Mercure Nadi 3 stars

Dear Kinisimere S., Thank you for taking the time to share your feedback with us. Please accept our sincere apologies for the maintenance concerns you experienced in your room, including the shower holder, bathroom door handle, sliding door lock, and the bathroom partition glass seal. This is certainly not the standard of presentation and upkeep we aim to provide to our guests. Your feedback has been taken seriously and shared with our Maintenance team for immediate attention and follow-up. Feedback such as yours is important, as it helps us identify areas requiring improvement and reinforces the need for ongoing preventive maintenance across the property. We appreciate you bringing these matters to our attention and regret the inconvenience caused during your stay. We do hope to have the opportunity to welcome you again and provide you with a much more comfortable experience. Kind Regards Jack Work General Manager Mercure Nadi

Dear Cyril D., Thank you for taking the time to share your feedback. We sincerely appreciate your kind comments regarding our team’s warm and helpful service, particularly in the period following Tropical Cyclone Vaianu. We also note your concerns regarding the presentation and upkeep of certain areas of the hotel. While some of these matters were influenced by the recent weather event and the recovery works undertaken immediately after the cyclone, we fully acknowledge that this does not lessen the impression created during your stay. Please be assured that your feedback regarding room condition, maintenance details, cleanliness of common areas, and overall presentation have been taken seriously and will be reviewed closely with our team. We value your observations, as they help us focus on the areas requiring greater attention to ensure the overall guest experience better reflects the standards expected of the Mercure brand. Kind Regards Jack Work General Manager Mercure Nadi

Dear Brad S., Thank you for taking the time to share your feedback and for your continued patronage of Mercure Nadi during your work visits. We sincerely regret that on this occasion, your experience did not meet expectations, especially during a stay shared with your wife and son. Please accept our apologies for the condition of the room upon arrival. The issues you have described regarding the shower area, including the paint odour, grouting presentation, and broken shower holder, are certainly concerning and do not reflect the standards we strive to maintain. Your comments have been taken seriously and shared with our maintenance and housekeeping teams for immediate review and corrective action. We are equally sorry to learn that your dining experience was disappointing. Timely and well-coordinated service is an essential part of a positive family meal, and we regret that this was not delivered on this occasion. Your comments regarding the delays and need for repeated follow-up have been noted and will be addressed with our food and beverage team to improve both service flow and communication. In addition, we regret that breakfast did not meet expectations. Hot buffet items should be served at the appropriate temperature and quality, and we appreciate you bringing these shortcomings to our attention. This feedback has been shared with our culinary team for immediate review of food presentation, temperature control, and buffet setup. We value your loyalty and are disappointed that this stay fell short of the experience you have come to expect from us. Thank you again for your constructive feedback, as it helps us identify areas requiring improvement. We do hope to have the opportunity to restore your confidence in a future stay. Kind Regards Jack Work General Manager Mercure Nadi

Dear Michael B., Thank you for taking the time to share your feedback following your recent stay at Mercure Nadi We are sincerely sorry to learn that your experience did not meet your expectations, particularly in relation to the quality of the food and the overall presentation and condition of the room and dining areas. Please accept our apologies that we were unable to provide the standard of comfort and dining experience you had anticipated. We take comments of this nature very seriously, as they do not reflect the level of service and hospitality we strive to deliver to our guests. Your concerns regarding the preparation and presentation of the food, as well as your comments about the coffee and the overall condition of the facilities, have been noted and will be shared with the relevant teams for review and immediate attention. Guest feedback is important to us as it assists in identifying areas where improvements are required. While we regret that your stay left you with such a disappointing impression, we do appreciate you bringing these matters to our attention. Kind Regards Jack Work General Manager Mercure Nadi

Dear Linda S., Thank you for your kind feedback following your recent stay with us. We are delighted to know that you enjoyed your experience, particularly our dedicated team, comfortable rooms, and the welcoming atmosphere of our bar and restaurant. It is always encouraging to receive such positive comments, and your recognition means a great deal to us. We truly appreciate your support and look forward to welcoming you back to Mercure Nadi again soon. Kind Regards Jack Work General Manager Mercure Nadi