Novotel Barcelona City 4 yıldız

Avis müşterileri puanı (ALL Puanlama) 4.3/5 2.938 görüş

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Novotel Barcelona City - Image 1
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Avenida Diagonal 201, (Entrada por Ciutat de Granada), HB004414, 08018 BARCELONA, İspanya

Açıklama

Otel ekstraları

  • Muhteşem panoramik manzaralara sahip Havuz ve Teras Barı

  • Aile odaları (2 çocuk ücretsiz konaklar)

  • Otelde özel otopark

  • Amigable con las mascotas. Sizin evcil hayvanınız bizim dostumuz

  • İyi ulaşım olanağı sunan Glòries metro istasyonu 5 dakikalık yürüme mesafesinde

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Otelin konumu

Novotel Barcelona City

Avenida Diagonal 201, (Entrada por Ciutat de Granada), HB004414
08018 BARCELONA
İspanya

GPS:41.404259, 2.191266

Telefon

Erişim ve ulaşım

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Yüzme havuzu
  • Araba parkı
  • Evcil hayvan kabul ediliyor
  • Restoran
  • Tekerlekli sandalye ile girişe uygun
  • Fitness merkezi
  • Wi-Fi
  • Klima
  • Kahvaltı
  • Bar
  • Toplantı odaları
  • %100 Sigara İçilmeyen Otel
  • Oda servisi

RESTAURANTE NOVOTEL

Yerel olarak tedarik edilen ürünlerle pazar mutfağına bağlıyız. Lezzet dolu bir deneyim için gelenek ve yeniliğin bir araya geldiği özgün bir mutfak deneyimine özel taze ve mevsime özel malzemeler.

Konuk değerlendirmelerimiz

Konuk değerlendirmelerimiz

Otelimizde konaklayan konuklarımızdan %100 onaylı yorumlar

Daha fazla bilgi edinin

ALL Puanlama  4.3/5  2.938 görüş

TripAdvisor Derecesi  4.1/5  5.042 görüş

Worst stay

Tripadvisor puanı 1.0/5

Jackkbv TripAdvisor onaylı yorum

I am a big Accor fan, but I was very disappointed with the service have provided me at the check-in it was 3 PM and they have not given me the room saying that they could check me in anytime and did try to push me by showing the email that they sent me it was really very sad to see the check in staff welcoming you like that and the worst of all worst does security guard Was very rude and he asked me that I could go and stay at the hotel. If I cannot wait for the room , this type of behavior is not acceptable in the hospitality business industry, and I would highly suggest that this action is taken to the security guard , I was really disappointed with the service I received at this hotel. However, the check-in staff apologize later on, but the security guard did not.

Unbelievably unpleasant experience - hear-say and internal blaming

Tripadvisor puanı 2.0/5

tortugamuyfeliz TripAdvisor onaylı yorum

We checked into the hotel and booked two rooms. At check-in, we were explicitly informed that a late check-out until 7:00 PM was possible for an additional fee of €50, which we were ready to pay. The next morning, when we went to reconfirm this arrangement, we were given completely different information: we were told that staying until 7:00 PM was not possible and that we must vacate the rooms strictly at 5:00 PM. The situation became even more unpleasant when the she-manager M, explained that this was due to a mistake made by another he-manager E, stating that he is new, non-competent, and made an error. Essentially, the hotel’s internal mismanagement was placed on an employee — and indirectly on the guests. And saying like that about colleagues were also not nice of her. From a guest’s perspective, this is highly unprofessional: * one set of information at check-in, * a completely different one the next day, * after plans had already been made based on what was confirmed. * blaming and saying bad about colleague Guests should not be concerned with who is new. non competent or experienced on the staff. We expect clear communication, consistent policies, and accountability, not internal rude staff blame presented to guests. Unfortunately, the overall impression was one of disorganization and lack of proper management. This significantly damaged our experience and trust in the hotel. When they offered to keep our luggage she-manager G was sour-faced, not welcome, rolling her eyes. Unbelievable disrespectful experience. Manager of the shift tried to sugar coat the situation but she could do nothing despite the team failure. They hide behind the hotel policy which they do not know fully and make mistakes for which they do not want to bear responsibility. Two starts for the breakfast which was good and had warm dishes

