西安豪华美居人民大厦 5 星

客户意见评级 (ALL 评级) 4.6/5 20 评论

保证最优惠房价
西安豪华美居人民大厦 - Image 1
西安豪华美居人民大厦 - Image 2
西安豪华美居人民大厦 - Image 3
西安豪华美居人民大厦 - Image 4
东新街319号, 陕西省, 710004 西安, 中国

描述

酒店其他优惠

  • Centrally based discovery with walking distance to the historic attractions

  • Extensive landscaped gardens

  • In-room Broad Band Access and WIFI in public area

  • Easy access to the city's major commercial district

  • enjoy 600 pax show in our own grand theatre

我们的客房

酒店位置

西安豪华美居人民大厦

东新街319号, 陕西省
710004 西安
中国

GPS:34.26627, 108.958068

电话
传真 +86 29 8792 8999

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 会议室
  • 客房服务

雅箸餐厅

非合约照片

57 咖啡厅，提供中式和西式自助早餐

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.6/5  20 评论

TripAdvisor 评级  4.0/5  1,315 评论

POOR HOTEL, NOT A TYPICAL MERCURE

Tripadvisor 评级 2.0/5

PaolettaPaoletta 经 TripAdvisor 认证的评论

LOCATION: 20 minutes walking from muslim street food road, 15 minutes wallking from metro station. The hotel is part of a big complex of other hotels and buildings, it takes at least 8 minutes to get to the street by walk. Not so convenient for shops in the vicinity. ROOMS: oldish but good. Spacious bathroom. No USB plugs. BREAKFAST: very poor. Nothing to do with a usual Mercure breakfast. Only salty and not so broad choice. No marmelades, horrible croissants, juices and coffee. STAFF: No English spoken. Very difficult. SWIMMING POOL: it is located in another building of the complex, so you have to get out of the hotel walk for 3 minutes, enter another much better hotel and reach second floor. In the much better hotel English is spoken by staff. Swimming pool is nice and big BUT IT IS OPEN TO EXTERNALS! It was full of screaming kids, not relaxing at all. NO RESTAURANT OR BAR AVAILABLE HERE, only at hotel aside (but VERY VERY VERY expensive).

Dear Guest, Thank you for providing us with the gift of feedback. We are terribly sorry that the stay didn't meet your expectation, please allow me to express my sincere apology for that. We pay high attention to your comments, and will continue and enhance our efforts. Our dedication will never end. Yours sincerely, Sam Gu Hotel Manager

Site seeing

Tripadvisor 评级 3.0/5

Rodney S Couples - 经 TripAdvisor 认证的评论

On arrival the building looks impressive, but when we arrived by taxi late at night 12.45 pm the night porter was on his phone And DID NOT come down from his seat untill we got almost the top of the stairs, he did open the door but did not offer to help with luggage🤔🤔 The lobby reception desk is smaller than expected, but it is an old building, 1 lift 🤔 Got told the wrong floor for our room by the staff, so had to come back down to reception ( when coming in late at night is not good) The room was ok clean and had a very big bed but couldn’t connect to the internet, also had a old feal very dated, and did NOT. Like the lighting system at all , operated from one side of the bed ONLY Stupid 🤔😡internet bad so had to change rooms. It was no better 😡😡 so we had to just use normal signal ( using up valuable data) Breakfast was ok nice omelettes but the breakfast was not as good or impressive as other places of 4 * hotels, staff was pleasant and trying to be helpful. The swimming pool as advertised was NOT in the hotel but in the Sofitel hotel which was ((very impressive hotel) but 5* which is 2 minutes walk away🤔 I think in its day the hotel was a grand place to stay with opulent decor, but if you like more modern it’s not the place to stay

Dear Rodney, Thank you for providing us with the gift of feedback. We are terribly sorry to know that the stay didn't meet your expectation and please allow me to express my sincere apology for that. The arrival experience is apparently not in line with our usual standard and I'll personally investigate and follow up. At the same time, we will also look into the wifi issue and continue and enhance our efforts in maintenance. Please be rest assured that our dedication and efforts will never end. Yours sincerely, Sam Gu Hotel Manager

An impressive appearance not reflected in the rooms, 5 star reception area, 3 star rooms.

