Sofitel Dubai Jumeirah Beach 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.6/5 3,782 件のレビュー

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Sofitel Dubai Jumeirah Beach

ジュメイラビーチレジデンス, ザ・ウォーク、ドバイ
473828 ドバイ
アラブ首長国連邦

GPS:25.075315, 55.131415

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敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • ルームサービス

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実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.6/5  3,782 件のレビュー

トリップアドバイザーの評価  4.7/5  13,818 件のレビュー

Sofitel Dubai - Rashid

トリップアドバイザーの評価 5.0/5

22damianc Couples - トリップアドバイザー認証口コミ

Lovely hotel, very clean Rashid provided a great service and the rooms were spotless . We definitely come back in the future.. great location close to the beach and all amenities.

A disastrous stay – constant problems, zero accountability

トリップアドバイザーの評価 1.0/5

Reza R トリップアドバイザー認証口コミ

My stay at Sofitel Dubai Jumeirah Beach has been nothing short of a disaster and completely unworthy of a luxury brand. Despite fully prepaying a suite more than a month in advance, I was given a lower-floor suite with no explanation. Upon arrival on 29 December, I was forced to pay AED 500 for minibar deposit, while USD cash was refused unless exchanged at an unfair hotel rate. Shortly after, a staff member rudely locked the minibar, an unacceptable and humiliating act in any hotel. The room problems were endless: • Broken coffee machine on arrival, wasting over an hour • A so-called “suite” lacking basic suite-level amenities • Poor bathroom and vanity facilities, no full-length mirror • Even today, after returning to my room, there was no drinking water and no glass provided unless I personally called and requested them This was not my first issue here. During a previous stay, management asked me not to file a complaint, promising future compensation—which was never honored. Even now, despite sending a formal complaint email, no one has responded. Instead of enjoying a premium New Year stay, I am constantly forced to chase basic necessities. This hotel feels more like a battle than a place of hospitality. I strongly do not recommend this property to anyone expecting professionalism, respect, or true luxury.

Excellent stay at a great location.

トリップアドバイザーの評価 5.0/5

Navigator44608321276 トリップアドバイザー認証口コミ

During my stay at Sofitel JBR, one person from front desk truly stood out — Amr Slim. He brings such positive energy and genuine hospitality that you instantly feel taken care of. Whether it’s a small request or something big, Amr always goes above and beyond with a smile. He doesn’t just serve guests; he creates moments that make your stay memorable. People like him are what make a hotel experience special.

Dear navigator44608321276, Thank you sincerely for taking the time to share such a thoughtful and heartfelt review of your stay with us at Sofitel Jumeirah Beach. We are truly delighted to know that you enjoyed an excellent stay and appreciated our prime location. Your wonderful words about Amr Slim are deeply appreciated and genuinely moving. It is incredibly rewarding to know that his positive energy, genuine care, and dedication made such a meaningful impact on your experience. Amr truly embodies the spirit of heartfelt hospitality we strive to deliver, and your recognition reinforces the passion he brings to his role every day. Rest assured, your compliments will be shared with him and the entire Front Desk team with great pride. Thank you once again for your kind recommendation. We look forward to welcoming you back very soon and creating even more memorable moments for you. Warm regards, Samanta Soobrayen Assistant Guest Experience Manager

JBR vibrant Hotel location

トリップアドバイザーの評価 5.0/5

R T トリップアドバイザー認証口コミ

Beautiful hotel and location is worth the Money. Helpful staff, clean , tidy rooms. . We were group of 9 and had booked sea view rooms. View from the balcony was so pleasant. Look out for 8 PM drone show!

Dear rtL3817JR, Thank you very much for sharing your wonderful feedback following your stay with us. We are truly pleased to know that you found our hotel beautiful and felt that the location offered great value for money. It is gratifying to read that you and your group enjoyed the sea view rooms, the pleasant balcony views, and the cleanliness and comfort of the accommodations. JBR is indeed a vibrant destination, and we are delighted that the 8 PM drone show added an extra special touch to your experience. Your kind words about our helpful team are sincerely appreciated and serve as great encouragement for all of us. We look forward to welcoming you and your group back again for another memorable stay in the heart of JBR. Warm regards, Samanta Soobrayen Assistant Guest Experience Manager

Good experience

トリップアドバイザーの評価 5.0/5

Ankikumar009 トリップアドバイザー認証口コミ

Recently I visited this hotel , the location of the is very good view is so stunning and I had dinner at restaurant food was fabulous and rooms are very clean and the staff are very friendly especially LIN from room cleaning helped me alot ,good hospitality.

Dear Ankikumar009, Thank you for taking the time to share your valuable feedback following your recent visit. We are delighted to know that you had a pleasant experience and that you enjoyed our prime location, stunning views, delicious dining experience, and the cleanliness of our rooms. Your kind words about our team are truly appreciated. We are especially grateful for your special mention of Lin from our room cleaning team. It is wonderful to know that her dedication and helpfulness contributed positively to your stay. Your recognition is a great motivation for our team and reflects the warm hospitality we strive to deliver to every guest. We sincerely thank you for choosing our hotel and look forward to welcoming you back again for another memorable experience. Warm regards, Samanta Soobrayen Assistant Guest Experience Manager

との提携 TripAdvisor

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