グランドメルキュール西安レンミンスクエア 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.5/5 19 件のレビュー

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グランドメルキュール西安レンミンスクエア - Image 4
东新街319号, 陕西省, 710004 西安, 中国

説明

ホテルのその他の情報

  • Centrally based discovery with walking distance to the historic attractions

  • Extensive landscaped gardens

  • In-room Broad Band Access and WIFI in public area

  • Easy access to the city's major commercial district

  • enjoy 600 pax show in our own grand theatre

当ホテルの客室

ホテル所在地

グランドメルキュール西安レンミンスクエア

东新街319号, 陕西省
710004 西安
中国

GPS:34.26627, 108.958068

電話番号
ファックス +86 29 8792 8999

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • レストラン
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • 会議室
  • ルームサービス

57 Cafe

非契約写真

57 Cafe では、中華料理と西洋料理の朝食ビュッフェを提供します

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.5/5  19 件のレビュー

トリップアドバイザーの評価  4.0/5  1,333 件のレビュー

UNHELPFUL RECEPTIONIST

トリップアドバイザーの評価 1.0/5

baholmes89 トリップアドバイザー認証口コミ

Hotel is fab. Receptionist (with mask) very unhelpful. Asked her for a local map and she said no don't have one. Didn't offer to help/show me where etc. I had to find myself one from the concierge. Asked same girl to book the hotel restaurant for us and she, again, declined. Said I had to go up the 3 floors and book it myself. As many of their staff do not speak English, e.g. two girls in the reception bar, I had asked the receptionist for help, but no. Found her very rude and unhelpful.

Dear Guest, Please allow me to report that only restaurant in Grand Mercure Xi'an on Renmin Square is on the 4th floor and there are only guestrooms on the 3rd floor. Besides, we do not have reception bar. Therefore, may I confirm if your comment is on your stay with us? If yes, would it be possible for me to know the dates and room number of your recent stay? I'll investigate personnally if yes. Yours sincerely, Sam Gu Hotel Manager

POOR HOTEL, NOT A TYPICAL MERCURE

トリップアドバイザーの評価 2.0/5

PaolettaPaoletta トリップアドバイザー認証口コミ

LOCATION: 20 minutes walking from muslim street food road, 15 minutes wallking from metro station. The hotel is part of a big complex of other hotels and buildings, it takes at least 8 minutes to get to the street by walk. Not so convenient for shops in the vicinity. ROOMS: oldish but good. Spacious bathroom. No USB plugs. BREAKFAST: very poor. Nothing to do with a usual Mercure breakfast. Only salty and not so broad choice. No marmelades, horrible croissants, juices and coffee. STAFF: No English spoken. Very difficult. SWIMMING POOL: it is located in another building of the complex, so you have to get out of the hotel walk for 3 minutes, enter another much better hotel and reach second floor. In the much better hotel English is spoken by staff. Swimming pool is nice and big BUT IT IS OPEN TO EXTERNALS! It was full of screaming kids, not relaxing at all. NO RESTAURANT OR BAR AVAILABLE HERE, only at hotel aside (but VERY VERY VERY expensive).

Dear Guest, Thank you for providing us with the gift of feedback. We are terribly sorry that the stay didn't meet your expectation, please allow me to express my sincere apology for that. We pay high attention to your comments, and will continue and enhance our efforts. Our dedication will never end. Yours sincerely, Sam Gu Hotel Manager

Site seeing

トリップアドバイザーの評価 3.0/5

Rodney S Couples - トリップアドバイザー認証口コミ

On arrival the building looks impressive, but when we arrived by taxi late at night 12.45 pm the night porter was on his phone And DID NOT come down from his seat untill we got almost the top of the stairs, he did open the door but did not offer to help with luggage🤔🤔 The lobby reception desk is smaller than expected, but it is an old building, 1 lift 🤔 Got told the wrong floor for our room by the staff, so had to come back down to reception ( when coming in late at night is not good) The room was ok clean and had a very big bed but couldn’t connect to the internet, also had a old feal very dated, and did NOT. Like the lighting system at all , operated from one side of the bed ONLY Stupid 🤔😡internet bad so had to change rooms. It was no better 😡😡 so we had to just use normal signal ( using up valuable data) Breakfast was ok nice omelettes but the breakfast was not as good or impressive as other places of 4 * hotels, staff was pleasant and trying to be helpful. The swimming pool as advertised was NOT in the hotel but in the Sofitel hotel which was ((very impressive hotel) but 5* which is 2 minutes walk away🤔 I think in its day the hotel was a grand place to stay with opulent decor, but if you like more modern it’s not the place to stay

Dear Rodney, Thank you for providing us with the gift of feedback. We are terribly sorry to know that the stay didn't meet your expectation and please allow me to express my sincere apology for that. The arrival experience is apparently not in line with our usual standard and I'll personally investigate and follow up. At the same time, we will also look into the wifi issue and continue and enhance our efforts in maintenance. Please be rest assured that our dedication and efforts will never end. Yours sincerely, Sam Gu Hotel Manager

An impressive appearance not reflected in the rooms, 5 star reception area, 3 star rooms.

トリップアドバイザーの評価 4.0/5

Kathleen1 トリップアドバイザー認証口コミ

The entrance and reception is very impressive, bright and spacious, our room was very different. The room was very dark, small and lacked that instant freshness, it felt more like a cupboard. It overlooked derelict buildings and had no view. There were lots of mosquitoes in the room and I got a really nasty bite. Our room was tired and small. It needed an upgrade and looked entirely different than photos shown on their website - photos with the blinds pulled down in the bathroom overlook derelict buildings or the back of the hotel – not a beautiful holiday view. Room service was excellent and delivered quickly but we had to eat off our knees, there was no room to place the two trays on the tiny desk. The breakfast buffet had a good selection of food although all a little bland. The hotel is in a good location but not sure if I would return based on the room. An impressive appearance not reflected in the rooms, 5 star reception area, 3 star rooms. I can only base my opinion on the room the hotel chose to allocate us.

Dear Kathleen 1, Thank you for providing us with the gift of feedback. Thank you for your recognition to hotel service. At the same time, we are sorry to know that the accommodation didn't meet your expectation and please accept my sincere apology for that. We will continue and enhance our efforts in all aspects and our dedication and efforts will never end. Yours sincerely, Sam Gu Hotel Manager

Great hotel room and service

トリップアドバイザーの評価 5.0/5

Seaside65634531734 トリップアドバイザー認証口コミ

Excellent luxury hotel room, the king/queen bed was comfortable, the extended living area was spacious, and the 2 toilets & jacuzzi were therapeutic. Hotel service was again superb. You could make order for 1-day & 2-day short trips (group/personalised) with the hotel directly from their partners. Located within the old city walls, its a very central and convenient place for travel. The range of breakfast offerings were good but limited to Chinese cuisine.

Dear guest, Thank you for choosing Grand Mercure Xi'an on Renmin Square and providing us with the gift of feedback. It gives us great pleasure to know that you've enjoyed your recent stay with us, and thank you for your recognition and motivation. I've shared your motivating comments on service with the whole team, and your comment on breakfast with the F&B team. Please be rest assured that our dedication and efforts will never end. We look forward to welcoming you again in the future. Yours sincerely, Sam Gu Hotel Manager

との提携 TripAdvisor

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  • 110 件のレビュー 8.7/10 快適さ
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  • 102 件のレビュー 5.9/10 設備
  • 69 件のレビュー 9.2/10 清潔さ

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