西安钟楼诺富特酒店 4 星

The location is great and within walking distance of the Bell Tower and the Muslim Quarter. Overall, it is a good option if you are looking for a centrally located hotel in Xi’an. But I checked out feeling tired, unrested and irritated What I found frustrating: I usually stay in Accor hotels when I travel, especially in non-English-speaking countries, as they typically have staff who can communicate in English. However, when I approached the hotel staff with a concern, I was met with laughter from the team. I appreciate that laughing may be a cultural response when there is a language barrier, but it felt more like I was being mocked. The mattress is extremely hard and uncomfortable. I asked for a topper, but the only option provided was a blanket placed over the mattress in the hope that it would soften it. For a relatively new and modern hotel, I would have expected mattress toppers to accommodate different guest needs. The walls are not soundproof at all. When I arrived, I noticed earplugs in the room and initially assumed they were for street noise. I later realised they were for noise from neighbouring rooms and the plumbing. You can clearly hear phone alarms from the next room and water running through the pipes. I was moved to another room, but it made absolutely no difference. If you are expecting a hotel with a view, do not be misled by the name “Novotel Bell Tower.” My initial assumption was that the hotel would offer a full or partial view of the Bell Tower, given its name. I was completely mistaken. This was disappointing, as there are other hotel options around the Bell Tower that I could have chosen instead. Breakfast was acceptable, but the dining area was very dirty. On both mornings, I struggled to find a table, as many were left uncleared with plates from previous guests. Overall, the rooms are clean and the location is good. That is pretty much it. The staff were rude and unhelpful, the beds were very uncomfortable, and the rooms were noisy. This is probably not a good choice if you are looking for a plush or comfortable bed. Far better choices around at the same price. Chinese Translation from ChatGPT 酒店位置很好，步行即可到达钟楼和回民街。总体来说，如果你在寻找一家位于西安市中心的酒店，这里算是一个地理位置不错的选择。 让我感到不满的地方如下： 我旅行时通常会选择雅高旗下的酒店，尤其是在非英语国家，因为一般都会有能够用英语沟通的员工。然而，当我向酒店工作人员反映问题时，得到的回应却是工作人员的笑声。我理解在语言不通的情况下，笑可能是一种文化反应，但当时的感觉更像是在被取笑。 床垫非常硬，睡起来很不舒服。我向酒店要求床垫加垫，但他们唯一提供的只是铺在床垫上的一条毯子，希望能起到一点缓冲作用。对于一家相对较新、看起来也比较现代的酒店来说，我原本以为会配备床垫加垫，以满足不同客人的需求，这一点令人失望。 房间的隔音效果几乎为零。刚入住时，我注意到房间里放有耳塞，起初以为是用来隔绝街道噪音的，后来才发现是为了隔离隔壁房间和管道的噪音。你可以清楚地听到隔壁房间的手机闹钟声，以及水管里的流水声。我后来被换到了另一间房，但情况完全没有改善。 如果你期待入住一家能看到景色的酒店，请不要被“诺富特钟楼酒店”这个名字误导。我最初以为酒店至少会有部分房间可以看到钟楼景观，但事实完全不是这样。这一点让我非常失望，因为钟楼周边其实还有其他酒店选择。 早餐尚可，但用餐区域非常脏。连续两个早上，我都很难找到可以使用的桌子，因为很多空桌上仍然留着前一位客人用过的餐具，没有及时清理。 总体来说，房间还算干净，地理位置也不错，仅此而已。工作人员态度冷漠且不愿提供帮助，床非常不舒服，房间也很吵。如果你在寻找一张舒适、柔软的床，这里并不合适。同价位在周边有更好的选择。

The use of an e-butler through WeChat was very efficient. We got our request for extra clothes hangers answered very quickly and the hangers were in the wardrobe after our return from dinner. This aside, the use of a remote control for the room toilet was amusing, only the flushing function worked, the rest didn't! And be careful not to drop it into the toilet bowl! Excellent location, within walkable distance to the Muslim Quarters and close to the Bell Tower subway station. Lots of things to shop and see around the hotel area. Would highly recommend this area. Very helpful staff by the WeChat name of 微[风]..雨 who helped to wheel my luggage to the waiting van out in the cold to see us to the van which sent us to the airport. Hotel has a mini afternoon tea offered from 2-5pm with complementary cakes, fruit and tea.

Very nice hotel, great breakfast and rooms are very clean. Staff were all excellent. The location is amazing, mall, shops, food, markets, south Xi’an wall and the bell tower are all extremely close.

This hotel is right in the middle of Xi’an. It has great accessibility with the metro at your doorstep and many attractions within walking distance. It also has laundry facilities - great for long stays. The hotel is also a member of another group and they did not seem to understand Accor benefits. Once explained, it was provided (e.g. daily breakfast). They also put on afternoon tea. I found the internet connection very slow at night. If you don’t like very busy places, staying inside the Xi’an wall where the hotel is may not be for you. Since it’s a central tourist place, it gets very crowded and noisy during the day. I visited in July, which is quite unpleasant as the temperature hovers at 40deg. Fortunately, the room is comfortable. In regard to the staff, English can be a problem. The reception staff needs consistency with the responses they provide. More training is required. we were enquiring about the extension time for checkout & we were given different times from each staff. They also need to improve on their attire to ensure professionally presented. Some of the staff are fantastic. Special mention to XinLi Jia, SenHua Zhang and staff, who looked after me when I was not feeling well. They do an admirable job, especially having to deal with many difficult customers daily. Note to others - if you treat them with respect, the staff will respond accordingly. The staff who cleans my room was also fantastic (unfortunately I do not have her name)

The Novotel by the Bell Tower is good rather than average due to its amazing location. It is perfectly placed in the very centre of the town and right next to a Metro station. Despite this, it was not noisy in my room on the sixth floor, although the fact that ear plugs are provided suggests some of the other rooms may be noisier. Breakfast was decent, the room is a good size and everything was very clean and tidy. I paid about £80 a night on Booking.com, but I’ve seen it cheaper on Trip.com.