Informacja

Mercure Surabaya 4 gwiazdki

Ocena klientów 4.2/5 Liczba opinii: 5 187

hotel certyfikowany ALLSAFE

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Mercure Surabaya
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+ 28 Usługi

O hotelu

  • 257 Guest Rooms (21 Connecting Rooms, 168 Non-Smoking Rooms, and 89 Smoking Rooms)

  • 3 Hotel Restaurants, Coffee Café Bar & Lounge and Oasis Poolside Bar

  • Sport and Recreation Facilities: Outdoor Pool, Fitness Center & Spa

  • 14 Modern Meeting Rooms and Grand Ballroom with an Bohemian Style of Interior Design

  • Free High-speed WIFI throughout the hotel area

Ten hotel uczestniczy w programie Planet 21 i działa na rzecz Positive Hospitality.

Usługi w hotelu i w okolicy

Zameldowanie od: 14h00

Wymeldowanie do: 12h00

Płatne usługi

Usługi i informacje praktyczne
  • Wi-Fi/dostęp do Internetu
  • Parking
  • Dostępność dla osób niepełnosprawnych
  • Usługi dla dzieci
  • Klimatyzacja
  • JUANDA INTL AIRPORT Płatne usługi
  • Języki, jakimi posługuje się personel hotelu
  • Recepcja otwarta całą dobę
  • LATE CHECK-OUT UP TO 6PM Płatne usługi
  • Punkt ładowania samochodów elektrycznych
  • Pralnia
  • Butiki/zakupy
  • Portier
  • Concierge
Rozrywka
  • Zewnętrzny, nieogrzewany basen
  • Centrum fitness
  • Centrum wellness Płatne usługi
  • Usługi dla dzieci
  • Golf
  • Quady Płatne usługi
Gastronomia
  • Śniadanie Płatne usługi
  • Liczba restauracji: 4
  • Liczba barów: 2
  • Obsługa hotelowa
  • Automaty z przekąskami i napojami
Usługi biznesowe
  • Sale konferencyjne: 14
  • Hotel kongresowy
  • Centrum biznesowe
  • Możliwość kopiowania / wydruku

Lokalizacja hotelu

Mercure Surabaya

Jl Raya Darmo 68 - 78
60264 surabaya
indonezja

Tel: +62315623000

Faks: (+62)31/5678383

Zameldowanie od: 14h00

Wymeldowanie do: 12h00

  • Samolotem

    JUANDA INTL AIRPORT W 20km / 12,43 mil - Płatne transport

  • Pociągiem

    Gubeng Station W 4km / 2,49 mil

Pozycja GPS:-7.28505, 112.739236

Nasze pokoje

Spacious modern room design, and adaptable, the Mercure room is truly a place for living, perfect for all you needs. Enjoy great modern design accompanied with measure 54 sqm, 42" LED TV with international cable channels, privilege benefit, standing shower, free internet access. Enjoy unbeatable views of Surabaya from our Executive Suite situated on highest floors.

Superior 2 Single Beds

Dostępne pomieszczenie
  • Maksymalna liczba osób: 2
  • Powierzchnia: Od 28 / 301 sq ft
  • Widoki: Od strony miasta *

W zależności od dostępności

  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Superior 1 Queen Bed

Dostępne pomieszczenie
  • Maksymalna liczba osób: 2
  • Powierzchnia: Od 28 / 301 sq ft
  • Widoki: Od strony miasta *

W zależności od dostępności

  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Premier Superior Queen

Dostępne pomieszczenie
  • Maksymalna liczba osób: 2
  • Powierzchnia: Od 24 / 258 sq ft
  • Widoki: Widok na park, Od strony ogrodu, Od strony miasta *

W zależności od dostępności

  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Mini bar with free soft drinks(...)

