Hotel Sofitel Hangzhou Westlake 5 estrelas

Nota clientes Avis 4.6/5 2.983 comentários

Hotel aprovado por ALLSAFE

Reservar este hotel
Quarto 1

Garantia do melhor preço

Como funciona?
Sofitel Hangzhou Westlake
Ver em um mapa
+ 20 Serviços

Extras do hotel

  • Localização única junto ao West Lake com acesso fácil: centro comercial, centro da cidade.

  • 233 quartos e suites bem equipados com design de estética oriental e toque francês.

  • Restaurantes com gastronomia internacional e de Hangzhou.

  • O Rooftop Sky Garden Lounge tem vistas deslumbrantes para o West Lake e para a cidade.

  • Terraço com vista de 180° para o West Lake e salão de baile com luz natural.

Este hotel participa no Planet 21 e age em favor da Hospitalidade Positiva.

Localização do hotel

Sofitel Hangzhou Westlake

333 West Lake Avenue
Zhejiang Province
333 Westlake Avenue, Shangcheng
310002 hangzhou
china

Tel: +8657187075858

Fax: (+86)571/87078383

Check-in desde as 14h00

Check-out até às 12h00

  • From Ningbo :  14 Wulin Square 151 Yanan Rd

  • From Shanghai :  28 Wulin Square 151 Yanan Rd

  • From Suzhou Jiansu :  155 Gulou 8 Yanan Rd

  • Westlake Avenue :  25 12 30 Westlake Avenue

  • De avião

    XIAO SHAN AIRPORT A 20 km / 12,43 milhas

GPS:30.245555, 120.161623

Serviços do hotel

Serviços no hotel e nas proximidades

Check-in desde as - Check-out até às

Em resumo

  • Piscina
  • Estacionamento
  • Restaurante
  • Hotel com acesso para cadeira de rodas
  • Bem-estar
  • Ar condicionado
  • Wi-Fi
  • Pequeno-almoço
  • Bar
  • Salas de reunião
Serviços de catering
  • 3 Restaurantes
  • Um Bar
  • Pequeno-almoço
    • Bufete
  • Serviço de quartos
    • Refeições ligeiras frias
    • Refeições quentes
Reuniões/Eventos
  • 6 Salas de reunião
Acessibilidade
  • Hotel com acesso para cadeira de rodas
Equipamentos e serviços do hotel
  • Informações do hotel
    • 233 quartos
    • Um quarto para pessoas com mobilidade reduzida
    • Sem quarto para famílias
    • 6 quartos contíguos
    • 233 quartos para não fumadores
    • 5 pisos
  • Idiomas falados no hotel
    • Japonês
    • Chinês (mandarim)
    • Francês
    • Inglês
  • Lavandaria/estacionamento assistido
    • Limpeza a seco/engomadoria
  • Wi-Fi
    • WIFI de alta velocidade
    • Linha de transmissão de alta velocidade
    • WIFI nas áreas comuns
    • WIFI no hotel
    • Internet de alta velocidade
  • Ar condicionado
    • Ar condicionado
  • Propriedade 100% não fumadores
  • Check-in e check-out
    • Check-out expresso
    • Check-in expresso
  • Porteiro
    • Porteiro
  • Concierge
    • Concierge
  • Cofre na receção
    • Cofre na receção
  • Câmbio de divisas
    • Câmbio de divisas
Acesso ao alojamento
  • Hotel Parking
    • No local
Bem-estar
  • Indoor Swimming Pool
    • Coberto
    • No local
  • Fitness Center
    • No local

As nossas opções de alojamento

A maioria dos 233 quartos gozam de vistas soberbas sobre a famosa West Lake Avenue, através das suas grandes janelas. Quartos c/ camas MyBed, internet de alta velocidade e vasta escolha de canais TV digital. Chuveiros c/ jacto chuva também disponíveis.

As nossas reuniões e eventos

As nossas salas de reunião

  • Número de salas de reunião: 4

  • Tamanho máximo: 310

  • Capacidade máxima: 190 pessoas

  • Capacidade máxima para banquetes: 190 pessoas

Descobrir mais

Avaliações dos nossos clientes sobre o
Sofitel Hangzhou Westlake

Garantia de 100% de comentários de hóspedes que ficaram mesmo no nosso hotel

Saber mais

Classificação ALL 4.6/5

2.983 comentários

Classificação do TripAdvisor 4.0/5

847 comentários

2021 Certificado de Excelência do TripAdvisor
Certificado de excelência 2021

Out-dated property but warm service

Nota Tripadvisor 4.0/5

s0ngh0st2021 18/04/2021 Avaliação com certificação TripAdvisor

Mr Liu from the Concierge Team helped me a lot when we tried to find our Didi Driver. Your service was Much appreciated. The location was perfect - West Lake is just across the road. The room was out-dated. There are renovated rooms, but we were in an old one. Hope all the rooms will be renovated soon.

