布鲁塞尔欧洲索菲特酒店 5 星

Dear Mr Binoyr, We would like to thank you for your time and your constructive comments regarding your stay at Sofitel Brussels Europe. We are happy to see that you have spent a nice stay with us. Your encouraging comments are a great motivation and give us even more enthusiasm on maintaining our efforts to offer high quality service to our guests. It is always pleasant to receive positive feedback from our contented guests. Be assured that your relevant feedback will provide valuable support to all of our staff as we strive continuously to reach excellence. We are looking forward to welcome you back soon for another Sofitel experience. Sincerely, Sophie Contardi Guest Relation & Duty Manager

Dear Mr Zdaati, We are very grateful that you have taken the time to share your feedback with us. It is always a pleasure to receive our guest's feedback. We are more than delighted to learn that you were satisfied by your stay with us especially with our nice and spacious rooms, our great breakfast and our good service. Please rest assure that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, Contardi Sophie Guest relation & Duty manager

Dear , We would like to thank you very much to share your experience on TripAdvisor regarding your stay at Sofitel Brussels Europe. We appreciate a lot your comment and it’s pleasant for us to known these details. We would like to inform you that we are working to further improve the quality every day in our hotel. It’s always a real pleasure for u to known that you have spent a nice first stay with us. We are looking forward to welcome you back soon for another Sofitel experience. Yours Sincerely, Luana Dubois Marketing Manager

Dear, We would like to thank you very much to share your experience on TripAdvisor regarding your stay at Sofitel Brussels Europe. We appreciate a lot your comment and it’s pleasant for us to known these details, like the "excellent breakfast", the "very good products in the bathroom" and "the very helpful staff". We would like to inform you that we are working to further improve the quality every day in our hotel. We are looking forward to welcome you back soon for another Sofitel experience. Yours Sincerely, Luana Dubois Marketing Manager

Dear Mr. John, Thank you for taking the time to tell us about your experience at Sofitel Brussels Europe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I regret that during your last stay the level of our bed didn’t match our standards. Our beds are Sofitel My bed, providing a normally unique experience. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Luana Dubois