Premier Superior Twin

Dostępne pomieszczenie
  • Maksymalna liczba osób: 2
  • Powierzchnia: Od 24 / 258 sq ft
  • Widoki: Widok na park, Od strony basenu, Od strony ogrodu, Od strony miasta *

W zależności od dostępności

  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Mini bar with free soft drinks(...)

Deluxe 1 Queen Bed

Dostępne pomieszczenie
  • Maksymalna liczba osób: 2
  • Powierzchnia: Od 30 / 323 sq ft
  • Widoki: Widok na park, Od strony ogrodu, Od strony miasta *

W zależności od dostępności

  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Mini bar with free soft drinks(...)
Pokoje

Nasze restauracje i bary

LAN HUA

Rodzaj serwowanej kuchni: Chińska

Our modern Chinese cuisine restaurant seats 90 and also has 3 private dining rooms.

  • Poniedziałek -
  • Wtorek -
  • Środa -
  • Czwartek -
  • Piątek -
  • Sobota -
  • Niedziela -
Lunch

EBISU

Rodzaj serwowanej kuchni: Japońska

To provide a new dining experience - Japanese Cuisine , serving most all Japanese dishes with active promotion, is available to attract both in-house and outside guest. The food products should reflect the motto and every two months well promotion a

  • Poniedziałek -
  • Wtorek -
  • Środa -
  • Czwartek -
  • Piątek -
  • Sobota -
  • Niedziela -
Lunch

COFFEE CAFE

Rodzaj serwowanej kuchni: Kawiarnia

Food Truck Concept

  • Poniedziałek -
  • Wtorek -
  • Środa -
  • Czwartek -
  • Piątek -
  • Sobota -
  • Niedziela -
Lunch

TRIMURTI RESTO

Rodzaj serwowanej kuchni: Regionalna

Indonesian and international cuisine in an open kitchen style, close to the lounge area and with views to the swimming pool and pond.

  • Poniedziałek -
  • Wtorek -
  • Środa -
  • Czwartek -
  • Piątek -
  • Sobota -
  • Niedziela -
Lunch

COFFEE CAFE

Our American style coffee lounge serves sandwiches and cakes all day and has live entertainment starting from 6pm.

Zdjęcie nieumowne

  • Poniedziałek
  • Wtorek
  • Środa
  • Czwartek
  • Piątek
  • Sobota
  • Niedziela
Lunch

OASIS SWIMMING POOL

The Oasis swimming pool is located at back of the hotel building along with a pleasant garden arrangement and pool snack bar.

Zdjęcie nieumowne

  • Poniedziałek
  • Wtorek
  • Środa
  • Czwartek
  • Piątek
  • Sobota
  • Niedziela
Lunch

Twoje spotkania i wydarzenia

Nasze sale konferencyjne

  • Liczba sal konferencyjnych: 14

  • Maks. rozmiar: 1 100 m²

  • Maks. pojemność: 1200 osoby

  • Maks. liczba uczestników bankietu: 700 osoby

Więcej informacji

Opinie gości dotyczące hotelu
Mercure Surabaya

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL 4.2/5

Liczba opinii: 5 187

tripadvisor

Ocena TripAdvisor 4.0/5

Liczba opinii: 1 178

2021 Certyfikat wysokiej jakości TripAdvisor
Certyfikat Doskonałości 2021

Leisure Trip

Ocena na stronie TripAdvisor 4.0/5

samuelchandra 20/04/2021 Opinia zatwierdzona w TripAdvisor

Over all hotel is good, though building is old but they have specialist in food, Taste is good and has many variance . Facilities : Like other 4 Stars hotel, they have pool,gym,saloon,restaurant,coffee shop. But due to covid-19, pool is closed and looks not in good treatment , gym can use it but need to make reservation. The only concern from me is their aircon is not cold. I stay in executive room, and air con is really bad, though they already fix it, yet still its not cold Location is perfect,close to down town and other business area. Hope they can maintenance their air con

Dear , Samuel Chandra We very much appreciate your comments regarding your experience at the Mercure Surabaya. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more satisfying Sincerely, Joni Guest Service Manager

