ソフィテル西安レンミンスクエア 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 5.0/5 129 件のレビュー

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319 Dong Xin Street, Shaanxi, 710004 西安, 中国

説明

ホテルのその他の情報

  • 街の中心部を拠点とした散策

  • ホテルの広大な庭園の散策

  • ホテル内の劇場で素敵なショーを楽しむ

  • 21 室のファンクションルームと 1463 席のグランドシアターを完備しています。

  • 600 available parking space

当ホテルの客室

ホテル所在地

ソフィテル西安レンミンスクエア

319 Dong Xin Street, Shaanxi
710004 西安
中国

GPS:34.26509, 108.9578

電話番号
ファックス +86 29 8792 8400

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  5.0/5  129 件のレビュー

トリップアドバイザーの評価  4.5/5  3,874 件のレビュー

Wonderful Service. Top Standards

トリップアドバイザーの評価 5.0/5

Amelia C トリップアドバイザー認証口コミ

I had a really great experience at this hotel. We have booked online for two connecting rooms and were pleasantly surprised to be give very spacious connecting rooms with big living area in between. Maybe we went during the low tourist season in Xian and such rooms are available. The breakfast spread was wonderful, good range of western, international and local dishes and gave me a chance to taste Shaanxi street food and snacks prepared by hotel chefs. For someone with weak stomach, I really appreciate the food range provided. Last but not least, my family was super impressed with the high level of customer service. We could feel the sincerity of the staff, from the porter, to front desk and concierge that they only want to give their best service to us. I left Xian with very good memories and the 3 nights stay in Sofitel Xian on Renmin Square is on the top of these memories. A special "Thank You for the Great Service" to Andy Song, Calvin and also the ladies who were on front desk duty on 9 Dec 2024 around 1pm. A big thank you to the male staff on duty at the concierge on 9 and 10 Dec 2024 too. I hope the management of the hotel can see this and pass the praises to them.

Exceptional 4 night stay at Sofitel Renmin Square.

トリップアドバイザーの評価 5.0/5

655geraldinet ファミリー - トリップアドバイザー認証口コミ

We were pleasantly surprised by the free upgrade to a bigger room at the elite floor and complimentary bed for my child. The room was big, luxurious with bay window overlooking the city. The bath amenities were of good French brand and bathroom was huge, with both standing shower and bathtub. Staff service was exceptional. We feedback about the room being stuffy as the aircon couldn’t be adjusted due to central control during the winter season and the staff brought in a mobile aircon/fan to help with the ventilation. One particular concierge staff, Kevin Guo went the extra mile to help with directions, googling for local services, giving recommendations, and always so smiley and warm.

Dear Guest, Thank you for choosing Sofitel Xi'an on Renmin Square and providing us with the gift of feedback. It gives us great pleasure to know that you're satisfied with your recent stay with us. I've shared your motivating comments with the whole team, especially with Kevin. We are deeply motivated and sincerely grateful for that. We will keep up our dedication and efforts, and we look forward to welcoming you again in the near future. Yours sincerely, Sam Gu Hotel Manager

Lovely hotel with huge rooms and excellent breakfast

トリップアドバイザーの評価 5.0/5

ccyy4 Solo travel - トリップアドバイザー認証口コミ

The room was large and spacious. Room and bathroom were clean. They had a power strip attached to the night stand with several USB slots and one electric slot. This was very useful. The bathroom toiletries were good. The bed and pillow were very comfortable and the blackout curtains let no light in. I did hear noises from the room next door but I had an end room so it wasn’t bad. The breakfast was excellent. There was a wanton bar and also noodle bar with a million toppings to add. Both were delicious. Prior to booking, I emailed the hotel several times with questions and they answered promptly. The hotel is 10-15 minute walk to the closest subway station per the hotel so it’s probably not super convenient to visit the sites one your own. I had a driver for the whole time so it was fine for me. The front staff are all very nice. There was an issue with them charging me for the room when I paid already with Expedia but I emailed the hotel and they resolved this quickly. I would highly recommend this hotel as it was good value for the price I paid.

