Mercure Nadi 3 stars

Dear Amanjot K., Thank you for taking the time to share your recent experience with us. While we are pleased to know you found our location convenient and our staff courteous, we are deeply concerned and truly sorry to learn of the discomfort and distress you and your family encountered during your stay. Please accept our most sincere apologies for the condition of your room, particularly the cleanliness and odor issues, as well as the inadequate response regarding your request for additional bedding. What you described does not reflect the standards we strive to uphold, and we fully understand the seriousness of your experience, especially in light of your child’s reaction. The health and well-being of our guests is of the utmost importance, and we regret that your stay did not reflect this commitment. We are currently investigating the matter thoroughly with our Housekeeping and Management teams to understand where the breakdown occurred and to take immediate corrective measures. Additionally, we are reviewing our staffing protocols to ensure that adequate support is always available to assist guests, particularly during late hours. While we are grateful for your kind words about the staff’s efforts to assist in a difficult moment, it is clear that more must be done to meet the expectations and needs of our guests. Your feedback is invaluable in helping us improve, and we thank you for bringing these matters to our attention with such clarity and honesty. If you would be open to it, we would welcome the opportunity to discuss this further and see how we may make amends. Please feel free to reach out to us directly. Once again, we extend our sincere apologies and appreciate your candid feedback. Kind Regards Jack Work General Manager Mercure Nadi

Dear Sharif J., Thank you so much for your kind words and thoughtful feedback! We\'re thrilled to hear that you found our team to be awesome and that you appreciated the cleanliness and tidiness of the hotel that means a lot to us. We are glad our convenient transfers helped make up for the location being a bit further from the main activities, and we are happy to hear that our staff were there for you when needed. Your note about the rooms is appreciated as well and we are looking for ways to improve, and feedback like yours helps us do just that. We truly hope to welcome you back again soon. Kind Regards Jack Work General Manager Mercure Nadi

Dear Trevor S., Thank you for taking the time to share your recent experience with us. We truly value all feedback, as it provides us with important insights into how we can improve our service a. facilities. We are pleased to hear that you found our location convenient a. that our team members left a positive impression with their friendliness a. attentiveness. Your kind words regarding our staff a. food offerings are greatly appreciated a. will be shared with the team. We are, however, sincerely sorry to learn that aspects of your stay did not meet expectations. Please accept our apologies for the issues you encountered with the room facilities a. the unfortunate disruption to the hot water service on your final day. We understand how disappointing this must have been a. regret the inconvenience caused. Your comments regarding the condition of our rooms, deck, a. pool area have been taken seriously, a. we are actively reviewing these areas as part of our ongoing maintenance a. improvement plans. Ensuring a comfortable a. high-quality experience for all our guests is our top priority. Thank you once again for your valuable feedback. We hope you will consider giving us another opportunity in the future to provide you with the stay you expected a. deserve. Kind Regards Jack Work General Manager Mercure Nadi

Dear Saljit Vazhakobe, Thank you for taking the time to share your recent experience with us. We deeply regret to learn that your stay did not meet your expectations and fell short of the standards associated with the Mercure brand. Please accept our most sincere apologies for the issues you encountered, including the presence of mould in the bathroom, ants in the bed area, and the lack of soap at the hand wash basin. Please note we no longer provide soap, instead a lotion is provided by the vanity area. These matters are certainly not reflective of the quality and hygiene we strive to maintain, and immediate attention will be given to address and rectify them. We are, however, pleased to know that you found our staff helpful and that you enjoyed the buffet breakfast. Your kind words regarding our team will be shared with them, as they serve as encouragement for their continued dedication to guest service. Once again, we apologize for the inconvenience caused and thank you for your candid feedback, which will be instrumental in helping us improve. Should you choose to give us another opportunity in the future, we will do our utmost to provide you with a far more pleasant and comfortable experience. Kind Regards Jack Work General Manager Mercure Nadi

Dear Sean M., Thank you very much for your kind feedback. We are delighted to hear that you found our staff to be efficient and that our customer service met your expectations. Providing exceptional service is at the heart of what we do, and your recognition is truly appreciated. Your comments will be shared with the team, as they serve as a great motivation for us to continue delivering outstanding experiences. We look forward to welcoming you back in the near future. Kind Regards Jack Work General Manager Mercure Nadi