Mercure Resort Sanur 4 gwiazdki

Ocena klientów (Ocena ALL) 4.4/5 Liczba opinii: 263

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Mercure Resort Sanur - Image 1
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Mercure Resort Sanur - Image 4
Jl. Mertasari,, Sanur,, Bali, Indonesia, 80228 SANUR, Indonezja

Opis

O hotelu

  • 189 unique guest rooms inside authentic Balinese cottages

  • Grand Ballroom around 270 m2 with maximum capacity 285

Nasze pokoje

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Lokalizacja hotelu

Mercure Resort Sanur

Jl. Mertasari,, Sanur,, Bali, Indonesia
80228 SANUR
Indonezja

Pozycja GPS:-8.710925, 115.25405

Telefon
Faks +62 361 287303

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Zwierzęta niedozwolone
  • Transfer
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

PANDAWA RESTAURANT

Pandawa Restaurant with ocean views is open for breakfast, lunch and dinner. European and Asian cuisine. 24-hour room service.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.4/5  Liczba opinii: 263

Ocena TripAdvisor  4.0/5  Liczba opinii: 3 112

Certyfikat Doskonałości 2024

My stay here

Ocena na stronie TripAdvisor 5.0/5

Sam G Opinia zatwierdzona w TripAdvisor

My stay here was absolutely amazing. The staff are great but I want to say a special thank you to Dedi. Dedi was the most gracious man we have ever met. He helped organise tours and was always available to answer our questions. Dedi you are an asset to the Mercure Sanur. The location was great with walking distance to the beach. Amazing place and we are already planning our next holiday. Thank you

Value for money in Sanur.

Ocena na stronie TripAdvisor 4.0/5

Stuart W Opinia zatwierdzona w TripAdvisor

Very neat and tidy with comfortable beds and a feeling of space. Two lovely pool areas with great access to the beach and the boardwalk. Great value for money option, especially for Accor Plus members. Staff were very welcoming. A great Club Sandwich by the pool. Happy to return.

Nice lodge style hotel at beach in Sanur, a treat!

Ocena na stronie TripAdvisor 5.0/5

franss646 Solo travel - Opinia zatwierdzona w TripAdvisor

Very nice resort style hotel at the beach in Sanur. Lodge or bungalow style, not flashy but relaxed, very friendly staff and great services all around. Good rooms with balcony or terrace, biggest breakfast I ever saw, and all that at very reasonable prices. Will certainly return

Dear Frans S, Warmest greetings from Mercure Bali Sanur Resort. Thank you so much for your wonderful feedback.We're delighted to hear that you enjoyed your stay at our resort.We take pride in providing a relaxed atmosphere, friendly staff, and excellent services. It's fantastic to know that you found our rooms comfortable, the breakfast satisfying, and our prices reasonable. Frans S, we hope your warm recollections of Mercure Sanur will always be a lasting connection and you will always have a home here in "peace of breze" when in need, where we will continue to exceed your expectations. Nothing would bring us greater joy than to welcome you back when your heart desires. With Kindest Regards, Dayu Purba Guest Experience Manager

Average to above average experience

Ocena na stronie TripAdvisor 3.0/5

Wanderer62771114344 Opinia zatwierdzona w TripAdvisor

We stayed for 9 nights Food and restaurant was good, however some improvements could be made ie checking meals were ok or if you wanted another drink. Laundry was late and not done on time. Towels were collected but not replaced 1 day, meaning we had to ask for same new towels. Generally staff were friendly. We found Yogi (front house manager) very good with sorted out issues and was appreciated of feedback we gave.

Dear Wanderer62771114344, Warmest greetings from Mercure Bali Sanur Resort. Thank you for sharing your feedback with us. We're glad to hear that you enjoyed the food and restaurant experience during your 9-night stay. We apologize for any inconvenience caused by the lapses in service regarding meal checks, drink refills, laundry timing, and towel replacements. Your comments are valuable to us, and we will address these areas to ensure a smoother experience for our guests in the future. We appreciate your kind words regarding our Duty Manager Yogi, in resolving issues promptly, who I know will be inspired knowing you appreciate his care. It is our greatest ambition to completely reverse your recent experience with a future visit and regain the initial confidence you once possessed. I would welcome your direct communication so I may personally care for your arrangements. With Kindest Regards, Dayu Purba Guest Experience Manager

horrible

Ocena na stronie TripAdvisor 1.0/5

Alicia B Opinia zatwierdzona w TripAdvisor

The impression of the building is old, like faded glory. Its very bad maintained. The furniture is worn out, and alot of stuff in the rooms is broken. Its most dirty and smelly. In the bathrooms the water raises all the time because of clogged drains. And there are alot of small ants in the shower, and washing sink. Often the swimming pool is occupied because its hired to a company from outside to teach swimming classes. So aa a hotel guest most of the time you are not able to swim. Breakfast is oke if you stay for a few days, but longer than a week its boring, because they offer exactly the same food every day. The theme dinners are horrible; they have the worst cook you can imagine. The friendly smiles from the staff are fake. They don’t care at all. The way they send cats and dogs away is horrible. I was shocked witnessing their behaviour. They are animal torturers! Its a long distance from the reception to the beach. If you have difficulties walking you better not take this hotel. Also…the reception is only reachable by high stairs or a steep slope. The only pretty thing is the garden: its well maintained by the gardeners. But as you don’t sleep or rest in the garden not adding much to your stay. So all of this means the price of the rooms is way too expensive, its no value for your money. In short this hotel is a nightmare, ripe for demolution, and should be build up again.

Dear Alicia B, Warmest greetings from Mercure Bali Sanur Resort. Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay. We deeply regret that the condition of our facilities did not meet your expectations. Your concerns regarding the maintenance, cleanliness, and functionality of our rooms and amenities have been duly noted. We are actively working to address these issues and improve our standards to ensure a more pleasant experience for our guests. Our team is renowned for its hospitality and attentive service, and we often receive appreciation for it. However, your comments have highlighted areas where we need to enhance and refine our services. We sincerely appreciate the feedback you have provided. Regarding animals, please rest assured, any animals found on the property are handled with care and sent to appropriate shelters for adoption or to be cared for. Once again, we apologize for the shortcomings you experienced and thank you for bringing them to our attention. We value your feedback and hope to have the opportunity to welcoming you back for more enjoyable experiences and Im personally more than happy to asssit for your special arrangement. With Kindest Regards, Dayu Purba Guest Experience Manager

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 590 Liczba opinii 9.5/10 Lokalizacja
  • 1 021 Liczba opinii 7.6/10 Pokój
  • 1 233 Liczba opinii 9.2/10 Obsługa
  • 18 Liczba opinii 8.3/10 Internet
  • 619 Liczba opinii 8.5/10 Jedzenie
  • 567 Liczba opinii 8/10 Czystość
  • 495 Liczba opinii 9.2/10 Plaża
  • 373 Liczba opinii 7.9/10 Śniadanie

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