Right hotel for business trip

Ocena na stronie TripAdvisor 5.0/5

arieekoarifin Business - 18/04/2021 Opinia zatwierdzona w TripAdvisor

Great hotel on center city, close to our business partner, free upgrade very excellent and thanks, food menu on breakfast very good, all staff very humble, room on new tower are great, water in bath room need to improve for pressure, and everything are greatfull

Dear ,Arieekoarifin We very much appreciate your comments regarding your experience at the Mercure Surabaya. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more satisfying Sincerely, Joni Guest Service Manager

Short business trip stay and it was excellent as always

Ocena na stronie TripAdvisor 5.0/5

kowaraalbert Business - 10/04/2021 Opinia zatwierdzona w TripAdvisor

The staff was really helpful and fast response. Location is amazing, right in the heart of Surabaya city, The room is above standard for 4* hotel, even though the building is quite old already, nevertheless it is well maintained.

Dear , Kowaraalbert We very much appreciate your comments regarding your experience at the Mercure Surabaya. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

Bintang 4 ala ala

Ocena na stronie TripAdvisor 2.0/5

Fideliastella 16/03/2021 Opinia zatwierdzona w TripAdvisor

Not qualify the 4 star standard. Got upgraded to 1 level higher with new building they said but the room was terrible. The water gutter in bathroom stuck and was floded while showering. The same with the wastafel. The dust bin not even compatible to be open, it was broken but still used in the bathroom. Mh hubby was sleeping using mask because the bed was dusty and his alergy occured. :((

Dear, Fideliastella Greetings from Mercure Grand Mirama Hotel, Surabaya Thank You for choosing us as your stay in Surabaya. It is our commitment to deliver excellent service to our costumer everyday. It is with sincere regret that we note your dissatisfaction on stay in the room. I deeply regret that your room did not meet your expectation. Please accept my humble apologies for this matter, I will train back our staff to enhance quality of service. I hope you might see the changes. Your feedback is very valuable to us as we work to be better each and every day. On behalf of the Mercure Grand Mirama Hotel team, wish to thank you for your continuous support and hope this incident will not prevent you from availing yourself of our services again in the future. I would like to end by saying that it was a pleasure to serve you attend, we hope to see you again soon where you can witness the improvements we have made. Sincerely, Joni Guest Service Manager

The worst hotel covid protocol

Ocena na stronie TripAdvisor 1.0/5

TjokSusanni 03/01/2021 Opinia zatwierdzona w TripAdvisor

Just check your cctv in lobby, a lot of people from wedding didn’t use any face mask and no one from the hotel reprimanded, the worst hotel service that I ever stayed in my life especially during this pandemic.. I waited for almost 20 minutes to check in even though I’m accor member, no priority line and service from security was very bad, I unload my luggage alone. Never ever come back to this hotel.

Dear Tjok Susani, Greetings from Mercure Grand Mirama Hotel, Surabaya Thank You for choosing us for your stay in Surabaya. It is our commitment to deliver excellent service to our customers every day. It is with sincere regret that we note your dissatisfaction with our services on that day. I deeply regret that the health protocol procedure did not meet expectation. Our "Gugus Tugas" team always remind our employee and guest to wear face masker, wash their hand or use hand sanitizer and also we ask the Health medical result for every customer that wants to stay with us. Our health protocol procedure is based on ALL safe and CHSE guidance that we already received the certificate a few months ago. Please accept my humble apologies for this matter, I will train back our staff to enhance quality of service. I hope you might see the changes. Your feedback is very valuable to us as we work to be better each and every day. On behalf of the Mercure Grand Mirama Hotel team, wish to thank you for your continuous support and hope this incident will not prevent you from availing yourself of our services again in the future. I would like to end by saying that it was a pleasure to serve you, we hope to see you again soon where you can witness the improvements we have made. Warm Regards, Joni Guest Service Manager

very uncomfortable with the prevailing health standards

Ocena na stronie TripAdvisor 1.0/5

PEmudaROmantis 11/12/2020 Opinia zatwierdzona w TripAdvisor

I canceled / did not occupy the room I had ordered at all, this hotel is really sad about the standard health protocols applied, starting from the lobby, room corridors, restaurants, everything is not according to the rules applied / agreed upon and committed, both from the hotel, the government and from the "All" side, although they have violated their own commitments there is no guilt at all, I hope this hotel will not become a new cluster of the spread of COVID19.

