Mercure Plaza Biel 4 yıldız

Avis müşterileri puanı (ALL Puanlama) 4.4/5 2.840 görüş

Bilgi mesajı

+ 14 Hizmetler

Bu otel PLANET 21 Altın statüsüne sahiptir

Bu otel Planet 21'e katılmakta ve Olumlu Konukseverlik lehine hareket etmektedir.

Otelin konumu

Mercure Plaza Biel

Neumarktstrasse 40
2502 bıel
swıtzerland

Faks: (+41)32/3286869

Check in başlangıç saati: 15h00

Check out bitiş saati: 12h00

  • BUS:  7 Diamantstrasse

  • Uçakla

    BASEL 95km / 59,04 mil mesafede

  • Uçakla

    GENEVE 180km / 111,86 mil mesafede

  • Uçakla

    ZURICH 125km / 77,68 mil mesafede

  • Trenle

    BAHNHOF 1km / 0,62 mil mesafede

GPS:47.13857, 7.249614

Otel servisi

Check in başlangıç saati: - Check out bitiş saati:

Özetle
  • Restoran
  • Tekerlekli sandalye erişimli otel
  • Wi-Fi
  • Bar
  • Toplantı odaları

BARRIQUE

The Barrique restaurant will introduce you to a creative cooking style combining local and international gourmet dishes. We also offer a selection of wines from all over the world. The Barrique is a barrel full of ideas and surprises.

Konaklama olanaklarımız

Choose between Standard Single Rooms, Double Rooms with a double bed or two twin beds or our Superior Rooms with kitchenette. Let us know whether you prefer a smoking or non-smoking room, or whether you need our room with reduced mobility access. All of our rooms include a free minibar, coffee and tea maker and fans. An ironing board and iron are available on request.

Toplantılarınız ve etkinlikleriniz

Toplantı odalarımız

  • Toplantı odalarının sayısı: 5

  • Maksimum büyüklük: 116

  • Maksimum kapasite: 70 kişi

  • Maksimum ziyafet kapasitesi: 100 kişi

Daha fazlasını öğrenin

Mercure Plaza Biel
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Daha fazla bilgi edinin

ALL Puanlama 4.4/5

2.840 görüş

TripAdvisor Derecesi 4.0/5

482 görüş

First time here

Tripadvisor puanı 5.0/5

danny r Couples - 22/07/2020 TripAdvisor onaylı yorum

This was our first trip to this town and no disappointment here.Check in very professional,give local map and some points to visit without even asking.Parking spaces and easy.No b-fast taken so no comment here.check just as nice

COVID19 safe

Tripadvisor puanı 5.0/5

alexis s Business - 19/06/2020 TripAdvisor onaylı yorum

The COVID19 does not really change this hotel at the Lobby there is a dummy shield (not bullet proof) to protect crrew members and few arrows on the ground. your room won't suffer from this Carnaval. br

If you're in the neighborhood, go here

Tripadvisor puanı 5.0/5

Yves_Vandezande Couples - 19/08/2019 TripAdvisor onaylı yorum

Great location, excellent bar service (untill late). No problem parking our bikes in the garage. Upgraded room without asking for it. Well worth staying here. Sorry we couldn't stay for breakfast since we had friends picking us up.

Check in iyi gecmedi.

Avis müşterileri puanı 3.5/5

Guneri U. Çiftler - 22/02/2019 ALL için doğrulanmış yorumlar

Onceden online check in yaptirmis olmama ragmen, otel kayitlarinda gozukmedigi gerekcesi ile uzayan bir check in islemi yasadik. Otel odasi yipranmis idi. Kattaki insaat calismalari rahatsiz edici idi. Mercure standartlarini yansitmayan bir konaklama deneyimi oldu.

Weekend

Tripadvisor puanı 4.0/5

ACDuarte Friends getaway - 07/07/2018 TripAdvisor onaylı yorum

Very good placed for a weekend in the city ,excellent bed size and very good quality of the mattress. Room of a very good size. Reception personal very kind and helpfull. Breakfast needs more variety.

gayet memnun kaldım...

Avis müşterileri puanı 5.0/5

Ercan Ö. İş - 03/07/2018 ALL için doğrulanmış yorumlar

gayet memnun kaldım...

Mercure Biel

Tripadvisor puanı 4.0/5

PeNor Business - 15/04/2018 TripAdvisor onaylı yorum

The hotel is within walking distance from the main railway station and is hence in a good location for both business and pleasure trips. The room was modern, well-kept and clean. The Internet connection was easy to use and of more than adequate speed. The staff very friendly and professional.

Reception

Tripadvisor puanı 3.0/5

herisandra Business - 08/01/2018 TripAdvisor onaylı yorum

The service of the Man at the reception must improve, asked him to help me to find a restaurant on January 2 2018 and his answered me: I can't find because all restaurant are closed today! This is ridiculous, a receptionist at Hotel Elite helped me, and he booked at Osteleria!

