ibis budget Charleroi Airport 1 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.2/5 714 件のレビュー

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33, Avenue Jean Mermoz, 6220 CHARLEROI, ベルギー

説明

ホテルのその他の情報

  • Airport shuttle service available

  • Visit Brussels in less than an hour

  • Park, Sleep & Fly package on offer

  • Closed and secured car park

  • 100% non-smoking hotel

当ホテルの客室

ホテル所在地

ibis budget Charleroi Airport

33, Avenue Jean Mermoz
6220 CHARLEROI
ベルギー

GPS:50.474255, 4.482537

電話番号
ファックス +32 71 37 44 67

アクセスと交通機関

ホテルサービス

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敷地内
  • 駐車場
  • 車椅子でのご利用に対応
  • Wifi
  • 朝食
  • 全館禁煙

朝食

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.2/5  714 件のレビュー

トリップアドバイザーの評価  3.6/5  1,006 件のレビュー

Terrible

トリップアドバイザーの評価 1.0/5

Sarah D トリップアドバイザー認証口コミ

Terrible hotel. Save your money. Genuinely worst hotel I’ve ever stayed in. Bed rock solid piece of wood and bathroom smelt so strong of urine. Awful.

It’s ok!

トリップアドバイザーの評価 3.0/5

MrVMalta Solo travel - トリップアドバイザー認証口コミ

Hotel is close to the airport but not within easy walking distance (takes about 20 mins and not the entire route includes walkways) which would be fine but it’s not something you’d want to do late at night. I wish I knew the hotel organised shuttle transfers or I would have booked it (getting an uber or taxi from the airport itself was impossible). Rooms are ok, very dated however and bit depressing looking - like prison cells, but I guess it’s ok if you just need an overnight stay. But then, when the TV in the room only has VGA and Scart connection, there are rubber curtains and not a kettle in sight you know it is really old and basic. The worst thing however was the level of noise in the room i- very annoying and you can hear every time someone opens or closes the door outside, walks on the corridor as the floor creaks and when people are people talking. Couldn’t get a good night sleep and couldn’t fall asleep as every time someone woke me up with loud bang or loud talking. Breakfast however was quite nice and good you can get it from 4am for an early flight so that’s helpful. Croissants and pain au chocolat were delicious and staff is friendly and helpful.

Dear Guest, Thank you for this review concerning your experience at Ibis Budget Charleroi Aeroport hotel in Fleurus. We are pleased that you enjoyed our breakfast offerings and found our staff to be friendly and helpful. It is our aim to provide a pleasant dining experience from as early as 4am for guests with early flights, and we're glad you appreciated this service. However, we regret to hear that the walkability to the airport and your room experience did not meet your expectations. While our hotel is indeed close to the airport, we understand that the walking path may not be ideal for everyone, especially at night. For future convenience, we do offer a shuttle service starting at 4am until the last flight, which can be booked at a competitive rate. Regarding your room, we apologize for any discomfort the noise may have caused. Our rooms are designed to be functional and budget-friendly, and we take all feedback into consideration as we strive to improve our guest experience. We acknowledge that while our rooms are equipped with double-glazing to minimize noise, we also provide earplugs for added comfort. We hope you were able to appreciate the ease of access to Charleroi's historical centre and the convenience of our location near the airport, despite the aspects of your stay that were not to your satisfaction. We are hoping to welcome you back in the future. All the best. Brice BERNARD, Hotel Manager

Worst airport hotel

トリップアドバイザーの評価 1.0/5

Da1Ra1 トリップアドバイザー認証口コミ

Firstly, before I wrote my experience of this place. I would like to inform that I complained more than two months ago and I am still waiting to receive an answer for the Manager of this property. Ibis Budget Charleroi is the worst experience at an airport hotel in my life. I came from a long trip, and I mentioned to the receptionist that I was looking for something quite and fresh. I didn’t ask for anything else. When I arrived to the room, I couldn’t breathe, because the room was really hot. The room was full of mosquitos and different kinds of insects. I was exhausted from my long trip that I didn’t have the energy to go downstairs to put a formal complaint. But of course, I woke up more than 10 times for this situation (heat, mosquitos + noise) I went for breakfast. I reserved a transfer with their reception staff, and as they informed, the transfer is 13 euros per room. I don’t know why I have to share a transportation with someone else + you charge 13 euros to each person for the taxi. 26 euros (2 people) for 5 minutes in taxi. I have better hotel experience in countries with less resources. Avoid this place if you can.

