The hotel is great and the staff are fantastic. They are very friendly and efficient. the overall service is great. My only negative comment is that the food at breakfast and the buffet dinner was cold.

Lovely hotel with excellent staff and incredible customer service. My only negative comment is that the hot food at breakfast and at the buffet dinner was all cold. Apart from that all the staff went overboard to please.

Good visit, just a couple of days, but enjoyed the room and grounds. A bit disappointed with check in. Received a text welcoming us to priority check in, only to find only a single line and a 35-minute wait to check in. Unexpected. Hold the text or open a true priority line.

I've stayed in this hotel almost every year and this is the first time i experienced their service is pretty bad. they are understaff and 4 of them are just compiling in 1 computer, i'm not sure if they are trainees. The accor advantage card that you should have an exclusive lane, doesn't exist, even though you check in online, you have to line up. taking up the luggages will have to take around 1hour unless you remind them again. overall i'm not happy with the service compared before. i'm hoping they could fix this soon.

We had a wonderful experience staying at the Sofitel Manila. Perfect for family bonding. The employees were very accomodating. Excellent customer service. Great amenities. And the Spiral!! We will be back very soon. The best buffet we have tried.

We booked 1 junior suite and 1 deluxe, the rooms became available by 4:30pm. We were disappointed. 1st, booked in suites should have a separate check in counter. They should be given special treatment bec suite rooms cost more than deluxe rooms. 2nd, we decided to spend our NEW YEAR celeb there to see the fireworks w/o restrictions like you cannot go in the area of sunset bar unless it's 11pm. Though we had our dinner at Le bar & inhouse guests, we should not be restricted to go there. The sunset bar dinner should have a line or baricate for diners there but the area should be accessible to inhouse guests. So by 11pm, everyone from spiral diners and le bar and inhouse guests are being lined up to be able to go in the area of fireworks. It's not a friendly idea. I hope next time it is not like that anymore.

I enjoyed my 6 days quarantine at Sofitel Manila, all staffs are friendly, accommodating and helpful. They make my stay easy and comfortable. The room was excellent specially their amenities. Lots of food choices and all are delicious. I would like to commend Cannon Capiral and his colleagues for making a good job, they are all helpful and patient with all my needs. I will definitely come back and recommend this hotel to everyone. Thank you again and see you soon.

Reservations team, Front Desk and Dining all not communicating. The staycation I booked for my family wasnt as smooth as I expect it to be. I have high expectations for Sofitel PhiLippines, as I love using Sofitel brands wherever I go.

Not as good as before. Bed bugsthat caused allergies as well on the carpet. Need To follow up 10x for your request. Also bad experience with spiral very poor..service…………. Really upset with sec vices.

I didn’t expect that we are on the same floor with those who are in quarantine. It would be much appreciated if we are on the same floor with our children since we reserved early. Together with my husband stayed on the 9th floor and our children stayed on the 8th floor.

We booked an overnight stay to celebrate my birthday last week. I am shocked at how bad the service is now at Sofitel. They gave us our rooms past check-in time, we could not reach anyone on the phone, and were told it would take 45 minutes to send plates and canned drinks to our room. Absolutely nothing was done to make up for the poor service during our stay, just a half-hearted apology. I reached out by email afterwards to express my disappointment and unsurprisingly I received no response. I am a long-time Accor member and this used to be my hotel of choice in Manila. Not anymore.

Kakaiba ang amoy ng entrance. Sabi ng reception dahil daw sa pintura? I don't know pero hinde amoy pintura yun. Yung upuan sa room nagbabak-bak yung faux leather na kumakapit sa damit yung black coating. Ilang beses ako tumatawag sa service nila pero ang sabi naka skeletal work force daw sila kaya matagal sagutin so okay lang. Pero ang di ko matangap eh yung parking. Napaka layo at iikot ka pa palabas ulit para lang ibaba mo yung kasama mo pati gamit mo. Napagalitan pa ako ng striktong guwardiya nila kasi daw hinde daw ako pwede bumalik sa "two way" entrance/exit kailangan daw umikot ako palabas para maka park pabalik after ko ibaba ang wife ko and few things sa lobby nila. Internet was sooooo slow, the whole time I'm working I have to use my mobile data just so I could work. Not good for staycation neither for business stay.

I am always looking forward to staying here. Location, amenities and service are top notch! Food at Spiral is also excellent. That alone is a very good reason to book here. I make it a point to book a staycation here whenever I can.

Excellent in doing business with all services. Front desk are vey soft spoken and cheerful. Good food quiet area, nice views especially at night and excellent locations .Bus services are really excellent talking too and showing about Manila on the way to the airport are very interesting which I am not familiar. Enjoyed staying and keep up the good work.God bless everyone!!!!

The quality of stay was lower, before the pandemic, the staycations here are awesome. Room cleanliness is poor, we found nuts and gumball on the floor that is most probably from the previous guests since we didn't have any.