ホテル ソフィテル西安レンミンスクエア 5 つ星

お客さまの声 4.7/5 2,765 件のレビュー

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ソフィテル西安レンミンスクエア
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+ 15 サービス

ホテルのその他の情報

  • 街の中心部を拠点とした散策

  • ホテルの広大な庭園の散策

  • ホテル内の劇場で素敵なショーを楽しむ

  • 21 室のファンクションルームと 1463 席のグランドシアターを完備しています。

  • 600 available parking space

このホテルはPlanet 21に参加しており、ホスピタリティ向上のために活動しています。

ホテル館内および周辺のサービス

チェックインは14h00からです

チェックアウトは12h00です

有料サービス

サービス情報とお役立ち情報
  • オンラインチェックイン
  • Wi-Fi/インターネットアクセス
  • 駐車場
  • お身体の不自由なお客さまのためのバリアフリー
  • ベビーシッター(ご要望に応じて) 有料サービス
  • エアコン
  • ホテルスタッフが応対可能な言語
  • フロントデスクは24時間対応しています
  • ドライクリーニング/アイロン
  • ブティック/ショッピング
  • ポーター
  • コンシェルジュ
レジャーとアクティビティ
  • プール
  • タラソテラピーセンター (周辺)
  • フィットネスセンター
  • 快適なご滞在
  • ベビーシッター(ご要望に応じて) 有料サービス
  • 自転車のレンタル
ケータリング
  • 朝食 有料サービス
  • レストラン2軒
  • バー1軒
  • ルームサービス
ビジネスサービス
  • 会議室13室
  • ビジネスセンター(サポートスタッフあり)

ホテル所在地

ソフィテル西安レンミンスクエア

319 Dong Xin Street
Shaanxi
710004 西安
中国

電話番号: +862987928888

ファックス: (+86)29/87928400

チェックインは14h00からです

チェックアウトは12h00です

  • Bus :  46,603,15,16 Ming Le Yuan

  • subway :  2 Xi Hua Men

  • 飛行機で

    XIANYANG INTL 40km / 24.85 マイル

  • 電車で

    XIAN STATION 3km / 1.86 マイル

GPS:34.26509, 108.9578

当ホテルの客室

178室の豪華な客室とスイートにエレガントな家具を配し、シックな内装を施しました。レインフォレストシャワー、ソフィテルのMyBed、Wi-Fi、3Gテクノロジーを完備し、ソフィテルがお届けするフランスの「art de vivre(暮らしの芸術)」をご体験いただけます。

レストランとバー

AZUR

お料理の種類: 地中海料理

An all- day restaurant serving the best of Mediterranean and European cuisine. Features an open show kitchen.

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LE CHINOIS

Le Chinois is the most prestigious restaurant in the city. We serve authentic Shaanxi cuisine and contemporary Cantonese cuisine. The Restaurants are located within Renmin Square complex.

BAR BAMBU

洗練された雰囲気のバーです。ゆったりとくつろぎながら、淹れたてのコーヒーの香り、特製のティー、冷たいカクテル、おいしい軽食をお召し上がりいただけます。生演奏もお楽しみいただけます。

メニュー (PDF)

非契約写真

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  • 火曜日 -
  • 水曜日 -
  • 木曜日 -
  • 金曜日 -
  • 土曜日 -
  • 日曜日 -

ミーティングとイベント

会議室

  • 会議室の数:13

  • 最大サイズ:6,500 m²

  • 最大ご利用人数:1409 人

  • パーティの最大ご利用人数:550 人

詳細

お客さまの口コミ
ソフィテル西安レンミンスクエア

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ 4.7/5

2,765 件のレビュー

tripadvisor

トリップアドバイザーの評価 4.5/5

3,464 件のレビュー

2021 トリップアドバイザーのエクセレンス認証
2021エクセレンス認証

Xian Sofitel Stay

トリップアドバイザーの評価 5.0/5

janetU5882EN Family - 07/01/2020 トリップアドバイザー認証口コミ

Our family group of 8 were extremely satisfied with our recent stay at the Sofitel in Xian. We had 3 junior suites booked and they did not disappoint. We came in the low season and it was fantastic value especially with daily Club access for evening cocktails and light supper during our stay. Would definitely return to stay at the Sofitel in Xian again.

