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马尼拉索菲特菲律宾广场酒店 5 星

客户意见评级 (ALL 评级) 4.4/5 21,717 评论

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马尼拉索菲特菲律宾广场酒店
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酒店其他优惠

  • 现代法国和菲律宾美食

  • 海湾边的城市度假区

  • 空间宽敞的套房设有环形阳台

  • Enjoy special privileges for children with MyKids program

  • Indulge in our unique drink experience with MyGlass package

酒店参加 Planet 21 计划,积极推动酒店业可持续发展。

酒店位置

马尼拉索菲特菲律宾广场酒店

CCP Complex Roxas Boulevard
Pasay City
1300 马尼拉
菲律宾

电话: +63285735555

传真: (+63)2/85515610

从 14h00 办理登记入住手续

从 12h00 办理退房手续

  • 乘飞机

    CENTENNIAL AIRPORT - TERMINAL 2 达到 5公里 / 3.11 英里

  • 乘飞机

    NINOY AQUINO INTL AIRPORT 达到 7公里 / 4.35 英里 - 班车服务 付费

  • 乘船

    CCP FERRY STATION 达到 0.5公里 / 0.31 英里

GPS :14.55346, 120.980791

酒店服务

酒店及周边服务

办理登记入住手续 - 从 办理退房手续

概要

  • 游泳池
  • 停车
  • 穿梭巴士
  • 餐厅
  • 可供轮椅出入的酒店
  • 护理
  • 空调
  • 无限网络
  • 早餐
  • 酒吧
  • 会议室
餐饮服务
  • 4 餐厅
  • 3 酒吧
  • 早餐
    • 点菜早餐 额外收费
    • 儿童 额外收费
    • 自助餐 额外收费
    • 点菜早餐 额外收费
    • 点菜早餐 额外收费
    • 点菜早餐 额外收费
    • 客房服务 额外收费
  • 客房服务
    • 冷餐
    • 热菜
会议/活动
  • 16 会议室
  • 商务中心
    • 商务中心提供工作人员支持服务
无障碍环境
  • 可供轮椅出入的酒店
酒店服务和设施
  • 酒店信息
    • 609 间客房
    • 4 间残疾人士客房
    • 12 间家庭客房
    • 100 间相通客房
    • 609 间禁烟客房
    • 11 多个楼层
  • 酒店使用的语言
    • 英语
  • 洗衣/代客泊车服务
    • 干洗/熨衣
  • 无限网络
    • 高速传输线
    • 公共区域提供无线网络
    • 高速无线网络
    • 酒店提供无线网络
    • 高速网络
  • 空调
    • 空调
  • 入住/退房设施
    • 延迟退房
    • 快捷退房
    • 快捷入住
  • 行李员
    • 行李员
  • 礼宾服务
    • 礼宾服务
  • 接待处提供保险箱
    • 接待处提供保险箱
入住酒店
  • 穿梭巴士
    • MNL 额外收费
    • NINOY AQUINO INTL AIRPORT 额外收费
  • Parking Lot 额外收费
    • 酒店内
    • 495 多个停车位
    • 私人
    • 停车场全天候开放
    • 停车场提供安保服务
    • 代客泊车
护理
  • Lagoon-shaped pool
    • 外部
    • 酒店内
  • So Fit
    • 酒店内
    • 按摩 当前不可用
    • 桑拿房 当前不可用
    • 温泉水疗 当前不可用
    • 极可意水流按摩浴缸/旋流浴缸
精品店/购物
  • 美容院 当前不可用
家庭
  • 儿童服务
    • 针对 3 至 6 岁儿童的儿童俱乐部
    • 针对 0 至 3 岁儿童的儿童俱乐部
    • 室外儿童游乐场
    • 室内儿童游乐场

