巴塞罗那市诺富特酒店 4 星

客户意见评级 (ALL 评级) 4.3/5 2,933 评论

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Avenida Diagonal 201, 西班牙, HB004414, 08018 巴塞罗那, 西班牙

描述

酒店其他优惠

  • 设有泳池和屋顶酒吧，可欣赏迷人的全景

  • 家庭房（2 名儿童免费住宿）

  • 酒店私人停车场

  • 允许携带宠物。您的宠物，我们的朋友

  • 步行 5 分钟即可抵达 Glòries 地铁站，交通网络四通八达

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酒店位置

巴塞罗那市诺富特酒店

Avenida Diagonal 201, 西班牙, HB004414
08018 巴塞罗那
西班牙

GPS:41.404259, 2.191266

电话

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 欢迎宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

RESTAURANTE NOVOTEL

我们主推采用当地食材烹制的菜肴。新鲜的时令食材可带来正宗的美食体验，您既能品尝到传统的经典风味，又能感受到我们的独特匠心。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.3/5  2,933 评论

TripAdvisor 评级  4.1/5  5,042 评论

Good for business not holiday

Tripadvisor 评级 3.0/5

yhismail 经 TripAdvisor 认证的评论

Very basic hotel. Reception area beautiful. Rooms very bland. Bathrooms even worse. Feels like a hospital bathroom. No amenities unless asked for. NO PORTER so had to get our own luggage with trolley. Near a little mall, 20 minute walk to Segrada Familia. Other than that, a bit far from everything else

Checkin was slow but after that great stay with great breakfast. Close to metro station.

Tripadvisor 评级 5.0/5

GranTurismo75 经 TripAdvisor 认证的评论

Great hotel, great service, great breakfast!!! Good price/value!!! Good restaurant. Personal was great but slow at check in... To recommend!!

Dear Guest, Thank you for your feedback regarding your recent stay. We appreciate your kind words about our breakfast and service. We acknowledge that your check-in experience was not as efficient as it should have been, and we will take your comments into consideration for future improvements. Best regards, Guest Experience Department

Unpleasant stay

Tripadvisor 评级 1.0/5

Sham N 经 TripAdvisor 认证的评论

Worst stay experience in Barcelona. The rooms are so small that a family can’t comfortably stay, and the bathroom felt like an old hospital tiny and very dated. The cleaning staff didn’t clean properly, no water was provided in the room, and when we tried to order something kid-friendly through room service, there was nothing available. Honestly, it felt like a complete waste of money. I absolutely hated it. Breakfast was the biggest rip-off: the coffee was cold, the crepes were cold, the bacon was cold everything was disgusting. No one can eat food like that. Maybe I’m not used to Spanish breakfasts, but for someone who has travelled the world, I expected Novotel to offer a proper international breakfast. Even the fruit wasn’t ripe. Overall, a very unpleasant stay and I would never return.

Dear guest, Thank you for sharing your feedback regarding your recent experience at Novotel Barcelona City. We are truly sorry to learn that your stay did not meet your expectations and that you encountered several issues during your time with us. We understand that the room size and bathroom conditions did not provide the comfort expected for your family, and we regret any inconvenience this may have caused. Our housekeeping team is committed to maintaining high cleanliness standards, and we appreciate your comments, which will be reviewed with the team for improvement. Additionally, we apologize for the lack of water and the limited options on our room service menu, especially for our younger guests. Regarding breakfast, we sincerely regret that it did not meet your standards. We strive to offer a variety of quality breakfast items, and your feedback about temperature and freshness has been duly noted. We appreciate your insights and hope to have the opportunity to provide a better experience in the future. Best regards, Guest Experience Department

Avoid this Hotel at all costs.

Tripadvisor 评级 1.0/5

SaffaTraveller2 经 TripAdvisor 认证的评论

My stay at Novotel Barcelona City has been nothing short of a disaster, and I strongly advise others to avoid this hotel at all costs. Check-in and payment were an utter shambles and, shockingly, the issues continued throughout my stay. Even after management assured me the situation was resolved, the problems persisted. Blaming everything on a “new system” does not excuse the incompetence or the unhelpful attitude displayed by staff. The condition of the room was equally unacceptable. The bathroom had black mould in several areas around the bath/shower and was part broken. On top of that, noise from the floor above (19th) was constant well past 10 p.m. on both nights, as though furniture was being dragged around endlessly. The morning wasn't any better, with loud construction or worker activity directly overhead , when I went to check they were sanding the floor. No notice was provided that this would be my experience. The breakfast team only added to the frustration. The staff were far from friendly, and on the second morning they outright refused me breakfast—another completely unacceptable experience for a hotel of this brand and price point. The only redeeming feature of the hotel is the view from the upper floors, but even that doesn’t compensate for the poor location and the long list of problems. Management was aware of the issues yet offered excuses rather than solutions, and none of it explains the consistently negative staff attitude. Overall, this hotel is severely mismanaged and fails on multiple fronts: service, cleanliness, professionalism, and comfort. I would not return, and I highly recommend avoiding Novotel Barcelona City altogether.

Dear Guest, Thank you for sharing your feedback regarding your recent stay at Novotel Barcelona City. I sincerely apologize for the challenges you encountered during your visit. It is disheartening to hear that the check-in process did not meet your expectations and that you faced ongoing issues despite assurances from our management team. We understand the importance of a smooth arrival and will take your comments into consideration for future improvements. I am also sorry to learn about the condition of your room and the disturbances you experienced from the noise above. Cleanliness and comfort are paramount to our guests’ experience, and I regret that we fell short in these areas. Furthermore, I assure you that guest satisfaction is a priority, and it is concerning to hear about your interactions with our breakfast team. We will address your feedback regarding staff service to ensure a more welcoming atmosphere. Thank you for your insights; they are invaluable in helping us enhance our services. Best regards, Guest Experience Department

客户意见评级 4.0/5

Yihan C. 朋友住宿 - 所有已确认评论

酒店位置很好 交通方便 房间内部整体较好 床很舒服 但缺点就是浴室的水忽冷忽热 整体很满意

Dear guest, Thank you for your feedback regarding your recent stay with us. We are pleased to hear that you enjoyed the comfort of our beds and the convenient location. We appreciate your comments about the shower temperature, and we will take them into consideration for future improvements. Best regards, Novotel Barcelona City

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其他网络用户评价我们的酒店

  • 1,738 评论 9.5/10 位置
  • 2,154 评论 6.8/10 房间
  • 2,606 评论 8.5/10 服务
  • 54 评论 5.6/10 上网
  • 1,149 评论 9.1/10 早餐
  • 747 评论 7.5/10 清洁度
  • 724 评论 8.7/10 食物
  • 213 评论 8.8/10 酒吧和饮品

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