One of my best hotel experience this year

トリップアドバイザーの評価 5.0/5

123FL77 Business - 22/12/2019 トリップアドバイザー認証口コミ

The hotel location is really nice in the middle of the city. I've been really impressed by the quality and size of the room. Above all, it was the staffs that pleased me the most... really professional and friendly. Long time I did not experience such a standard in China. Trully recommend!

Pleasant stay; helpful staff

トリップアドバイザーの評価 5.0/5

charlieliaus2018 Couples - 14/11/2019 トリップアドバイザー認証口コミ

We had a very pleasant 5 nights stay.Staff were very heplful responding to our needs. The only thing is it's a pretty old property so some facilities in the room need maintainance ( we couldn't switch off bathroom lights the last night)

Expectations met

トリップアドバイザーの評価 5.0/5

macrosal Family - 07/11/2019 トリップアドバイザー認証口コミ

We were upgraded to a suite room upon check in for a reasonable amount which included breakfast and access to the club lounge. Room was clean and amenities excellent. Convenient location to the city center. Highly recommended

Excellent Sofitel

トリップアドバイザーの評価 5.0/5

archae01 Couples - 01/11/2019 トリップアドバイザー認証口コミ

This is a real Sofitel that provides you with everything that you can expect from this brand. We were completely happy with every aspect of the hotel. We especially liked the Club Lounge and its wonderful staff.

Excellent hotel

トリップアドバイザーの評価 5.0/5

Passenger47480743116 Couples - 29/09/2019 トリップアドバイザー認証口コミ

Friendly and k knowledgeable staff about 1 and a half miles from Muslim street and drum / bell towers and about 45.minute drive from Terracotta warriors Buffet restaurant was excellent with lots of choice and lots of space. Restaurent price includes unlimited soft drinks and Tin tao beer

Terrible smell of smoke in our suite

トリップアドバイザーの評価 2.0/5

SW_Bow Couples - 25/09/2019 トリップアドバイザー認証口コミ

My husband and I stayed two nights in the Sofitel as part of our honeymoon. We had a bad experience, mainly because the suite we stayed in smelled of cigarette smoke. The air con was blowing out a constant smoke smell that made us wake up at night and even get sick from it, nauseas and scratchy throat feeling. When we complained to staff they seemed to ignore us saying that “this is a non-smoking Hotel”. I have never experienced anything like it and i travel a lot. It was very bad for our health and effected the rest of our honeymoon in China. Also, we never received the honeymoon surprise the receptionist promised us at check in. Plus the same receptionist mislead us the whole upgrade to the suite room which was more expensive than she had explained.

Dear SW_Bow, Thank you for taking the time to tell us about your experience at Sofitel Xian on Renmin Square. I am sorry that the stay did not meet your expectations; please allow me to express my sincerest apologies. We are committed to strive to provide a superior experience for every customer; therefore your feedback is very important to us. Please be rest assured that our efforts will never stop and we are taking the appropriate measures for utmost improvement. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ivy Wang Guest Experience Manager

落ち着いた雰囲気のホテル

お客さまの声 4.0/5

Mushi カップル - 20/08/2019 確認済みレビュー すべて

8月14日~17日にかけて、初めて西安を訪れました。ホテル選びに悩みましたが、アクセスと周囲の環境でこのホテルにしました。初めての西安ということもあり、西安空港とホテル間はホテルの送迎車を手配しました。有料ですが片道45分の経路を安心して移動できます。ホテルから五路口という地下鉄駅まで10分くらいで歩けますので、アクセスもよく、周囲には飲食店やスーパーなどもあり便利です。ホテル内は、スタッフの方々も感じが良く、親切です。今回、予約した部屋は、ジュニアスイートクラブソフィテルアクセスでしたが、快適な部屋のつくりでした。次回、西安に行くことがある場合、再度宿泊しても良いと思っています。

nice place for a business trip and sightseeing the city

トリップアドバイザーの評価 4.0/5

SimoDam Business - 08/08/2019 トリップアドバイザー認証口コミ

ottimo hotel per un soggiorno di lavoro e concedersi qualche ora di relax in città. Peccato molto tempo perso per il check out nel fare la fattura e chiarire un punto. Intervenuto un secondo operatore che ha risolto tutto velocemente. Very good hotel, helpful staff . Grant room upgrading. Very nice. Only in the morning during the cheking out lost a lot of time to make the invoice and trying to clarify my online booking. The second operator solved easily everithing.

