Mercure Manaus 4 estrelas

In this hotel is really hard to find someone who speak any other language than portuguese; they do not speak english, spanish, Italian or any other. In addition, the makes you pay an additional tax if someone comes into your room just for few time, not to sleep of course, like the room was for two people when it is for one. Really strange! One night the elevator was opening and closing the doors all the night in the floor.... I couldn't sleep. One day I go for breakfast but there was a political talk, after a few minutes of waiting (there was no place to sit) I had breakfast in the middle of this talk with many people, photografers and so... another strange moment.

You know what you are getting with the Mercure.. rated it 3 as room was run down, gym was quite dirty.. positives friendly and efficient staff, great breakfast, good location for business.. not sure of other options in the city but would stay there again

Location is great. Adrianopolis, next to the malls, restaurants etc. Other than that the hotel needs a lot of improvements. Service is also below what you'd desire. Breakfast is very limited in terms of options and service.

Very friendly Team. Specially the breakfast was fantastic. Very good. The express Laundry Service was functioning as well in time, Great. Next to one of the biggest shopping Malls in Manaus. Clean. Would book this Hotel again for a next stay.

We were expecting a much better place, considering Mercure hotel is part of Accord hotels and higher category than Novotel, for example. We stayed there for three nights and I would mention: - Good things: Comfortable and spacious rooms (but quite old bathrooms). Convenient location. The breakfast was just ok. - Things to improve: There was a problem with the online reservation and I sent to the hotel an e-mail informing them. They replied three days later (after sending a reminder...) and confirmed the reservation had been updated. My husband phoned the day before arriving and nothing had been modified... The hotel itself is a little bit dated. No towels in the pool area Very bad service at the pool area (it took nearly half an hour to get a couple of drinks). Very poor toiletries (only ONE small shower gel, shampoo and body lotion for THREE people). Two towels for three people. There are not so many accommodation options in Manaus, but not sure if I'd recommend this hotel.