Mercure Nadi 3 ดาว

Dear dantR8590UQ, Thank you for taking the time to share your kind and thoughtful feedback following your stay with us. We are delighted to read your comments describing the hotel as warm, welcoming, and family-oriented, and we sincerely appreciate your recognition of our team’s genuine hospitality. It is particularly rewarding to know that you were able to build meaningful connections with our team during your time with us. Your special mention of Dee is most appreciated. We are pleased to hear that he went beyond expectations by sharing his barista skills with you and creating a memorable, personal experience. Your feedback will certainly be shared with him and the wider team as encouragement and recognition of their dedication. Thank you once again for choosing to stay with us. We truly value your support and look forward to welcoming you back should your travels bring you to Nadi again. Kind Regards Jack Work General Manager Mercure Nadi

Dear Extraordinary782232, Thank you for taking the time to provide your feedback. While we regret that certain aspects of your stay did not align with your personal expectations, we respectfully note that Mercure Nadi is a fully licensed hotel operating under the Mercure brand and is subject to regular brand audits and quality assurance reviews in line with Accor standards. The character and layout of the property reflect its established design and location, which may differ from newer builds within the portfolio. We acknowledge your comments regarding the age of the facilities and can assure you that ongoing maintenance and phased enhancement programs are in place to preserve the comfort, safety, and operational integrity of the hotel while maintaining the authentic, locally inspired character that Mercure hotels are known for. We appreciate your positive remark regarding our pizza and will ensure this feedback is shared with our culinary team. Thank you again for your feedback, they are reviewed as part of our continuous improvement process. Kind Regards Jack Work General Manager Mercure Nadi

Dear Relax413756, Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to learn that Dhiraj (Dee) made a positive impression on your experience. Your kind recognition of his warmth, helpfulness, and accommodating service has been shared with him and the wider team, as such feedback is always highly motivating for our Heartists. We also appreciate your balanced comments regarding the resort facilities. While we are pleased to know that you found the property clean, tidy, and well-located, we acknowledge your observation that some areas feel tired. Please be assured that continuous maintenance and improvement works remain a key focus as we work towards enhancing the overall guest experience. Your suggestion regarding music in the pool area is well noted and has been shared with the relevant teams for consideration, as we continually review ways to further elevate our leisure offering. Thank you once again for your valuable feedback. We are pleased that you enjoyed your stay overall and hope to have the opportunity to welcome you back to Mercure Nadi in the near future. Kind Regards Jack Work General Manager Mercure Nadi

Dear vanessabK4831QF, Thank you for taking the time to share your recent stay experience with us. We are delighted to learn that you found our team warm, friendly, and attentive, and we are especially pleased to hear your positive comments regarding D, whose genuine care and helpfulness reflect the service values we strive to uphold. Your recognition of our Heartists (staff) is sincerely appreciated and will be shared with the team. We also thank you for your constructive observations regarding room updates and the suggestion for additional shaded areas around the pool, particularly for families with young children. Please be assured that such feedback is carefully reviewed as part of our ongoing efforts to enhance our facilities and overall guest experience. It is most rewarding to know that you enjoyed your stay and felt consistently welcomed by our team throughout your visit. On behalf of all of us at Mercure Nadi, thank you once again for your gracious comments. We truly hope to have the pleasure of welcoming you back in the near future. Kind Regards Jack Work General Manager Mercure Nadi

Dear spirou007, Thank you for taking the time to share your experience following your stay with us. We appreciate your understanding of Mercure Nadi as a value-focused hotel and are pleased to note that our location and core comforts, including the bed and hot shower, met your needs for a convenient stopover. Your comments regarding the condition of the infrastructure have been noted, and we assure you that ongoing maintenance and improvement plans are in place to ensure standards are upheld within the scope of the brand offering. We regret any delay experienced when ordering food and thank you for your patience. Your positive remarks regarding the prompt beverage service and the quality and value of the adjacent spa are sincerely appreciated and will be shared with the relevant teams and partners. We are especially pleased to hear that our team was able to assist promptly when you contacted us regarding your misplaced item, and we are delighted that it was ultimately recovered. Your kind acknowledgement of both our staff and the honest taxi driver is most appreciated. Thank you once again for sharing your feedback. We trust we may have the opportunity to welcome you again should your travels bring you back to Nadi. Kind Regards Jack Work General Manager Mercure Nadi