モーベンピック マラケシュ 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 2,466 件のレビュー

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Avenue Mohammed Vi Hivernage, 40000 マラケシュ, モロッコ

説明

ホテルのその他の情報

  • マラケシュのダウンタウン、イヴルナージュ地区に位置するホテル

  • モダンな環境のオアシス

  • 3つのレストランとバー

  • パレ デ コングレ マラケシュに直通

  • スパ、温水プール、ヨガスタジオ、キッズクラブ

当ホテルの客室

ホテル所在地

モーベンピック マラケシュ

Avenue Mohammed Vi Hivernage
40000 マラケシュ
モロッコ

GPS:31.6244222, -8.0157307

電話番号
ファックス +212 5243-39110

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  2,466 件のレビュー

トリップアドバイザーの評価  4.6/5  5,245 件のレビュー

2024エクセレンス認証

Unlawful charge and no reply from hotel

トリップアドバイザーの評価 1.0/5

louisemulholland21 トリップアドバイザー認証口コミ

I would like to raise a complaint for a wrongful charge on my account from a cancelled travel industry stay that I would like rectified immediately. I had made a booking for personal reasons, but was then unable to travel, so I cancelled the reservation within the time period. The reservation was cancelled online and then I called the hotel to follow-up, who confirmed this had been cancelled and no charge. I have been charged over £320 for no reason and I have also alerted this to Accor. As a loyal customer – professionally and personally – of Accor, I would like this rectified asap, particularly as my friends still stayed at the hotel despite not accessing a preferential rate. I have contacted the hotel repeatedly and my request is being ignored.

A great stay

トリップアドバイザーの評価 5.0/5

patricia g トリップアドバイザー認証口コミ

A great stay. We arrived without luggage but there is a mall just 5 minutes away where we bought night clothes. It also had a great rooftop restaurant with excellent food. The concierges booked us wonderful guides, to the Atlas and the Medina. The pool was heated and we enjoyed a leg massage with Argan oil. The only downside for us, was that the Spanish restaurant wasn´t open for lunch. We prefer lunch to be our main meal. The night we arrived we went to the Moroccan restaurant and had the lamb. Absolutely first class.

Dear Guest, Thank you very much for sharing your wonderful feedback. We are delighted to hear that you had a great stay with us, even despite the inconvenience of arriving without your luggage. We are glad our proximity to the mall helped make things easier for you. It is also a pleasure to know that you enjoyed our rooftop restaurant, the guided tours arranged by our concierges, the heated pool, and the relaxing leg massage with Argan oil. We will be certain to share your kind words with our teams. We also appreciate your comment regarding the Spanish restaurant not being open for lunch. Your feedback is valuable and will be shared with the concerned department for future improvements. We are truly pleased that you enjoyed your dinner at the Moroccan restaurant, especially the lamb, and that it left such a positive impression. We hope to have the pleasure of welcoming you back for another memorable stay. Warm regards, Guest Relations Team

Great

トリップアドバイザーの評価 4.0/5

Goodvibes1 トリップアドバイザー認証口コミ

Visit from UK. We enjoyed our 3 night stay but I believe the hotel is not 5*. More like 3 plus. Well, the hotel itself is 5* but our room was not. Arrival: absolutely beautiful and clean entrance/reception area. Grounds are beautiful. Check in was no problem and friendly staff. I took £500 in cash and exchanged this at reception upon check in without any issues. Please don't do what I do. I take credit card all over the world but on this occasion I did not. I preferred to use cash but the hotel placed a £300 hold/deposit on my debit card. I only took my spare savings debit card so had to quickly transfer money across . My fault but make sure your debit card is loaded with extra cash you won't be using for this if you are only bringing cash from the UK and don't want to take Credit card. Anyway, all fine and had assistance with luggage to the room. The room was nice and spacious but a few points: No do not disturb sign to use, no bin in the room except bathroom, separate toilet was very uninviting ( tiles looked dirty and toilet/area just looked old) it's nice to have a comfortable area to do your business in a 5* so this was definitely not, no iron in room even though stated there was, switch sockets were silver and looked dirty this could have been marks from cleaning but should be polished before new customer arrives and finally the shower was large with hot lovely water but again the tiles had splash marks that looked dirty, should be cleaned before new customer. So from experience room was 3*. Tiny balcony with nice view towards pool, used common sense and moved the table in between the two large chairs otherwise you could not move . No issues at all for us but just a point. Breakfast was lovely without complaint. Service: First impressions count! Our first afternoon we sat by the pool near the back for an hour. Lovely weather and like others we fancied a beer or cocktail. Two male waiting staff walked by more than 10 times without saying anything (considering it was service only!) we decided to be our British selves and walked along the pool trying not to look irritated and approached the bar area. We were stopped in our tracks so we simply said can we get a drink we are sitting bottom of pool, husband said no issues we are at bar now and we will just get own drinks. The bartender didn't want to assist and pointed us away to 'another bar' perhaps he thought we were sitting at the pool behind but had he listened he would know that we had simply been sitting 45 minutes without being able to get a drink. Anyway, senior staff came over took order and told us politely our drinks would follow to where we were sat. They did arrive about 15 minutes later but that first impression was not great. Just let us buy our drinks at the bar and apologise offering table service next time but seemed a fuss on. That was the only issue, seems minor but not 5* service. Location: 40 minute lovely walk to the square. M avenue, LE 6 restaurant 10 minutes walk. We never used taxi and walked everywhere( Our preference when travelling) . Check out: I wanted to give a good hour and half as that's just me, this allows time for queuing and a slow check out. No queue 11:45ish and lady receptionist very friendly and asked how trip was, what we had done. Paid tourist tax in cash using left over dirhams so all good. Card hold was cancelled and we did repeat this back and a receipt followed. No issues. As we left the file festival was on so front of hotel was jam packed with Police and taped off, no issues at all and felt completely safe throughout whole trip. The presence of security and Police is nice to see for us.

