Sofitel Brussels Europe 5 星

客户意见评级 (ALL 评级) 4.6/5 1,717 评论

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Sofitel Brussels Europe - Image 1
Sofitel Brussels Europe - Image 2
Sofitel Brussels Europe - Image 3
Sofitel Brussels Europe - Image 4
Place Jourdan 1, 1040 布鲁塞尔, 比利时

描述

酒店其他优惠

  • 令人惊叹的屋顶景观

  • 地理位置优越，可步行前往主要古迹

  • 宽敞的客房

  • Rooftop une vue imprenable sur la place Jourdan.

  • 免费无线网络

我们的客房

酒店位置

Sofitel Brussels Europe

Place Jourdan 1
1040 布鲁塞尔
比利时

GPS:50.837704, 4.381243

电话
传真 +32 2 235 51 01

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 欢迎宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

THE 1040

The 1040 餐厅主厨选用当地时令食材，烹制出创新比利时特色菜。时尚休闲的酒吧供应独特的鸡尾酒。客人还可以品尝许多比利时啤酒和欧洲葡萄酒。

预订

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.6/5  1,717 评论

客户意见评级 1.5/5

Qiuyi H. 家庭住宿 - 所有已确认评论

员工培训不足，所有服务毫无秩序可言，早餐等厨师等20分钟，洗澡水温忽热忽冷，退房后积分没有累积进来，写邮件多次毫不理会

Dear Guest, Thank you for taking the time to share your feedback. We sincerely apologize for the many shortcomings you experienced during your stay. We are very sorry for the confusion during check-in regarding your breakfast reservation, the long wait times during breakfast service, the inconsistent hot water, the noise disturbance from the nearby amusement park, and the repeated interruptions on the morning of your departure. This is clearly not the level of service and comfort we aim to provide. We are especially concerned to hear that your emails regarding the missing loyalty points were not responded to. Please accept our sincere apologies for the lack of follow-up and communication. We understand how frustrating this must have been. Could you please inform us if you have received your points since then? Also I would like to thank you for your loyalty towards the All Accor Program and your Platinum status. Your comments regarding staff training, organization, and food replenishment have been shared with the relevant department managers for immediate review and improvement. We are taking your feedback seriously and will work to ensure better service consistency moving forward. We truly regret that your experience did not meet expectations, and we appreciate you bringing these issues to our attention. We hope you may consider giving us another opportunity in the future to provide you with a much improved stay. If so, feel free to contact me prior your arrival in order to prepare your future stay with us. I would be more than happy in organizing it and make this stay memorable. Kind regards, Alexandre MAES-KELLY Front Office Manager Sofitel Brussels Europe

客户意见评级 0.5/5

张诺诚 单人住宿 - 所有已确认评论

酒店像狗屎 经理能扣我两次钱 很恶心的体验

Dear Mr Z., Thank you for taking the time to share your feedback with us after your recent stay. I am truly sorry to read that you did not enjoy your stay at the Sofitel Brussels Europe. Would you be so kind and provide me with some details about your stay, so we can try to understand where we failed short to avoid such situations in the future? As far as I understood, our reception team did try their best to accommodate your expectations and I would really like to understand what went wrong to have the chance to serve you better in the future. In regards of the double preauthorized amount, I would like to sincerely apologize for this mistake. Please rest assured that my colleague took care of this software issue right away with our provider and also released the authorization as soon as she could. The amount should be released within the next 48 hours, if it is not available yet. Should you need anything to prove to your bank that we indeed have released the amount, please let me know. Kind regards, Thomas Veniat Front Office Manager

前台和早餐厅工作人员服务专业，态度友好。

客户意见评级 4.0/5

Mrs. W. 家庭住宿 - 所有已确认评论

酒店设施较为陈旧，但卫浴产品质量不错。

Dear Mrs W., We very much appreciate your comments regarding your stay at the Sofitel Brussels Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team, specially the front desk and breakfast team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are sincerely sorry to read that you were not satisfied with some aspects of your room. As we place a high priority on your satisfaction, I have informed our General Manager regarding your comment. Thank you for taking the time to tell us about your experience at our restaurant The 1040. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We will share your remarks regarding the juice and coffee with our Chef and our restaurant manager to make sure we improve our service. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Clara Rondini Guest Relation & Duty Manager

其他网络用户评价我们的酒店

  • 321 评论 9.2/10 位置
  • 628 评论 8.4/10 房间
  • 864 评论 9/10 服务
  • 15 评论 6.5/10 上网
  • 326 评论 8.8/10 早餐
  • 161 评论 7.9/10 清洁度
  • 86 评论 7.9/10 酒吧和饮品

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