Novotel Rotorua Lakeside 4,5 gwiazdki

Ocena klientów (Ocena ALL) 3.9/5 Liczba opinii: 3 489

Novotel Rotorua Lakeside - Image 1
Novotel Rotorua Lakeside - Image 2
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Opis

hotel certyfikowany ALLSAFE

O hotelu

  • Close to bars & restaurants of Eat Streat, with its iconic heated footbath & vivid lighting

  • Complimentary access to geothermal mineral pools

  • Indoor pool, fitness centre, and hot tub

  • Light-filled restaurant with floor-to-ceiling windows - Buffet breakfast & Dinner

  • Clarke's Bar with a lake-view terrace - perfect for wine, beer or cocktails with friends

Nasze pokoje

Pokój

City View King Room with Special Access Bathroom

Zdjęcie nieumowne

  • 2 osoby
  • 28 / 301 sq ft
  • Pościel 1 x Łóżko king-size
  • Widoki: Od strony miasta
  • Dostępne pomieszczenie

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Lokalizacja hotelu

Novotel Rotorua Lakeside

Lake End, Tutanekai Street
3010 ROTORUA
New Zealand

Pozycja GPS:-38.132935, 176.25143

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

ATLAS RESTAURANT

Atlas Restaurant brings the world to you with a tantalizing array of flavours. Our seasonal menus inspired by international dishes and local produce incorporate organic or gluten free combinations and healthy choice items to assist our diners wellbeing.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  3.9/5  Liczba opinii: 3 489

Ocena TripAdvisor  4.0/5  Liczba opinii: 3 265

Good location

Ocena na stronie TripAdvisor 3.0/5

spenceleysUK Opinia zatwierdzona w TripAdvisor

The Novotel hotel was chosen for its location, which was great. Our Lake-view room, was nice and large, although somewhat dated, but it was quiet and comfortable. The lake view was across a playground and car park. Breakfast provided a large variety of choice, but the organisation wasn't at its best, and staff shortages seemed to affect things; eg. coffee machines being empty for some time, no milk, etc. Hot food was 'warm' at best. Right next to eat street, and opposite a superb ice cream parlour, which was great value for money. Not a bad hotel, but it has so much more potential.

Good location!

Ocena na stronie TripAdvisor 3.0/5

KasHaley Friends getaway - Opinia zatwierdzona w TripAdvisor

The best thing about this hotel is the location. Rooms are dated but clean. Good water pressure but slow check in process. Close proximity to Eat Street. - which provides a variety of restaurant options. Ice cream parlor across the street is worth the visit.

Wish we had chosen a motel instead

Ocena na stronie TripAdvisor 2.0/5

Rich R Couples - Opinia zatwierdzona w TripAdvisor

Front desk couldn’t offer us the Novotel website rates, so we ended up paying more - so book online. The room we were assigned wasn’t as we wanted so I immediately asked to change rooms. A manager who was hidden in a back room somewhere opined on this for 15 mins, eventually agreed but only if we returned all luggage to the lobby, waited for the room to be fully checked and if ok then would then assign a new room. Zero trust shown to guests that are staying for another two days! Walls and windows are equally thin, so music from the bars and restaurants across the road, or your neighbouring room may keep you awake with noise. Failing that, noise from the old refrigerator in the room might do it too! We had all three to contend with. Parking comes at extra cost. The room itself whilst aging was comfortable and the free laundry room was a good bonus.

Gross and Grimy - RUN!

Ocena na stronie TripAdvisor 1.0/5

Cruiser29560699098 Opinia zatwierdzona w TripAdvisor

My mother and I checked into our room at the Novotel and were quickly disgusted by the state of the room. Multiple dirty handprints covered the wall, crusty toothpaste in the sink, open fridge with rotting milk in it, rusty towel holders, I could go on. We went downstairs to complain and the three people at the desk didn’t even look up at us when we spoke to them and instead replied, “Are you saying you want another room?” When we came down with our luggage to get our new keys, the general manager advised the attendant to NOT list the room change reason for cleanliness, but rather the room type being wrong. They gave us the same room just on a different floor and that wasn’t much better. Stained sheets with hairs on them, towels on a dirty wooden bench, a broken toilet, etc. We sucked it up for a night and left in the morning for another hotel. While I can understand an out of date hotel, TWO unclean rooms with rude staff to “help” you is where I draw the line. Save yourself and stay somewhere else.

Kia Ora, We apologize profusely for the unacceptable experience you encountered during your stay at Novotel Rotorua. Your description of the room condition and the lack of responsiveness from our staff is deeply concerning and falls far below our standards of cleanliness and customer service. Please rest assured that we take your feedback seriously, and we will investigate this matter thoroughly to ensure that appropriate measures are taken to prevent such incidents from occurring in the future. Your comfort and satisfaction are paramount to us, and we deeply regret that we failed to meet your expectations on this occasion. We understand your disappointment and frustration, and we sincerely apologize for any inconvenience caused.

Don’t expect Novotel to accomodate your family

Ocena na stronie TripAdvisor 1.0/5

Philippa C Opinia zatwierdzona w TripAdvisor

Don’t actually expect them to accomodate your family. As a part of a “family deal” I booked two rooms. On arrival, they’re not connected (even though I did check this when I booked). They said they’d not even necessarily bre next to each other!!! There was no remote concern about splitting a family up, or how this arrangement would work. The clerk and the supervisor then blamed me for not putting in my own special request to have connected rooms! Don’t book this place. They don’t care.

Kia ora, Thank you for bringing your concerns to our attention. We sincerely apologize for any inconvenience you experienced during your stay, especially with the room arrangements. We understand the importance of family comfort, and we regret falling short of your expectations. Your feedback is invaluable, and we will use it to review our processes and ensure better communication regarding room preferences. We appreciate your understanding and the opportunity to improve our services. If your travels bring you back to Rotorua, we would be honored to have another chance to provide you with a seamless and enjoyable stay.

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 1 528 Liczba opinii 9.2/10 Lokalizacja
  • 2 650 Liczba opinii 4.7/10 Pokój
  • 1 995 Liczba opinii 7.1/10 Obsługa
  • 54 Liczba opinii 3.8/10 Internet
  • 1 051 Liczba opinii 2.8/10 Czystość
  • 984 Liczba opinii 5.5/10 Komfort
  • 734 Liczba opinii 4.3/10 Udogodnienia
  • 677 Liczba opinii 6.8/10 Śniadanie

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