西安人民大厦索菲特传奇酒店 5 星

客户意见评级 (ALL 评级) 4.9/5 129 评论

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西安人民大厦索菲特传奇酒店 - Image 1
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西安人民大厦索菲特传奇酒店 - Image 3
西安人民大厦索菲特传奇酒店 - Image 4
东新街 319 号, 陕西, 710004 西安, 中国

描述

酒店其他优惠

  • 位于城墙内的中心位置，毗邻钟楼和鼓楼

  • 4 万平方米喷泉园林景观

  • 24 小时管家服务

  • 融合法国和中俄风格装饰的历史建筑

我们的客房

酒店位置

西安人民大厦索菲特传奇酒店

东新街 319 号, 陕西
710004 西安
中国

GPS:34.265516, 108.958814

电话
传真 +86 29 8792 8400

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 客房服务

DOLCE VITA

路易十三联袂法国人头马公司，提供全球限量版路易十三堡垒干邑以及多款特别版。玻璃酒柜备有上乘葡萄酒佳酿及多款经典或创意鸡尾酒。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.9/5  129 评论

TripAdvisor 评级  4.9/5  1,140 评论

卓越奖 2025

Disappointed service

Tripadvisor 评级 2.0/5

Margaret F 经 TripAdvisor 认证的评论

As per the name suggested, the building of Sofitel Legend Peoples Grand Hotel is stunning. But service on the whole failed to make a legend. We, a group of 11 friends, stayed in the Sofitel Legend for 4 nights, from 29 Oct to 2 Nov. Upon our arrival, we were received warmly by their Chief Concierge, who's been very helpful with providing tips for us to go around and taking notice on our comments. Rooms were big and comfortable, with all the standard fixtures of a 5-star luxury hotel. A full buffet breakfast was inclusive and this was the part which we experienced the worst service during our stay at Sofitel Legend. Most of the waiting staff appeared nervous and clueless about their duties. They could not understand English well, and sometimes even communicating in Putonghua was a bit difficult too. Our coffee/tea orders were mixed up on all 4 days of our breakfast. The staff had difficulties in understanding the different forms of coffee, like Americano and Cappuccino; staff couldn't understand why milk was asked to be served on the side with the english breakfast tea; dirty plates piling up on our table but the staff had no intention to clear them away. The egg station was under so much pressure during peak hour that the food orders were all confused and served very very slow. We also attended the complimentary happy hour held at the bar on the executive floor. The choice of drinks was limited, and when we asked for some lemon slices to go with the soda water, we were told that lemon was not available. Nonetheless, we had great companies among our group of friends and we had a relaxing time there. We were also intrigued by the number of non-hotel guests wandering around the hotel with filming crews taking portraits. A rare view indeed for a luxury 5-star hotel.

客户意见评级 4.5/5

Zhi-quan H. 单人住宿 - 所有已确认评论

礼宾 前台非常热情

尊敬的客人， 感谢您入住西安索菲特传奇酒店并抽出宝贵时间给予我们点评。 很高兴您对此次入住感到满意。您的认可，特别是对服务的认可，给了我们莫大的鼓舞，衷心感谢您。 我们将继续努力，期待在不久的将来再次为您服务。 祝您生活愉快！ 总经理 谷伟昭

Good location, great staff

Tripadvisor 评级 4.0/5

dewmaw 经 TripAdvisor 认证的评论

Great staff. Friendly, helpful. Good English. Special mention to Andy on Reception, Eva on the Concierge Desk and Anna in the restaurant. The very grand-looking (if a bit Soviet in style) hotel is set back from the road and is pretty quiet. Walkable easily to the Eastern entrance to the wall and to the centre of Xian. Our room had all the usual facilities, maybe a bit light on wardrobe space. It was quiet. The furnishings were a bit fancy for our tastes but that’s subjective. The only slight negative is that the ground floor of the hotel was fairly chilly, so choose where you sit in the restaurant, ideally away from the windows! Breakfast was excellent, lots of choice, regularly replenished, and an egg station.

Dear dewman, Thank you for staying at Sofitel Legend Peoples Grand Hotel Xi'an and providing us with the gift of feedback. It gives us great pleasure to know that you're generally satisfied with your recent stay with us. I've shared your motivating comments with the whole team, especially with Andy, Eva and Anna. Please accept our heartfelt appreciation for your kind recognition. At the same time, we are terribly sorry that the restaurant temperature was not to your comfort. We pay high attention to your feedback, and will take immediate action. We will never relent in our efforts, look forward to welcoming you again in the future. Yours sincerely, Sam Gu General Manager

Best old hotel with lots of stories to tell

Tripadvisor 评级 4.0/5

S3686GBandyt 经 TripAdvisor 认证的评论

Best hotel in xian . Service is good with best price and best service. Breakfast with full of healthy food and fresh juice with good ingredients . Room very clean immaculate. Location is not the best but you can always get didi around

Dear respected guest, Thank you for staying at Sofitel Legend Peoples Grand Hotel Xi'an and providing us with the gift of feedback. It gives us great pleasure to know that you are satisfied with your recent stay. We are deeply motivated and please accept our heartfelt appreciation. We will never relent in our efforts, look forward to welcoming you again in the future. Yours sincerely, Sam Gu General Manager

客户意见评级 5.0/5

Shanmeng Z. 商务住宿 - 所有已确认评论

再次入住西安索菲特传奇酒店，管家团队一如既往的高水平服务，这次给我服务的是杨明朗，开朗的微笑给我留下了深刻印象。期待下一次，见证到更多高水平的管家团队。早餐的班尼克蛋也非常不错

尊敬的客人， 感谢您入住西安索菲特传奇酒店并抽出宝贵时间给予我们点评。 很高兴您对此次入住感到满意。我已将您的反馈同整个团队，特别是杨明朗管家进行了分享，衷心感谢您的认可与鼓励。 我们将继续努力，期待在不久的将来再次为您服务。 祝您生活愉快！ 总经理 谷伟昭

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其他网络用户评价我们的酒店

  • 367 评论 9.3/10 位置
  • 547 评论 8.7/10 房间
  • 991 评论 9.3/10 服务
  • 452 评论 9.3/10 氛围
  • 264 评论 8.2/10 设施
  • 237 评论 8.1/10 早餐
  • 206 评论 8.2/10 食物
  • 149 评论 9.4/10 清洁度

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