English language, unfamiliar

トリップアドバイザーの評価 3.0/5

bmtraveler2017 Family - 29/07/2019 トリップアドバイザー認証口コミ

Very nice structure inserted in an historical context, level of services quite poor, personnel need heavy training. we tried the Chinese restaurant, they missed two dishes, practically my son did not have his dinner, they have not been able to solve the problem. I asked for a glass of wine that was on the menu, they did not understand my request untlil I showed them the picture on the menu. The swimming pool is a mess, water seems dirty, however it is matt; additionally it seems that the hotel offer a service of swimming teacher to kids, they scream like eagles not allowing a moment of relaxation to the guests.

Dear bmtraveler2017, Thank you for staying at Sofitel Xi’an on Renmin Square and sharing your experience with us. I am very sorry to hear about the dining experience and pool experience during your recent stay. High level of service is the foundation of delivering excellent guest experience, we pay high attention to your comments and have taken immediate action to conduct refresher training to all of our restaurant colleagues. We pride to prioritize guests’ safety in our hotel, monitor pool water quality every two hours and increase the water treatment frequency during peak usage period. We will continue and enhance in this aspect. We have also talked with the pool management team regarding their swimming class in summer holiday, in order to ensure the comfort and relaxation of hotel guests. Please accept my sincere apology to you and your family, and thank you for allowing us to learn and grow stronger. We look forward to having the opportunity to welcome you again and your positive feedback in your next stay. Yours sincerely, Joseph Mak General Manager

Nice hotel, great service

トリップアドバイザーの評価 5.0/5

Crzytrg Family - 16/07/2019 トリップアドバイザー認証口コミ

The hotel is great. It is a little outdated and it needs some maintenance, but overall it’s a great value and a terrific hotel. The only drawback is that the hold swimming classes at the pool, so it is impossible to relax over there giving the amount of people they usually have.

Dope

トリップアドバイザーの評価 5.0/5

jimmydanol Family - 25/06/2019 トリップアドバイザー認証口コミ

The service was incredible. Great hotel. I'm spoiled now. The breakfast choice is excellent. Our suite was on the small side. Location is good but not walkable enough. The club level is fantastic. Loved our stay

Visit to Xian

トリップアドバイザーの評価 4.0/5

Afrokalinka Solo travel - 26/05/2019 トリップアドバイザー認証口コミ

during my recent trip to China i made arrangements to extend my stay and visit Xian. I've done search and Sofitel Xian on Renmin square was rated quite high and being member of Accor Hotel made my decision very easy. I can not comment really on the location, as I walked around the city, or was part of my Tour. Why I rated rooms as average - is because even if the rooms are spacious and have the Sofitel beds and linen, the hotel is OLD. its seems its stuck in mid-last century. Also there is a language issue - there will be 1 person that speaks English in the reception, or in the restaurant, or a bar. in the end of the day, the service was excellent, and this is very important! One needs to remember that maybe there are not many hotels catering for European tourists, as 90% of the tourists in China in all cultural/historical places are Chinese.

Great location but no A/C in the winter

トリップアドバイザーの評価 4.0/5

Journey399259 Couples - 22/11/2018 トリップアドバイザー認証口コミ

We stayed 2 nights in mid November and we unable to sleep as the hotel turns the air conditioning system off at the end of October. The outdoor temperature during the day was about +12c but our room must have been 26 to 28 degrees. The 2nd night of our stay they were very accommodating at moving us to the north side of the hotel so the sun wouldn’t shine directly through our window and we requested a fan and a sheet in place of the duvet. The windows opened somewhat but even with the fan it wasn’t possible to properly cool our room for a restful sleep. The hotel staff were excellent and very helpful for us. Most of the staff spoke English making it easy for us to request assistance and deal with our reservation etc. We had the breakfast buffet which was excellent! We paid directly to the front desk and were able to get a 100 Yuen discount per person discount for the dinner buffet which was also very good. The location was great, inside the city wall, close to a shopping mall and walkable to the bell & drum tower and the city wall (about 20 to 30 min) Overall I would recommend this hotel. In the winter if you prefer a cooler room for sleeping this hotel may not be for you.