Dear Sandrah, Thank you for taking the time to tell us about your experience at the Mercure Plaza Biel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Danica Frey Administration Trainee

Family stay

Tripadvisor puanı 5.0/5

I8430TYjonathant Family - 31/08/2017 TripAdvisor onaylı yorum

It is the 2nd time we stayed at this hotel. The location is very good as you are in the centre of the town. This time we holidayed with family and the hotel was ideal for that occasion.The staff are very helpful and breakfast is very ample and good.

Poor Service

Tripadvisor puanı 1.0/5

Ricardo F Solo travel - 11/05/2017 TripAdvisor onaylı yorum

I accidentally booked the Biel Mecure when I was in Biel already. I meant to book Milan. I went in person to ask to transfer/refund the booking. The man at the desk was nice. He said to email regarding the refund. I did so and have heard nothing since.

Dear guest, We usually answer every Email we receive and let us apologize for this problem. For an answer, please send it again we will make sure to do our best to make it up. Best regards Chloé Bovet
Avis müşterileri puanı 5.0/5

Anonim İş - 18/01/2017 ALL için doğrulanmış yorumlar

çalışanlar çok nazik ve güleryüzlüydü

Avis müşterileri puanı 5.0/5

Anonim Aileler - 12/01/2017 ALL için doğrulanmış yorumlar

3 kisi olarak ailece bir odada kaldik.

THANK YOU

Tripadvisor puanı 5.0/5

salvatoredG936OI Family - 06/01/2017 TripAdvisor onaylı yorum

I travel internationally infrequently and had been staying with family usually. When I do stay at commercial properties in Europe I am often disappointed. I AM happy to say I was not disappointed with this stay. Facilities were comfortable, clean and spacious. The staff was top notch and met our needs with a smile. Thank you.

Dear salvatoredG936OI, We very much appreciate your comments regarding your stay at the Mercure Plaza Biel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chloé Bovet Assistant Manager

My stay at Mercure Plaza Biel

Tripadvisor puanı 5.0/5

Celso F Couples - 23/08/2016 TripAdvisor onaylı yorum

The employees are very attentive, specially in the reception. The room are refurbished, almost new and very well located, near Berna. The rooms are very clean. Minor problems in the room that was fixed promptly.

Noisy rooms

Tripadvisor puanı 2.0/5

t0masd15 Business - 14/11/2015 TripAdvisor onaylı yorum

The overall impression of the hotel would be good. Unfortunately it spoils noisy rooms. Rooms that have windows facing the street are completely unsatisfactory. You hear every car that passes by and you feel like you're sleeping outside and not in a hotel.

Thank you for taking the time to tell us about your experience at the Mercure Plaza Biel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ilona Gloor, assistant manager

Nothing special.

Tripadvisor puanı 3.0/5

r2b2014 Business - 06/12/2014 TripAdvisor onaylı yorum

As a platinum member I was given the smallest room (slightly larger than the bed); similar to Ibis Budget. Hotel rather dated. About 10-15 min walk to the station. Staff friendly. Overall nothing special.

Thank you for taking the time to tell us about your experience at the Mercure Hotel Plaza Biel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to make sure the platinum guests will get upgrades when possible. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ilona Gloor, assistant manager

excellent Mercure standard

Tripadvisor puanı 4.0/5

aclubmember Couples - 11/09/2014 TripAdvisor onaylı yorum

Of all the Accor hotels that we have stayed in, the Mercure brand has been the most variable. Bienne is definitely at the top end. No problems with checking in and public and guest rooms of good quality. The restaurant served us a good dinner and breakfast of Swiss quality. Public transport was within a short walking distance

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ilona Gloor, Assistant Manager

All good!

Tripadvisor puanı 4.0/5

Tom S Couples - 03/08/2014 TripAdvisor onaylı yorum

This Mercure was reliable and comfortable and friendly. My wheelchair accessible room was exactly that. Rather more stylish hotel than the Ibis that I normally book. I'd definitely stay again, not least to get a chance to try the restaurant, which looked rather good too.

We very much appreciate your comments regarding your stay at Mercure Hotel Plaza Biel. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ilona Gloor, Assistant Manager

Our stay in Bienne

Tripadvisor puanı 4.0/5

gfi2003 Family - 11/12/2013 TripAdvisor onaylı yorum

The location of the hotel is just a few bus stop away from central train station with bus stop just right in front of the hotel visiting to old town of Biel is so convenient from the hotel in walking distance with amenities so close to good restaurants and shopping.

Nice hotel, poor reservation methods

Tripadvisor puanı 3.0/5

Spuddie11 Business - 09/12/2013 TripAdvisor onaylı yorum

This is a very nice hotel. However, we booked and paid, months in advance for three superior rooms, each for 4 nights. With very little time remaining before our booking, we were asked to take standard rooms. We were given refunds for the difference and vouchers for a drink in the hotel bar each evening. We were not given any explanation as to why we were the ones who should move, nor were we really given what I would consider to be any option - it seemed that it was "take it or leave it".

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