Out-dated property but warm service

Nota Tripadvisor 4.0/5

s0ngh0st 16/04/2021 Avaliação com certificação TripAdvisor

The location is fantastic, just 2 min walk to the West Lake. Mr. Liu from the Conceirge team was so kind - he took us out of the hotel to find the taxi driver who failed to find the entrance of the hotel. Thanks Liu! The front desk staff were not very polite, and did not recognise the accorplus status. There are old rooms and renovated rooms in the hotel. Unfortunately we were given an old room. Hope all the rooms will be renovated soon. All in all, not a bad one.

Great location Sofitel, good place to stay during warm season

Nota Tripadvisor 4.0/5

Expedition627470 Business - 02/12/2020 Avaliação com certificação TripAdvisor

Great location next to West lake, good place to stay during warm season. Club lounge has very good warm helpfull staff, breakfast is great. Roof terrace must be rally nice to stay during warm season. View from rooms depends on which side you will get during check in, hotel has only 6 floors so view will be limited.

Very old building with very friendly staff, staff is the core value

Nota Tripadvisor 2.0/5

Tour811301 19/08/2020 Avaliação com certificação TripAdvisor

This is the oldest Sofitel I stayed. Hotel upgrade me to a small suite which is nice and clean but inside function is not really friendly. I asked for a luggage rag but hotel didn't have it. Staff are friendly and nice. The building is very old, you will think it is a non-star hotel. Very noise in lobby. Next to west lake but no lake view. Not worth for the price! I booked executive room for RMB2300/2 nights. As a diamond member of Accor hotels. I will not recommend this hotel.

An Excellent Stay

Nota Tripadvisor 5.0/5

gonglinyuan 10/06/2020 Avaliação com certificação TripAdvisor

The room is tidy and clean with a very large restroom. The hotel has great location for both Westlake tour and shopping. The pricing is also very competitive. However, remember that you could only get a card after 2pm on the first day of your stay. This rule is very strict for this hotel.

Fantastic location

Nota Tripadvisor 5.0/5

Adrian_Kee Family - 25/12/2019 Avaliação com certificação TripAdvisor

The Sofitel Hangzhou Westlake is situated in an extremely good location, walking distance from the Westlake. The area is clean, safe and nice. The hotel is also within walking distance to nearby shopping malls.

Dear Adrian_Kee, Thank you for your compliments on Tripadvisor. My team and I are more than happy to welcome you back again to Hangzhou and Sofitel, also glad to know your experience was better this time, I will share it with all of our team, it is our hope that every of your future stay will feel better and better. Looking forward to see you back soon. Guest Experience Manager Sofitel Hangzhou Westlake

Otima Localizacao

Nota clientes Avis 4.5/5

A. C. Negócios - 15/12/2019 Comentários confirmados de ALL

Eu esperava que o Hotel fosse mais moderno, esta precisando de umas reformas mas isso não afeta em nada a estadia. O hotel possui uma ótima localização, literalmente ao lado do WestLake, um café da manha que não e extraordinário mas aceitável, poderia ter mais opções, o checkin foi ótimo com um atendimento diferenciado e o checkout foi também tranquilo, com certeza eu ficaria novamente nesse hotel .

Dear C. A., We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. Actually , the hotel has run more than 15 years, and renovation at 2014, but all of the facilities were well maintained by our team. And I am sure it will be serve an encouragement on drive to improve the service quality. Thank you again fir your comments and we are looking forward to see you soon and wish the stay be a pleasant one. Sincerely, Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake

Great Staff

Nota Tripadvisor 4.0/5

MichaelvanL2019 Couples - 24/08/2019 Avaliação com certificação TripAdvisor

Within 20 minutes of our arrival in our room, I had cut my foot and my wife realised she had left a sum of money at the last hotel. The two staff members could not have been more helpful. Yuna accompanied me to the Clinic, while Anisa rang the hotel on our behalf. They both had excellent English language skills. Both problems were quickly resolved. Thanks!