Dear Pemuda Romantis, May I begin by thanking you for your review on TripAdvisor. I do sincerely appreciate you taking the time to send us your feedback. I do apologize to hear about your experience during your stay regarding the health protocol procedure.“Please accept my humble apologies for this inconvenience” We will take action on your feedback and further share it with our team. We will sort it out and make things better. Your feedback is very valuable to us as we work to be better every day. It is through feedback such as yours that we can maintain the quality of our service; your comments inspire us to strive harder in servicing our guests. And we proud to announce to you that we have received the "ALL Safe" certificate from ACCOR and CHSE certificate from Kemenparekraf. Our standard of service is based on health protocol procedures such as we provide Thermal scanners in the hotel entrance and hand sanitizer in every corner hotel area. On behalf of the hotel team, we wish to thank you for your continuous support and hope this incident will not prevent you from availing yourself and I sincerely hope that this experience will not impair your confidence in the future. We hope you will give us the opportunity of welcoming you again to Mercure Grand Mirama Hotel Surabaya. Kind Regard Joni Guest Service Manager

Great Property with Poor Service

Ocena na stronie TripAdvisor 3.0/5

simonhoedoyo Business - 26/10/2020 Opinia zatwierdzona w TripAdvisor

Good location, easy access, city center. Well maintained hotel, but unfortunately poor service as lack of good quality employee. Check in too slow, many queue, and one officer only chit chat with guest and the other busy with the computer doing the check in, the chit chat women officer even don’t care somebody on priority welcome desk where her bags and stuff also there. Poor service continues, my key won’t work, even after complain, and answered sorry for input wrong room number, another hour useless. Welcome drink, better skip, poor option. Room is too noisy by the AC fan sound, amplify through the tunnel maybe, and another complain to engineering with small progress. Thank God I’m already too tired for another complain.

Dear Simon Hoedoyo, May I begin by thanking you for your review on TripAdvisor. I do sincerely appreciate you taking the time to send us your feedback. I do apologize to hear your experience during the stay.“Please accept my humble apologies for this inconvenience” We will take action on your feedback and further share with our team. We will sort it out and make things better. Your feedback about our staff quality and AC in your room is very valuable to us as we work to be better each and every day. It is through feedback such as yours that we are able to maintain the quality of our service; your comments inspire us to strive harder in servicing our guests. On behalf of the hotel team, we wish to thank you for your continuous support and hope this incident will not prevent you from availing yourself and I sincerely hope that this experience will not impair your confidence in the future. We hope you will give us the opportunity of welcoming you again in Mercure Grand Mirama Hotel Surabaya. Kind Regard Sugito Adhi General Manager

Extraordinary Room

Ocena na stronie TripAdvisor 5.0/5

Ayom_Rahwana 03/09/2020 Opinia zatwierdzona w TripAdvisor

It was wonderfull experience. We had two suite room with connecting door. It's a WOW experience. Nice view to the city, nice setup room for living room, we had so many electricity plug-in connector, nice bathroom, I'm very pleased. Breakfast was ok, they served SOTO which I thought was delicious. Everything was great. Thank you

Dear Pak Ayom Rahwana, We very much appreciate your comments regarding your experience at the Mercure Surabaya. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi General Manager

Comfortable Short Stay in Mercure Surabaya

Ocena na stronie TripAdvisor 5.0/5

Beniis1105 Business - 18/08/2020 Opinia zatwierdzona w TripAdvisor

It's a pleasant to stay during COVID-19 in Mercure Surabaya. The Hotel provides temperature check and hand sanitizer. Nice and comfortable room, spacious, and modern look. Breakfast was not so variety maybe this was only in this condition. Service during breakfast was great and the staff was very helpfull. Pool was not operated and not maintained well. Overall, it was comfortable.