我们的客房

泻湖泳池、设有水上高尔夫球场的占地 4.9 公顷(12 英亩)的热带花园、小型高尔夫球场、网球场和法式滚球场以及慢跑道。全天候营业的 Le Spa 和 SoFit 中心。金宝贝室内儿童俱乐部和户外游乐场,孩子们可以在这里尽情开展丰富多彩的娱乐和体育活动。 共有 609 间客房,包括宏伟的帝王公寓、2 间歌剧院套房、32 间索菲特套房和 12 间普通家庭套房,装饰精致,设施豪华,入住舒适,让您在城市中休养身心。

您的会议和活动

我们的会议室

  • 会议室数量:17

  • 最大面积:2,100 平方米

  • 最大容量:2000 个人

  • 最大宴会容量:1700 个人

了解更多信息

马尼拉索菲特菲律宾广场酒店
的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级 4.4/5

21,717 评论

TripAdvisor 评级 4.5/5

6,868 评论

2021 TripAdvisor 卓越认证
卓越奖 2021

Excellent

Tripadvisor 评级 5.0/5

krismaetche Business - 26/11/2021 经 TripAdvisor 认证的评论

Excellent in doing business with all services. Front desk are vey soft spoken and cheerful. Good food quiet area, nice views especially at night and excellent locations .Bus services are really excellent talking too and showing about Manila on the way to the airport are very interesting which I am not familiar. Enjoyed staying and keep up the good work.God bless everyone!!!!

Family Staycation

Tripadvisor 评级 3.0/5

Vincent Raphael D 12/11/2021 经 TripAdvisor 认证的评论

The quality of stay was lower, before the pandemic, the staycations here are awesome. Room cleanliness is poor, we found nuts and gumball on the floor that is most probably from the previous guests since we didn't have any.

Bonjour Mabuhay Vincent Rapahel D! It is with sincere regret that I note your dissatisfaction with our service and facilities. We would love to be given a chance to take care of you again and this time to show the standard that Sofitel is known for. Feel free to message me anytime trough this medium or reply to the email I have sent you directly. Kind regards, Gladys Lim-Martinez Guest Experience Manager

Sofitel Review

Tripadvisor 评级 4.0/5

nbcadiz 12/11/2021 经 TripAdvisor 认证的评论

The frontdesk staffs are very accomodating especially Roseville who facilitated our checkin and Eli during our checkout. Generally, we had a very good and fun filled experience during our stay despite of the pandemic.

Bonjour Mabuhay nbcadiz! We are happy to learn that Rose and Eli accommodated you during your stay. We wish to see you back soon here at Sofitel Philippine Plaza Manila! Warm regards, Gladys Lim-Martinez Guest Experience Manager

The BEST of everything all at one place. Sofitel is an AWESOME experience

Tripadvisor 评级 5.0/5

Kym M Business - 19/09/2020 经 TripAdvisor 认证的评论

The BEST. Absolutely great facility. The best duty managers (Janelle, Ron, Alan, Eina) & concierge (Matt, Paul, Cannon, Brian, Eric, and more). Always there help. Housekeeping very good (Raf, Pauline, Mai) My best stay I ever had. Security, F&B, everyone was a real pleasure to see daily. Thanks to Michelle and Joy, Guest Services. I could write a book on how great the personnel and service was at this resort love them all, and sure miss them. Janelle and Matt are very special. Make sure you meet them. Thank you Sofitel, during tough times with the pandemic, you made my stay wonderful and comfortable, your priceless and never forgettable.

Dear Kym M, It is a pleasure having you here. It is sad because I was not able to send you off. It was so sudden and I was off duty. I hoped to see you one last time. But I do look forward to your return. Thank you for your kindness to the team. See you soon! Regards, Michelle Olea Dir. of Guest Experience

Special Celebration with Family

Tripadvisor 评级 5.0/5

aldwin921 12/03/2020 经 TripAdvisor 认证的评论

We booked 4 rooms to celebrate the birthdays of my parents that weekend. The views of Manila Bay was splendid! My nephews and nieces enjoyed playing the swimming pool, while the rest of my family enjoyed the nice resort feeling of the place. They also decorated my parent's room with balloons and a Happy Birthday greeting spread on their bed, which made their day extra special! The staff and food at Spiral were amazing!!!

