Sofitel Брюссель Европа 5 звезды

Dear Ms. Fabiana, We would like to thank you for your time and your constructive comments regarding your stay at Sofitel Brussels Europe. We are happy to see that you have spent a Magnifique stay with us. Your loyalty and encouraging comments are a great motivation and give us even more enthusiasm on maintaining our efforts to offer high quality service to our guests. It is always pleasant to receive positive feedback from our contented guests. Be assured that your relevant feedback will provide valuable support to all of our staff as we strive continuously to reach excellence. We are pleased to offer you our free ALL loyalty card, allowing you to benefit from numerous advantages in all Accro Group hotels. Your agreement is necessary for us to proceed with your registration, and you will be able to benefit from these advantages from your next stay. I invite you to contact our Guest Relation on her mailbox for that purpose: Mrs. Edlyn BASILIO, our Front Office Manager Edlyn.BASILIO@sofitel.com. We guarantee you that your experience in our Hotel is providing us with relevant additional guest comprehension and experience. We remain at your entire disposal for any kind of information that you may need and we hope your next visit will be more than excellent and truly unforgettable. We are looking forward to welcome you back soon for another Sofitel experience. Yours Sincerely, Hervé Deniau Assistant Executive Manager

Dear Ms. Linda C, We would like to thank you for your time and your constructive comments regarding your stay at Sofitel Brussels Europe. We would like to apologies for the situation you may have experienced regarding the water cut. We had to make a technical intervention on the pipes of all our rooms. We are sorry that you did not receive this information despite our postings and mailings. We have shared your opinion on the quality of your room service with our chef. We invite you next time to contact our Restaurant Manager who will obviously have done everything possible to meet your expectations. We thank you for sharing your positive opinion about the quality of our restaurant THE1040. Do not hesitate to contact directly our reservation manager, Sophie Galindo for your next stay, we will make sure to show you our kindness during your next stay. H5282-RE@sofitel.com / +32 2 235 51 18. We remain at your entire disposal for all your future requests and we hope to have the pleasure of welcoming you back to our hotel. Yours sincerely Hervé Deniau Executive Assistant Manager

Dear Mrs. B., Thank you for taking the time to tell us about your experience at the Sofitel Brussels Europe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Brussels Europe , we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. However we are delighted to learn that you were satisfied by the service and assistance provided by our reception as well as the quality of our bedding products. Please allow me to develop some of the point you have taken the time to share with us: - Regardong the location of our property indeed it is located in the hearth of the European quarter at only 20min walking from the city center/touristic area and at only 4 metro stops from the Grand Place. - The adaptor are available free of charge however we were running out of this items at the front desk and I am very sorry that this information has not been explained to your properly. Please rest assured that I will share the additional comment to the concerned Head of Department to ensure that the appropriate measures will be taken in order to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Laurence Umulisa Guest Relation and Duty Manager

Dear Madam, Dear Sir, First of all I would like to thank you for your for choosing the Sofitel Brussels Europe for your stay in the hearth of the European capital. We are very grateful that you have taken the time to share your feedback with us. It is such a pleasure for us to learn that you were fully satisfied by your stay with us and more particularly by the comfort of our rooms, the location of our property , the friendliness of our team members as well as your breakfast experience. Please rest assure that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laurence Umulisa Guest Relation and Duty Manager