Dear Guest, Thank you for taking the time to share your detailed feedback. We are delighted to hear that you enjoyed the hotel’s grounds, entrance, and breakfast, as well as the overall comfort of your stay. We also appreciate your constructive observations regarding your room and service. Please accept our sincere apologies for the inconveniences you experienced with the room condition, minor cleanliness issues, balcony setup, and the initial poolside service. Your comments have been shared with the relevant teams to ensure these matters are addressed and improvements are made. It is our hope to have the opportunity to welcome you back and provide a stay that fully reflects the standards you expect from a 5-star property. Warm regards, Guest Relations Manager

Do not stay in this hotel!

トリップアドバイザーの評価 1.0/5

Ram R トリップアドバイザー認証口コミ

I booked the deluxe suite which is supposed to be the most luxurious suite. The hotel is beautiful. But the hotel decided to give me the last building in the hotel which my balcony view is a parking lot, a construction site and a street with loud cars and motorcycles passing by. I complained with management they said that, they don't have any other suite available, and MAYBE tomorrow will check if there's any availability for them to change my room with horrible view and loud car noises, Well after this from all the electrical outlets, 1 only works, and one of the outlets messed up my girlfriends Dyson hair blower. On the closet there's no hangers, so how are we supposed to hang the clothes? We tried to order room service, we called lobby 4 times till someone answered and they gave me a number to order room service (with the attitude we really don't care) After 6 attempts finally somebody answer, very hard to order because there is NO MENU believe it or not. In the check out, the receptionist ask us how was our stay I asked him terrible, he just smirked and not said another word. I would not recommend this hotel.

Dear Guest, Thank you for taking the time to share your feedback. We are truly sorry to hear about the multiple inconveniences you experienced during your stay, and we sincerely apologize for not meeting your expectations. We regret that your suite’s location, the noise, and the view did not provide the comfort and luxury you expected. We also apologize for the issues with the electrical outlets, lack of hangers, and the difficulties you faced when ordering room service. Please be assured that your comments regarding service attitude and responsiveness have been shared with our team to prevent similar situations in the future. Your feedback is extremely valuable, as it helps us improve our standards and guest experience. We hope you might consider giving us another opportunity to provide the high-quality stay that we aim to offer all our guests. Sincerely, Guest Relations Team

Excellent

トリップアドバイザーの評価 5.0/5

HW08 トリップアドバイザー認証口コミ

The Movenpick Hotel Mansour Eddahbi in Marrakech was probably the best hotel on our 16 day tour. From the lavish entrance to the two swimming pools to the spacious rooms, everything was excellent. The only complaint would be the long walk to some rooms as there are 3 or 4 buildings. Breakfast was excellent and location was very good.

Dear Guest, Thank you very much for your wonderful feedback. We are thrilled to hear that you enjoyed your stay at Mövenpick Hotel Mansour Eddahbi and that our facilities, pools, rooms, breakfast, and location met your expectations. We appreciate your note regarding the walk to some of the rooms and will take it into consideration. It was a pleasure having you with us, and we look forward to welcoming you back on your next visit to Marrakech. Best regards, L’équipe du Mövenpick Hotel Mansour Eddahbi Marrakech

との提携 TripAdvisor

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マラケシュのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。