe travels and we hope to see you back again soon! Kind regards,

No Personal touch

Tripadvisor 评级 4.0/5

FellowTraveler253360 经 TripAdvisor 认证的评论

Prior to the reservations I was asked for any events to be celebrated for notation. I mentioned about the Birthday and Anniversary celebrations. Upon arrival I was asked the same. I gave the same. Until we checked out at the hotel, nothing happened for the notation.

Good Stay but some disorganisation due to high number of guest

Tripadvisor 评级 4.0/5

Explorer41450 Couples - 经 TripAdvisor 认证的评论

Being ALL diamond I stay 3 times in March in the hotel. It was very good stay in general : Good points : Very nice suites (we were upgraded) very good bed,bathroom faciliy, nice balcony with some breeze from the sea, good location beside Manila Bay, very nice pool and green area in the hotel not so commun in Manila Points to improve: Breakfast restaurant has very long Queue: One Sunday it extended up to the escalator. In the restaurant very long wait to have coffee, tea... not enough staff or not organized correctly. This is the main negative point. A Special Thanks to Emily who tries always her best to satisfy our need like sending an urgent mail with LBC; Business center is still closed, and lounge closed but special arrangement has been put in place at the bar during afternnon to have drinks and some Canapé and sweets. There is also a shuttle going to Mall of Asia very convenient.

2 day getaway

Tripadvisor 评级 5.0/5

David C 经 TripAdvisor 认证的评论

The hotel is great and the staff are fantastic. They are very friendly and efficient. the overall service is great. My only negative comment is that the food at breakfast and the buffet dinner was cold.

2 day break in Msnika

Tripadvisor 评级 4.0/5

DavidCas6264 经 TripAdvisor 认证的评论

Lovely hotel with excellent staff and incredible customer service. My only negative comment is that the hot food at breakfast and at the buffet dinner was all cold. Apart from that all the staff went overboard to please.

Another good visit

Tripadvisor 评级 4.0/5

mikemtravels2022 经 TripAdvisor 认证的评论

Good visit, just a couple of days, but enjoyed the room and grounds. A bit disappointed with check in. Received a text welcoming us to priority check in, only to find only a single line and a 35-minute wait to check in. Unexpected. Hold the text or open a true priority line.

Bad service

Tripadvisor 评级 3.0/5

robinsontang 经 TripAdvisor 认证的评论

I've stayed in this hotel almost every year and this is the first time i experienced their service is pretty bad. they are understaff and 4 of them are just compiling in 1 computer, i'm not sure if they are trainees. The accor advantage card that you should have an exclusive lane, doesn't exist, even though you check in online, you have to line up. taking up the luggages will have to take around 1hour unless you remind them again. overall i'm not happy with the service compared before. i'm hoping they could fix this soon.

Thank you Sofitel Manila! ❤️

Tripadvisor 评级 5.0/5

florie_alejo 经 TripAdvisor 认证的评论

We had a wonderful experience staying at the Sofitel Manila. Perfect for family bonding. The employees were very accomodating. Excellent customer service. Great amenities. And the Spiral!! We will be back very soon. The best buffet we have tried.

Bonjour Mabuhay florie_alejo! We would like to express our appreciation for your kind words from your recent stay with us. We hope to see you again soon! Kind regards,

Restrictions

Tripadvisor 评级 3.0/5

evelyn10mendoza 经 TripAdvisor 认证的评论

We booked 1 junior suite and 1 deluxe, the rooms became available by 4:30pm. We were disappointed. 1st, booked in suites should have a separate check in counter. They should be given special treatment bec suite rooms cost more than deluxe rooms. 2nd, we decided to spend our NEW YEAR celeb there to see the fireworks w/o restrictions like you cannot go in the area of sunset bar unless it's 11pm. Though we had our dinner at Le bar & inhouse guests, we should not be restricted to go there. The sunset bar dinner should have a line or baricate for diners there but the area should be accessible to inhouse guests. So by 11pm, everyone from spiral diners and le bar and inhouse guests are being lined up to be able to go in the area of fireworks. It's not a friendly idea. I hope next time it is not like that anymore.

Dear evelyn10mendoza, Thank you for your feedback following our recent stay with us. We fully agree with your comments and we have now implemented a dedicated counter for suite bookings thanks to your suggestion. Thank you very much for choosing us for your New Year's Eve celebration and we look forward to welcoming you back next year! Kind regards,

Best Quarantine Hotel in Manila

Tripadvisor 评级 5.0/5

rhye1978 经 TripAdvisor 认证的评论

I enjoyed my 6 days quarantine at Sofitel Manila, all staffs are friendly, accommodating and helpful. They make my stay easy and comfortable. The room was excellent specially their amenities. Lots of food choices and all are delicious. I would like to commend Cannon Capiral and his colleagues for making a good job, they are all helpful and patient with all my needs. I will definitely come back and recommend this hotel to everyone. Thank you again and see you soon.

Dear Rhye1978, Thanks for your kind feedback regarding your quarantine stay at the Sofitel Manila. We are happy to receive such comments and we will surely pass it on to our team. Kind regards,

Bad Customer Service

Tripadvisor 评级 2.0/5

JessandBeth 经 TripAdvisor 认证的评论

Reservations team, Front Desk and Dining all not communicating. The staycation I booked for my family wasnt as smooth as I expect it to be. I have high expectations for Sofitel PhiLippines, as I love using Sofitel brands wherever I go.

