ノボテル マラケシュ イヴェルナージュ 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 3.6/5 693 件のレビュー

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Rue Haroun Errachid, Quartier de l'hivernage, 40020 マラケシュ, モロッコ

説明

ホテルのその他の情報

  • 全室ミニバー

  • 美しい屋外プール

  • 無料の Wi-Fi

  • ホテルのバザールレストラン

  • トレンディーなイヴェルナージュ地区の中心部に位置しています。

当ホテルの客室

ホテル所在地

ノボテル マラケシュ イヴェルナージュ

Rue Haroun Errachid, Quartier de l'hivernage
40020 マラケシュ
モロッコ

GPS:31.622722, -8.002278

電話番号
ファックス +212 5244-24541

アクセスと交通機関

ホテルサービス

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敷地内
  • プール
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • バー
  • ルームサービス

BAZZ'ART

Welcome in a place where family and friends gather for good times and exceptional food. Chef Hamid will surprise you with a clever blend of authentic and creative signature dishes. Enjoy the sunny mornings in our intimate indoor and outdoor settings

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  3.6/5  693 件のレビュー

トリップアドバイザーの評価  3.7/5  2,159 件のレビュー

A good hotel with unhelpfull,inefficient reception staff who make you wait for the room.

トリップアドバイザーの評価 1.0/5

Marlon V トリップアドバイザー認証口コミ

Arrived at the hotel at 12.30 hrs 27,11,2025 i was aware that check in was from 14.00 hrs onwards . the lady informed me that the rooms are not ready till 14,00 hrs we were sitting at the reception area 5 rooms checked out at 12,40 i saw them . After waiting till 13,50 i asked the gentleman at the reception about my room he said check in is 15.00 allthough the check in time written on my booking was written 14.00 , then the lady showed up and the same lady who said check in was 14,00 said it was 15 ,00 . i had enough of this waiting and lying morrocans i wanted to cancel my booking . then i received a room right away . Room 101 . These 2 reception staff give the hotel a bad name and should be given training in customer service or Fired from the hotel . from 12.30 to 14.00 . they did not care to call housekeeping and get a room ready and we were the only ones waiting in the reception . train these people that when a customer arrives and is waiting , to give them the room as soon as possible and cordinate it with housekeeping . The system they use is the rooms are allocated to the arrivals for the day and the paperwork is in different files at the reception with the guest name .and they are so lazy and dont care they wait till housekeeping informs that the room asigned to the guest is ready .until then they make the guest sit and wait . And at the end they tell me different booking companies have different check in times they think people are stupid and have not travelled before .Avoid this hotel .

Fair Review

トリップアドバイザーの評価 2.0/5

Muhammad H トリップアドバイザー認証口コミ

Overall, the environment is good, but the washrooms are too small and there is no shower available, which was quite disappointing. Especially in a Muslim country, I didn’t expect this.

Value for money hotel in a beautiful city

トリップアドバイザーの評価 5.0/5

simonhB4230WK トリップアドバイザー認証口コミ

Lovely facilities excellent food. Staff outstanding especially AÏCHA THE RECEPTIONIST. Very helpful, professional and smart. And a beautiful smile made me feel extremely welcome. Thank you Simon from England

Very good!!

トリップアドバイザーの評価 5.0/5

DayTrip20770636007 トリップアドバイザー認証口コミ

Thanks to Aicha and Jaouad for the nice place! The hotel is next to everything. The breakfast en pool are very nice! See you net time!!

Disappointment Disguised as Hospitality

トリップアドバイザーの評価 1.0/5

Benjamin O トリップアドバイザー認証口コミ

With over 100+ hotel stays this year alone I have never left a negative review, but this stay deserves one. My experience at Novotel Marrakech Hivernage was an extraordinary display of disorganisation, indifference, and false advertising from a hotel that has no business calling itself a resort. When I arrived, I was placed in a room directly above construction work, which made the space impossible to rest in. When I raised the issue, I was moved to a smaller, downgraded room with no balcony, no view, and fewer amenities than the one I had booked. I agreed to this only after being assured that I would be upgraded the following day. The next afternoon, after several hours of waiting, I was informed that an upgrade was ready. It turned out to be identical to the room I had just stayed in, located on a higher floor with broken air conditioning. This led to another move at two in the morning, this time into a single bedroom but with working air conditioning. Every room I stayed in suffered from the same faults. The showers flooded the floor, fittings were worn, and the overall atmosphere felt neglected. The hotel advertises itself as a resort, yet there is nothing about it that distinguishes it from a standard city hotel. There is no spa, no enhanced dining, and no sense of comfort that would make guests want to spend time there. If a property chooses to call itself a resort, it must deliver something that justifies that title. The pre-booked airport transfer I arranged and paid for through the hotel arrived 45 minutes late. Staff could not locate the booking and took an unreasonable amount of time to provide a solution. What made the stay most frustrating was the lack of accountability. There was no apology, no effort to correct the situation, and no gesture of goodwill. Guests book holidays to rest, not to chase down the basics of service. There is a clear difference between a place to sleep and a place to stay. This hotel presents itself as the latter but offers nothing that would make you want to remain inside it. I recognise how demanding hospitality work can be, and this is not a reflection of every staff member. The issue lies with management and oversight. Standards have slipped, and the absence of care shows. Until that changes, I would not recommend wasting your time and money at this hotel, if you are seeking the quality and professionalism normally associated with the Accor name.

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 490 件のレビュー 8.8/10 ロケーション
  • 730 件のレビュー 4.7/10 客室
  • 1,112 件のレビュー 7.5/10 サービス
  • 20 件のレビュー 5.2/10 インターネット
  • 369 件のレビュー 4.2/10 快適さ
  • 327 件のレビュー 6.3/10 朝食
  • 326 件のレビュー 4.5/10 清潔さ
  • 230 件のレビュー 5/10 雰囲気

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マラケシュのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。