Great service friendly staff

Tripadvisor 评级 5.0/5

Greggybaby 09/03/2020 经 TripAdvisor 认证的评论

Thoroughly recommend this hotel the service and location is great and the staff are genuinely friendly Spiral is a great resturant and the Sunset bar as the name suggests is the place to be in the evening The Club lounge is like a home from home very friendly and efficient staff run by Roseville, Miss Rica deserves a special mention Get a high room on the pool side if you can

Excellent resort style hotel with large rooms

Tripadvisor 评级 5.0/5

singapore1009 01/03/2020 经 TripAdvisor 认证的评论

Excellent hotel with friendly staff. Great pool and facilities. Restaurants were very good. Safety and security were not over the top. Hotel seemed busy all the time but no delays were experienced. Check in and check out was very quick.

Dear Sinagpore1009, Bonjour Mabuhay! Thank you for choosing Sofitel Philippine Plaza Manila for your stay here in the Philippines. We appreciate your time in sharing with us the experiences you have had during you stay. This is truly essential to us in order to be better in what we do. We are looking forward to have you back again. Warm regards, Thalia Bondoc Assistant Guest Experience Manager

Property experience was good, booking experience was a nightmare

Tripadvisor 评级 3.0/5

Rei_Sabis 24/02/2020 经 TripAdvisor 认证的评论

I chose the Sofitel Philippine Plaza hotel because of its reputation as a five star hotel. I booked our stay thru the Accor Hotels website back in Aug 2019. Checked in at the hotel on February 18, 2020 only to find out that the hotel did not receive my payment or my card was not charged. this is actually false as I saw that charge on my September 2019 statement and paid it off. I had no choice but to pay again or else I have nowhere else to stay. At the end of my stay I was expecting to pay my original quote of PHP4161 per night totalling PHP 15332.87 provided back in August. I ended up paying PHP 17,772.84 I checked with the front desk and they mentioned this is the rate for February and its different from the rate I booked back in August, the employee during check a few days back mentioned that the rate should be the same. The accomodation breakdown are as follows: 02/18/2020 : PHP 6615.89 instead of PHP 4161 02/19/2020: PHP 6046.23 instead of PHP 4161 02/20/2020: PHP 5110.75 instead of PHP 4161 I have booked hotels from my previous travels and did not come across such a horrible experience. I left the country and returned to Canada upset on why a 5 star hotel can mess up the billing and had stressed me out during my stay instead of the expected R&R. I could not recommend this hotel to friends and family in the near future.

Dear Rei_Sabis, First of all I would like to thank you for choosing Sofitel Manila for your stay in the Philippines, Please accept my apology for the inconvenience you have experienced during your stay, I do understand where you are coming from and I would be happy to assist you in order to solve this incident, Here is my contact detail: H6308-GR3@SOFITEL.COM, Thank you, Warm regards, Thalia Bondoc Assistant Guest Experience Manager

Manila Vacation

Tripadvisor 评级 5.0/5

bernie328 13/02/2020 经 TripAdvisor 认证的评论

The service was very good. Everybody in the hotel were very courteous and professional. The room was magnificent and the food was awesome and very delicious.the location of the hotel was excellent. It’s very close to everything, the malls, casinos and restaurants. The concierge can help you with any information that you need to help you enjoy your stay. We had a great time and we highly recommend your hotel to all our friends and family.

Second stay just as good as the first

Tripadvisor 评级 5.0/5

NeridaK_12 Business - 12/02/2020 经 TripAdvisor 认证的评论

The hotel is one of the nicest Sofitel's I have ever stayed in anywhere in the world. The staff are so helpful, the restaurant's and food are out of this world and the view of the sunset from the Sunset Bar is spectacular.