Dear Jessand Beth, Thank you for your review. We are facing an unprecedent surge of Omicron virus / Covid 19 in Manila that has affected many of our colleagues at a lighting speed. Therefore we have faced shortage of human resources every days and in almost every department of the hotel resulting in unusual delays in service operation. We are getting our employees gradually back at work. Please stay safe and kind regards.

Not as good as before. Bed bugsthat caused allergies as well on the carpet

Tripadvisor 评级 1.0/5

jb042021 经 TripAdvisor 认证的评论

Not as good as before. Bed bugsthat caused allergies as well on the carpet. Need To follow up 10x for your request. Also bad experience with spiral very poor..service…………. Really upset with sec vices.

Dear jb042021, Thank you for your review. We are facing an unprecedent surge of Omicron virus / Covid 19 in Manila that has affected many of our colleagues at a lighting speed. Therefore we have faced shortage of human resources every days and in almost every department of the hotel resulting in unusual delays in service operation. We are now getting our employees gradually back at work and working on getting our operations back to normal. Please stay safe and kind regards

Dec. 18 accommodation

Tripadvisor 评级 3.0/5

hazelserrano90 经 TripAdvisor 认证的评论

I didn’t expect that we are on the same floor with those who are in quarantine. It would be much appreciated if we are on the same floor with our children since we reserved early. Together with my husband stayed on the 9th floor and our children stayed on the 8th floor.

Disappointing Service

Tripadvisor 评级 1.0/5

j0urney38523115016 经 TripAdvisor 认证的评论

We booked an overnight stay to celebrate my birthday last week. I am shocked at how bad the service is now at Sofitel. They gave us our rooms past check-in time, we could not reach anyone on the phone, and were told it would take 45 minutes to send plates and canned drinks to our room. Absolutely nothing was done to make up for the poor service during our stay, just a half-hearted apology. I reached out by email afterwards to express my disappointment and unsurprisingly I received no response. I am a long-time Accor member and this used to be my hotel of choice in Manila. Not anymore.

Bonjour Mabuhay j0urney38523115016! Thank you for taking my call last December 6 to discuss about your unsatisfactory experience at our property. I am awaiting your discretion on our offer and please feel free to reach out should there be anything that comes to mind. Kind regards, Gladys Lim-Martinez Guest Experience Manager

Overrated

Tripadvisor 评级 2.0/5

Zatara10 经 TripAdvisor 认证的评论

Kakaiba ang amoy ng entrance. Sabi ng reception dahil daw sa pintura? I don't know pero hinde amoy pintura yun. Yung upuan sa room nagbabak-bak yung faux leather na kumakapit sa damit yung black coating. Ilang beses ako tumatawag sa service nila pero ang sabi naka skeletal work force daw sila kaya matagal sagutin so okay lang. Pero ang di ko matangap eh yung parking. Napaka layo at iikot ka pa palabas ulit para lang ibaba mo yung kasama mo pati gamit mo. Napagalitan pa ako ng striktong guwardiya nila kasi daw hinde daw ako pwede bumalik sa "two way" entrance/exit kailangan daw umikot ako palabas para maka park pabalik after ko ibaba ang wife ko and few things sa lobby nila. Internet was sooooo slow, the whole time I'm working I have to use my mobile data just so I could work. Not good for staycation neither for business stay.

Bonjour Mabuhay Zatara10! I am sorry to read about your unfortunate experience in our property. Your comments have certainly raised areas of concern that need to be addressed and will inspire us to strive harder for our future guests. We hope you will consider staying with us again and when you do, please feel free to reach out so we could better take care of you. Kind regards, Gladys Lim-Martinez Guest Experience Manager

Great Location, Excellent Service

Tripadvisor 评级 5.0/5

Joey S 经 TripAdvisor 认证的评论

I am always looking forward to staying here. Location, amenities and service are top notch! Food at Spiral is also excellent. That alone is a very good reason to book here. I make it a point to book a staycation here whenever I can.

Bonjour Mabuhay Joey S! We are grateful to you for choosing Sofitel Philippine Plaza Manila as your accommodation of choice. We appreciate as well your patronage and kind words about the property. We look forward to your return! Kind regards, Gladys Lim-Martinez Guest Experience Manager

Excellent

Tripadvisor 评级 5.0/5

krismaetche 商务住宿 - 经 TripAdvisor 认证的评论

Excellent in doing business with all services. Front desk are vey soft spoken and cheerful. Good food quiet area, nice views especially at night and excellent locations .Bus services are really excellent talking too and showing about Manila on the way to the airport are very interesting which I am not familiar. Enjoyed staying and keep up the good work.God bless everyone!!!!

Bonjour Mabuhay krismaetche! We are very pleased to read that you had a magnifique experience here at Sofitel Philippine Plaza Manila. We thank you for taking the time to share your experience and we hope that your travels brings you back to Manila again soon! Kind regards, Gladys Lim-Martinez Guest Experience Manager

Family Staycation

Tripadvisor 评级 3.0/5

Vincent Raphael D 经 TripAdvisor 认证的评论

The quality of stay was lower, before the pandemic, the staycations here are awesome. Room cleanliness is poor, we found nuts and gumball on the floor that is most probably from the previous guests since we didn't have any.

Bonjour Mabuhay Vincent Rapahel D! It is with sincere regret that I note your dissatisfaction with our service and facilities. We would love to be given a chance to take care of you again and this time to show the standard that Sofitel is known for. Feel free to message me anytime trough this medium or reply to the email I have sent you directly. Kind regards, Gladys Lim-Martinez Guest Experience Manager

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