Dear MichaelvanL2019, We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback. I will share your comments with our team.Especially share with Yuna & Anisa. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake

A great solid 5 star hotel

Nota Tripadvisor 5.0/5

Michelle N Family - 21/05/2019 Avaliação com certificação TripAdvisor

let me start by saying amongst thousands of hotels in Hangzhou, I'm glad I chose Sofitel Westlake. As others have pointed out, it has really really good location, within walking distance to Westlake and great staff, what struck me is that the staff went above and beyond to make my stay amazing. Upon check in, a staff asked when I'd like my birthday cake to be delivered and assisted me throughout my stay. I think her name is Yuna. The front desk staff was also accommodating when we asked to borrow an iphone charger. It was delivered promptly to our room. The concierge is also helpful. Overall I highly recommend Sofitel Westlake

Dear Michelle N, We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. The terrific location is always recommended by our guests, I am so happy you also agree with it.I will share your comments with our team, especially with Yuna and others staffs in front office. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake

Beware of the 'Free Drink' vouchers...

Nota Tripadvisor 4.0/5

candahyem Business - 30/04/2019 Avaliação com certificação TripAdvisor

Checked in for 1 night recently, the hotel and the room is well appointed and right on the West Lake. Staff are friendly and everything is up to a reasonable standard for Sofitel property. Le Club members beware, the 'Welcome Drink' voucher (which on this occasion surprisingly included and selection of spirits) is not free if you choose a mixer such as tonic water to go with the gin! Credit to the Lobby Lounge staff for raising this at the time we ordered (the gin is free but the tonic is not), thinking a couple of bucks (perhaps) for a mixer was a bit stiff but at least they mentioned it at the beginning. What was a the BIG surprise was the RMB89 check(approx USD$13) for the mixer. Now that's a welcome drink with a sting in tail....

Sofitel Hangzhou Westlake

Nota Tripadvisor 5.0/5

Eric L Business - 21/04/2019 Avaliação com certificação TripAdvisor

I would like to thank you all the managment team for this nice time and care, As Platinium member, I have received a very nice welcome and upgrade. I have noticed in some previous post that I have regretted that they do not use the Hermes shower and Shampoo brand. I have had the nice surprised that every night I had a set of Hermes products in my bathroom. So thank you again for this nice present, then I could really feel to be in THE SOFITEL. The only point to be improve is the English for some of the team, sometime is difficult to be understood.

Dear Eric L, We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback about every service touch point. I will share your comments with our team. I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Besides,we always enhance the training of English speaking, and we try to do the best service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake

Good service but big problem with the Kitchen

Nota Tripadvisor 2.0/5

KRALJO Family - 29/03/2019 Avaliação com certificação TripAdvisor

I had the opportunity to spend few days at Sofitel West Lake with my wife and kids. We had a very mixed feeling about our stay in your hotel. Initially I sent you a private but since you did not answer, I decided to write this comment on Tripadvisor. First of all we would like to say that receptionnists, barman, maids and waitress/ter are all very professionnals. But unfortunately, there is a problem with the Kitchen which offered to my wife rotten or spoiled food and small piece of rope. During the first breakfast she had palm heart with her salad, unfortunately she realized after eating one palm heart that there were spoiled (green/dark color). We did not expect a 4 or 5 stars hotel to serve rotten food. Furthermore my wife is breastfeeding our last kid and it could have lead to food poisonning for both of them. We reported it to the manager who decided to offer us a bottle of wine, we appreciated the gesture even if we do not drink but at the end it does not solve the problem for your hotel. On the second day she discovered a little cord/string in her food. No risk of food poisonning this time, but still it does not match our expectations of what you should get from a Sofitel Hôtel. It was reported to your manager too. To be honest we are very disappointed by this experience. The reason why we often go to Accor group hotel is because we expect to get high standard services and food safety guarantee. Up to us this experience did not meet the required standards.

Bonjour Mr. Ransbotyn Kevin, I am so sorry for delaying response you about your experience in our hotel. Please allow me have the opportunity to introduce myself, I am the Guest Experience Manager—Hedy. Please allow me to express my sincerely apology. I’ve been the Guest Experience Manager for 1 year, so everything you’ve mentioned without question is related to my responsibility. I know you are the Accor Silver member. Thanks for your loyalty to Accor. As a 5 stars hotel, a good stay experience is at the heart of that promise. Obviously, we haven’t been able to deliver that to you. I’ve spent a time with our F&B department manager cause it’s a serious problem. We’ll focus on the problem and work hard on it. It is our hope that you will give us the opportunity to better serve you in the near future. Best regards Guest Experience Manager Sofitel Hangzhou Westlake

Room was too hot!!