Tripadvisor 评级 4.0/5

Kathleen1 经 TripAdvisor 认证的评论

The entrance and reception is very impressive, bright and spacious, our room was very different. The room was very dark, small and lacked that instant freshness, it felt more like a cupboard. It overlooked derelict buildings and had no view. There were lots of mosquitoes in the room and I got a really nasty bite. Our room was tired and small. It needed an upgrade and looked entirely different than photos shown on their website - photos with the blinds pulled down in the bathroom overlook derelict buildings or the back of the hotel – not a beautiful holiday view. Room service was excellent and delivered quickly but we had to eat off our knees, there was no room to place the two trays on the tiny desk. The breakfast buffet had a good selection of food although all a little bland. The hotel is in a good location but not sure if I would return based on the room. An impressive appearance not reflected in the rooms, 5 star reception area, 3 star rooms. I can only base my opinion on the room the hotel chose to allocate us.

Dear Kathleen 1, Thank you for providing us with the gift of feedback. Thank you for your recognition to hotel service. At the same time, we are sorry to know that the accommodation didn't meet your expectation and please accept my sincere apology for that. We will continue and enhance our efforts in all aspects and our dedication and efforts will never end. Yours sincerely, Sam Gu Hotel Manager

Great hotel room and service

Tripadvisor 评级 5.0/5

Seaside65634531734 经 TripAdvisor 认证的评论

Excellent luxury hotel room, the king/queen bed was comfortable, the extended living area was spacious, and the 2 toilets & jacuzzi were therapeutic. Hotel service was again superb. You could make order for 1-day & 2-day short trips (group/personalised) with the hotel directly from their partners. Located within the old city walls, its a very central and convenient place for travel. The range of breakfast offerings were good but limited to Chinese cuisine.

Dear guest, Thank you for choosing Grand Mercure Xi'an on Renmin Square and providing us with the gift of feedback. It gives us great pleasure to know that you've enjoyed your recent stay with us, and thank you for your recognition and motivation. I've shared your motivating comments on service with the whole team, and your comment on breakfast with the F&B team. Please be rest assured that our dedication and efforts will never end. We look forward to welcoming you again in the future. Yours sincerely, Sam Gu Hotel Manager

Nice hotel, not too far away from the main attractions.

Tripadvisor 评级 4.0/5

KM L 经 TripAdvisor 认证的评论

I share some tips on making the most of your stay here. Most of the reviews mention the calm of this place as compared with the noise of downtown which is a definite plus. My flight landed at 12.30 am and I picked the hotel as it seemed reasonably close to one of the stops of the airport shuttle night bus 5. This is the Bell tower stop and the hotel is a landmark of sorts. This bus leaves at 1.30 am and can get quite crowded even at that time. The journey to reach Bell Tower will take about an hour as they let off passengers along the way. Yes, there are taxis even at that hour - 2.30 am and in winter! After that it's a 10 minute journey. In total it's about 1/5 the cost of a ride from the airport. I figure the taxi will take half the time, your choice! As for public transport the Wulukou metro (exit F) is quite near and that takes you to most places of interest. Near the station is the Mingleyuan, a food street and the Wanda plaza, a shopping center. Along the way there, food choices are abundant as well as pharmacies, convenience stores - without the crowds downtown. However you need to exit via the staff entrance to Shangde Rd then into Xisan Rd . Not so grand, but functional. Bus 603 brings you to Bell Tower easily and cheaply, from the entrance along Dongxin street. Enjoy!

Dear leekm, Thank you for choosing Grand Mercure Xi'an on Renmin Square and providing us with the gift of feedback. It gives us great pleasure to know that you are satisfied with hotel location and the environment of Renmin Square where it is located. The hotel boasts a superior location and convenient transportation, and Renmin Square is a tranquil urban garden amidst the hustle and bustle. All employees are committed to making guests feel welcome and heart-warming. We will keep up our dedication and efforts, and look forward to welcoming you again in the future. Yours sincerely, Vlad Burazor General Manager

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其他网络用户评价我们的酒店

  • 169 评论 9/10 位置
  • 212 评论 7.7/10 房间
  • 222 评论 8.9/10 服务
  • 106 评论 9/10 舒适度
  • 98 评论 7.1/10 早餐
  • 94 评论 6.2/10 设施
  • 63 评论 9.3/10 清洁度
  • 36 评论 7.6/10 食物

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