ibis budget Charleroi Airport bintang 1

Catatan tamu Avis (Peringkat ALL) 4.2/5 923 ulasan

Jaminan Harga
Terbaik
ibis budget Charleroi Airport - Image 1
ibis budget Charleroi Airport - Image 2
ibis budget Charleroi Airport - Image 3
ibis budget Charleroi Airport - Image 4
33, Avenue Jean Mermoz, 6220 CHARLEROI, Belgium

Deskripsi

Keistimewaan hotel

  • Airport shuttle service available

  • Visit Brussels in less than an hour

  • Park, Sleep & Fly package on offer

  • Closed and secured car park

  • 100% non-smoking hotel

Akomodasi kami

Lokasi hotel

ibis budget Charleroi Airport

33, Avenue Jean Mermoz
6220 CHARLEROI
Belgium

GPS:50.474255, 4.482537

Telepon
Fax +32 71 37 44 67

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Parkir
  • Dapat diakses kursi roda
  • Wi-Fi
  • Sarapan
  • Properti 100% Bebas Rokok

Sarapan

Ulasan tamu kami

Ulasan tamu kami

Ulasan tersertifikasi 100% oleh tamu yang menginap bersama kami

Cari tahu selengkapnya

Peringkat ALL  4.2/5  923 ulasan

Peringkat TripAdvisor  3.5/5  998 ulasan

Worst airport hotel

Catatan Tripadvisor 1.0/5

Da1Ra1 Ulasan TripAdvisor tersertifikasi

Firstly, before I wrote my experience of this place. I would like to inform that I complained more than two months ago and I am still waiting to receive an answer for the Manager of this property. Ibis Budget Charleroi is the worst experience at an airport hotel in my life. I came from a long trip, and I mentioned to the receptionist that I was looking for something quite and fresh. I didn’t ask for anything else. When I arrived to the room, I couldn’t breathe, because the room was really hot. The room was full of mosquitos and different kinds of insects. I was exhausted from my long trip that I didn’t have the energy to go downstairs to put a formal complaint. But of course, I woke up more than 10 times for this situation (heat, mosquitos + noise) I went for breakfast. I reserved a transfer with their reception staff, and as they informed, the transfer is 13 euros per room. I don’t know why I have to share a transportation with someone else + you charge 13 euros to each person for the taxi. 26 euros (2 people) for 5 minutes in taxi. I have better hotel experience in countries with less resources. Avoid this place if you can.

Dear Guest, Thank you for taking the time to review your stay. We are deeply sorry to hear that your stay with us did not meet your expectations. Your comfort is our top priority, and we regret that you experienced issues with the room temperature. Our rooms are equipped with a ventilation system to freshen the air, and windows can be opened if needed. We apologize for any discomfort caused by insects in your room. Our housekeeping team takes great care to ensure cleanliness, and we will address this matter promptly. Regarding the noise disturbance, we strive to provide a peaceful environment for all our guests. Our windows are double-glazed to minimize external noise, and we have rooms at the end of corridors for guests seeking a quieter stay. Concerning our transfer service, we apologize for any misunderstanding. We offer a shuttle service by taxi to and from the airport terminal for €10 per transfer, accommodating up to 4 people. This service is provided to offer convenience to our guests at a competitive rate. We are sorry if this arrangement did not meet your expectations. We value your feedback and will use it to improve our communication about our services. We sincerely apologize for the delay in responding to your complaint. We have reached out to you directly regarding your concerns and to request information to assist with a refund for your stay. Your satisfaction is important to us, and we are committed to addressing the issues you've raised. We hope you will give us another opportunity to provide you with a more satisfactory experience in the future. Best regards, Christophe ARTELS, Hotel Manager

Great stay! Great Staff! A little pick-me up needed and lacks charm.

Catatan Tripadvisor 3.0/5

Scottishgirl224 Ulasan TripAdvisor tersertifikasi

The staff were really friendly and efficient. Great check in, easy check out. There are vending machines but otherwise no Café as this is a budget hotel. I found the room to be ideal but without character or charm. Very basic and in some places a little dusty. Otherwise a great room for getting ready for work or flying for leisure. It was ideal as it is super close to the airport and the walk is scary at first but very easy to follow and pretty with sunrise. People usually are on that path so it isn't totally isolated but upon arrival at night it was quite difficult. There are specific buses which go to the hotel so be sure to check, thankfully I had a good bus driver who dropped me off at the hotel. This is not fault of the hotel, just a tip. I decided to give this hotel 3 stars because of the price of the room, I got a good deal because I booked early but would never pay more than £75 for the room. Also because of the smell in the shower, the drain must not have been cleaned properly. I did like how the shower was built and the room layout. Otherwise it was a great stay and I would go again.

Dear Scott, Thank you for taking the time to share your review. We are pleased to know that your stay with us was a comfortable one. Your satisfaction is our greatest reward, and we would like to thank you for recognising our dedicated team members. We will be sure to pass along your compliments which will inspire everyone to keep up the good work. However, we endeavour to provide an excellent standard for all our guests and are very sorry this was not the case. We have taken note of your comment which will be addressed with our housekeeping team. We hope we will have the opportunity to see you again in the future. Best regards, Christophe ARTELS, Hotel Manager

Wouldn't go again

Catatan Tripadvisor 2.0/5

Vilma V Couples - Ulasan TripAdvisor tersertifikasi

Not so nice. The bathroom was smelling like pee, couldn't get to sleep because of persons shouting outside. If you come walking, it's some distance to walk, the hotel is not in area of the airport. Paid additional for breakfast but coming at 8am, there was almost nothing left. After asking for more food, as there was only bread left, the receptionist stated that it is what it is, there will not be anything more. No one was cleaning the tables, so there were crumbs and stains everywhere.

