Novotel Rotorua Lakeside 4,5 gwiazdki

Ocena klientów (Ocena ALL) 3.8/5 Liczba opinii: 2 926

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Novotel Rotorua Lakeside - Image 1
Novotel Rotorua Lakeside - Image 2
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Novotel Rotorua Lakeside - Image 4
Lake End, Tutanekai Street, 3010 ROTORUA, New Zealand

Opis

O hotelu

  • Close to bars & restaurants of Eat Streat, with its iconic heated footbath & vivid lighting

  • Complimentary access to geothermal mineral pools

  • Indoor pool, fitness centre, and hot tub

  • Light-filled restaurant with floor-to-ceiling windows - Buffet breakfast & Dinner

  • Clarke's Bar with a lake-view terrace - perfect for wine, beer or cocktails with friends

Nasze pokoje

Pokój

City View King Room with Special Access Bathroom

  • 2 os. maks.
  • 28 m² / 301 sq ft
  • Pościel 1 x Łóżko king-size
  • Widoki: Od strony miasta
  • Dostępne pomieszczenie

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Lokalizacja hotelu

Novotel Rotorua Lakeside

Lake End, Tutanekai Street
3010 ROTORUA
New Zealand

Pozycja GPS:-38.132935, 176.25143

Telefon
Faks +64 7 347 1888

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

ATLAS RESTAURANT

Atlas Restaurant brings the world to you with a tantalizing array of flavours. Our seasonal menus inspired by international dishes and local produce incorporate organic or gluten free combinations and healthy choice items to assist our diners wellbeing.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  3.8/5  Liczba opinii: 2 926

Ocena TripAdvisor  4.0/5  Liczba opinii: 3 295

Family Celebration

Ocena na stronie TripAdvisor 4.0/5

Lyngrin Couples - Opinia zatwierdzona w TripAdvisor

We stayed here for 9 nights. Love the location close to lake and eat street. Our room had great views of the lake, was very comfortable and we slept well. The bathroom needed some attention. The shower was difficult to manage as it squirted everywhere and the fittings were rusted.The indoor pool and thermal tubs are great for relaxing but some body wash in the showers would be handy. Breakfast buffet was disappointing and now overpriced. The use of communal butter and condiments with a communal knife poses health risks. Coffee machine was always needing some adjustment. Hot options, particularly eggs, were very limited. In spite of this we did enjoy our stay.

Kia Ora, Thank you for choosing us for your family celebration and for sharing your experience. I’m delighted you enjoyed our lake views, central location, and relaxing thermal facilities. It’s wonderful to hear that you had restful nights during your stay. I’m sorry, though, that some aspects fell short, especially the shower fittings and the breakfast buffet. Your observations about communal items and hot breakfast options are valuable, and we will review them to enhance both safety and satisfaction. We appreciate your feedback, as it helps us continue to refine our offerings. Looking forward to welcoming you back for an even better stay!

Poor breakfast service

Ocena na stronie TripAdvisor 2.0/5

Duncan C Friends getaway - Opinia zatwierdzona w TripAdvisor

I only gave this hotel 2 stars because I’m at breakfast and very frustrated. This hotel caters to tour groups and I myself am in a group touring New Zealand. They have one multifunction coffee machine (makes cappuccinos/lattes/espressos etc). There are over 100 people getting breakfast so the line to get coffee is very long. To add to that, the machine constantly needs service (clean grounds, add milk) and you have to find staff to do that. A lot of people just give up. I asked a staff member why there was only the one machine and was told I could buy a coffee for $6 if I wanted to. Breakfast was included on my booking. Why not add a second machine or even a coffee urn? This does not seem up to the Novotel standards of other hotels I’ve stayed at in Europe!

Kia Ora Duncan, Thank you for sharing your breakfast experience and for highlighting these concerns. I’m sorry to hear about the frustration caused by the wait times for coffee. With a high number of guests, especially in larger tour groups, the coffee machine does experience heavier use, and we understand the impact this has on your dining experience. Your suggestion for a second machine or an alternative like a coffee urn is very helpful, and I’ll be discussing this with our team to explore options for smoother service during busy times. We want your stay to meet the high standards you’ve come to expect from Novotel, and your feedback is invaluable in helping us get there.

Choose another hotel

Ocena na stronie TripAdvisor 2.0/5

FernAces6 Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

Reception staff don’t have name badges so don’t know who you’re dealing with. Rooms are sparse. Bed had bugs, I was bitten overnight woke up with hives. Bathrooms are old & dated, wall mounted shower which sprayed everywhere but central. Had to climb into the tub to shower. No milk in the fridge for a cup of tea. Not even a piece of paper & pen to write something down on. the barcode for the hotel information didn’t work & when i tried to call room service no one answered. Finally after checking out & my company paying my bill, my cc got charged someone else’s room charges & parking fee for 2days 🤦‍♀️🤦‍♀️ safe to say I won’t be going back there for sure.

Kia Ora, Thank you for sharing your experience. I’m deeply sorry that your stay fell so far below expectations, especially regarding cleanliness, room setup, and billing. Guest comfort and convenience are our top priorities, so it’s concerning to hear about the issues with the bed and bathroom, as well as the challenges you faced with service accessibility and billing accuracy. Rest assured, we are thoroughly reviewing these points to prevent a repeat for future guests. Thank you for providing this feedback, as it highlights areas where we need to improve. I apologize sincerely for these oversights and any frustration caused during your stay.

Dingy rooms

Ocena na stronie TripAdvisor 1.0/5

Allison S Opinia zatwierdzona w TripAdvisor

The lobby looked nice but the rooms were very dingy. The sheets had mascara on them, the couch was stained, and the trash can had gunk on the bottom. We had to ask the front desk for a shower curtain because there wasn’t one! We were glad this was the last stop of our trip because we were ready to go home. However, people at the front desk were nice and filled up our water bottles for us when we inquired where to get water.

Kia Ora, Thank you for taking the time to share your experience. We're sorry to hear that the room cleanliness did not meet your expectations and for the inconvenience caused by the missing shower curtain. This certainly does not reflect the standard we aim to provide. We appreciate your kind words about our front desk staff, and we’ll be sure to address the housekeeping issues you mentioned with our team. We hope you’ll give us another chance to improve your experience in the future.

Great location, terrible Saturday

Ocena na stronie TripAdvisor 3.0/5

davidwZ8350AX Rodziny - Opinia zatwierdzona w TripAdvisor

What happened? Saturday October 5. No towels at pool - multiple requests over couple of hours. Room not serviced till 5.30pm. Spoke to another family who didn’t get to check in till 7.30pm. Staff doing their best but no one knew what was going on.

Kia Ora, Thank you for sharing your feedback regarding your recent stay with us. I sincerely apologize for the challenges you faced, particularly with pool towels and room servicing. It’s disappointing to hear about the delays in check-in and the overall communication on that busy Saturday. We strive to provide a seamless experience, and your comments highlight areas where we can improve. I will ensure that our team addresses these concerns to prevent future occurrences. I appreciate your understanding and hope to welcome you back for a more enjoyable stay.

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 1 458 Liczba opinii 9.1/10 Lokalizacja
  • 2 528 Liczba opinii 4.7/10 Pokój
  • 1 808 Liczba opinii 6.7/10 Obsługa
  • 44 Liczba opinii 3.2/10 Internet
  • 1 057 Liczba opinii 2.5/10 Czystość
  • 913 Liczba opinii 5.6/10 Komfort
  • 684 Liczba opinii 4.2/10 Udogodnienia
  • 654 Liczba opinii 3.5/10 Klimat

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