巴塞罗那市诺富特酒店 4 星

客户意见评级 (ALL 评级) 4.4/5 2,988 评论

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描述

酒店其他优惠

  • 泳池和 19 屋顶酒吧可欣赏巴塞罗那的壮丽景色

  • 家庭房(2 名儿童免费住宿)

  • 酒店私人停车场

  • 允许携带宠物。您的宠物,我们的朋友

  • 步行 5 分钟即可抵达 Glòries 地铁站,交通网络四通八达

我们的客房

预订此酒店

酒店位置

巴塞罗那市诺富特酒店

Avenida Diagonal 201, 西班牙, HB004414
08018 巴塞罗那
西班牙

GPS:41.404259, 2.191266

抵达和交通

酒店服务

办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 欢迎宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

RESTAURANT COCINA DE MERCADO

我们主推采用当地食材烹制的菜肴。新鲜的时令食材可带来正宗的美食体验,您既能品尝到传统的经典风味,又能感受到我们的独特匠心。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.4/5  2,988 评论

TripAdvisor 评级  4.1/5  5,004 评论

Dreadful

Tripadvisor 评级 1.0/5

Cathy W 经 TripAdvisor 认证的评论

Dear Cathryn Willock, Thank you for taking the time to share your feedback. We are truly sorry to hear that your stay did not meet your expectations, especially during such a special occasion as your husband’s birthday. We apologize for the inconveniences you experienced with your room. While we have recently renewed the bedding across our rooms just two months ago, we fully understand that comfort is subjective and can vary from one guest to another. Regarding the minibar, we would like to clarify that in our standard rooms, a complimentary bottle of water is provided upon arrival. We are sorry that this was missing during your stay, and we will ensure our housekeeping team is more vigilant moving forward. We also regret that you were not informed in advance about the bathroom being an accessible (PMR) facility. We understand that this may not have been suitable for your needs, and we are reviewing our room assignment procedures to avoid similar situations in the future. As for breakfast, we are aware of the challenges during peak times and are already taking steps to reinforce our team and improve the performance of our coffee and toaster machines. We’re pleased to hear that Ivan at reception was able to offer a small gesture for your husband’s birthday. However, we understand that this was not enough to make up for the overall disappointment. We truly hope to have the opportunity to welcome you again under better circumstances. Please don’t hesitate to contact us directly should you choose to return to Barcelona we would be happy to ensure a more enjoyable experience. Novotel Barcelona City

Probably OK for leisure but not for business.

Tripadvisor 评级 2.0/5

tr7v8 经 TripAdvisor 认证的评论

Dear guest, Thank you for your detailed feedback. We deeply regret that your stay did not meet your expectations, especially for a business trip. We apologize for the delays during check-in, the inconvenience with the electricity outage, and the issues with your ACCOR loyalty details. We will take immediate action to address these concerns and improve our service, particularly for business travelers. Additionally, we understand your frustration with the gluten-free options and shower pressure, and we’ll work on improving both areas. We truly appreciate your comments and hope that despite this experience, you’ll consider staying with us again in the future for a better experience. Novotel Barcelona City

Fantastic

Tripadvisor 评级 5.0/5

stantonstyle Couples - 经 TripAdvisor 认证的评论

Thank you so much for your wonderful review! We are thrilled to hear that you had an excellent experience with us. It’s great to know that you enjoyed the clean room, comfortable bed, and the variety of choices at breakfast. We will be sure to pass along your special thanks to Edmond, Roger, and Lisseth—they will be delighted to hear your kind words! We truly appreciate your feedback and look forward to welcoming you back soon for another great stay. Novotel Barcelona City

Poor breakfast choices for vegetarian and too small rooms.. next time no more Novotel.. that’s it ..

Tripadvisor 评级 2.0/5

Nilesh Ashok C 家庭住宿 - 经 TripAdvisor 认证的评论

Dear Nilesh, Thank you for taking the time to share your experience with us. We're glad you appreciated our location and the view from your room. However, we sincerely apologize for the shortcomings you experienced during your stay. We regret that the breakfast options did not meet your dietary preferences, and we appreciate your feedback regarding vegetarian choices. Your suggestions, like adding roasted tomatoes, potatoes, and avocado, will certainly be taken into consideration as we continuously aim to improve our offerings. Regarding sustainability measures, the absence of amenities in the rooms is a part of our commitment to environmental responsibility. However, should you need any additional items, such as dental kits or slippers, please do not hesitate to ask at the front desk. We will be happy to provide them for you. We also regret that the room size did not meet your expectations. We strive to offer comfortable accommodations, and we will review the layout and amenities to improve the guest experience. We value your feedback and will use it to make necessary improvements for future stays. We hope to have the opportunity to welcome you and your family again under better circumstances. Novotel Barcelona City

Very disappointing hotel.

Tripadvisor 评级 2.0/5

Daydream310235 Couples - 经 TripAdvisor 认证的评论

Dear Guest, Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience did not meet expectations, and we apologize for the inconveniences you encountered during your stay. We take all of your concerns seriously, and we will certainly look into the issues you raised, such as the comfort of the bed and pillows, the availability of tissues and a sewing kit, as well as the functionality of the elevator. These are not the standards we aim to uphold, and we will ensure that necessary improvements are made. We are pleased that you found our restaurant and bar to your liking, and that the location of the hotel was convenient for you. Once again, we sincerely apologize for the inconveniences, and we appreciate your constructive feedback, which will help us improve. Novotel Barcelona City

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其他网络用户评价我们的酒店

  • 1,749 评论 9.5/10 位置
  • 2,132 评论 6.7/10 房间
  • 2,392 评论 8.5/10 服务
  • 61 评论 4.6/10 上网
  • 1,229 评论 8.9/10 早餐
  • 731 评论 7.3/10 清洁度
  • 678 评论 8.4/10 食物
  • 216 评论 8.7/10 酒吧和饮品

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