プルマン ジュメイラレイクスタワーズ ホテル&レジデンス

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プルマン ジュメイラレイクスタワーズ ホテル&レジデンス 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.5/5 1,492 件のレビュー

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  • 無料Wi-Fi

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ホテル所在地

プルマン ジュメイラレイクスタワーズ ホテル&レジデンス

Jumeirah Lakes Towers Clustert, Off Sheikh Zayed Road, Exit Number 32
9268 ドバイ
アラブ首長国連邦

電話番号 +971 4 567 1100

ファックス +971 4 567 1100

Eメール

  • 飛行機で

    DUBAI INTERNATIONAL AIRPORT 32km / 19.88 マイル - シャトルバス有料

  • 電車で

    DXB MARINA STATION 0.1km / 0.06 マイル

GPS:25.079614, 55.149888

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概要
敷地内
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  • 駐車場
  • シャトル
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  • 車椅子利用可能なホテル
  • 快適なご滞在
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  • Wifi
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お客さまの口コミ
プルマン ジュメイラレイクスタワーズ ホテル&レジデンス

実際の宿泊者100%の認証口コミ

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確認済みレビュー アコーホテルズ  4.5/5  1,492 件のレビュー

トリップアドバイザーの評価  4.5/5  3,005 件のレビュー

2022エクセレンス認証

好立地、広い部屋

お客さまの声 5.0/5

Mochi ファミリー - 確認済みレビュー すべて

家族旅行で宿泊しました。まずは立地が素晴らしく、電車とトラムの乗換駅のすぐ近くなので、どちらにもアクセスしやすかったです。お部屋は150m2もある広いスイートで、洗濯機もあり、家族旅行後の会社のカンファレンスに向けて洗濯もできたのが良かったです。また泊まりに来ます。

Pandemic travels

トリップアドバイザーの評価 4.0/5

SaquibA5 ビジネス - トリップアドバイザー認証口コミ

Very expensive for the standard of service provided. Breakfast seemed to be compromised and i guess the property just took advantage of the situation given the expo 2020 to charge exorbitant rates for minimum services

Dear SaquibA5, Thank you for taking your time to review your experience on TripAdvisor. We appreciate your feedback and hope to welcome you back again in the near future. Warm regards, Abdelilah Ait Ahmad Front Office Manager

My stay

トリップアドバイザーの評価 4.0/5

Abla950 トリップアドバイザー認証口コミ

Al hotel staff are friendly and helpful special thanks to Mr Abdulelah and Mr Rakshan for their efforts to make my stay good even though hotel was fully booked. Thank you for Lilyan at reception See you agian

Dear Mr. Abla, Greetings from Pullman Jumeirah Lakes Towers, Dubai! Thank you so much for your very kind feedback. We are truly grateful for the wonderful things you have said about our hotel, team, service and hospitality. I will certainly share your exceptional gratitude with all our team and especially with Abdelilah and Lilian, they will be thankful for your kind words. We really look forward to welcoming you back once again at Pullman Dubai Jumeirah Lakes Towers. If you're ever visiting Dubai again, don’t hesitate to contact me directly for any assistants. Warmest regards Rukshan Dahigamuwa Duty Manager

Happy to stay at this Pullman but not all within expectations

トリップアドバイザーの評価 3.0/5

lowie-elke ビジネス - トリップアドバイザー認証口コミ

Was happy to stay at a Pullman though expected more from it, room was OK, clean, executive lounge was really disappointing (no atmosphere/low choice of snacks or drinks/no breakfast offer...), breakfast was average and expected bit more quality

Dear lowie-elke, Thank you for taking the time to tell us about your experience at the Pullman Dubai JLT. I am sorry for the experience you encountered; please allow me to express my sincerest apologies, on the other hand is good to hear you enjoyed your stay with us. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm Regards, Rukshan Dahigamuwa Duty Manager

