Sofitel London Heathrow bintang 5

Catatan tamu Avis (Peringkat ALL) 4.5/5 14.744 ulasan

Jaminan Harga
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Sofitel London Heathrow - Image 1
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Terminal 5, London Heathrow Airport, TW6 2GD LONDON, Britania Raya

Deskripsi

Keistimewaan hotel

  • Satu-satunya hotel dengan akses langsung ke Terminal 5 Heathrow, berjarak 5 menit jalan kaki.

  • Jalur langsung ke Canary Wharf dapat dicapai dalam satu jam via Elizabeth Line

  • 45 ruang pertemuan yang dirancang khusus, termasuk ballroom terbesar di Heathrow.

  • Hotel Bandara terbaik menurut Business Traveller UK 2023

  • Restoran pemenang penghargaan Rosette, La belle Époque dan Vivre

Akomodasi kami

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Lokasi hotel

Sofitel London Heathrow

Terminal 5, London Heathrow Airport
TW6 2GD LONDON
Britania Raya

GPS:51.4735, -0.4915

Telepon
Fax +44 20 8757 7701

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Parkir
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

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Cari tahu selengkapnya

Peringkat ALL  4.5/5  14.744 ulasan

Peringkat TripAdvisor  4.5/5  20.011 ulasan

Sertifikat keunggulan 2024

Fabulous breakfast room at Sofitel Heathrow Terminal 5-London England

Catatan Tripadvisor 5.0/5

Murray N Ulasan TripAdvisor tersertifikasi

Great service at Heathrow Sofitel at Terminal 5, Great service, very good bed and room . Breakfast room in particular has a superb selection and service from Chef Eddie and server Marilou. This is a great option when in transit through London. We book the night before so we have our room ready when we arrive at 6 am. Very good attention to details and follow. Club rooms are the best with use of a private club lounge.

HAPPY CUSTOMER!

Catatan Tripadvisor 5.0/5

Dave H Ulasan TripAdvisor tersertifikasi

Maria at check-in was fantastic. So helpful with checking us in, helping to book our dinner reservation at the hotel and booked a taxi for us the following day. Just incredible service….I wish more front desk employees would do what Maria did, most only check you in, she went way above and beyond. 🙏

What a difference a week makes

Catatan Tripadvisor 4.0/5

crisshole Couples - Ulasan TripAdvisor tersertifikasi

The first time we stayed there we were treated like royalty. Two weeks later, it was a different story. Oh you booked through a 3rd party? Take this room. No coffee maker, bed moved like it was on wheels, never brought our room service. Bathroom had hairs in the sink from a previous customer. Bathtub not that clean. Gave it a 4 rating because of the convenience of going to Heathrow

Dear Crisshole Thank you for sharing your feedback regarding your recent stay. I’m truly sorry to hear that your experience did not meet the high standards we strive for, especially after your previous visit. I understand how disappointing it must have been to find your room in less than perfect condition and to encounter issues with room service. This is not reflective of our usual service, and I will address your concerns with our team to ensure improvements are made. I hope you’ll consider giving us another chance in the future. We would love the opportunity to provide you with the exceptional experience you deserve. Thank you for your understanding. Kind regards. Mohammed Serhan Hotel Manager

Unreliable and meaningless apology

Catatan Tripadvisor 1.0/5

Phoenixrising6783 Ulasan TripAdvisor tersertifikasi

I stay every year, usually twice. Last year, i had a bad experience with the Spa. The room was cold, and the controls for the water jets did not work in all areas. When i did find an area that worked, the water was cold. I raised a complaint. I did receive a lovely email apology, offering me an upgrade on my next stay. I was to contact the assistant front of house manager directly. This compensated me for the amount spent on the Spa. I went to book my stay, and as instructed I wrote directly to the person who emailed me. No response. I tried a second time, a week later. Still no response. I called and left a message. STILL NO RESPONSE. so, the offer was not genuine. All to save them what £50 on an upgrade, and £30 that I spent on the Spa? If they are that desperate for £50, its rather sad. So disappointed that they just didnt care.

Dear Phoenixrising6783 Thank you for reaching out and sharing your concerns. I sincerely apologise for the continued issues you experienced regarding your Spa visit and the lack of communication following our previous correspondence. Your loyalty as a returning guest is truly valued, and I’m sorry to hear that we did not meet your expectations this time. Please contact myself directly so I can deal with your complaint. h6214-th1@sofitel.com Kind regards. Urszula Jastrzebska Spa, Quality & Training Manager

Great place to spend the night before a flight.

Catatan Tripadvisor 5.0/5

NM R Ulasan TripAdvisor tersertifikasi

fantastic staff, including Georgia and Noor! Everyone is super attentive and committed to making you feel welcome. It isn’t the least expensive hotel at the airport, but the amenities and conveniences make it very worth the expense. Highly recommend if you want to pamper yourself.

Dear filmlover57, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty as well as your kind words about Georgia and Noor, I am sure they will appreciate your feedback. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan. Hotel Manager

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

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  • 1.966 ulasan 4.6/10 Kesepadanan nilai
  • 1.492 ulasan 8.4/10 Sarapan
  • 38 ulasan 1.9/10 Kolam

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Harga awal, untuk 1 malam dan 1 orang di kategori kamar yang harganya mendekati harga tersebut, tidak termasuk layanan tambahan, tidak termasuk sarapan. Harga tersebut sesuai dengan harga publik terendah termasuk semua pajak (Beberapa jenis pajak mungkin dapat dibayar saat check-in di hotel (misalnya pajak kota) sesuai dengan peraturan setempat.) untuk akomodasi yang bersangkutan, yang ditemukan di situs https://all.accor.com/ hari ini, untuk menginap satu malam dalam 20 hari berikutnya. Variabel tergantung pada periode dan ketersediaan. Harga hanya dijamin pada waktu pemesanan. Semua pemesanan (di luar negeri) harus dibayar dalam mata uang negara tempat hotel berada. Jumlah yang dijamin hanya jumlah yang dikonfirmasi pada saat pemesanan dalam mata uang negara tempat hotel berada. Perkiraan konversi ke dalam mata uang Anda mungkin ditunjukkan kepada Anda, tetapi jumlah tersebut tidak mengikat. Pada saat pembayaran, bank Anda mungkin mengenakan biaya bank dan/atau biaya konversi.