Mercure Nadi 3 ดาว

Dear pbtraveller2024, Thank you for sharing your feedback regarding your recent stay with us. We truly value your input as it helps us identify areas for improvement. We are sorry to hear that certain aspects of your stay did not meet your expectations. Please accept our sincere apologies for any inconvenience caused by the condition of our facilities, the room lock system, and the smell in your room. Your comments regarding these issues have been shared with our maintenance and housekeeping teams to ensure immediate attention and improvement. In regards to the breakfast buffet, we strive to provide a satisfying start to our guests' day, and we appreciate your feedback. We will review our offerings to see how we can enhance the variety and quality for our guests. On a positive note, we are pleased that our convenient location near the airport and main town suited your needs for a short stay. Thank you once again for bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future and provide you with an improved stay experience. Kind Regards Jack Work General Manager Mercure Nadi

Dear penalopelousie, Thank you for taking the time to provide feedback on your recent stay with us. We sincerely regret that your experience did not meet your expectations, and we would like to extend our deepest apologies for the challenges you encountered. We are truly sorry to hear about the condition of your room and the issues you experienced with the bathroom and curtains. Maintaining high standards of cleanliness and comfort is a priority for us, and we will be addressing your concerns with our housekeeping and maintenance teams to ensure these matters are rectified promptly. Your comments regarding the service at our restaurant are equally concerning, and I apologize for the lapses you encountered. This is not reflective of the service we strive to deliver. Please be assured that your feedback will be shared with our food and beverage team for immediate review and improvement. We are, however, pleased to hear your kind words about our porter and the lady at the tourist desk. We will ensure they are recognized for their efforts in making your stay more pleasant. We value your observations about the pool area and buffet breakfast, and we are committed to making improvements to enhance our guests’ overall experience. Your feedback is invaluable to us as it helps us identify areas for improvement. If you would like to discuss your stay further, please do not hesitate to contact us directly. We hope you might consider giving us another opportunity to provide you with the quality experience you deserve. Kind Regards Jack Work General Manager Mercure Nadi

Dear fourofuss66, Thank you for sharing your detailed and thoughtful review of your recent stay with us at Mercure Nadi. We are delighted to hear that your experience with us was a pleasant surprise and that you enjoyed our hospitality. It is wonderful to know that you were warmly welcomed upon arrival, and we are glad our dining team made your wait for the room comfortable and enjoyable. We are also pleased that your Deluxe King Room met your expectations, and the complimentary fruit platter was a welcome touch for your early departure. Our team takes pride in maintaining the hotel's beautiful gardens and family-friendly amenities, so it is great to hear that these features added to your experience. We are also happy you enjoyed the convenience of nearby dining options and our own restaurant’s offerings, despite the slight delay in service. We appreciate your patience and understanding as we worked through a busy evening. Your comparison to other properties in the area, including the Novotel Nadi, is especially meaningful to us. We strive to provide a consistently high standard of service and comfort and we are thrilled to know we exceeded your expectations. Thank you once again fourofuss66, for choosing Mercure Nadi and we hope to welcome you back for another memorable stay in the future. Kind Regards Jack Work General Manager Mercure Nadi

Dear litiav2016, Thank you for choosing to dine with us on two consecutive evenings and for taking the time to share your experience. We are thrilled to hear that you enjoyed the food, live entertainment, and found our prices suitable for a family outing. It is wonderful to know that the portions met your family’s needs and that our team could make you feel welcomed and comfortable. litiav2016, we look forward to welcoming you and your family back for more enjoyable evenings with us. Kind Regards Jack Work General Manager Mercure Nadi

Dear My-Bella-Puka, Thank you for taking the time to share your feedback following your recent stay with us. We sincerely regret that your experience did not meet the high standards you expected, and we are truly sorry for any disappointment caused by the condition of our guest rooms. We take your comments seriously and want to assure you that we are committed to providing a comfortable and enjoyable environment for all our guests. Your feedback has been shared with our Management team, and we are actively evaluating areas for improvement, including the need for refurbishments in our rooms. We understand how essential it is for our accommodations to reflect the quality and care that guests expect from an ALL.COM hotel, and we are determined to address the concerns you have brought to our attention. It is wonderful to hear that you found our team to be friendly and helpful. We are proud of our teams dedication to hospitality, and your kind words will surely encourage them as they continue to provide exceptional service. Thank you again for your valuable feedback. We hope you will consider staying with us again in the future, so that we may have the opportunity to provide you with a much-improved experience. Kind Regards Jack Work General Manager Mercure Nadi