Dear ccyy4, Thank you for staying at Sofitel Xi'an on Renmin Square and providing us with the gift of feedback. It gives us great pleasure to know that you're satisfied with your recent stay with us. It has been our continuous efforts to deliver excellent hotel experience and what can be more motivating than the satisfaction and motivation of yours? Thank you. We will keep up our dedication and we look forward to welcoming you again in the future. Yours sincerely, Sam Gu Hotel Manager

Best decision I've made this year

トリップアドバイザーの評価 5.0/5

molotovmix トリップアドバイザー認証口コミ

Pros - 'TOP NOTCH' housekeeping, clean and quick laundry service - High-ranking hotel staff speak English fluently, and some younger staff also speak English well, even the staff who don't speak English have a great attitude in trying to help me in any way they can - Spacious and clean rooms - A well-maintained garden is great for taking pictures Cons - The spa facilities appear to need renovation 중국어를 모르는 한국인에게 중국은 여행 난이도가 높은 편이지만, 여기서 묵으면서 많은 도움을 받았기에 이번 여행은 어려움이 없었습니다. 같은 구역 내에 있는 Sofitel Legend의 1층에 있는 Dolce Vita 레스토랑도 이용했는데, 음식이 매우 훌륭했고 분위기도 좋았습니다. 숙박하는 동안 멋진 경험을 하게 해 주신 Fiona Xu 여사님께 진심으로 감사드립니다. 그리고 제가 성함을 여쭤보지 않아서 이름을 모르지만 11층 Club Sofitel 내의 친절한 직원들께도 감사드립니다. 또한 11월 15일 저녁에 Dolce Vita 레스토랑에서 저를 응대했던 친절한 여직원, 11월 16일에 Koi bar에서 근무하던 수습생 또한 칭찬하고 싶습니다. 내년에 다시 올게요.

Dear molotovmix, Thank you for choosing Sofitel Xi'an on Renmin Square and providing us with the gift of feedback. It gives us great pleasure to know that you're satisfied with your recent stay with us. I've shared your motivating comments with the whole team, especially with those whom you mentioned. Thank you for your recognition and motivation. At the same time, thank you for your constructive comment and we will treat it seriously. Our dedication and efforts will never end, and we look forward to welcoming you again in the future. Yours sincerely, Sam Gu Hotel Manager

Best ever experience with Concierge (Andy) and Duty Manager (Duren)

トリップアドバイザーの評価 5.0/5

wanderlustwanders トリップアドバイザー認証口コミ

I recently stayed here with my friend. The location is great, the design is good, the price point is good. But what made this experience exceptional was the customer service, kindness and care from two of its staff - Andy on concierge and Duren (I hope I am spelling name correctly) the Duty Manager. During my stay I very suddenly fell ill and both were critical to ensuring my issue was resolved promptly, I was checked into a good hospital and I had someone by side throughout who could assist us. Duren drove us to the hospital immediately and Andy stuck with us during the 6+ hours in the hospital. He translated everything, he spoke and liaised with the doctors, he gave us company and kept our spirits up. After his official shift time finished, he said he was going back to the hotel to get changed. By this point he had already resolved everything for us, I just needed to finish my IV drip and then leave the hospital. He could have said goodbye, but instead Andy went back, got changed out of his uniform, and came back with snacks for us to ensure we checked out of the hospital with no problems. His kindness was just so appreciated and something we will never forget! Duren and Andy I hope you, somehow, are recognized for going beyond the call of duty in this situation. I can't imagine, many other hotels that I have stayed at providing this level of care. I am certain I will be back in Xi'An so I can visit the city properly and I will definitely be staying again in Sofitel! Best wishes to you both. H

Dear Guest, I hope you have fully recovered, and thank you for providing us with the gift of feedback. It has been our continous dedication to make guests feel heart-warming, and I'm glad that Duren and Andy have put this into practice. I've shared your motivating comments with the whole team and call on all staff to learn from them. Thank you for your recognition. We will keep up our efforts, and we look forward to welcoming you again in the near future. Yours sincerely, Sam Gu Hotel Manager

との提携 TripAdvisor

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