Dear , Beniss 1105 We very much appreciate your comments regarding your experience at the Mercure Surabaya. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

Nice Room and Strategic

Ocena na stronie TripAdvisor 4.0/5

legionnes Family - 20/01/2020 Opinia zatwierdzona w TripAdvisor

Nice room and we've good time for rest after long trip. strategic location in the city. Front office handle us with care. we've to wait during our room still make up because of my upgrade, but it's worth it.

Dear Legionnes We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

Great location

Ocena na stronie TripAdvisor 4.0/5

Andrewow26 Family - 04/01/2020 Opinia zatwierdzona w TripAdvisor

Nice cozy hotel... great location in the middle of surabaya. great breakfast and coffee... nice swimming pool. surrounded with trees, soo the temp always cool. great jappanese food. you can rent a bike or electric bike infront

Dear Andrewow26, We very much appreciate your comments regarding your stay at the Mercure Surabaya It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

Great stay

Ocena na stronie TripAdvisor 5.0/5

Therballix Family - 30/12/2019 Opinia zatwierdzona w TripAdvisor

Great stay with excellent service, all the staff are very welcome and nice. The suite room is excellent, its clean and quite spacious. The breakfast quite tasty and the location not far from the highway gate. Thanks

Dear Therballix, We very much appreciate your comments regarding your stay at the Mercure Surabaya It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

Property need renovation

Ocena na stronie TripAdvisor 3.0/5

adi1220192019 Family - 22/12/2019 Opinia zatwierdzona w TripAdvisor

Room need renovated. Good service and very welcoming assistance prior to our stay. Staff put attention on details requested and try to fulfill all our requirements. Overall services is really good, although the hotel really need more attention on the room.

Dear Adi, We very much appreciate your comments regarding your stay at the Mercure Surabaya It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

Great!

Ocena na stronie TripAdvisor 4.0/5

Vaynard888 Business - 10/12/2019 Opinia zatwierdzona w TripAdvisor

The staff is really kind, when i went to the receptionist, and he knew i was a member of Leclub Accor (ALL), he bring me to the desk of member (rarely i found the desk was used at hotel around Jakarta), when i just sat, the member receptionists bring me drinks and cakes (i only experience this at Novotel Makassar), and ask me is there anything that i need, so nice and thoughtful!

Dear Vaynard888, We very much appreciate your comments regarding your stay at the Mercure Surabaya It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

Expect the unexpected

Ocena na stronie TripAdvisor 5.0/5

OnAir49109133009 Friends getaway - 12/11/2019 Opinia zatwierdzona w TripAdvisor

The hospitality was excellent on arrival and throughout my stay at Mecure Grand Mirama Surabaya. Didnt expect the level of service i received even as a classic Accor member. Understandably the property has aged and certain items in the room arent in 100% working condition but overall it was a great stay. Some fittings in the room were loose but that was a small issue. Breakfast was very simple and is at a relatively affordable price. Will stay at the hotel again.

Dear On Air, We very much appreciate your comments regarding your experience at the Mercure Surabaya. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi General Manager

Nice hotel in Surabaya

Ocena na stronie TripAdvisor 5.0/5

esantoso Business - 12/08/2019 Opinia zatwierdzona w TripAdvisor

Mercure Surabaya has new tower which is very nice. Staffs are very friendly and helpful. Room is great and breakfast also has many variety. Mercure Surabaya has a nice coffee shop in the lobby. The hotel has undegone big facelift since I went there few years ago and very impressive for Mercure Hotel standard. Highly recommended hotel in Surabaya for a decent price.

