Novotel Barcelona City 4 yıldız

Avis müşterileri puanı (ALL Puanlama) 4.3/5 2.956 görüş

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Avenida Diagonal 201, (Entrada por Ciutat de Granada), HB004414, 08018 BARCELONA, İspanya

Açıklama

Otel ekstraları

  • Muhteşem panoramik manzaralara sahip Havuz ve Teras Barı

  • Aile odaları (2 çocuk ücretsiz konaklar)

  • Otelde özel otopark

  • Amigable con las mascotas. Sizin evcil hayvanınız bizim dostumuz

  • İyi ulaşım olanağı sunan Glòries metro istasyonu 5 dakikalık yürüme mesafesinde

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Otelin konumu

Novotel Barcelona City

Avenida Diagonal 201, (Entrada por Ciutat de Granada), HB004414
08018 BARCELONA
İspanya

GPS:41.404259, 2.191266

Telefon

Erişim ve ulaşım

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Yüzme havuzu
  • Araba parkı
  • Evcil hayvan kabul ediliyor
  • Restoran
  • Tekerlekli sandalye ile girişe uygun
  • Fitness merkezi
  • Wi-Fi
  • Klima
  • Kahvaltı
  • Bar
  • Toplantı odaları
  • %100 Sigara İçilmeyen Otel
  • Oda servisi

RESTAURANTE NOVOTEL

Yerel olarak tedarik edilen ürünlerle pazar mutfağına bağlıyız. Lezzet dolu bir deneyim için gelenek ve yeniliğin bir araya geldiği özgün bir mutfak deneyimine özel taze ve mevsime özel malzemeler.

Konuk değerlendirmelerimiz

Konuk değerlendirmelerimiz

Otelimizde konaklayan konuklarımızdan %100 onaylı yorumlar

Daha fazla bilgi edinin

ALL Puanlama  4.3/5  2.956 görüş

TripAdvisor Derecesi  4.1/5  5.046 görüş

Avis müşterileri puanı 0.5/5

Eyyup I. Aileler - ALL için doğrulanmış yorumlar

Odalarda terlik yok, sabun yok, ilk gün hariç içecek su yok. 4 kişilik oda ödememize rağmen bir adet 2 kişilik yatak ve bir adet çekilebilir koltuk (bence bu ancak 1 kişinin yatabileceği büyüklükte idi) bulunuyordu. Yani kesinlikle 4 kişilik oda değildi. Oda kartları sıklıkla çalışmıyordu. Genel olarak çok kötü deneyimdi.

Gracias por compartir su experiencia con nosotros. Nos alegra saber que algunos aspectos de su estancia fueron de su agrado. Al mismo tiempo, lamentamos sinceramente que otros puntos no hayan cumplido con sus expectativas y que su visita no haya sido tan satisfactoria como deseábamos. Apreciamos sus comentarios, que son muy valiosos para seguir mejorando nuestros servicios. Esperamos poder darle la bienvenida nuevamente y ofrecerle una experiencia mucho más positiva. Atentamente, Dirección Novotel Barcelona City

Worst stay

Tripadvisor puanı 1.0/5

Jackkbv TripAdvisor onaylı yorum

I am a big Accor fan, but I was very disappointed with the service have provided me at the check-in it was 3 PM and they have not given me the room saying that they could check me in anytime and did try to push me by showing the email that they sent me it was really very sad to see the check in staff welcoming you like that and the worst of all worst does security guard Was very rude and he asked me that I could go and stay at the hotel. If I cannot wait for the room , this type of behavior is not acceptable in the hospitality business industry, and I would highly suggest that this action is taken to the security guard , I was really disappointed with the service I received at this hotel. However, the check-in staff apologize later on, but the security guard did not.

Unbelievably unpleasant experience - hear-say and internal blaming

Tripadvisor puanı 2.0/5

tortugamuyfeliz TripAdvisor onaylı yorum

We checked into the hotel and booked two rooms. At check-in, we were explicitly informed that a late check-out until 7:00 PM was possible for an additional fee of €50, which we were ready to pay. The next morning, when we went to reconfirm this arrangement, we were given completely different information: we were told that staying until 7:00 PM was not possible and that we must vacate the rooms strictly at 5:00 PM. The situation became even more unpleasant when the she-manager M, explained that this was due to a mistake made by another he-manager E, stating that he is new, non-competent, and made an error. Essentially, the hotel’s internal mismanagement was placed on an employee — and indirectly on the guests. And saying like that about colleagues were also not nice of her. From a guest’s perspective, this is highly unprofessional: * one set of information at check-in, * a completely different one the next day, * after plans had already been made based on what was confirmed. * blaming and saying bad about colleague Guests should not be concerned with who is new. non competent or experienced on the staff. We expect clear communication, consistent policies, and accountability, not internal rude staff blame presented to guests. Unfortunately, the overall impression was one of disorganization and lack of proper management. This significantly damaged our experience and trust in the hotel. When they offered to keep our luggage she-manager G was sour-faced, not welcome, rolling her eyes. Unbelievable disrespectful experience. Manager of the shift tried to sugar coat the situation but she could do nothing despite the team failure. They hide behind the hotel policy which they do not know fully and make mistakes for which they do not want to bear responsibility. Two starts for the breakfast which was good and had warm dishes

Good for business not holiday

Tripadvisor puanı 3.0/5

yhismail TripAdvisor onaylı yorum

Very basic hotel. Reception area beautiful. Rooms very bland. Bathrooms even worse. Feels like a hospital bathroom. No amenities unless asked for. NO PORTER so had to get our own luggage with trolley. Near a little mall, 20 minute walk to Segrada Familia. Other than that, a bit far from everything else

Dear Yhismail, Thank you for sharing your feedback regarding your recent stay. We appreciate your comments about the reception area and the location of our hotel. However, we regret to hear that the room and bathroom did not meet your expectations. Our team strives to provide a comfortable environment, and your insights will be taken into consideration. We also acknowledge your concerns regarding luggage assistance, and while we do not offer porter services, we are here to help with any additional requests during your stay. Best regards, Guest Experience Department

Checkin was slow but after that great stay with great breakfast. Close to metro station.

Tripadvisor puanı 5.0/5

GranTurismo75 TripAdvisor onaylı yorum

Great hotel, great service, great breakfast!!! Good price/value!!! Good restaurant. Personal was great but slow at check in... To recommend!!

Dear Guest, Thank you for your feedback regarding your recent stay. We appreciate your kind words about our breakfast and service. We acknowledge that your check-in experience was not as efficient as it should have been, and we will take your comments into consideration for future improvements. Best regards, Guest Experience Department

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Diğer web kullanıcıları otelimizi değerlendirmektedir

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  • 746 görüş 8.7/10 Yemek
  • 222 görüş 8.6/10 İçkiler

Hizmet sağlayıcı Trustyou

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