Nota Tripadvisor 3.0/5

Guide43004268518 Friends getaway - 11/12/2018 Avaliação com certificação TripAdvisor

The room was uncomfortably hot (27℃ is way too hot to sleep) for the two days we were there and there was no way to manually set the thermostat in the room. Upon informing the hotel staff of the situation, housekeeping did try to remedy it by providing us with an external air cooler, however, it only cooled the room down by 1℃. Other than the room temperature, the location is great, 5 minutes walk to Westlake and 15 minutes walk to food and shopping areas. The staff was professional and pleasant. The buffet breakfast was pretty good and the Chinese restaurant in the hotel was decent.

Bonjour Guide43004268518, firstly thank you for taking the time to share your experience based on your stay in Sofitel Hangzhou Westlake. I was grateful that you share to me regarding the air conditioning issue. I apologize for the very difficult experience you have had bad stay because of the lack of cooling in the hotel.Actually, our system is known as a 2 pipe air conditioning system, that is it can heat or cool at any one time but never both. Its challenging for us to determine when this downtime can be endured. Its a decision that uses the best insights and experience we have. And at that season, only hot air in room, so sorry it cannot up to your expectation. we make some very basic promises when we call ourselves a hotel. A good nights sleep is at the heart of that promise, and we haven't been able to deliver that to you. We will of course provide some relief but it wont give you back the memory you hoped for in Hangzhou. Simply, I'm sorry. we hope to have another chance to invite you back and ensure your next stay will be a good memory one. Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake

Perfect stay in Hangzhou

Nota Tripadvisor 5.0/5

First305 Business - 03/12/2018 Avaliação com certificação TripAdvisor

Had an initial problem with confirmed hotel pick-up at the airport which failed. At check-in at the hotel this issue was professionally handeled by the staff and manager on duty so the hotel compensated by timely return to airport at my departure six days later. special thanks to Yulia, Bonnie and their colleagues at the clublounge as well as to the hotel staff and management on duty for making the stay perfect.

Dear First305, We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback. Thank you for your highly praise of our service. I will share your comments with our team,especially with Yulia and Bonnie, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake

Comfortable and satisfying stay

Nota Tripadvisor 5.0/5

Road12435698702 Business - 04/11/2018 Avaliação com certificação TripAdvisor

Great location, great service and support for the hotel staff! really enjoyed the stay. If I had to look for improvements, I would probably mention WiFi speed, but we know it is a general problem in China that Internet sometime is not the fastest.

Dear Road12435698702, Thanking you for taking time to share you experience based on your stay in Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Also, we can speed up of wifi according your requests. It's our pleasure to help you anytime. Thank you again for your concerned. And we hope your next visit will be a pleasant one.Looking forward to see you soon. Sincerely, Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake

Below Sofitel Standard

Nota Tripadvisor 3.0/5

BrenandJohn Couples - 09/09/2018 Avaliação com certificação TripAdvisor

The hotel has a good location. The room was ok but we were not advised when booking the hotel was undergoing renovations. Some wait staff were lazy. A number of dinners had to ask for serviettes. A waitress noticed we had none but didn' t refill the container and was reluctant to remove plates which we had finished with. We felt uneasy when dealing with the concierge staff .

Dear BrenandJohn, Thank you for spending time and telling us about your staying experience. Overall was not up to your expectation, please accept our apologies, we hope to have another chance to invite you back and ensure your next stay will be a good memory one. We appreciate your concern again. Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake

5-Star stay!

Nota Tripadvisor 5.0/5

Rqlow Friends getaway - 13/04/2018 Avaliação com certificação TripAdvisor

Fantastic location with west lake just across the street. Near shopping centers and 15mins walking distance from He Fang Street. Very comfortable stay! It was difficult traveling via taxi as most drivers aren’t familiar with the hotel.