快適な滞在

お客さまの声 4.0/5

Hioka ビジネス - 確認済みレビュー すべて

トイレの排水があまりよくない以外は満足なサービスでした

親愛なるヒロカズ、 プルマンドバイジュメイラレイクタワーズホテル＆レジデンシズでのご滞在に関して、貴重なご意見をお寄せいただきありがとうございます。いただいたご意見・ご感想をもとに、サービスのさらなる向上に努めます。 スタッフ一同、皆様のご来店を心よりお待ちしております。 よろしくお願いします、 Rukshan Dahigamuwa デューティマネージャー

親切なスタッフ

お客さまの声 3.0/5

匿名 ビジネス - 確認済みレビュー すべて

滞在中にコロナに感染しましたがスタッフが親切に対応してくれて助かりました。 急な滞在の延長にもスムーズな対応 設備のトラブル（部屋の鍵が開かないetc）がありました

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Pullman Dubai Jumeirah Lakes Towers - Hotel. I am sorry that your did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Thank you once again for your feedback, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Abdelilah Ait Ahmad Front Office Manager

駅にもオフィスに近く便利でした。

お客さまの声 4.5/5

Takuya Y. ビジネス - 確認済みレビュー すべて

清潔で快適でした。

Dear Takuya Y. Thank you for the time you have taken to evaluate your experience following your recent stay at the Pullman Dubai Jumeirah Lakes Tower. It is a pleasure to know that you have enjoyed your stay, as we indeed continuously strive to offer a high level of service, of which learning the guests names and greeting them is part of it. Once again, thank you for your feedback and we look forward to welcoming you back in The Pullman JLT Warm regards Abdelilah Ait Ahmad Front Office Manager

Comfortable and pleasant stay

トリップアドバイザーの評価 5.0/5

Rashmi D ビジネス - トリップアドバイザー認証口コミ

It was a pleasure to stay here- one main reason is that service is efficient and prompt. The staff are cooperative and friendly. The breakfast was great. The room is comfortable and well maintained. The only suggestion I will make is that when hotel guests arrive and are waiting to be checked in, please seat them. I was tired and stood for at least 20 minutes while the checkin formalities were taking place.

Dear Rashmi D Wow, I guess every hotel wishes to receive such a positive review ! Thank you very much for your kind and gracious compliments. Your kind words are truly appreciated and I will make sure they will be shared with everyone involved. Your positive comments help to continue to nurture a culture of hospitality that is a strong focus in everything that we try to do, every day; and I cannot thank you enough for sharing them with me. I hope to have the opportunity to welcome you back in the near future. With kind regards, Abdelilah Ait Ahmad Front Office Manager

Nice stay in a pleasant area

トリップアドバイザーの評価 4.0/5

Departure11693604021 ビジネス - トリップアドバイザー認証口コミ

Very helpful staff and nice facilities, the hotel is well located with the possibility to do some walks or jogging around the lake just from the hotel. I thank Robert in particular from the reception who was very helpful.

Dear Departure11693604021 We delighted to hear that you enjoyed a comfortable stay with us and made good use of the hotel’s location to enjoy the city of Dubai. We are especially pleased that you found our Heartist Robert so friendly and helpful, I am certain that he will be very happy to know that their efforts are well-appreciated. Thank you for choosing Pullman Jumeirah Lakes Towers and we look forward to welcoming you back soon. Warm regards, Abdelilah Ait Ahmad Front Office Manager

Big promise but very average reality!

トリップアドバイザーの評価 3.0/5

BorVla トリップアドバイザー認証口コミ

This hotel is certainly not a five stars establishment. 35 floors standard Dubai tower having no caracter and build without any inspiration. Poor maintanance making this hotel appear old and used. Not recommended as hotel is much below of the promise and average Pullman international level.