Dear Guest, Thank you for taking the time to review your stay. We are deeply sorry to hear that your stay with us did not meet your expectations. Your comfort is our top priority, and we regret that you experienced issues with the room temperature. Our rooms are equipped with a ventilation system to freshen the air, and windows can be opened if needed. We apologize for any discomfort caused by insects in your room. Our housekeeping team takes great care to ensure cleanliness, and we will address this matter promptly. Regarding the noise disturbance, we strive to provide a peaceful environment for all our guests. Our windows are double-glazed to minimize external noise, and we have rooms at the end of corridors for guests seeking a quieter stay. Concerning our transfer service, we apologize for any misunderstanding. We offer a shuttle service by taxi to and from the airport terminal for €10 per transfer, accommodating up to 4 people. This service is provided to offer convenience to our guests at a competitive rate. We are sorry if this arrangement did not meet your expectations. We value your feedback and will use it to improve our communication about our services. We sincerely apologize for the delay in responding to your complaint. We have reached out to you directly regarding your concerns and to request information to assist with a refund for your stay. Your satisfaction is important to us, and we are committed to addressing the issues you've raised. We hope you will give us another opportunity to provide you with a more satisfactory experience in the future. Best regards, Christophe ARTELS, Hotel Manager

Great stay! Great Staff! A little pick-me up needed and lacks charm.

トリップアドバイザーの評価 3.0/5

Scottishgirl224 トリップアドバイザー認証口コミ

The staff were really friendly and efficient. Great check in, easy check out. There are vending machines but otherwise no Café as this is a budget hotel. I found the room to be ideal but without character or charm. Very basic and in some places a little dusty. Otherwise a great room for getting ready for work or flying for leisure. It was ideal as it is super close to the airport and the walk is scary at first but very easy to follow and pretty with sunrise. People usually are on that path so it isn't totally isolated but upon arrival at night it was quite difficult. There are specific buses which go to the hotel so be sure to check, thankfully I had a good bus driver who dropped me off at the hotel. This is not fault of the hotel, just a tip. I decided to give this hotel 3 stars because of the price of the room, I got a good deal because I booked early but would never pay more than £75 for the room. Also because of the smell in the shower, the drain must not have been cleaned properly. I did like how the shower was built and the room layout. Otherwise it was a great stay and I would go again.

Dear Scott, Thank you for taking the time to share your review. We are pleased to know that your stay with us was a comfortable one. Your satisfaction is our greatest reward, and we would like to thank you for recognising our dedicated team members. We will be sure to pass along your compliments which will inspire everyone to keep up the good work. However, we endeavour to provide an excellent standard for all our guests and are very sorry this was not the case. We have taken note of your comment which will be addressed with our housekeeping team. We hope we will have the opportunity to see you again in the future. Best regards, Christophe ARTELS, Hotel Manager

Wouldn't go again

トリップアドバイザーの評価 2.0/5

Vilma V Couples - トリップアドバイザー認証口コミ

Not so nice. The bathroom was smelling like pee, couldn't get to sleep because of persons shouting outside. If you come walking, it's some distance to walk, the hotel is not in area of the airport. Paid additional for breakfast but coming at 8am, there was almost nothing left. After asking for more food, as there was only bread left, the receptionist stated that it is what it is, there will not be anything more. No one was cleaning the tables, so there were crumbs and stains everywhere.

Dear Vilma, Thank you for taking the time to share your feedback, We deeply regret that your experience at ibis Budget Charleroi Aeroport did not match your expectations. We apologize for the discomfort you faced due to the odour in the bathroom. Our housekeeping team is dedicated to ensuring the cleanliness and hygiene of all rooms and facilities, and we are looking into this matter attentively. Additionally, we are disheartened to hear about the disturbance during your stay. We understand the importance of a restful night and we aim to provide a peaceful environment for our guests. Our reception is available 24/7 to assist with any in-stay concerns, including noise disturbances. Regarding the distance from the airport, we acknowledge that it may be inconvenient for some travelers, especially those on foot. To alleviate this, we offer a reliable shuttle service to ensure a smooth transfer to and from the airport. We regret to hear that your breakfast experience was not satisfactory. Please know that we strive to provide a plentiful and varied breakfast for our guests, and your comments have been noted for review with our breakfast service team to prevent similar situations in the future. Despite the challenges you encountered, we hope to highlight the convenience of our hotel's location, with a shuttle service that starts at 4 am to accommodate early flights, and our Park Sleep and Fly package, which includes room, parking for up to 15 days, and transfer services. We also offer a varied breakfast selection to start the day right, available from as early as 4:30 am on weekdays. We hope to welcome you back for a return visit. Best regards, Christophe ARTELS, Hotel Manager

との提携 TripAdvisor

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