Hotel Mercure Wien Westbahnhof 4 gwiazdki

Ocena klientów (Ocena ALL) 4.1/5 Liczba opinii: 1 271

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Hotel Mercure Wien Westbahnhof - Image 1
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Hotel Mercure Wien Westbahnhof - Image 4
Felberstrasse 4, 1150 WIEDEŃ, Austria

Opis

O hotelu

  • Centralna lokalizacja i doskonałe połączenia transportem publicznym w Wiedniu

  • Pyszny, zróżnicowany bufet śniadaniowy

  • Restauracja Westside oferująca nowoczesną, międzynarodową kuchnię

  • 6 sal konferencyjnych, usługi organizacji wydarzeń

  • 52 miejsca parkingowe

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Lokalizacja hotelu

Hotel Mercure Wien Westbahnhof

Felberstrasse 4
1150 WIEDEŃ
Austria

Pozycja GPS:48.198155, 16.337507

Telefon
Faks +43 1 98111930

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Parking
  • Zwierzęta mile widziane
  • Restauracja
  • Wi-Fi
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

WESTSIDE

W Westside miejski styl życia łączy się z nowoczesnym stylem industrialnym. Idealne połączenie tradycyjnej kuchni austriackiej i międzynarodowej klasyki zapewnia doznania kulinarne, które zaspokoją każdy gust.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

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Ocena ALL  4.1/5  Liczba opinii: 1 271

Ocena TripAdvisor  3.7/5  Liczba opinii: 1 486

Disappointing experience!

Ocena na stronie TripAdvisor 1.0/5

Abdellatif S Opinia zatwierdzona w TripAdvisor

This hotel completely failed us. We booked two connecting rooms and arrived to find they simply ignored our request and forced us into two separate rooms. The staff showed zero willingness to help and didn’t care at all about the inconvenience they caused. Totally unprofessional and not worth your money.

Dear Abdellatif S, We sincerely apologize for the deficiencies and human errors that unfortunately caused inconveniences for you. We appreciate your honest critique which will be the basis for discussions within our local team - and a careful evaluation of the root of these problems. Rest assured that we will take necessary measures so that an experience like yours will continue to be the rare exception. On behalf of the entire team, we would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. Best regards, The team of the Mercure Hotel Wien Westbahnhof

An okay hotel

Ocena na stronie TripAdvisor 4.0/5

Aisa_1228 Opinia zatwierdzona w TripAdvisor

The hotel is one of the cheap finds I can find with a good location. It is adjacent to the westbanhoff. It is close to the shopping street and many restaurants. I like the kication as ut is a short ride to the palace and a short ride to the old town. It is cheap as the fridge is not included. It is okay because we are getting ice from the bar downstairs. The soundproofing is quite nice although it is near the main road and train station. The beds are okay as well and was able to sleep properly.

Dear Aisa_1228, Thank you very much for your visit. We are very pleased that you rated us highly and are delighted that you enjoyed your stay with us. We hope to welcome you as our guest soon again. Yours sincerely, The team of the Mercure Hotel Wien Westbahnhof

Customer service needs improvement

Ocena na stronie TripAdvisor 1.0/5

Francesca A Opinia zatwierdzona w TripAdvisor

Poor personal hygiene on the part of a receptionist who greets customers with greasy hair, dirty fingernails and dirty teeth. It is deplorable to find this kind of situation in a 4-star hotel. The manager should be uncompromising about the appearance of his employees and should not forget to ask them to smile at customers and be friendly.

Dear Francesca A, Thank you for your feedback & for your critique and suggestions on improvement. We sincerely regret that your experience with the colleague did not meet your expectations. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. We hope that you will give us the opportunity to better serve you in the near future and your next visit will be more pleasant as the previous one. Best regards, The team of the Mercure Hotel Wien Westbahnhof

Hotel mecure bad visit

Ocena na stronie TripAdvisor 2.0/5

Janet W Opinia zatwierdzona w TripAdvisor

The hotel was rated 4* and it most definitely not. I would rate our room 2* at best . Only one spare socket to use for charging phones. The outside the main entrance was covered in cigarette ends only clean on our last evening due to the restaurant having a private party with a disco on the last night of our stay. Our room was right above it was like having a disco in the room I could her the guest sing until after 2am. Spoke to the receptionist and was informed it has nothing to do with the hotel. I would not visit this hotel again

Dear Janet W., Thank you for your feedback & for your critique and suggestions on improvement. We sincerely regret that your experience with tus did not meet your expectations. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. We hope that you will give us the opportunity to better serve you in the near future and your next visit will be more pleasant as the previous one. Best regards, The team of the Mercure Hotel Wien Westbahnhof

Sick because of breakfast

Ocena na stronie TripAdvisor 1.0/5

c_cilec349 Opinia zatwierdzona w TripAdvisor

This comment is posted under a pseudonym, but the hotel will be able to identify us based on its content. My daughter and I stayed there from 4 to 7 December. We fell ill on the 5th, just after breakfast, for several hours while we were digesting, and were only able to go out in the evening. We were sure that there had been a problem with the eggs. My daughter, who works in events and hotels, decided to tell the manager, but what we feared happened: he didn't believe us and claimed that we were sick before and that we had caught a virus the day before at the Paris airport, where we boarded immediately. This is completely untrue; we were in great shape at breakfast and it all started with the eggs. Despite the letter sent to the general manager, we received no compensation. My daughter, who has two groups booked with Accor for Vienna in autumn 2026, will not be sending them there. They kept saying they were sorry, but they didn't believe us. We have better things to do than haggle over £50 for breakfast, and for them it was just a gesture of goodwill that we would have appreciated because we lost one of our three days in Vienna because of them. It's deplorable.

As on all other platforms where you have published your unjustified accusation under a pseudonym (why?), we would like to point out that no other guest who enjoyed our breakfast, including eggs, had any complaints. Yours sincerely, The team of the Mercure Hotel Wien Westbahnhof

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 1 876 Liczba opinii 9.5/10 Lokalizacja
  • 1 933 Liczba opinii 5.2/10 Pokój
  • 1 464 Liczba opinii 7.8/10 Obsługa
  • 43 Liczba opinii 8.6/10 Internet
  • 912 Liczba opinii 4.4/10 Komfort
  • 732 Liczba opinii 7.7/10 Czystość
  • 590 Liczba opinii 3.2/10 Klimat
  • 516 Liczba opinii 7.4/10 Śniadanie

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