ibis Rotorua 3 stars

Customer review rating (ALL Rating) 4.0/5 1,333 reviews

ibis Rotorua - Image 1
ibis Rotorua - Image 2
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Lake End, Rangiuru Street, 3010 ROTORUA, New Zealand

Description

Hotel extras

  • 24-hour reception

  • Conveniently located

  • Close to local dining and attractions

  • Close to the airport

Our accommodation(s)

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Hotel location

ibis Rotorua

Lake End, Rangiuru Street
3010 ROTORUA
New Zealand

GPS:-38.13171, 176.250317

Telephone
Fax +64 7 347 1999

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

I- RESTAURANT

Non contractual photo

I-Restaurant is committed to serving high quality, low priced meals with friendly efficient service. The restaurant is open 365 days a year for buffet breakfast and offers a Grab n Go menu, suitable for any dietary requirement.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,333 reviews

TripAdvisor Rating  3.5/5  1,424 reviews

Pretty mediocre experience overall.

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

I did not enjoy my stay at Ibis Rotorua. I arrived quite late in the afternoon and was told my room wasn't ready yet. The rooms are quite outdated and could do with some upgrades. Soundproofing of the rooms is not up to standard. I should not be able to hear somebody doing a number 1 on the toilet next door. I found the breakfast to be average for the price you're paying. The cooked breakfast was disappointing and the continental breakfast wasn't far behind. The coffee was okay. This hotel is not up to Ibis' normal standards. I was expecting more for the price I paid.

Dear Koen V., Thank you for your candid feedback. I am sorry to hear that your recent stay did not meet your expectations. We take your comments about the outdated rooms, soundproofing, and breakfast quality seriously and are working on improvements in these areas. Your insights are valuable for us to enhance our services and ensure a better experience for our guests. We hope to have the opportunity to serve you better in the future. Sincerely, Edward Judd General Manager

Nice rooms with a great view

Customer review rating 4.0/5

Lil Families - Confirmed reviews ALL

One night stay for the school holidays, easy and convenient to book

overall ok

Customer review rating 3.0/5

Mo Families - Confirmed reviews ALL

overall ok. check-in experience was horrible, they were short in staff and had to wait long time

Average

Customer review rating 2.5/5

Chris S. Business - Confirmed reviews ALL

Came to check in, there was a line of 11 people in front of me. Only one person checking guests in, taking a very long 5 - 10 minutes per guest. I had another meeting to attend so left and came back 3 hours later to check in. I arrived for breakfast at 5.50am, all the food was out and ready. I was initially told breakfast started at 6.00am. After a brief discussion was permitted to go in. I put some bacon and eggs on my plate and sat to eat. I was first in and the food was cold, the bacon unchewable. I left the plate full on the table and checked out. I trust the above feedback will assist you in improving the service you provide.

Dear Chris S., Thank you for your feedback. I apologize for the inconvenience you experienced during check-in and breakfast. It’s disappointing to hear about the delays and the quality of the food. We are addressing these issues to ensure a smoother check-in process and improved breakfast service in the future. Your comments are valuable in helping us enhance our guest experience. We hope to have the opportunity to provide you with a better stay next time. Sincerely, Edward Judd General Manager

Good price, parking available, use of gym facilities, clean and safe room

Customer review rating 5.0/5

Martin I. Solo - Confirmed reviews ALL

Good price, parking available, use of gym facilities, clean and safe room

Dear Martin I., We very much appreciate your comments regarding your stay at the ibis Rotorua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Edward Judd General Manager

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Other web-users rate our hotel

  • 948 reviews 9.4/10 Location
  • 1,527 reviews 5.8/10 Room
  • 976 reviews 7.4/10 Service
  • 25 reviews 7/10 WiFi
  • 608 reviews 5.4/10 Cleanliness
  • 267 reviews 5.3/10 Breakfast
  • 185 reviews 3.2/10 Food
  • 41 reviews 2.9/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.