Sofitel Hangzhou Westlake

Booked this hotel for its location in adjacent to the west lake and shopping area. GREAT! Property is a bit outdated from outside but it still maintains the Sofitel standard when you step inside. Room is lovely, everything is all you can ask for a Sofitel . service is ok not that can be remembered. I guess its just what it is during covid. I will still return in the future if I visit Hangzhou

Mr Liu from the Concierge Team helped me a lot when we tried to find our Didi Driver. Your service was Much appreciated. The location was perfect - West Lake is just across the road. The room was out-dated. There are renovated rooms, but we were in an old one. Hope all the rooms will be renovated soon.

The location is fantastic, just 2 min walk to the West Lake. Mr. Liu from the Conceirge team was so kind - he took us out of the hotel to find the taxi driver who failed to find the entrance of the hotel. Thanks Liu! The front desk staff were not very polite, and did not recognise the accorplus status. There are old rooms and renovated rooms in the hotel. Unfortunately we were given an old room. Hope all the rooms will be renovated soon. All in all, not a bad one.

If you ever have the chance to go to Hangzhou, Sofitel Hangzhou West Lake can absolutely be recommended. I had a truly lovely stay, first and foremost thanks to Lena in the Club Millessime. She remembered all my preferences from day 1 on day 2 (including dietary restrictions, extension cords and adapters etc.), and that requires dedication and the will to go the extra mile. I worked many years in hospitality, and I am very impressed. I simply find it difficult to think of anyone more attentive. Also the rest of the hotel delivered. I enjoyed an upgrade to a suite with plenty of space, the bed was lovely, housekeeping very attentive - and the gym is pretty well equipped. Not least: The location is perfect for visits to the many awesome sights around the lake. I am so looking forward to going back in summer! Suggestions for improvement: It would have been nice if there were fabric napkins instead of paper napkins - both in the breakfast room and in Club Millessime. It would also be great if the staff had their own water dispenser somewhere on the same floor as the gym - my yoga session was interrupted at least 15 times by staff coming in to drink. But all in all, I had an awesome stay! Christoffer

Quiet, impeccable cleanliness, tasty cuisine for both the buffet and the Chinese restaurant. The breakfast is exceptional both by its variety and its quality. A big thank you to the Hotel Manager and his team who brought us a perfect stay. We will return with great pleasure. Special thanks to Sven, Summer, Ian, Thomas, Sandy and Cate.