Dear Rqlow, We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. The terrific location is always recommended by our guests, I am so happy you also agree with it.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hedy Hu Assistant Guest Experience Manager Sofitel Hangzhou Westlake

A five-star hotel

Nota Tripadvisor 3.0/5

Fiona P Friends getaway - 09/04/2018 Avaliação com certificação TripAdvisor

Hardware and software did not meet the standard of being a five-star hotel. Unsecured booking system and payment procedures - credit card guarantee not accepted at the time of reservation and only prepayment was allowed - not fair to pay in advance at higher flexible rate closer to the time of arrival. Inconvenient location to get to the hotel - difficult for travellers with luggage to walk from Hangzhou Railway Station as they have to go up and down through three disconnected underground tunnels without clear signage. But it is a good location to visit the Westlake. Front desk staff were unprofessional and not helpful in problem solving - pushing guests to move to another “so-called” five-star hotel upon my check-in. I refused due to influence in travelling schedule - struggled a room in the end after ~0.5 hour. I requested the front desk not to do any transaction on my credit card as a deposit since I would pay by another credit card. But I received an SMS from Card Centre that a transaction was made. Not cool enough centralised Air-Conditioning System - sweating at the time of check-in and hot inside the room because temperature cannot be adjusted inside the room - could not sleep well. Lack of confidence in staying at Sofitel again.

Dear boeyvap, Thank you for taking the time to share your experience. Its important we hear and learn and as a consequence grow our guest response and service, so thank you for sharing your feedback. About payment procedures, different pay method based on the different reservation type. I am so sorry it makes you confusion. Actually, hotel terrific location to Westlake is always recommended by our guests. it is convenient to hotel if you take a taxi or a bus from Hangzhou Railway Station, even there's luggage with you. Besides, please accept my sincere apology according you opinion about the front desk staff. We always focus on the Waiting room issue especially during high season. it's a big challenge for us. Additional, Our ambassador may have misunderstood your meaning with your pay method. I apology to you from my heart. Regarding your feedback on air-conditioning,The hotel air conditioning is not dual cycle, that is, it can only heat, or cool, but cannot do both in different parts of the building. The controls in each room can manage the flow of either heating and cooling. We cant change one room without changing the entire building. But the temperature in room can be managed by changing the air-conditioning system to “fan only” which stops the flow of either hot or cold water through the system in the specific room and allows the fan in the system of each room to work on its own.Again, I'm sorry we didn’t explain this properly. We are looking forward to see you soon. Hedy Hu Assistant Guest Experience Manager Sofitel Hangzhou Westlake

Nice Hotel Beside Westlake Hangzhou

Nota Tripadvisor 5.0/5

wjtiew Family - 27/03/2018 Avaliação com certificação TripAdvisor

Travel to Westlake Hangzhou with kids and elderly. I am glad that our rooms was upgraded to luxury rooms which had standing shower that was very convenient for my parents. Luxury rooms was spacious. Some minor hiccup during check-in where there is charges just imposed for extra bed for children below 12 years old which was contradict with email communication when I did my booking. I am glad that they agreed to waive it for my 10 years old kid. Hotel location closed to famous restaurant and Westlake. My family and I enjoyed our stay at Sofitel Westlake Hangzhou.

Dear wjtiew, Thank you for your positive reviews on Tripadvisor. It's a pleasure to know that you has a satisfied stay in our hotel. I will share your good comments with my team. Looking forward to see you again! Hedy Hu Assistant Guest Experience Manager Sofitel Hangzhou Westlake

Dec 2017 stay

Nota Tripadvisor 5.0/5

yohannlim Solo travel - 10/01/2018 Avaliação com certificação TripAdvisor

I got a very memorable stay at at Softitel Hangzhou Westlake, and impressed to be asked and greeted from the moment I first stepped into the hotel! Check-in was smooth and the reception team of staff offered recommendations on travelling within the city. I was fortunate to be have a room upgrade and with executive lounge access offering good views and manned by a lovely pair of staff Amy and Cathy, who were very attentive to guest needs and comfort :) All my encounters with other hotel staff, at lobby bar, reception, the executive room level's GROs and concierge, were pleasant :)

Dear yeowann, Thank you for your positive review on Tripadvisor. It is always a pleasure to know that our team has made a memorable stay for our guest, I will share your comments with whole team especially to Amy and Cathy, I am sure that this will serve as an encouragement to all of our team members to provide high quality of service in future. We look forward to see you back again. Anna Shi Guest Experience Manager Sofitel Hangzhou Westlake

Os 20 comentários mais recentes

Em parceria com TripAdvisor

Os nossos outros hotéis nas proximidades

Todos os nossos hotéis em hangzhou