Novotel Freiburg am Konzerthaus bintang 4

Catatan tamu Avis (Peringkat ALL) 4.3/5 2.739 ulasan

Jaminan Harga
Terbaik
Novotel Freiburg am Konzerthaus - Image 1
Novotel Freiburg am Konzerthaus - Image 2
Novotel Freiburg am Konzerthaus - Image 3
Novotel Freiburg am Konzerthaus - Image 4
Konrad Adenauer Platz 2, 79098 FREIBURG IM BREISGAU, Germany

Deskripsi

Keistimewaan hotel

  • The hotel is certified by the SGS FRESENIUS Institute ALLSAFE.

  • Location is 5 min. walk from the beautiful old town and local attractions

  • Heated indoor pool. Sauna is unfortunately closed for technical reasons.

  • Family offers, family rooms and 2 themed rooms: Music & Black Forest Rooms

  • Excursions towards the Black Forest, Europe - Park, Switzerland and France

Akomodasi kami

Lokasi hotel

Novotel Freiburg am Konzerthaus

Konrad Adenauer Platz 2
79098 FREIBURG IM BREISGAU
Germany

GPS:47.995369, 7.841306

Telepon
Fax +49 761 3889100

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Restoran
  • Dapat diakses kursi roda
  • Wi-Fi
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

LA ROTONDE

La Rotonde is open from 6.30am for our buffet breakfast. We serve both dishes from around the world and regional specialties in modern surroundings. The restaurant also has a pretty outdoor terrace.

Ulasan tamu kami

Ulasan tamu kami

Ulasan tersertifikasi 100% oleh tamu yang menginap bersama kami

Cari tahu selengkapnya

Peringkat ALL  4.3/5  2.739 ulasan

Peringkat TripAdvisor  4.0/5  2.178 ulasan

Average hotel, good location

Catatan Tripadvisor 3.0/5

BladeRRE Ulasan TripAdvisor tersertifikasi

Ageing 1990s style hotel in a central location. Hotel staff excellent. Rooms are dated and lack modern facilities you expect as standard No safe, only 1 spare plug socket, no sockets by bed. No USB sockets. No clothes storage drawers only wardrobe with single shelf high up. Parking expensive Worst was breakfast at €27 per person, really ??? Cleanliness of hotel is very good. Room was rear facing into a service area, very noisy early morning with rubbish collection and deliveries Will not stay here on next visit to Freiburg, too many better options. Location is main selling point. Hotel needs to up its game.

ANOTHER NICE STAY

Catatan Tripadvisor 5.0/5

Jacques P Ulasan TripAdvisor tersertifikasi

Always nice to be back, lots of lobby refurbishment were done! Always nice warm welcome by the staff Hotel is not the youngest but clean and sharp I love the Black-forest atmosphere, rooms are wide and practical Great Bar staff always ready for a chat and good service!

Nice stay in Freiburg

Catatan Tripadvisor 4.0/5

Sukimeow Couples - Ulasan TripAdvisor tersertifikasi

This hotel is located a very short walk to the old town and convenient to the Christmas Markets. Room was adequate with the usual amenities. Pool and sauna were a nice addition after a day of walking around town. Very poor wifi but it was free. Not a great experience, not a bad experience. Hotel is OK. Staff was very friendly and helpful. Would stay again. Freiburg old town is very beautiful, the architecture, that is. Christmas Markets not that good.

Poor service

Catatan Tripadvisor 2.0/5

grantOz22 Ulasan TripAdvisor tersertifikasi

Not impressed. Twice in two weeks I sent an email asking if offices or work places would be available for online meetings. I never received a response to either email. Poor conduct from an international hotel chain. When we arrived internet not working. We were promised it would be fixed in two hours. Four hours later when still not working, was told it would be available in 30 minutes. When pressed for reassurance that it would be available, we were told it wouldn't be fixed today. I have two international online meetings, one at 2300 and another at 0600. When we expressed our dissatisfaction from a hotel chain which caters for businessmen, we were hung up on. Not impressed!

Dear Grant S. Thank you for taking the time to share your feedback. We are sorry to hear that your experience at Novotel Freiburg am Konzerthaus did not live up to your expectations. At Novotel, we strive to provide an enjoyable and satisfactory experience for all of our guests. Offering the best in service and hospitality is our highest priority and we apologize if we did not meet this standard during your stay with us. We take customer satisfaction very seriously and appreciate constructive feedback from our guests as it helps us to improve our services in the future. We also couldn't find a reservation in our System matching your name. That's why we would appreciate if you could send us your complaint via e-mail at our house e-mail adress h5383@accor.com. We hope you will give us the chance to make your stay a great one in the future. Thank you again for taking the time to provide us with your valuable feedback. Sincerely Your Novotel Team

Poor experience.

Catatan Tripadvisor 2.0/5

Iva B Ulasan TripAdvisor tersertifikasi

No enough parking places and expensive. We had to find parking place on public street sice parking was full. Slow internet connection for free 256KB/s. In year 2023 ??? No power socket near bed. Only average room equipment.

Dear 892ivab, I am very sorry that we failed to meet your expectations and if something went wrong. Please accept my apologies for any inconveniences caused. We hope that you will give us the opportunity to better serve you in the near future and your next visit will be more pleasant as the previous one. Best regards, Christian Löffler, General Manager

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 1.455 ulasan 9.4/10 Lokasi
  • 1.672 ulasan 6.4/10 Kamar
  • 1.345 ulasan 7.3/10 Pelayanan
  • 39 ulasan 6.8/10 Internet
  • 971 ulasan 8.4/10 Sarapan
  • 596 ulasan 6.2/10 Kebersihan
  • 451 ulasan 3.6/10 Suasana
  • 380 ulasan 3.7/10 Kesepadanan nilai

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