ESantoso yang terhormat, Salam hangat dari Mercure Surabaya . . . Terima kasih atas support yang telah anda berikan terhadap Mercure Grand Mirama Surabaya. Kami sangat berterimakasih atas review yang telah ditulis. Kami akan selalu berusaha memberikan fasilitas dan pelayanan yang terbaik untuk mencapai kepuasan yang diinginkan oleh semua orang. Sampai bertemu lagi di kunjungan berikutnya di hotel kami. Salam, Sugito Adhi General Manager

NICE HOTEL IN TOWN

Ocena na stronie TripAdvisor 4.0/5

614syedi Business - 11/07/2019 Opinia zatwierdzona w TripAdvisor

Nice hotel within the town area. Hotel is big so be prepared sometimes there are local events that make the lobby very packed. Not many convenient stores nearby so be prepared to bring your own snacks when you come

Dear 614syedi, We very much appreciate your comments regarding your experience at the Mercure Surabaya. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi General Manager

city centre

Ocena na stronie TripAdvisor 4.0/5

Bambanghartono Family - 08/07/2019 Opinia zatwierdzona w TripAdvisor

I stay with my family in this hotel. Check in and check out is fast. Room is comfort, clean, unique decoration. Breakfast is various menu. Only swimming pool that I find is not comfort for using, is dirty. Overall, this hotel is near Tunjungan Plaza and at city centre, good for business and family.

Dear Mr.Bambang Hartono, We very much appreciate your comments regarding your experience at the Mercure Surabaya. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi General Manager

Comfort hotel in Surabaya

Ocena na stronie TripAdvisor 4.0/5

pengelanaj Business - 30/06/2019 Opinia zatwierdzona w TripAdvisor

Good & convenience hotel. Room are clean. Staffs are very kind and helpful. Perfect location if you have a meeting location in central surabaya. Breakfast are perfect. Many options for Indonesian food.

Pangelana J yang terhormat, Salam hangat dari Mercure Surabaya . . . Terima kasih atas support yang telah anda berikan terhadap Mercure Grand Mirama Surabaya. Kami sangat berterimakasih atas review yang telah ditulis. Kami akan selalu berusaha memberikan fasilitas dan pelayanan yang terbaik untuk mencapai kepuasan yang diinginkan oleh semua orang. Sampai bertemu lagi di kunjungan berikutnya di hotel kami. Salam, Sugito Adhi General Manager

Its not accor standard

Ocena na stronie TripAdvisor 2.0/5

435ana Solo travel - 29/11/2018 Opinia zatwierdzona w TripAdvisor

Very this appointed this time, as a gold member they did upgrade me (to a better room, supposed to be). After very late check & didnt realise until i went to bathroom. The bathroom is filthy even the glasses for toothbrush filthy. I did made complaint in morning & they move me to different tower (new), bit better but still not the best.I hope the management to take this matter seriously with cleanliness & hygine.Even breakfast cutlery still a bit greasy. I stay at accor hotel around the world & this is one of the worse so far.

Dear An a, May I begin by thanking you for your review on TripAdvisor. It is an honor to have a gold member stay in Mercure Surabaya and sincerely appreciate you taking the time to send us your feedback. I do apologize to hear your experience about your dissatisfaction with room allocation.“Please accept my humble apologies for this inconvenience” We will take action on your feedback and further share with our team. We will sort it out and make things better. Your feedback is very valuable to us as we work to be better each and every day. It is through feedback such as yours that we are able to maintain the quality of our service; your comments inspire us to strive harder in servicing our guests. On behalf of the hotel team, we wish to thank you for your continuous support and hope this incident will not prevent you from availing yourself and I sincerely hope that this experience will not impair your confidence in the future. We hope you will give us the opportunity of welcoming you again in Mercure Grand Mirama Hotel Surabaya. Kind Regard Joni Front Office Manager

Najnowsze opinie: 20

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