ibis Rotorua 3 stars

Customer review rating (ALL Rating) 4.0/5 1,053 reviews

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ALLSAFE approved hotel

Hotel extras

  • ALLSAFE certification

  • 24-hour reception

  • Conveniently located

  • Close to local dining and attractions

  • Close to the airport

Our accommodation(s)

Take advantage of our Flight + Hotel offers


Hotel location

ibis Rotorua

Lake End, Rangiuru Street
New Zealand

GPS:-38.13171, 176.250317

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service


Non contractual photo

I-Restaurant is committed to serving high quality, low priced meals with friendly efficient service. The restaurant is open 365 days a year for buffet breakfast and offers a Grab n Go menu, suitable for any dietary requirement.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,053 reviews

TripAdvisor Rating  3.5/5  1,414 reviews

Unlikely to return.

Customer review rating 2.0/5

Scott Families - Confirmed reviews ALL

Very poor check in experience. Arrived just after 3pm (as advised for arrival). Room was not ready yet which was ok. Told to come back in 30-60mins. Came back at 4pm and still not ready. Was then moved to a different room and floor. Given the price for the rooms, they were exceptionally small and poorly equipped. Had to get maintenance as fridges were also not working.

We located

Customer review rating 4.0/5

Paula Couples - Confirmed reviews ALL

We had a good stay, a few things I would like to give feedback for possible improvements

Less than impressed

Customer review rating 1.5/5

Kevin N. Couples - Confirmed reviews ALL

Room was very tired looking and very cramped. Not enough room to walk around the beds or sit at the desk comfortably. Bathroom was dated and worn. Basin was in need of replacing. No extractor fan. Overall, I feel I did not get value for money. Would probably not stay here again.

Customer review rating 3.0/5

Pamela B. Friends - Confirmed reviews ALL

Room not ready on arrival at 3 and not until after 4 Room not serviced the following day despite us being outmost of day and was finally done in the evening after asking. Also no ice available in hotel.

Customer review rating 3.0/5

Steve Business - Confirmed reviews ALL

Room was ok, but wasn't very clean. Facilities were run down, eg, the lifts, pool was dirty and missing tiles, hot pools looked like they hadn't been cleaned as did the main pool and plunge pool.

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Other web-users rate our hotel

  • 701 reviews 9.3/10 Location
  • 1,182 reviews 5.6/10 Room
  • 768 reviews 7.1/10 Service
  • 22 reviews 7.8/10 WiFi
  • 464 reviews 5.2/10 Cleanliness
  • 231 reviews 6.8/10 Value
  • 221 reviews 4.2/10 Amenities
  • 201 reviews 4.6/10 Breakfast

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