Mercure Surabaya Grand Mirama 4 gwiazdki

Ocena klientów (Ocena ALL) 4.6/5 Liczba opinii: 614

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Mercure Surabaya Grand Mirama - Image 1
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Mercure Surabaya Grand Mirama - Image 4
Jl Raya Darmo 68 - 78, 60264 SURABAYA, Indonesia

Opis

O hotelu

  • Strategically located to Gubeng Train Station and Juanda Airport

  • Near tourist attractions such us Zoo Surabaya , Tugu Pahlawan Monument, and many Shopping Cent

  • Only 6 minutes by vehicles to Tunjungan Plaza

Nasze pokoje

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Lokalizacja hotelu

Mercure Surabaya Grand Mirama

Jl Raya Darmo 68 - 78
60264 SURABAYA
Indonesia

Pozycja GPS:-7.28505, 112.739236

Telefon
Faks +62 31 5678383

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Transfer
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Obsługa hotelowa
W pobliżu obiektu
  • Parking

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.6/5  Liczba opinii: 614

Ocena TripAdvisor  4.6/5  Liczba opinii: 2 623

a downgrade from my previous stay on december 😓😓

Ocena na stronie TripAdvisor 3.0/5

Hokkim M Rodziny - Opinia zatwierdzona w TripAdvisor

Mercure Grand Mirama Surabaya: 2nd visit, but a bit dissapointed 😓😓 room: booked privilege room and got upgraded to privilege luxe, which was definitely bigger, but had a very bad view (the roof of whatever building was beside it). 2 2-seater Sofas, 1 smart tv, and the typical mercure amenities and furniture. comfy and clean bed and room. bathroom was small, but clean. water pressure was good, but bathroom blind was dirty. sadly, the sink was also clogged, but since we were busy the whole stay, we didnt call for engineering team. welcome amenity was good. breakfast: good variety and taste, but no beef, only fish or chicken. breakfast staff was good and plenty. staffs: great front office staffs, but security team was a let down. most security guards seem to underestimate guests and didnt even look friendly. i suggest better hospitality for the guards. building: same old building with two elevators, and the other building was still renovated and set to open soon. parking: good parking space, plenty in front and in the back. facilities: this is a sad one. swimming pool was murky and had zero visibility. idk what happened but there was only 1 pool staff during the time that i swam (16.00-17.00). if the negatives can be fixed, and the hotel wants to keep improving, i would recommend this hotel. supposed to be worth it for the price. ps: after emailing about what happened, the hotel has reached out and given compensation for my stay. looking forward to a better stay.

Dear Mr, Hokkim Muljono Wartmest Greeting From Mercure Surabaya Grand Mirama Thank you for taking the time to tell us about your experience at the Mercure Surabaya Grand Mirama. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve. and we are looking forward to welcoming you on May, 18th 2025 Thank you Sugito Adhi Cluster General Manager

Cozy & enjoyed staycation for family. Nice room, bathroom and also good restaurant.

Ocena na stronie TripAdvisor 5.0/5

Sapta Anggi P Opinia zatwierdzona w TripAdvisor

The room is super cozy & clean. My children enjoying stay at the hotel very much. The restaurant provide complete and various food. The taste also great. Overall we have nice breakfast. The crew is nice and responsive. My children request to stay at this hotel in the near time. Very recommended.

Dear Saptaanggip Warmest Greeting From Mercure Surabaya Grand Mirama We very much appreciate your comments regarding your stay at the Mercure Surabaya Grand Mirama. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi Cluster General Manager

The Old is With New Look

Ocena na stronie TripAdvisor 4.0/5

gazali2016 Rodziny - Opinia zatwierdzona w TripAdvisor

This is one of the old hotel that still exist till now, they renovate to match new taste and new look. I can not review much because i check-in in the middle night... But the restaurant is never fail, the taste is good, the variety of choice is good and many.

Dear Gazali2016 Warmest Greeting From Mercure Surabaya Grand Mirama We very much appreciate your comments regarding your stay at the Mercure Surabaya Grand Mirama. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi General Manager

Going to my hometown while stay at Mercure Surabaya

Ocena na stronie TripAdvisor 5.0/5

Andrianto D Opinia zatwierdzona w TripAdvisor

The hotel facility is good, like restaurant, swimmong pool, and also room facility. and the service of all the staff also good, friendly, and smiley. I think the cost also affordable as a four star hotel. Hotel location also strategic in the center of city of Surabaya. Hotel is family mind. Thank you

Dear Andriantod Warmest Greeting From Mercure Surabaya Grand Mirama We very much appreciate your comments regarding your stay at the Mercure Surabaya Grand Mirama. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi General Manager

Nice Buka Bersama experience

Ocena na stronie TripAdvisor 5.0/5

Farah P Opinia zatwierdzona w TripAdvisor

Overall food and drinks okay, various choices, nice musholla upstairs second floor. Keep up the good work. Makananya enak enak semua pelayananya juga ramah paling suka sama mi ramen nya sama tehnya ga terlalu manis enak pol pokonya top mercure

Bapak / Ibu 125farahp yang terhormat, Salam Hamgat Dari Mercure Surabaya Grand Mirama Kami sangat berterima kasih atas komentar Anda mengenai kunjungan Anda di Mercure Surabaya Grand Mirama. Sangat menyenangkan bagi kami untuk menerima umpan balik dari Anda,dan mengetahui Anda sangat meyukai menu bukber di hotel kami Kami akan memberitahukan komentar Anda kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Sugito Adhi General Manager

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 122 Liczba opinii 8.8/10 Lokalizacja
  • 431 Liczba opinii 7.7/10 Pokój
  • 725 Liczba opinii 9.2/10 Obsługa
  • 10 Liczba opinii 8.6/10 Internet
  • 463 Liczba opinii 9.3/10 Jedzenie
  • 223 Liczba opinii 8.8/10 Czystość
  • 178 Liczba opinii 9.1/10 Śniadanie
  • 110 Liczba opinii 6.5/10 Komfort

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