Sofitel Legend Peoples Grand Hotel Xian 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.9/5 129 件のレビュー

ベストレートをお約束
Sofitel Legend Peoples Grand Hotel Xian - Image 1
Sofitel Legend Peoples Grand Hotel Xian - Image 2
Sofitel Legend Peoples Grand Hotel Xian - Image 3
Sofitel Legend Peoples Grand Hotel Xian - Image 4
319 Dong Xin Street, Shaanxi（陝西省）, 710004 XIAN（西安）, 中国

説明

ホテルのその他の情報

  • 城壁内中心部に位置し、鐘楼と鼓楼のすぐ近く

  • 噴水が設置された約40,000m²の庭園

  • 24時間対応のMajordomeサービス

  • フランスと中露折衷様式を融合させた、歴史的建物と内装

当ホテルの客室

ホテル所在地

Sofitel Legend Peoples Grand Hotel Xian

319 Dong Xin Street, Shaanxi（陝西省）
710004 XIAN（西安）
中国

GPS:34.265516, 108.958814

電話番号
ファックス +86 29 8792 8400

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • ルームサービス

DOLCE VITA

レミー・マルタンとのパートナーシップにより、Louis XIIIでは希少な「ルイ13世コニャック」や、その他のスペシャルエディションをお楽しみいただけます。グラスでお楽しみいただける上質なワインセレクションに加え、カクテルもクラシックから革新的なものまで、豊富に取り揃えております。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.9/5  129 件のレビュー

トリップアドバイザーの評価  4.9/5  1,149 件のレビュー

2025エクセレンス認証

Disappointed service

トリップアドバイザーの評価 2.0/5

Margaret F トリップアドバイザー認証口コミ

As per the name suggested, the building of Sofitel Legend Peoples Grand Hotel is stunning. But service on the whole failed to make a legend. We, a group of 11 friends, stayed in the Sofitel Legend for 4 nights, from 29 Oct to 2 Nov. Upon our arrival, we were received warmly by their Chief Concierge, who's been very helpful with providing tips for us to go around and taking notice on our comments. Rooms were big and comfortable, with all the standard fixtures of a 5-star luxury hotel. A full buffet breakfast was inclusive and this was the part which we experienced the worst service during our stay at Sofitel Legend. Most of the waiting staff appeared nervous and clueless about their duties. They could not understand English well, and sometimes even communicating in Putonghua was a bit difficult too. Our coffee/tea orders were mixed up on all 4 days of our breakfast. The staff had difficulties in understanding the different forms of coffee, like Americano and Cappuccino; staff couldn't understand why milk was asked to be served on the side with the english breakfast tea; dirty plates piling up on our table but the staff had no intention to clear them away. The egg station was under so much pressure during peak hour that the food orders were all confused and served very very slow. We also attended the complimentary happy hour held at the bar on the executive floor. The choice of drinks was limited, and when we asked for some lemon slices to go with the soda water, we were told that lemon was not available. Nonetheless, we had great companies among our group of friends and we had a relaxing time there. We were also intrigued by the number of non-hotel guests wandering around the hotel with filming crews taking portraits. A rare view indeed for a luxury 5-star hotel.

Dear respected guest, Thank you for taking the time to provide such detailed feedback. It is our unwavering commitment to deliver pleasant and memorable experience. Guests’ satisfaction and recognition drive us forward on this journey, while constructive feedback like yours helps us grow and improve. For this, please accept my sincere gratitude and apologies. While the beautiful grounds of Xi’an Renmin Square and the historic and distinctive building of Sofitel Legend Hotel are beloved by many, we also attach great importance to maintaining order in our daily operations and protecting our guests’ privacy. Please allow me to report that the photography situation you mentioned has already seen great improvement. Your feedback regarding our service has given us much to reflect on. Such issues neither meet our operational standards nor align with our heartfelt intentions for guest satisfaction. I will personally oversee follow-up training and improvements. We remain dedicated to continuous enhancement and sincerely hope for an opportunity in the future to demonstrate our progress to you. Wishing you all the best. Yours sincerely, Sam Gu General Manager