Dear BorVla I'm really sorry for the experience you have encountered, At Pullman, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and concerning departments are instructed regarding the indecent. I do hope, dear Mr. BorVla that you will not judge the quality of our hotel based on your experience earlier this month. I hope your travels will bring you back to Dubai in the near future. Nevertheless, we would like to regain your trust, and we hope you give us the chance to better serve you in the near future. Warm regards, Abdelilah Ait Ahmad Front Office Manager

立地の良さとサービスの良さ

お客さまの声 4.5/5

Akira ビジネス - 確認済みレビュー すべて

スタッフのフレキシブルな対応などおすすめホテルの一つ

Akira San, We very much appreciate your comments regarding your stay at the Pullman Dubai Jumeirah Lakes Towers Hotel Residence. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I would be very grateful if you could share your experience about your stay as well as about our team members on our Trip Advisor page. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Abdelilah Ait Ahmad Front Office Manager

Very good hotel

トリップアドバイザーの評価 5.0/5

alexandrf777 ファミリー - トリップアドバイザー認証口コミ

We loved our experience at the Pulmann JLT.The lobby and outdoor areas are fantastically spacious and opulent - just what you would expect. Security is high so non-residents can't get into the hotel area and we felt safe and secure throughout our trip. The rooms were spacious and clean. We had 2 separate rooms and both were equally clean. We also had great service from all staff staff we encountered - all friendly and welcoming - all as expected from a hotel in this tier. 

Dear alexandrf777, Thank you for sharing your positive feedback on tripadvisor following your recent stay at the Pullman Dubai Jumeirah Lakes Towers. We are delighted to receive your comments and hope to welcome you back again in the near future. Best regards Christina Assmann Front Office & Guest Experience Manager

Excellent

トリップアドバイザーの評価 5.0/5

759sujitt Couples - トリップアドバイザー認証口コミ

Our stay was very good. Great location, Good breakfast, Good bar, very clean room, comfy bed, friendly staff. Niroj from front desk was very helpful. Thanks for upgrading us 😀 we had a good time and will prefer to return to this hotel.

Dear sujit t, Thank you for your kind feedback. We are pleased to see that you had an enjoyable stay, which was enhanced by the service you received from Niroj. He will be delighted to learn that he had an impact on your visit and we hope to welcome you back again soon. Best regards Christina Assmann Front Office Front Office & Guest Experience Manager

Great Hotel!

トリップアドバイザーの評価 5.0/5

faycalddd ビジネス - トリップアドバイザー認証口コミ

Gteat hôtel and very kind / professional team! From the reception to the restaurants and gym, very helpful team. I will be coming back for sure! Rooms are very clean and the breakfast is awesome Keep it up guys!

Dear faycalddd, Thank you for your friendly review on TripAdvisor following your recent stay at the Pullman Dubai Jumeirah Lakes Towers. It is always a pleasure to receive positive feedback, which we will happily share with the team. We hope to welcome you back again very soon and meanwhile remain at your service. Kind regards Christina Assmann Front Office & Guest Experience Manager

A great place to stay in JLT for business and to connect with the Dubai metro and other parts of town

トリップアドバイザーの評価 5.0/5

OMTT ビジネス - トリップアドバイザー認証口コミ

Another stay at Pullman Jumeirah Lakes Towers Hotel & Residence. Great service and friendly staff as always. I would like to recognize some of the team members like Abdelilah, Ruckshan and Analiza that consistently go the extra mile and deliver outstanding service. They are great ambassadors of the hotel and definitely lead by example. Of course the rest of the team is doing an excellent job too and thank you for making my stays feel like being at home!

Dear OMTT, We are delighted to read through your review and to know that you enjoyed your return visit with us. We sincerely appreciate your wonderful comments especially with regards to the team members at the Front Desk you highlighted as well as the rest of the team. It is the biggest compliment when we are able to make our guests feel like being home when they are away from home and will share your feedback with the team. Once again, thank you for returning and taking the time to share your experience. We all look forward to welcoming you back to the hotel in the future. Warm regards Christina Assmann Front Office & Guest Experience Manager

My favorite hotel but disspointed this time

トリップアドバイザーの評価 5.0/5

mhilal77 ビジネス - トリップアドバイザー認証口コミ

One of my favorite hotel in Dubai. I stayed in at this hotel all time I visited Dubai this year 2019 sofar. Since, I am platinum card holder which I am expected to have special care as usually I had. I booked the room for 3 nights and I was requested during check in to extanding my reservation for anther 2 nights. But all requested is rejected. Unfortunately this time my family come to stay with me in Dubai for 3 nights. The plan was staying 2 night at this hotel, and one night in Sofitel palm resort. Even family reached to hotel at 1 pm, and the duty manager give us late check out, just to help us to get an hotel but still this is not acceptable with me. Because no use for our royalty to accor hotels. What is meaning held platinum card or no card holder. Is just few things which really not make big difference. Very disspointed and I am thinking to change hotels chain with other group and program they appreciate the members.

