Mercure Resort Sanur 4 gwiazdki

Ocena klientów (Ocena ALL) 4.4/5 Liczba opinii: 443

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Mercure Resort Sanur - Image 1
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Jl. Mertasari,, Sanur,, Bali, Indonesia, 80228 SANUR, Indonezja

Opis

O hotelu

  • 189 unique guest rooms inside authentic Balinese cottages

  • Grand Ballroom around 270 m2 with maximum capacity 285

Nasze pokoje

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Lokalizacja hotelu

Mercure Resort Sanur

Jl. Mertasari,, Sanur,, Bali, Indonesia
80228 SANUR
Indonezja

Pozycja GPS:-8.710925, 115.25405

Telefon
Faks +62 361 287303

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Zwierzęta niedozwolone
  • Transfer
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Obsługa hotelowa

PANDAWA RESTAURANT

Pandawa Restaurant with ocean views is open for breakfast, lunch and dinner. European and Asian cuisine. 24-hour room service.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

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Ocena ALL  4.4/5  Liczba opinii: 443

Ocena TripAdvisor  4.0/5  Liczba opinii: 3 187

Certyfikat Doskonałości 2024

Laid back resort next to the beach

Ocena na stronie TripAdvisor 5.0/5

HertsOldie Couples - Opinia zatwierdzona w TripAdvisor

Return visit to this lovely relaxing hotel right on the beach. It's got two good pools and lots of long chairs on the beach.. The rooms in seperate small units dotted around the well maintained wooded grounds. Only snag no lifts but our ground floor room was spacious and comfortable. We didn't use the restaurant but the bar near the beach is good. There are lots of places to eat and drink nearby. Staff are friendly and helpful and there is a good level of security.

Excellent

Ocena na stronie TripAdvisor 5.0/5

Anna-Lotta S Opinia zatwierdzona w TripAdvisor

The stay was excellent,friendly staff. Clean rooms. Great spot right on The beach. MR Kori helpt us great with our questions that we had. Both the check in/check out was great. We felt right at home. We can absolutley recomend this hotel to anyone that is staying in Sanur.

Dear annalottas5, Thank you so much for your kind words! We’re thrilled to hear that you had an excellent stay and felt right at home. It's wonderful to know that our friendly staff, especially Kori, made a positive impact on your experience. We truly appreciate your recommendation and are so happy that you enjoyed our beachfront location and clean rooms. We look forward to welcoming you back to Sanur and providing you with another fantastic stay. Thanks again for choosing us! Warm regards, Samuel Theodorus Guest Experience Manager

Our Mercure stay.

Ocena na stronie TripAdvisor 2.0/5

278heathfamily Opinia zatwierdzona w TripAdvisor

Nice service. The rooms, however, were not quite what we expected and were especially cramped for the family. We struggled to find the pools; they weren't in great condition. We had heavy rains during our stay, but the problem was the rain came under the doors and the deck tiles where way too slippery, and therefore we decided to cut the stay short. The plants and forestry were pretty and well prepped. It was a very close walk to the beach and beachside markets.

Dear 812heathf, Thank you for taking the time to share your feedback about your recent stay at Mercure Resort Sanur. We’re glad to hear that you appreciated our service and enjoyed the beautiful landscaping and proximity to the beach and markets. We sincerely apologize for the issues you experienced with the room size and the condition of the pools. We understand that spacious accommodations are important for families, and we’re actively reviewing our room setups to enhance guest comfort. We’re also sorry to hear about the challenges posed by the heavy rain. We are addressing the water issues and will ensure that safety measures are improved for slippery surfaces. Your feedback is invaluable as we strive to enhance our guest experience. Thank you again for your comments. We hope you might consider giving us another chance in the future. Best regards, Samuel Theodorus Guest Experience Manager

Older traditional accommodation but location amazing

Ocena na stronie TripAdvisor 4.0/5

jody262016 Couples - Opinia zatwierdzona w TripAdvisor

Great location in the quiet end of Sanur. Older traditional style rooms but clean and comfortable. Breakfast was buffet style with options for everyone and the Staff are friendly and caring, thanks to Tari & Reno who are exceptional and are always smiling. 2 Pools to choose from and 2 bars serving these pools, great lunch and dinner options as well as many themed dinners available. Lots of options for getting some sun on the beach with ample lounges, chairs or beanbags. Samuel was excellent on check out.

Dear Jody 262016 Thank you so much for your wonderful review! We’re thrilled to hear you had such a great stay with us. It’s our goal to provide a comfortable and memorable experience, and your kind words truly mean a lot to our team. We hope to welcome you back soon for another enjoyable visit! Warm regards, Anna Guest Experience

Cockroach alarm, dirty, old

Ocena na stronie TripAdvisor 1.0/5

Lucy B Opinia zatwierdzona w TripAdvisor

Cockroaches are everywhere and the management does nothing about it! They don't take the problem seriously! Never again !!!!!!!! The Pool is very yellow and Dirty. After swimming, all our skin was yellow and our swimwear was discoloured. Breakfast was okay. It was always the same. There was no exotic fruit. The best thing is the location on the Beach

Dear Mrs.Lucy Betz Thank you for sharing your experience with us. I’m truly sorry to hear about the issues you faced during your stay, particularly regarding cleanliness and pest control. This is not the standard we strive for, and I understand how distressing it must have been to encounter such problems repeatedly. please allow me to express our sincerest apologize. Please rest assured that we take your concerns very seriously. We are committed to ensuring our guests have a comfortable and enjoyable stay, and we have address the issue with our maintenance team immediately to implement more effective solutions. I appreciate your feedback about our staff and customer service. training has been conducted to ensure all team members understand the importance of responding promptly and effectively to guest concerns. we hope you might consider giving us another chance in the future to provide you with a better experience. Thank you for your valuable feedback. Sincerely, Anna Guest Experience

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 744 Liczba opinii 9.5/10 Lokalizacja
  • 1 238 Liczba opinii 7/10 Pokój
  • 1 427 Liczba opinii 9.1/10 Obsługa
  • 13 Liczba opinii 8.6/10 Internet
  • 671 Liczba opinii 8/10 Jedzenie
  • 668 Liczba opinii 7.4/10 Czystość
  • 614 Liczba opinii 9.3/10 Plaża
  • 486 Liczba opinii 7.8/10 Śniadanie

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