Dear Vilma, Thank you for taking the time to share your feedback, We deeply regret that your experience at ibis Budget Charleroi Aeroport did not match your expectations. We apologize for the discomfort you faced due to the odour in the bathroom. Our housekeeping team is dedicated to ensuring the cleanliness and hygiene of all rooms and facilities, and we are looking into this matter attentively. Additionally, we are disheartened to hear about the disturbance during your stay. We understand the importance of a restful night and we aim to provide a peaceful environment for our guests. Our reception is available 24/7 to assist with any in-stay concerns, including noise disturbances. Regarding the distance from the airport, we acknowledge that it may be inconvenient for some travelers, especially those on foot. To alleviate this, we offer a reliable shuttle service to ensure a smooth transfer to and from the airport. We regret to hear that your breakfast experience was not satisfactory. Please know that we strive to provide a plentiful and varied breakfast for our guests, and your comments have been noted for review with our breakfast service team to prevent similar situations in the future. Despite the challenges you encountered, we hope to highlight the convenience of our hotel's location, with a shuttle service that starts at 4 am to accommodate early flights, and our Park Sleep and Fly package, which includes room, parking for up to 15 days, and transfer services. We also offer a varied breakfast selection to start the day right, available from as early as 4:30 am on weekdays. We hope to welcome you back for a return visit. Best regards, Christophe ARTELS, Hotel Manager

Can't have better value near the airport.

Catatan Tripadvisor 5.0/5

Francis V Ulasan TripAdvisor tersertifikasi

Cannot fault it. Best value for money near the airport. Simple but clean and functional. Good breakfast , good beds, very good sound insulation. Friendly staff. Shuttle to and from the airport. Recommended.

Dear Francis, Please accept our sincere thanks for this kind feedback. We are delighted to hear that you found our hotel to be the best value for money near the airport, and that you appreciated our clean and functional rooms. It's great to know that our sound insulation, comfortable beds, and friendly staff contributed to your enjoyable stay. We are also glad that you enjoyed our breakfast offerings. Thank you for recommending our shuttle service to and from the airport, which we strive to provide for the convenience of our guests. We appreciate your understanding regarding the occasional odours due to our location near the water, and we assure you that we are constantly working to improve our facilities and services. The entire team look forward to welcoming you back on a future visit. Kind regards, Christophe ARTELS, Hotel Manager

Good hotel

Catatan Tripadvisor 4.0/5

Emmi_Sohlo Keluarga - Ulasan TripAdvisor tersertifikasi

Stayed there for one night and it was pretty good! Breakfast was so good for a small hotel. There were bread (no gluten free), cereal, croissants, yoghurt, crepes with nutella and jam. Shower was really small. Bed were okay for comfiness. Overall cute good hotel. I would recommend this hotel especially with kids.

Dear Emmi, Thank you very much for the time you have taken to let us know your opinion about your stay at Hotel Ibis Budget Charleroi Aeroport. We are delighted to hear that you enjoyed our breakfast selection and found it suitable for a small hotel. Our team strives to provide a variety of options to cater to our guests' preferences. We appreciate your feedback regarding the shower size and bed comfort. Our rooms are designed with efficiency in mind, and we understand that some guests may prefer more spacious facilities. We apologize for any inconvenience this may have caused during your stay. Please know that our team is always available to assist with any requests or concerns you may have. The entire team hope that we have the pleasure of seeing you in the future. Best regards, Christophe ARTELS, Hotel Manager

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 2.282 ulasan 8.6/10 Lokasi
  • 2.083 ulasan 4.8/10 Kamar
  • 1.790 ulasan 8.6/10 Pelayanan
  • 34 ulasan 8.8/10 Internet
  • 1.351 ulasan 2.8/10 Kenyamanan
  • 698 ulasan 6.9/10 Kebersihan
  • 666 ulasan 7/10 Kesepadanan nilai
  • 548 ulasan 7.2/10 Sarapan

Diberdayakan oleh Trustyou

Properti kami yang lain di sekitar

Semua hotel kami di Charleroi

Harga awal, untuk 1 malam dan 1 orang di kategori kamar yang harganya mendekati harga tersebut, tidak termasuk layanan tambahan, tidak termasuk sarapan. Harga tersebut sesuai dengan harga publik terendah termasuk semua pajak (Beberapa jenis pajak mungkin dapat dibayar saat check-in di hotel (misalnya pajak kota) sesuai dengan peraturan setempat.) untuk akomodasi yang bersangkutan, yang ditemukan di situs https://all.accor.com/ hari ini, untuk menginap satu malam dalam 20 hari berikutnya. Variabel tergantung pada periode dan ketersediaan. Harga hanya dijamin pada waktu pemesanan. Semua pemesanan (di luar negeri) harus dibayar dalam mata uang negara tempat hotel berada. Jumlah yang dijamin hanya jumlah yang dikonfirmasi pada saat pemesanan dalam mata uang negara tempat hotel berada. Perkiraan konversi ke dalam mata uang Anda mungkin ditunjukkan kepada Anda, tetapi jumlah tersebut tidak mengikat. Pada saat pembayaran, bank Anda mungkin mengenakan biaya bank dan/atau biaya konversi.