Good location, great staff

トリップアドバイザーの評価 4.0/5

dewmaw トリップアドバイザー認証口コミ

Great staff. Friendly, helpful. Good English. Special mention to Andy on Reception, Eva on the Concierge Desk and Anna in the restaurant. The very grand-looking (if a bit Soviet in style) hotel is set back from the road and is pretty quiet. Walkable easily to the Eastern entrance to the wall and to the centre of Xian. Our room had all the usual facilities, maybe a bit light on wardrobe space. It was quiet. The furnishings were a bit fancy for our tastes but that’s subjective. The only slight negative is that the ground floor of the hotel was fairly chilly, so choose where you sit in the restaurant, ideally away from the windows! Breakfast was excellent, lots of choice, regularly replenished, and an egg station.

Dear dewman, Thank you for staying at Sofitel Legend Peoples Grand Hotel Xi'an and providing us with the gift of feedback. It gives us great pleasure to know that you're generally satisfied with your recent stay with us. I've shared your motivating comments with the whole team, especially with Andy, Eva and Anna. Please accept our heartfelt appreciation for your kind recognition. At the same time, we are terribly sorry that the restaurant temperature was not to your comfort. We pay high attention to your feedback, and will take immediate action. We will never relent in our efforts, look forward to welcoming you again in the future. Yours sincerely, Sam Gu General Manager

Best old hotel with lots of stories to tell

トリップアドバイザーの評価 4.0/5

S3686GBandyt トリップアドバイザー認証口コミ

Best hotel in xian . Service is good with best price and best service. Breakfast with full of healthy food and fresh juice with good ingredients . Room very clean immaculate. Location is not the best but you can always get didi around

Dear respected guest, Thank you for staying at Sofitel Legend Peoples Grand Hotel Xi'an and providing us with the gift of feedback. It gives us great pleasure to know that you are satisfied with your recent stay. We are deeply motivated and please accept our heartfelt appreciation. We will never relent in our efforts, look forward to welcoming you again in the future. Yours sincerely, Sam Gu General Manager

Authentic Italian Restaurant

トリップアドバイザーの評価 5.0/5

Flyer15338120115 トリップアドバイザー認証口コミ

Great food and service in a very convenient environment. I came to this restaurant multiple times, it was always very good. In my home country, I live with Italian people, so I have high expecations and high standards towards italian food. This place is clearly a top restaurant.

Dear respected guest, Thank you for the recognition to our Dolce Vita restaurant and for providing us with the gift of feedback. We are deeply motivated, please accept our heartfelt appreciation and we look forward to welcoming you again in the near future. Yours sincerely, Sam Gu General Manager

Sweat all night. The thermostat is a non-functional decoration.

トリップアドバイザーの評価 2.0/5

Dave B Couples - トリップアドバイザー認証口コミ

The room was very hot. We like to sleep in a cool room. We set the thermostat at 65 F and the room never got cooler than 76F. We stayed two nights and I mentioned the problem to the front desk after sweating through the first night. Nothing was done so the second night was just as bad. We opened the windows the second night, but the cool outside air could not overcome the hot air blowing out of the vents so the only difference was we could hear construction noise all night. It’s a beautiful old hotel, but the HVAC system doesn’t work. I would not stay at this hotel again.

Dear respected guest, Thank you for taking the time to share your feedback with us. We are terribly sorry that the room temperature didn't meet your preference, please accept our sincerest apology. It is our unwavering commitment to deliver enjoyable hotel experience and we will never relent in our efforts. Wishing you all the very best. Yours sincerely, Sam Gu General Manager

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 368 件のレビュー 9.4/10 ロケーション
  • 549 件のレビュー 8.8/10 客室
  • 992 件のレビュー 9.4/10 サービス
  • 453 件のレビュー 9.3/10 雰囲気
  • 237 件のレビュー 8.2/10 朝食
  • 207 件のレビュー 8.3/10 料理
  • 148 件のレビュー 9.4/10 清潔さ
  • 17 件のレビュー 5.2/10 ウェルネス・温泉エリア

Powered by Trustyou

周辺の他の施設

西安のすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。