ibis Guarulhos 3 gwiazdki

Ocena klientów (Ocena ALL) 4.0/5 Liczba opinii: 1 647

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R. General Osorio 19, Centro, Guarulhos - SP, 07024000 GUARULHOS, Brazylia

Opis

O hotelu

  • 12 minutes by car to São Paulo International Airport - Garulhos

  • 13 minutes by car to Garulhos Bus Station

  • 4 minutes by car to Presidente Dutra Highway

  • 100% non-smoking hotel.

  • Payed Covered Parking.

Nasze pokoje

Lokalizacja hotelu

ibis Guarulhos

R. General Osorio 19, Centro, Guarulhos - SP
07024000 GUARULHOS
Brazylia

Pozycja GPS:-23.47274, -46.53252

Telefon
Faks +55 11 2159-5951

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Parking
  • Transfer
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu

IBIS KITCHEN

LUNCH - A LA CARTE DINNER - A LA CARTE

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.0/5  Liczba opinii: 1 647

Ocena TripAdvisor  3.6/5  Liczba opinii: 3 062

Convenient for a Layover, but with some Issues

Ocena na stronie TripAdvisor 3.0/5

Alejandra M Opinia zatwierdzona w TripAdvisor

We stayed at Ibis Guarulhos for one night before our GRU-MIA flight and another night before our GRU-SCL flight. The hotel offers an hourly shuttle service from the airport, which is very convenient. However, some of the drivers can be impatient—if you're not ready or don’t have the exact hotel address at hand, they may get frustrated and leave, almost stranding you at the airport. This nearly happened to us the second time we arrived at GRU and waited for the shuttle—the driver almost drove off without us. I'm not sure if this is the hotel's fault or the shuttle service provider’s. Our first stay was not the best experience. My husband got locked in the bathroom because the door was in poor condition, which was frustrating. However, due to the hotel's proximity to the airport and affordable price, we decided to stay here again before our flight to Santiago. Fortunately, our second stay was much better. The room was significantly better than the first one, and the front desk staff was very friendly during check-in. The hotel also has a small restaurant that serves breakfast and dinner, which is convenient. In addition to the free shuttle from the airport, the hotel offers a shuttle back to the airport for 10 BRL per person, which is a useful option for travelers. We were a family of three, including our 10-year-old daughter, and the room was comfortable for us. Overall, while the hotel has its downsides, it is a practical and budget-friendly choice for a short stay near GRU Airport. If they improved the shuttle service experience and room maintenance, it would be a much better option.

nightmare

Ocena na stronie TripAdvisor 1.0/5

Mocreu Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

for one night, after flight cancellation, the airline accommodated passengers in this hotel. Unfriendly service, poorly maintained rooms, with a foul odor, grubby sheets and expired pillows... if all that wasn't enough, I also found a half-filled bottle of water in the minibar. I was surprised that I was going to get sick, so I didn't even take a shower for fear of using a towel. It was a night of terror! I strongly do not advise

Dear Mocreu Thank you for taking the time to tell us about your experience at the ibis Guarulhos. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ibis Guarulhos Airport

NEVER AGAIN

Ocena na stronie TripAdvisor 1.0/5

EDUROBES Opinia zatwierdzona w TripAdvisor

Manager she needs to listen What a Guest Gold from Club Accor complain First and Second " Not justified the employees" and Said " She's good everybody like her" If I brought a question to you Because I had more than one problem Never I'll be back

Dear Edrobes Thank you for taking the time to tell us about your experience at the ibis Guarulhos. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ibis Guarulhos Airport

Avoid this hotel.Stay somewhere else please!

Ocena na stronie TripAdvisor 1.0/5

Meander51082279957 Couples - Opinia zatwierdzona w TripAdvisor

Please avoid this hotel.Stay anywhere else. We booked and paid for 2 nights accomodation. Our flights were delayed so got to the hotel early hours of the 2nd day. They told us - after travelling for over 3 days that because we had not checked in on the first day our entire reservation was cancelled. No booking for us! Too tired to argue we paid for 2 extra rooms. Our travel agent has tried to contact them with no response. How do you cancel a booking of 2 nights if you happen to miss the 1st night? They say they offer a free airport shuttle- we were charged. No staff speak English in the restaurant at all. I left my kindle in our room by mistake. We tried to contact the hotel immediately with no response Our travel agent has sent them numerous mails and no response. We got the taxi driver which we used for a day tour to try and contact the hotel. After numerous tries he got hold of them and they say - no kindle left in the room! Unbelievable- I would have thought you could trust the hotel staff. We will not recommend this hotel to anybody ever! Hope we eventually somehow get a refund for our accomodation which we paid for twice!

Dear Meander, Thank you for taking the time to tell us about your experience at the ibis Guarulhos. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We can't identify your name here, please coud you contact us to solve the problem? If there was a wrong charge we will refund. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ibis Guarulhos Airport

Reliable Ibis quaity but they don't listen to customer's complaints

Ocena na stronie TripAdvisor 3.0/5

rickbA68ZI Solo travel - Opinia zatwierdzona w TripAdvisor

there is no black pepper inthe restaurant. This hotel has a lot of international travellers and claims to have an international restaurant but there is no pepper not even sachets and not even available on request.

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 494 Liczba opinii 8.5/10 Lokalizacja
  • 1 118 Liczba opinii 5.2/10 Pokój
  • 1 432 Liczba opinii 8.1/10 Obsługa
  • 20 Liczba opinii 2.5/10 Internet
  • 665 Liczba opinii 8.6/10 Śniadanie
  • 501 Liczba opinii 7.6/10 Jedzenie
  • 443 Liczba opinii 4.9/10 Czystość
  • 326 Liczba opinii 4.5/10 Dobra oferta cenowa

Zarządzane przez Trustyou

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