Dear mhilal77, It is always a pleasure to welcome you back to the Pullman Dubai Jumeirah Lakes Towers and we appreciate your time reviewing your recent stay with us. We would like to deeply apologize for the inconvenience caused to you as a valued Platinum Le Club member by not being able to extend your stay as we were fully committed on the night of your extension request. Platinum members have guaranteed room availability up to 2 days prior to arrival and am very sorry to see that this was not taken into consideration upon your arrival. I understand that Mr Abdelilah was trying to assist you upon your departure; however at this time it was unfortunately not possible to extend your room. We hope that you will allow us the opportunity to serve you better in the future and look forward to welcoming you back. Meanwhile we remain at your service. Kind regards Christina Assmann Front Office & Guest Experience Manager

Good business stay hotel

トリップアドバイザーの評価 4.0/5

Tanel T ビジネス - トリップアドバイザー認証口コミ

Very good exclusive lounge and service, nice connection with metro and city. Helpful staff. La Vue lounge outside was coog for evening relax. Pool on the top of the hotel, small but not very overcroded.

Dear Tanel T, Thank you for your kind words following your recent stay with us. We are pleased to see that you had a good business trip and enjoyed our facilities along with the helpful service. We hope we will have the opportunity to welcome you back again soon. Warm regards Christina Assmann Front Office & Guest Experience Manager

My opinion about the hotel Jumeirah Lakes Towers

トリップアドバイザーの評価 5.0/5

luizbgm ファミリー - トリップアドバイザー認証口コミ

Excellent hotel with good room, good price, good bedroom, close to the subway, excellent restaurants and a good breakfast. The check-in and check-out is very fast and the service is excellent. I recommend this hotel because the value for money is excellent

Dear luizbgm, Thank you for your kind review. We are delighted to read that you had an excellent experience and appreciate your recommendation. We hope to welcome you back again soon and meanwhile remain at your service. Warm regards Christina Assmann Front Office & Guest Experience Manager

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トリップアドバイザーの評価 5.0/5

Magdi10 ビジネス - トリップアドバイザー認証口コミ

I stayed at the Pullman Jumeirah Lakes Towers Hotel & Residence during September 2019 and everything was perfect. I would recommend this hotel without hesitation. Truly i would rate it a 10 out of 10 experience.

Dear Magdi10, Thank you for your excellent rating of your recent stay with us on Tripadvisor. It is always a pleasure to receive such great feedback and appreciate your recommendation. We hope that we will have the opportunity to welcome you back again soon and meanwhile remain at your service. Kind regards Christina Assmann Front Office & Guest Experience Manager

Convenient property in Dubai JLT

トリップアドバイザーの評価 4.0/5

OMTT ビジネス - トリップアドバイザー認証口コミ

This hotel is well located and is attractive for its vicinity to the nearby offices. The staff is helpful and polite, attentive to details and service oriented. I appreciated the gym on the 34th floor and its comprehensive equipment with a view on the Marina. A little disappointed to notice that the Executive Lounge was closed for breakfast on my last two stays... not great for business customers... The restaurant downstairs where the breakfast buffet takes place has upgraded its offerings over the years, however there is still room for improvement. The DETOX corner is NOT refrigerated: juices and yogurts are served at room temperature, the portions of (melting) butter are also not covered with ice cubes. Besides, the usual seating issues are recurrent.

Dear OMTT, We sincerely appreciate the time you have taken to write your positive feedback on our Trip Advisorpage following your stay with us and for appreciating our GYM and helpfulness of our Heartist. Rest assured that we took note of your comment about the Detox and Breakfast at club lounge and will act accordingly. Until then, we all look forward to welcoming you back at Pullman Dubai Jumeirah Lakes Tower on your next visit to Dubai. Warm regards, Christina Assmann Front Office & Guest Experience Manager

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