Dear Journey399259, Thank you for choosing Sofitel Xian on Renmin Square and taking the time to share your experience with us. We are very sorry to know that the room temperature didn't meet your preference, and apologize for any discomfort. Your comment has been shared with hotel management, we treat it seriously and will strive for utmost improvement. On the other hand, your recognition to other aspects, especially service and food, motivates us greatly to do it even better, thank you. We look forward to having the opportunity to welcome you again in the future. Yours sincerely, Ivy Wang Guest Experience Manager

Great stay - but wifi/internet needs an upgrade

トリップアドバイザーの評価 4.0/5

403ClaireH Business - 11/11/2018 トリップアドバイザー認証口コミ

I stay here quite often - and it is a great hotel; staff are fantastic, helpful, friendly and attentive. Rooms are very good; large enough but not too large which is frequently a problem at Chinese hotels. I would have rated the hotel as 5 stars but for the fact that the internet/wifi access is quite slow and frequently drops completely which for a business traveller (and others also I guess) is irritating - definitely needs an upgrade

Dear Claire H, Thank you for providing us with the gift of feedback. We are very sorry to know that the wifi didn't meet your expectation, and apologize should there is any inconvenience caused. We will look into it immediately. On the other hand, your recognition in other aspects motivate us greatly to do it even better, thank you. Our efforts in striving for excellent guest experience will never stop, and we look forward to having the opportunity to welcome you again in the future. Yours sincerely, Ivy Wang Guest Experience Manager

Family get away

トリップアドバイザーの評価 5.0/5

641moc Family - 21/10/2018 トリップアドバイザー認証口コミ

Large hotel appeared was a quiet oasis for our briefe (terracotta inspired) trip to Xi'anInitially thought we were the only people staying there but the bussling breakfast room on day 2 showed there were others there.. at least for breakfast. Good facilities, restaurants and rooms.

Stay at Sofitel

トリップアドバイザーの評価 4.0/5

ken7672018 Family - 20/10/2018 トリップアドバイザー認証口コミ

Nice hotel with a great breakfast buffet. Air conditioning was a little weak and the beds were a little hard. Front desk and concierge were very helpful with directions and taxi to the train. Make sure and ask about bus to major attractions to save the walk. Otherwise a great value in a good location.

全てのサービスが、質・量ともに満足でした。

お客さまの声 5.0/5

Bunchin ビジネス - 25/09/2018 確認済みレビュー すべて

部屋も広く、設備も清潔でゆっくり過ごせました。朝食も質・量・サービスともに満足できるものでした。

very caring staff and excellent lounge

トリップアドバイザーの評価 5.0/5

Calvin L Friends getaway - 24/09/2018 トリップアドバイザー認証口コミ

Our friends and we stayed at Sofitel Xian on Renmin Square for a night while transiting from Tibet back to Hong Kong. We are pampered by the very friendly, caring and efficient check in and out process, as well as all the facilities and services in the Lounge. Most enjoyable stay indeed. Absolutely 5 stars to those. The only comment I'd like to make is about the taxi calling service, which we think can be improved by having a flashing sign or someone at the gate to help calling taxis for guests, as the hotel is set inside a big compound.

Excellent staff in the 11th floor club lounge

トリップアドバイザーの評価 5.0/5

Vasubandhu Family - 09/08/2018 トリップアドバイザー認証口コミ

This Hotel has got excellent location. It s centrally located and offers various things to enjoy Xian. I have had nice stay there and staff in the club lounge at the 11th floor are excellent: kind, friendly and helpful..

Dear Vasubandhu, Thank you for choosing Sofitel Xian on Renmin Square and taking the time to share your experience with us. It gives us great pleasure to know that you've enjoyed your recent stay with us. Your recognition, especially on service, gives us great motivation to do it even better, thank you. Our efforts in striving for excellent guest experience will never stop, and we look forward to welcoming you again in the near future. Yours sincerely, Ivy Wang Guest Experience Manager

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