ibis Rotorua 3 stars

Customer review rating (ALL Rating) 4.0/5 1,233 reviews

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Hotel extras

  • ALLSAFE certification

  • 24-hour reception

  • Conveniently located

  • Close to local dining and attractions

  • Close to the airport

Our accommodation(s)

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Hotel location

ibis Rotorua

Lake End, Rangiuru Street
New Zealand

GPS:-38.13171, 176.250317

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service


Non contractual photo

I-Restaurant is committed to serving high quality, low priced meals with friendly efficient service. The restaurant is open 365 days a year for buffet breakfast and offers a Grab n Go menu, suitable for any dietary requirement.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,233 reviews

TripAdvisor Rating  3.5/5  1,419 reviews

Great hotel, friendly staff, excellent presentation - wonderful experience

TripAdvisor rating 5.0/5

leonie t TripAdvisor review

Staying at the Ibis was a wonderful experience. The staff were extremely helpful and the management flexible when we muddled our time and were late checking out. It was great to ALWAYS receive a welcoming smile and a friendly greeting from whoever was on reception - when you're tired from sightseeing and driving that little courtesy makes the world of difference. Our room was clean and fresh, the beds comfortable, breakfast spot on and our only regret was moving on to Taupo. Next time we'll extend in Rotorua with this lovely establishment again.

Comfortable and welcome stay

TripAdvisor rating 4.0/5

bernard p Couples - TripAdvisor review

Well located with shops nearby and nice lake for activities. Room is clean but small. Good view of the lake.

Great location. Clean rooms.

Customer review rating 4.5/5

Ang Solo - Confirmed reviews ALL

Good location. Clean rooms. Lots of car parking. Quiet location. Now...the not to good. Weird lack of lighting. No ceiling lights in the main living area so had to put all the lamps on to be able to see anything. Decided to put the kettle on JUST before I got in shower. Thankfully did it that way around. No milk in the fridge. You have to collect from reception. One good thing they don't advertise is you get 20% discount with the polynesian spa by staying at Ibis/Novotel. Take advantage of this. It's WORTH IT.

Not nice

Customer review rating 2.5/5

Anonymous Couples - Confirmed reviews ALL

It was not a nice night for me. The mat was not clean, the light and fans in toilet was not working, and the phone was not working, and the room smells a bit.

Lovely View, Friendly Staff, Beautiful Lake View.

Customer review rating 4.0/5

Ccml Business - Confirmed reviews ALL

2 Night stay in a room with twin queen beds and own bathroom on the 4th floor. The positives: Comfortable bed, good selection of pillows, clean room, friendly staff, beautiful view of the lake. Inclusions Main room: Internet, tv with access to free movies, jug/kettle, tea/coffee, ironing board & iron, phone, alarm-clock (attached by a security wire to the nightstand!!), 2 small cups, 2 wine flutes, desk built in below the window, fridge, cupboard with no door, coat hangers. Shelf inside the door (opposite bathroom) for suitcases. 2 recycle bins. In bathroom: 2 water glasses, hairdryer, 2 spa towels, 1 bathmat, 1 face cloth, toilet, shower. tissues, toilet paper, pump bottle of jell in shower and next to sink to be used as shampoo/soap/bodywash (after washing my hands with this there was no way I was putting it in my hair). Challenges: Space between the beds was very small and to use the desk the bed closest to it needed to be pushed back to allow room to sit/stand comfortably at the desk below the window. Room would have been more comfortable if it had contained either 2 double beds or a queen and a single. No toilet brush, no hand towel/s, no rubbish bin. Kettle was under on a shelf under the tv so needed to be moved to the desk or into the bathroom to be boiled, to avoid damaging the tv. Bathroom power outlet (a damp area) didn't appear to have GFCI surge protection. Stains on carpet. Overall: I was satisfied with my stay at the Ibis Rotorua. It was close to "Eat Street" where the majority of restaurants are in Rotorua. There was free parking outside on the street. The staff were friendly, and the room was clean. I would stay here again but only for a maximum of 2 nights. This hotel has the potential to be truly lovely, but the cramped layout of the room, and the challenges listed above let it down.

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Other web-users rate our hotel

  • 870 reviews 9.3/10 Location
  • 1,428 reviews 5.9/10 Room
  • 915 reviews 7.4/10 Service
  • 23 reviews 7.7/10 WiFi
  • 564 reviews 5.6/10 Cleanliness
  • 243 reviews 4.8/10 Breakfast
  • 181 reviews 3.2/10 Food
  • 42 reviews 3.1/10 Bar

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