Sofitel Брюссель Европа 5 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.5/5 Отзывов: 1 805

Гарантия
лучшей цены
Sofitel Брюссель Европа - Image 1
Sofitel Брюссель Европа - Image 2
Sofitel Брюссель Европа - Image 3
Sofitel Брюссель Европа - Image 4
Place Jourdan 1, 1040 БРЮССЕЛЬ, Бельгия

Описание

Особенности отеля

  • Великолепная зона отдыха на крыше

  • Отличное расположение в пешей доступности от основных памятников

  • Просторный номер

  • С крыши открывается потрясающий вид на пл. Жордана.

  • Бесплатный WIFI

Наши номера

Расположение отеля

Sofitel Брюссель Европа

Place Jourdan 1
1040 БРЮССЕЛЬ
Бельгия

GPS:50.837704, 4.381243

Телефон
Факс +32 2 235 51 01

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Парковка
  • Можно с животными
  • Ресторан
  • Доступ на инвалидном кресле
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено
  • Обслуживание в номере

THE 1040

Шеф-повар ресторана 1040 предложит вам фирменные бельгийские блюда из местных и сезонных продуктов. В шикарном и непринужденном баре подают уникальные коктейли. Также гостям предлагают бельгийское пиво и европейское вино в ассортименте.

Отзывы наших гостей

Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.5/5  Отзывов: 1 805

Рейтинг TripAdvisor  4.5/5  Отзывов: 236

Сертификат качества 2024

unfortunately the same problems keep recurring with this hotel.....

Примечание: Tripadvisor 2.0/5

rhU2683LP Реальные отзывы TripAdvisor

once again it was a challenge to use my ALL Platinum welcome drink voucher to get a drink in the bar, the barman is more interested in entertaining people sitting at the bar with stories, jokes or songs than actually serving customers, I went to the bar Sunday afternoon, the barman said he was busy and would be with me in a minute, I sat down, 20 minutes later he still hadn't come to me so I went back to the bar and he finally took my order. Once again the hotel managed to mangle the crediting of ALL reward and status points to my account after my stay, making it almost impossible for guests to know whether they have received the correct number of points or not: first they credited 1128 status and reward points (?), then 857 reward points, then 165 status and reward points, then 125 reward points, then 798 status and reward points, then 606 reward points, then removed 1128 status and reward points, removed 165 status and reward points, removed 857 reward points, removed 125 reward points........very frustrating that they are so incompetent, despite this issue being repeatedly raised to them in the past. A novelty this time was that at check in they gave me a room key for room 305 which was already occupied by other guests, was full of their clothes, suitcases and other belongings when I used the key to enter the room (which the hotel card said was the room allocated to me), I immediately came back to reception and they said I should have been allocated room 306 but didn't see the need to give me new room keys, which I insisted to receive, it leaves me with the doubt as to whether other hotel guests are given room keys which would potentially allow entry to the room I or other guests were allocated and hoped-thought we would have exclusive access to.....rather concerning from a security and personal safety perspective

Dear Guest, Thank you for taking the time to rate your experience at the Sofitel Brussels Europe. I am sorry that your experience did not meet your expectations in all aspects; please allow me to express my sincerest apologies. We are sorry to hear that you were not satisfied with the crediting of your Accor points again on this occasion and also in regards to the key issue you had. We will communicate your comment to our Front Desk Manager to ensure that this does not happen again in the future. Maintaining a high degree of security is very important to us. Also, regarding your welcome drink, we understand your dissatisfaction with having to wait too long for your drink. We sincerely apologize for the inconvenience. I will inform our Bar Manager. I would appreciate if you could share with us your name by e-mail at H5282-GR@sofitel.com, as unfortunately this information is not share here on Tripadvisor. It will help us to better prepare your next stay with us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Clara Rondini Guest Relation & Duty Manager

Unforgettable stay at the Sofitel - amazing staff and special hotel

Примечание: Tripadvisor 5.0/5

Blake R Реальные отзывы TripAdvisor

The Sofitel in Brussels was a dream. It was my families favorite part of our Belgium trip. It is a beautiful hotel, set throughout the hotel. Our suite was spacious and perfect for a family. The restaurant was delicious. VERY kind staff. They went above and beyond having fun with our son, helping me with business needs, and happily serving in anything we asked for. It was nice being in a business district and not a tourist area. More calm here, safe, good food around us. Easy to hop on metro and go to Grand Place.

Dear Mr Blake, We would like to thank you for your very high rating of 5/5 for your stay at the Sofitel Brussels Europe. We are glad you were satisfied with our property location, your suites and our restaurant The 1040. I will share it with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are looking forward to welcome you again soon! Sincerely, Clara Rondini Guest Relation & Duty Manager

Racism at Sofitel, Brussels.

Примечание: Tripadvisor 1.0/5

339healthf Семьи - Реальные отзывы TripAdvisor

We stayed in Room 408 and Room 410 for 3 days in 3rd week of June 2024. I can provide my booking confirmation number for verification. We asked for additional drinking water by calling at front desk one evening. The lady at front desk was pretty rude, and displayed racist behavior.. She told us we will not get more drinking water as only the one already in room is complimentary. More water is not complimentary. I will take it up with senior management of Accor group. Wait and watch.

Great stay

Примечание: Tripadvisor 5.0/5

Paradise09939030141 Реальные отзывы TripAdvisor

Love the bed and sleeping concept. In addition, the bathroom was spacious. However, the rainfall shower would be even better with higher water pressure. Complementary water (still and sparkling) was highly appreciated, as was the free Neuhaus chocolate. Extremely polite and professional staff.

Dear Sir or Madam, We would like to thank you for your very high rating of 5/5 for your stay at the Sofitel Brussels Europe. We are glad you were satisfied with our service, the bedding and chocolates. I will inform the Maintenance Manager regarding the pressure in the shower. We are sorry for the inconvenience. I will share it with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are looking forward to welcome you again soon! Sincerely, Clara Rondini Guest Relation & Duty Manager

French excellence

Примечание: Tripadvisor 5.0/5

pyfima Couples - Реальные отзывы TripAdvisor

This is probably my 9th stay at the Sofitel and still can’t find any fault. Check in was swift and very friendly. As a loyal customer, we were upgraded to a better room. Room was clean, spacious and well furnished. Jimmy at breakfast is exceptional. Breakfast has a wide variety of options including gluten free ones. Special mentions to Sophie and Adil who swiftly took care of an unpleasant situation in the night. Location is fantastic - within the EU quartier with several options to dine out.

Dear Mr/Mrs Pyfima, On behalf of the Sofitel Brussels Europe we would like to extend our deepest appreciation for having chosen our Hotel during your stay in Brussels and for the warm and positive review. It has been a pleasure to host you at our property during your visit and we are delighted to hear that we embraced your expectations. Moreover, we are proud to read that our Employees’ efforts and our service met your anticipations and we would like to sincerely thank you for all your sympathetic and warm comments. Last but not least, we are looking forward to extending you a hearty welcome back in the near future and we remain at your disposal should you require any assistance. Thank you again for sharing your feedback, Sophie Contardi Guest Relations & Duty Manager

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Другие интернет-пользователи оценили наш отель

  • 391 Отзывов 8.9/10 Расположение
  • 751 Отзывов 8.4/10 Номер
  • 940 Отзывов 9.2/10 Сервис
  • 23 Отзывов 3.8/10 Интернет
  • 318 Отзывов 8.5/10 Завтрак
  • 209 Отзывов 8.2/10 Чистота
  • 83 Отзывов 8.7/10 Напитки
  • 7 Отзывов 1.4/10 Бассейн

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