位置好,房间设施老旧

客户意见评级 3.5/5

匿名 情侣住宿 - 01/02/2020 所有已确认评论

位置不错,风景很漂亮。服务一般吧,迎宾很久都没把箱子送到房间,又自己下楼去拿的,房间设施比较老旧。

Dear Valued Guest, Bonjour Mabuhay! Thank you for sending us your detailed experience regarding your recent stay here in Sofitel Manila as we make every effort to maintain high quality standards. I am happy to take note of your feedback to be able to serve you, and our future guests, better. We are looking forward to create memorable experiences with you! Yours truly, Dey Medina Quality Officer Sofitel Philippine Plaza Manila

位置好,服务好

客户意见评级 5.0/5

L. 情侣住宿 - 27/01/2020 所有已确认评论

还会下次再来。

Wonderful stay.

Tripadvisor 评级 5.0/5

Seaspray2 26/01/2020 经 TripAdvisor 认证的评论

Had 3 different rooms due to our travel movements in and out of Manila. Each room was great with good furnishings, quality bedding and spacious bathrooms. The hotel staff were so professional and helpful, from the front desk to the room attendants to the concierge and all the restaurant staff. We thoroughly enjoyed our stay, especially the amazing outdoor pool area and Spiral restaurant.

Outstanding hotel

Tripadvisor 评级 5.0/5

Docmike0602 Solo travel - 20/01/2020 经 TripAdvisor 认证的评论

Great stay at an outstanding hotel. The service was first class. The surroundings are first class. The staff would be amongst the finest that I have encountered anywhere in the world. Once again _ thank you Sofitel Manila.

#STAYCATION

Tripadvisor 评级 5.0/5

Stay25408130777 Couples - 19/01/2020 经 TripAdvisor 认证的评论

A relaxing weekend get away with my partner to celebrate in advance her birthday and our 9th year anniversary. we are looking forward to stay again when she comes back to the Philippines but this time longer period to stay.

Family Staycation

Tripadvisor 评级 5.0/5

annvizcarra48 Family - 14/01/2020 经 TripAdvisor 认证的评论

Service experienced was on personal basis. Best location, We love the balcony, seeing the bay during the sunset, and the city at night. Staff were professional and personalized service extended to us. Our stay made our wedding anniversary celebration a memorable one. Thank you, Sofitel!

Excellent

Tripadvisor 评级 5.0/5

jisisalvador Family - 13/01/2020 经 TripAdvisor 认证的评论

When I will choose a staycation I always wanted to stay in Sofitel aside from there amenities and facilities I love also the wide spread of there breakfast buffet.if nothing to do it's very nice to unwind near in the pool side and watch the sunset,I will choose Sofitel for the nxt staycation.

Disappointing Check-In

Tripadvisor 评级 2.0/5

marttom2001 Family - 13/01/2020 经 TripAdvisor 认证的评论

As per my understanding on your check-in policy, time for check-in is 2 pm. We arrived around 2 pm and with a long queue for check-in from the Accor counter, we waited for our turn. When our turn came, although we've reserved four(4) rooms, we were only given 2 initially and had to wait for almost 2 hours for the other rooms. This was really unacceptable as these were booked way ahead of the scheduled dates. Although the upgrade of one room was appreciated, there seems to be no difference to the other rooms provided. We hope that this will never be encountered again for our next visit.

Dear marttom2001, Bonjour! I understand your concern and I also hope that this would be avoided in the future. Hence, for your next stay, please email H6308-gr1@sofitel.com and look for our Loyalty Officer, Armilette so she can personally take care of you and your family. See you soon! Regards, Michelle Olea Director of Guest Experience

Home away from home

Tripadvisor 评级 5.0/5

Jane A Family - 12/01/2020 经 TripAdvisor 认证的评论

It was an amazing hotel, we always stay in here everytime we go to Philippines, staff are amazing, one of the staff (Yvonne) even recognise my daughter after 3 years 😊, it's always outstanding the service. Just a little note to pls make sure the room is absulutely clean before you send guest to they're room. Other than that we really did enjoyed our stay and will definitely come back.

Refreshing appreciated experience

Tripadvisor 评级 5.0/5

115geraldf Business - 11/01/2020 经 TripAdvisor 认证的评论

At times in travel there is a location that you stop that just blows you away in your expectations. This was one of those total surprise experiences. The detail to making service personalized in this large location was beyond memorable. Cheers to you all!

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