Good for business not holiday

Tripadvisor puanı 3.0/5

yhismail TripAdvisor onaylı yorum

Very basic hotel. Reception area beautiful. Rooms very bland. Bathrooms even worse. Feels like a hospital bathroom. No amenities unless asked for. NO PORTER so had to get our own luggage with trolley. Near a little mall, 20 minute walk to Segrada Familia. Other than that, a bit far from everything else

Dear Yhismail, Thank you for sharing your feedback regarding your recent stay. We appreciate your comments about the reception area and the location of our hotel. However, we regret to hear that the room and bathroom did not meet your expectations. Our team strives to provide a comfortable environment, and your insights will be taken into consideration. We also acknowledge your concerns regarding luggage assistance, and while we do not offer porter services, we are here to help with any additional requests during your stay. Best regards, Guest Experience Department

Checkin was slow but after that great stay with great breakfast. Close to metro station.

Tripadvisor puanı 5.0/5

GranTurismo75 TripAdvisor onaylı yorum

Great hotel, great service, great breakfast!!! Good price/value!!! Good restaurant. Personal was great but slow at check in... To recommend!!

Dear Guest, Thank you for your feedback regarding your recent stay. We appreciate your kind words about our breakfast and service. We acknowledge that your check-in experience was not as efficient as it should have been, and we will take your comments into consideration for future improvements. Best regards, Guest Experience Department

Unpleasant stay

Tripadvisor puanı 1.0/5

Sham N TripAdvisor onaylı yorum

Worst stay experience in Barcelona. The rooms are so small that a family can’t comfortably stay, and the bathroom felt like an old hospital tiny and very dated. The cleaning staff didn’t clean properly, no water was provided in the room, and when we tried to order something kid-friendly through room service, there was nothing available. Honestly, it felt like a complete waste of money. I absolutely hated it. Breakfast was the biggest rip-off: the coffee was cold, the crepes were cold, the bacon was cold everything was disgusting. No one can eat food like that. Maybe I’m not used to Spanish breakfasts, but for someone who has travelled the world, I expected Novotel to offer a proper international breakfast. Even the fruit wasn’t ripe. Overall, a very unpleasant stay and I would never return.

Dear guest, Thank you for sharing your feedback regarding your recent experience at Novotel Barcelona City. We are truly sorry to learn that your stay did not meet your expectations and that you encountered several issues during your time with us. We understand that the room size and bathroom conditions did not provide the comfort expected for your family, and we regret any inconvenience this may have caused. Our housekeeping team is committed to maintaining high cleanliness standards, and we appreciate your comments, which will be reviewed with the team for improvement. Additionally, we apologize for the lack of water and the limited options on our room service menu, especially for our younger guests. Regarding breakfast, we sincerely regret that it did not meet your standards. We strive to offer a variety of quality breakfast items, and your feedback about temperature and freshness has been duly noted. We appreciate your insights and hope to have the opportunity to provide a better experience in the future. Best regards, Guest Experience Department

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Diğer web kullanıcıları otelimizi değerlendirmektedir

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  • 2.614 görüş 8.5/10 Hizmet
  • 54 görüş 5.6/10 Wifi
  • 1.151 görüş 9.1/10 Kahvaltı
  • 756 görüş 7.6/10 Hijyen
  • 727 görüş 8.7/10 Yemek
  • 215 görüş 8.8/10 İçkiler

Hizmet sağlayıcı Trustyou

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Başlangıç fiyatı, ilgili yaklaşık fiyatlı oda kategorisinde 1 kişi için 1 gece, ek hizmetler hariç, kahvaltı hariç. Sonraki 20 gün içindeki bir gecelik konaklama için https://all.accor.com/ sitesinde söz konusu konaklama için o gün belirtilen, tüm vergiler dahil (Bazı vergilerin, yürürlükteki yerel mevzuata bağlı olarak otele varıldığında ödenmesi gerekebilir (örneğin konaklama vergisi).) en düşük genel fiyata karşılık gelir. Döneme ve doluluk durumuna göre değişiklik gösterebilir. Fiyat sadece rezervasyon anında garanti edilmektedir. Tüm rezervasyonlar (yurtdışı) otelin bulunduğu ülkenin para biriminde ödenmelidir. Yalnızca rezervasyon sırasında onaylanan ve otelin bulunduğu ülkenin para birimindeki tutar garanti edilir. Kendi para biriminizdeki tahmini bir karşılık size gösterilebilir, ancak bu sözleşme vasfı taşımaz. Ödeme anında bankanız sizden bankacılık ücretleri veya döviz dönüştürme masraflarını tahsil edebilir.