ibis Rotorua 3 gwiazdki

Ocena klientów (Ocena ALL) 3.9/5 Liczba opinii: 1 309

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Lake End, Rangiuru Street, 3010 ROTORUA, New Zealand

Opis

O hotelu

  • 24-hour reception

  • Conveniently located

  • Close to local dining and attractions

  • Close to the airport

Nasze pokoje

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Lokalizacja hotelu

ibis Rotorua

Lake End, Rangiuru Street
3010 ROTORUA
New Zealand

Pozycja GPS:-38.13171, 176.250317

Telefon
Faks +64 7 347 1999

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Parking
  • Zwierzęta niedozwolone
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

I- RESTAURANT

Zdjęcie nieumowne

I-Restaurant is committed to serving high quality, low priced meals with friendly efficient service. The restaurant is open 365 days a year for buffet breakfast and offers a Grab n Go menu, suitable for any dietary requirement.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

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Ocena ALL  3.9/5  Liczba opinii: 1 309

Ocena TripAdvisor  3.5/5  Liczba opinii: 1 434

Appalling don’t stay here

Ocena na stronie TripAdvisor 1.0/5

tracyttaylor Couples - Opinia zatwierdzona w TripAdvisor

The hotel at first mistakenly cancelled our booking which we were unaware of until we arrived to book in. They eventually admitted it was their error but we received no apology. When they did find us a room, it was substandard and the fridge hadn’t been emptied and cleaned and contained old food. The bathroom sink was stained and the whole room was in urgent need of some cleaning and renovation. We had to ask for basics which we never received. At least the bed was comfortable but that’s it.

Kia Ora Tracy, Thank you for your candid feedback. I’m deeply sorry for the experience you had, particularly with the booking mix-up and the condition of your room. These are not the standards we aim for, and I regret that we fell short during your stay. The lack of cleanliness and failure to provide basic amenities are unacceptable, and we are addressing these issues with our housekeeping and front desk teams to prevent such occurrences in the future. While it’s good to hear the bed was comfortable, I understand this doesn’t make up for the other shortcomings. We appreciate you bringing these matters to our attention, and we hope for the chance to provide a better experience should you choose to stay with us again.

Ex-COVID quarantine facility with dumpster views - has gone downhill. Stay somewhere else

Ocena na stronie TripAdvisor 1.0/5

Jacek_TA Rodziny - Opinia zatwierdzona w TripAdvisor

The hotel has deteriorated badly in most of the aspects. Breakfast only open till 9 am. The service felt like in a budget 1-star establishment. Long queue for check-in and check-out. The room dirty screaming for renovation. After being COVID quarantine facility, the hotel gone badly downhill. Some stains in the room possibly even remember that times. Air conditioning has been working incorrectly - it felt like in a heat box. If you like to have an active dumpster view room, that’s the place for you. The management of the hotel appears to be indifferent and not take responsibility for what they offering - they just say that they are grateful for the feedback, but they know exactly what’s wrong with their property and save money rather than fix it. Of course, it can always get worse - so far I wasn’t bitten by bed bugs or rats, but it wouldn’t surprise me if that’s the future for this hotel, as it’s badly neglected in my opinion. Stay somewhere else!

A real deception

Ocena na stronie TripAdvisor 1.0/5

Carmen Z Opinia zatwierdzona w TripAdvisor

I have been a member of All Accor for more than 15 years and I have been in the chain's hotels in America, Europe, Asia and Oceania. This is one of the hotels where I have received the worst treatment. I booked a room with a city view. As you can see in the photo, that is what the reception understands as city views. And this is the second option they gave me; The first were views of the parking lot. Furthermore, check-in meant a slow and long queue, in which the treatment of customers was uneven; Some got milk for coffee, others were not so lucky. They also blocked an amount on the credit card, in case we made any damage. I don't know what clients they usually have. They have not done this to me at any hotel in the chain; Not even in New Zealand. To not return

Kia Ora, Thank you for your continued loyalty as a valued Accor member and for sharing your feedback. We're truly sorry to hear that your recent stay did not meet the standards you’ve come to expect. We understand the disappointment with the room view and check-in experience and apologize for any inconvenience caused. Your comments will be shared with our team to ensure we address these issues. We hope for the opportunity to welcome you back and provide a more positive experience in the future.

Great location with a couple of hits and misses.

Ocena na stronie TripAdvisor 4.0/5

xantheonix Rodziny - Opinia zatwierdzona w TripAdvisor

First off this is a great location. Cannot complain, and there were plenty of car parks and on street car parks. Reception was good, though they did not mention the pool and gym that can be used at the Novotel or breakfast times or checkout times. The only thing they did ask was did I need any milk. They only mentioned the pools after I asked them about it. The room was nice and comfortable, though it did seem smaller than usual. There were no toiletries you'd normally expect at a hotel, except for a hand and body lotion at the bathroom sink and inside the shower. My boy also found the remote control and an ear bud under his bed. Strangely, there was no info on the hotel or services, something I've seen at other hotels. There was the order and pick up room service menu and emergency exits map on the door. We went to breakfasts just before 9 only to be told breakfast stops at 9am. But the guy was good and suggested the Novotel buffet breakfast that runs till 1030. That was good, with a decent selection of food available. I felt sorry sorry for the lady cooking the eggs as she had to deal with a couple of entitled man-babies ordering their eggs, but she handled them well and professionally. The pool and hot tubs at the Novotel are good. Small but good. They place towels out if you were stupid enough to forget you were going to a pool and left your towel behind. There is a no jumping/diving policy and it seemed that the parents of some kids could not read the signs until myself or someone else told the kids off and shamed the parents. (use side entrance of Novotel to get to the pools. Much faster than going through the front one) The Ibis breakfast was good when we had it on our second day. Had what you needed to get the day going, though I noticed the coffee machine was placed out of order later. The apple juice was good enough and the hash browns were excellent. When we left there was no one around at the front desk, so we left the swipe key on their side of the counter. I felt this stay was a strange one to sum up. Definitely bonuses with the lot action and use of the Novotel pool and gym, but some small things could be improved on? Stll worth a stay though.

Kia Ora, Thank you for your detailed feedback on your recent stay. We’re thrilled to hear that you enjoyed our great location and appreciated the pool and gym facilities at the Novotel. It’s wonderful to know you found our breakfast selection satisfying as well. We apologize for the oversights regarding information about hotel services and amenities. Your comments will be shared with our team to ensure clearer communication and enhance the guest experience. We’re also sorry to hear about the cleanliness issues you encountered; this is not reflective of our standards. We appreciate your constructive feedback and hope you’ll consider staying with us again. Your insights help us improve and provide a better experience for all our guests.

Ibis Rotorua breakaway

Ocena na stronie TripAdvisor 4.0/5

nzkelvin2024 Couples - Opinia zatwierdzona w TripAdvisor

The location is fantastic, the rooms are clean and modern. Great value for money! We would stay again.

Kia Ora, Thank you for your wonderful feedback! I'm thrilled to hear you enjoyed your stay at Ibis Rotorua and found our location, clean rooms, and value for money to be fantastic. We look forward to welcoming you back on your next visit!

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 985 Liczba opinii 9.3/10 Lokalizacja
  • 1 503 Liczba opinii 5.6/10 Pokój
  • 952 Liczba opinii 7.3/10 Obsługa
  • 25 Liczba opinii 5.8/10 Internet
  • 597 Liczba opinii 5.1/10 Czystość
  • 279 Liczba opinii 5/10 Śniadanie
  • 265 Liczba opinii 4.3/10 Udogodnienia
  • 166 Liczba opinii 3.4/10 Jedzenie

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